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Business Development Executive Shrewsbury | Office-based | £25,000-£35,000 basic + commission + annual bonus | OTE up to £50,000 The opportunity Our client is a growing UK technology business developing innovative AI and customer engagement solutions for organisations across a range of sectors. The company is entering an exciting period of commercial growth and is now looking for a Business Development Executive to join its expanding sales operation. This is a genuinely proactive new-business role. You will be responsible for identifying and engaging prospective customers, creating new sales opportunities and booking qualified meetings for the wider commercial team. You'll work closely with senior commercial leadership in a small, ambitious team, giving you the opportunity to make a visible contribution rather than simply becoming another number in a large sales organisation. The role This is a phone-led outbound business development position suited to someone who enjoys opening doors, speaking to decision-makers and turning prospects into genuine commercial opportunities. You won't be handed an entirely cold list and left to figure it out yourself. The business has already invested in building a researched database of target organisations, prioritised accounts and identified decision-makers. Your job will be to turn that research into conversations. You will use a combination of telephone, email and LinkedIn to introduce the business, understand potential customer requirements, qualify opportunities and secure meetings for the sales team. There is a strong emphasis on activity, ownership and results, so this role will suit someone who enjoys having clear targets and taking responsibility for their own pipeline. What you'll be doing • Proactively contacting prospective customers by telephone, email and LinkedIn, • Researching target organisations and identifying relevant decision-makers, • Making confident, professional cold calls to senior stakeholders, • Introducing the company's technology and value proposition clearly and credibly, • Asking the right questions to understand business needs and qualify opportunities, • Booking high-quality meetings for the wider sales team, • Following up marketing campaigns, events and inbound enquiries, • Maintaining accurate prospect and activity information within the CRM, • Managing your own pipeline, diary and follow-up activity, • Working towards agreed activity, opportunity and revenue targets, • Working closely with senior commercial colleagues to develop new markets and opportunities What we're looking for We're looking for someone who is confident, commercially minded and comfortable picking up the phone. You don't necessarily need years of experience. What's more important is that you're motivated by winning new business, resilient when things don't go your way and disciplined enough to consistently follow up. Essential • Confidence speaking to senior decision-makers on the telephone, • Comfortable making outbound and cold calls, • Strong communication skills, both verbal and written, • Ability to work independently and manage your own workload, • Good organisation and attention to detail, • A disciplined approach to follow-up and CRM management, • Resilience and persistence - you understand that not every conversation becomes an opportunity, • A genuine interest in technology and new business, • Right to work in the UK Desirable • Previous experience in business development, lead generation, inside sales or a similar role, • Experience in SaaS, software, AI, technology or another consultative sales environment, • Experience selling into sectors such as retail, education, hospitality, automotive or the charity sector, • Experience engaging with senior decision-makers or C-suite contacts What's on offer? • £25,000-£35,000 basic salary, depending on experience, • OTE up to £50,000, • Uncapped commission on the business you generate, • Annual performance bonus linked to achievement of agreed targets, • Commission payable on orders you originate, including opportunities subsequently progressed and closed by other members of the sales team, • Additional company benefits, • Clear opportunity for progression as the commercial team grows Career progression This isn't intended to be a role where you simply spend your career booking meetings. For the right person, there is a clear opportunity to progress into a broader full-cycle sales role, taking responsibility for your own appointments, attending client meetings, developing relationships and ultimately closing business yourself. As your responsibility grows, so does your earning potential. If you're already operating at that level, we'd also be interested in speaking with you. Working hours Monday to Friday, 9:00am-5:00pm This is a predominantly office-based position in Shrewsbury, with occasional overnight travel for industry events, meetings and customer visits. Interested? If you're an ambitious Business Development Executive, Sales Development Representative or experienced appointment setter who enjoys opening new conversations and wants the opportunity to develop within a growing technology business, we'd like to hear from you. Apply now for a confidential conversation about the role. JBRP1_UKTJ

Role: Jetting Operative / Drainage Engineer Location: Field-Based – North Wales, West Midlands, Staffordshire and surrounding areas Salary: £30,399 to £33,048 per annum (depending on experience) + overtime opportunities Role Type: Permanent, Full-Time, Monday to Friday, 37 hours per week Are you an experienced Jetter who feels like you're always on call and simply living to work? Are you seeking a better work-life balance and benefits package with a company that really does care about you and your engagement at work? If that sounds like you, how does working 37 hours a week with no stand-by and 25 days annual leave PLUS bank holidays AND your birthday off sound? On top of this, we've got a health cashback plan for you and your family, critical illness and sickness cover, PLUS enhanced family leave benefits to make sure you can prioritise what's important to you, not to mention a whole host of other fantastic benefits. What's more, this role is based within our tight-knit Operations & Maintenance Blockbuster team whose purpose is to keep our wastewater networks flowing freely. In this position, you'll be responsible for busting through blockages in your region's networks by using your know-how and our specialised jetting equipment. This is a field-based role with travel across North Wales, Staffordshire, Shropshire and West Midlands where you'll be working alone and as part of a team. You'll ideally live in Telford, Shrewsbury or Stafford which will give you a great base for travelling around the region. You'll be comfortable working in a multi-site role and you'll enjoy finding fixes to problems that arise as part of your day-to-day role. If you are looking for a company with a great culture, supportive colleagues and varied role, this could be YOUR ideal next career move! What You'll Be Doing: • Delivering our reactive and proactive operations and maintenance plans across our wastewater network, • Inspecting wastewater systems using various technological tools such as CCTV to identify cause and location of blockages, • Safely using high-pressure water jetting equipment to release blockages in drains, sewers and pipelines, • Performing low-level fixes and installing ‘cured-in-place pipe' (CIPP) repairs, • Communicating effectively with customers to explain the importance and need of the work being carried out in a non-technical way, • Using mobile IT devices to document your findings such as blockage cause, remedial works undertaken and any further action required What You'll Bring: • Experience of high-pressure jetting equipment is essential, • Plumbing and/or drainage maintenance experience is highly advantageous, • Good level of IT literacy with mobile devices, software packages, accurate data entry and Microsoft Office to receive work orders and log job progress, • A good level of general fitness to allow you to work in confined spaces and in all weather conditions, • Excellent and adaptable communication skills for working with your immediate team, the wider business and with our customers Due to the nature of sites on which we operate, the successful candidate must meet the UK Security Vetting requirements for the role which includes a full background check and be a full-time resident for a minimum of 5 years.In addition, you must possess a full, valid driving licence and be comfortable driving a van and towing a trailer, though training can be given if required. Please note that we reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment. About The Company Ancala Water Services own and manage water and wastewater assets and optimise operations to create value for customers and shareholders. We deliver water and wastewater services to over 1,100 sites throughout England and Wales including the £1billion 25-year Aquatrine A contract delivering water, wastewater, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD). We manage boreholes, reservoirs, surface water pumping stations, sewage pumping stations, treatment works, distribution mains, oil and water interceptors, sewers and meters. The company is committed to providing wholesome water to our customers and managing the treatment of wastewater, with a focus on protecting the environment. Here at Ancala Water Services, people are at the heart of what we do. As a private utilities company, we are passionate about delivering water and wastewater services to over 1,000 Ministry of Defence sites throughout England and Wales. Every individual plays an important role in the success of our business, with no role too small. Whether you're analytical, hands-on, resourceful or have a passion for people, we have a role for you. With our varied approach to your development, we're committed to supporting you to reach your full potential. So, if you're looking for an opportunity to make a difference every day, while helping us create a sustainable future, we'd love to hear from you. JBRP1_UKTJ

Role: Jetting Operative / Drainage Engineer Location: Field-Based – North Wales, West Midlands, Staffordshire and surrounding areas Salary: £30,399 to £33,048 per annum (depending on experience) overtime opportunities Role Type : Permanent, Full-Time, Monday to Friday, 37 hours per week Are you an experienced Jetter who feels like youre always on call and simply living to work? Are you seeking a better work-life balance and benefits package with a company that really does care about you and your engagement at work? If that sounds like you, how does working 37 hours a week with no stand-by and 25 days annual leave PLUS bank holidays AND your birthday off sound? On top of this, weve got a health cashback plan for you and your family, critical illness and sickness cover, PLUS enhanced family leave benefits to make sure you can prioritise whats important to you, not to mention a whole host of other fantastic benefits. Whats more, this role is based within our tight-knit Operations & Maintenance Blockbuster team whose purpose is to keep our wastewater networks flowing freely. In this position, youll be responsible for busting through blockages in your regions networks by using your know-how and our specialised jetting equipment. This is a field-based role with travel across North Wales, Staffordshire, Shropshire and West Midlands where youll be working alone and as part of a team. Youll ideally live in Telford, Shrewsbury or Stafford which will give you a great base for travelling around the region. Youll be comfortable working in a multi-site role and youll enjoy finding fixes to problems that arise as part of your day-to-day role. If you are looking for a company with a great culture, supportive colleagues and varied role, this could be YOUR ideal next career move! What Youll Be Doing: Delivering our reactive and proactive operations and maintenance plans across our wastewater network Inspecting wastewater systems using various technological tools such as CCTV to identify cause and location of blockages Safely using high-pressure water jetting equipment to release blockages in drains, sewers and pipelines Performing low-level fixes and installing ‘cured-in-place pipe (CIPP) repairs Communicating effectively with customers to explain the importance and need of the work being carried out in a non-technical way Using mobile IT devices to document your findings such as blockage cause, remedial works undertaken and any further action required What Youll Bring: Experience of high-pressure jetting equipment is essential Plumbing and/or drainage maintenance experience is highly advantageous Good level of IT literacy with mobile devices, software packages, accurate data entry and Microsoft Office to receive work orders and log job progress A good level of general fitness to allow you to work in confined spaces and in all weather conditions Excellent and adaptable communication skills for working with your immediate team, the wider business and with our customers Due to the nature of sites on which we operate, the successful candidate must meet the UK Security Vetting requirements for the role which includes a full background check and be a full-time resident for a minimum of 5 years.In addition, you must possess a full, valid driving licence and be comfortable driving a van and towing a trailer, though training can be given if required. Please note that we reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment. About The Company Ancala Water Services own and manage water and wastewater assets and optimise operations to create value for customers and shareholders. We deliver water and wastewater services to over 1,100 sites throughout England and Wales including the £1billion 25-year Aquatrine A contract delivering water, wastewater, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD). We manage boreholes, reservoirs, surface water pumping stations, sewage pumping stations, treatment works, distribution mains, oil and water interceptors, sewers and meters. The company is committed to providing wholesome water to our customers and managing the treatment of wastewater, with a focus on protecting the environment. Here at Ancala Water Services, people are at the heart of what we do. As a private utilities company, we are passionate about delivering water and wastewater services to over 1,000 Ministry of Defence sites throughout England and Wales. Every individual plays an important role in the success of our business, with no role too small. Whether youre analytical, hands-on, resourceful or have a passion for people, we have a role for you. With our varied approach to your development, were committed to supporting you to reach your full potential. So, if youre looking for an opportunity to make a difference every day, while helping us create a sustainable future, wed love to hear from you.

Quality Manager Telford Permanent Competitive Salary Monday to Friday - 37.5 hours per week Are you an experienced Quality Manager looking for your next challenge within a fast-paced manufacturing environment? We are recruiting on behalf of a well-established and successful manufacturing business that is seeking an experienced quality professional to lead and develop its Quality function. This is an excellent opportunity to join a growing organisation where quality, compliance and continuous improvement are central to its ongoing success. Reporting to the Operations Director, you will take ownership of the site's Quality Management Systems, lead internal and external audits, manage customer quality requirements, and drive continuous improvement initiatives across the business. You will also be responsible for leading a small quality team and ensuring that quality standards remain at the forefront of operations. • Managing and continuously improving the site's Quality Management Systems (QMS), • Leading internal and external audits and ensuring ongoing compliance with relevant standards and customer requirements, • Managing customer complaints and ensuring effective investigations and resolutions are completed, • Overseeing internal and external non-conformance processes, • Conducting root cause analysis and implementing corrective and preventive actions, • Identifying quality and compliance risks and driving improvement initiatives, • Developing, implementing and maintaining quality procedures, systems and documentation, • Leading, coaching and developing a small Quality team, • Supporting continuous improvement projects across manufacturing operations, • Previous experience in a Quality Manager, Quality Assurance Manager, Quality & Compliance Manager or similar leadership role, • Experience within a manufacturing environment, • Strong experience managing Quality Management Systems, • Experience leading internal, external and customer audits, • Good understanding of quality standards, compliance processes and continuous improvement methodologies, • Proven experience managing customer complaints, non-conformances and corrective action processes, • Strong root cause analysis and problem-solving skills, • Previous people management experience with the ability to lead, mentor and develop teams, • Excellent communication and stakeholder management skills, • Experience of BRC standards would be advantageous but is not essential Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make this known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference: AA27051 #J-18808-Ljbffr

Business Development Executive Shrewsbury | Office-based | £25,000-£35,000 basic + commission + annual bonus | OTE up to £50,000 The opportunity Our client is a growing UK technology business developing innovative AI and customer engagement solutions for organisations across a range of sectors. The company is entering an exciting period of commercial growth and is now looking for a Business Development Executive to join its expanding sales operation. This is a genuinely proactive new-business role. You will be responsible for identifying and engaging prospective customers, creating new sales opportunities and booking qualified meetings for the wider commercial team. You'll work closely with senior commercial leadership in a small, ambitious team, giving you the opportunity to make a visible contribution rather than simply becoming another number in a large sales organisation. The role This is a phone-led outbound business development position suited to someone who enjoys opening doors, speaking to decision-makers and turning prospects into genuine commercial opportunities. You won't be handed an entirely cold list and left to figure it out yourself. The business has already invested in building a researched database of target organisations, prioritised accounts and identified decision-makers. Your job will be to turn that research into conversations. You will use a combination of telephone, email and LinkedIn to introduce the business, understand potential customer requirements, qualify opportunities and secure meetings for the sales team. There is a strong emphasis on activity, ownership and results, so this role will suit someone who enjoys having clear targets and taking responsibility for their own pipeline. What you'll be doing Proactively contacting prospective customers by telephone, email and LinkedIn Researching target organisations and identifying relevant decision-makers Making confident, professional cold calls to senior stakeholders Introducing the company's technology and value proposition clearly and credibly Asking the right questions to understand business needs and qualify opportunities Booking high-quality meetings for the wider sales team Following up marketing campaigns, events and inbound enquiries Maintaining accurate prospect and activity information within the CRM Managing your own pipeline, diary and follow-up activity Working towards agreed activity, opportunity and revenue targets Working closely with senior commercial colleagues to develop new markets and opportunities What we're looking for We're looking for someone who is confident, commercially minded and comfortable picking up the phone . You don't necessarily need years of experience. What's more important is that you're motivated by winning new business, resilient when things don't go your way and disciplined enough to consistently follow up. Essential Confidence speaking to senior decision-makers on the telephone Comfortable making outbound and cold calls Strong communication skills, both verbal and written Ability to work independently and manage your own workload Good organisation and attention to detail A disciplined approach to follow-up and CRM management Resilience and persistence - you understand that not every conversation becomes an opportunity A genuine interest in technology and new business Right to work in the UK Desirable Previous experience in business development, lead generation, inside sales or a similar role Experience in SaaS, software, AI, technology or another consultative sales environment Experience selling into sectors such as retail, education, hospitality, automotive or the charity sector Experience engaging with senior decision-makers or C-suite contacts What's on offer? £25,000-£35,000 basic salary , depending on experience OTE up to £50,000 Uncapped commission on the business you generate Annual performance bonus linked to achievement of agreed targets Commission payable on orders you originate, including opportunities subsequently progressed and closed by other members of the sales team Additional company benefits Clear opportunity for progression as the commercial team grows Career progression This isn't intended to be a role where you simply spend your career booking meetings. For the right person, there is a clear opportunity to progress into a broader full-cycle sales role , taking responsibility for your own appointments, attending client meetings, developing relationships and ultimately closing business yourself. As your responsibility grows, so does your earning potential. If you're already operating at that level, we'd also be interested in speaking with you. Working hours Monday to Friday, 9:00am-5:00pm This is a predominantly office-based position in Shrewsbury , with occasional overnight travel for industry events, meetings and customer visits. Interested? If you're an ambitious Business Development Executive, Sales Development Representative or experienced appointment setter who enjoys opening new conversations and wants the opportunity to develop within a growing technology business, we'd like to hear from you. Apply now for a confidential conversation about the role. TPBN1_UKTJ

Prince Personnel Limited are recruiting on behalf of a well-established manufacturing business seeking an experienced Quality Manager to lead the quality function at their site in Telford. Reporting to the Operations Director, you will own the QMS, drive audits, manage customer quality requirements and lead a small quality team, delivering continuous improvement across manufacturing operations. The role requires strong root cause analysis, stakeholder management, and proactive delivery of #J-18808-Ljbffr

Learning Support Practitioner- HMP The Mount Permanent Salary: £26,227.50 per annum Start date: 6 October 2026 Are you a patient, encouraging individual looking for a role where your support genuinely changes lives? About the Role We are seeking a dedicated Learning Support Practitioner to join an education provider in the justice sector, helping learners within a prison education setting to access and succeed in their learning. This is a rewarding opportunity to work alongside tutors and learners on their rehabilitation journey, supporting them to build the skills, confidence and qualifications needed to move forward into employment, training or further education. You'll work closely with learners who have a wide range of educational backgrounds, additional learning needs and abilities, many of whom will have had difficult experiences of education in the past. Your role will be to remove barriers to learning, build trust and help learners engage fully with their studies. Your responsibilities will include: Providing one-to-one and small group support to learners in the classroom. Helping learners to understand and complete tasks set by the tutor. Supporting learners with additional learning needs, including literacy, numeracy and behavioural challenges. Encouraging learner engagement, motivation and progress throughout the session. Assisting with the preparation of learning materials and resources. Maintaining accurate records of learner progress and support provided. Working collaboratively with tutors and the wider education team to adapt support to individual needs. What We're Looking For Essential: Experience supporting learners in an educational or training environment Strong communication and interpersonal skills Patience, empathy and resilience when working with diverse learners A genuine belief in the potential of every learner, regardless of background Desirable (but not essential): Experience working within a prison, justice or other secure setting A relevant qualification in learning support, teaching assistance or similar Knowledge of additional learning needs and strategies to support them If you're ready to bring your patience, skill and commitment to a role that genuinely makes a difference, we'd love to hear from you. Important Notice Dovetail and Slate is a specialist justice and rehabilitation recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS check and HMPPS security vetting, in line with the requirements of the Ministry of Justice. Dovetail and Slate Ltd (11351060) acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because rehabilitation matters. © Dovetail and Slate Limited. JBRP1_UKTJ

Beck & Pollitzer is the world's leading provider of industrial installation and machine relocation services. We deliver an unrivalled range of services to all clients, both locally and internationally. We are passionate about our customers and the work we do for them. Therefore, we pride ourselves in consistently delivering excellence, no matter how complex the project. Our people are experts in a diverse range of industries including automotive, aerospace, infrastructure, print, packaging, FMCG, metals and many more. Head Quartered within Dartford, UK we have 1000 employees globally, which together with a network of trusted partners provide key project services for our customers. Purpose of role This is an exciting opportunity for an experienced Project Engineer to work with the Engineering Manager, North and wider leadership team with the continued provision of comprehensive support across a range of mechanical and electrical engineering projects. Benefits • 25 days holiday, plus 8 bank holidays, • Company events, • 5% Employer pension contribution, • Enhanced paternity & maternity leave, • Life assurance, • Health & wellbeing programme, • Referral programme, • Competitive salary, • Car allowance, • Occupational sick pay Key responsibilities • Assist with the effective planning, control and management of projects secured from the tendering stage, through negotiation to contract completion., • Draft quotations and undertake estimating for smaller engineering projects using Beck & Pollitzer standard commercial approach., • Undertake any reporting as requested by the Engineering Manager with regard to performance of projects., • Assist with method statements and risk assessments on site where requested., • Ensure that all interactions with the client are conducted on a professional basis at all times., • Monitor the activities on site and report back to the Project Manager/Engineering Manager any issues with performance, the client or any concerns about safety or security., • Lead a small team/projects as and when required.Experience, knowledge and qualifications required Relevant degree in Engineering, Mechanical or Electrical. • Have previously worked in an engineering environment., • Experience of using Microsoft packages (Word, Excel, PowerPoint) and industry recognised tools for tracking, analysis, business documents, presentations etc. CAD experience would be an advantage., • Experience of applying health and safety legislation including risk management processes., • A strong knowledge of Mechanical or Electrical contracting.Personal characteristics required Have the ability to build strong business relationships with key customers. • Will have excellent written and verbal skills at both technical and professional level., • Will be confident with presenting and explaining technical concepts simply and succinctly., • Is able to work at a consistent level under demanding project deadlines., • Has excellent time management skills, with the ability to prioritise multiple tasks., • Can persuade and influence people at all levels with a confident and assertive approach. JBRP1_UKTJ

Construction Trainer HMP Leyhill Permanent Location: Gloucestershire Salary: £37,000 per annum Are you an experienced construction professional looking to bring your trade skills into the classroom and make a genuine difference to learners' futures? About the Role You'll join an education provider in the justice sector, delivering practical construction training to learners in a custodial setting. This is an opportunity to use your trade background to help people build the skills, qualifications and confidence they need to move into employment on release. You'll plan and deliver engaging, hands-on sessions covering core construction skills, supporting learners of varying ability and experience. Working within a secure environment, you'll create a safe, structured and encouraging workshop setting where learners can develop practical competence alongside the wider skills employers look for. Your responsibilities will include: Planning and delivering practical construction training sessions to individuals and small groups. Assessing learner progress and maintaining accurate records of achievement. Preparing learners for relevant construction qualifications and progression into employment or further training. Maintaining a safe, well-organised workshop and ensuring tools, materials and equipment are used and stored correctly. Working collaboratively with education and wider prison staff to support learners' development. What We're Looking For Essential: Significant hands-on experience in a construction trade Relevant trade qualification (such as NVQ or City & Guilds) in a construction discipline Sound understanding of health and safety practice in a workshop setting Ability to work within the security requirements of a custodial environment, including enhanced DBS clearance Strong communication skills and the ability to engage and motivate learners Desirable (but not essential): A teaching qualification, or willingness to work towards one Previous experience delivering training or mentoring in a workplace or education setting Experience working with learners who have had disrupted education or additional learning needs If you're ready to bring your trade expertise into a role that genuinely changes lives, we'd love to hear from you. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd (11351060) acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. © Dovetail and Slate Limited. JBRP1_UKTJ

Senior Account Officer Salary: £32,950 per year (pro rata) Location: Remote, UK based, with occasional travel 2-3 times a year Working pattern: Full time, 37.5 hours per week Contract: Fixed term, 18 months, with scope for extension subject to funding Reports to: Senior Business Development Manager, Income and Partnerships Role overview NurtureUk is the charity behind the movement to make nurture the norm in education. We help schools remove the social and emotional barriers that stop children learning, through a whole-school approach that makes sure every child can access education. Through the Boxall Profile® and a growing range of tools, training and support, we give schools the evidence and methods to understand every child. We are looking for a Senior Account Officer to look after the Multi-Academy Trusts (MATs) and school groups using the Boxall Profile® Online, our EdTech SaaS tool, and our training. You will own the onboarding, engagement and renewal journey for a growing portfolio of contracts: winning renewals, helping customers get real value from their data and spotting ways to grow accounts. Each contract covers a group of schools and hundreds, sometimes thousands, of children. When a Trust uses the tool well, more children are understood and supported. This is a brand-new role with no existing playbook, so you will build how we onboard, spot risk and turn first-year customers into long-term partners. What you'll be doing Winning renewals and growing accounts Lead renewal activity, including campaigns to groups moving on from our other funded programmes, and meet agreed targets Spot Trusts ready to do more with us, such as moving towards trust-wide National Nurturing Schools Programme (NNSP) training Host open, helpful demo calls for MATs, local authorities and groups of schools Follow up non-payments and lapsed subscriptions sensitively, working with Finance and Products & Services Helping Trusts get started and stay Guide new customers through onboarding, including setting up subscriptions and group accounts Be the main contact for MAT and group customers, resolving user issues quickly Build relationships with Trust senior leaders, sharing engagement data and delivering sessions that improve how the tool is used Own delivery of our service level agreements Knowing the portfolio and acting early Keep a current picture of usage, engagement, adoption and progress against targets Manage risk, stepping in early when an account is disengaged Help customers make sense of their data, recommending training or consultancy as a next step Improving the Boxall Profile® Online for groups Lead continuous improvement of the offer for MAT, group and flexible accounts with the Products & Services team Gather customer feedback and pass it to the Product Manager What you'll bring Account management, customer success or relationship-based sales experience Experience of working towards renewal, retention or income targets Experience of managing a portfolio of small and medium-value subscription contracts Confident use of CRM, subscription or billing systems and reporting tools An understanding of school and MAT structures, or the ability to get up to speed quickly Strong problem-solving, attention to detail and the organisation to manage a renewal pipeline Confidence presenting data clearly to non-technical audiences Clear written and verbal communication, and confidence building relationships with senior leaders Experience in education, EdTech or the not-for-profit sector, Salesforce or the Boxall Profile® would be a bonus What's on offer 25 days annual leave, rising to 30 with service, plus your birthday and the Christmas closure on top £500 personal learning budget and LinkedIn Learning Fully remote working with flexibility around your life Direct access to our senior team, including the CEO, in a flat structure A supportive team culture and work that helps more children get the support they need Additional information You will need the right to work in the UK, safeguarding and data protection awareness, and a commitment to ongoing development. An up-to-date DBS (on the update service) is desirable. To apply, send your CV and answers to four questions (around 250-300 words each): a time you met a renewal or retention target or turned around an at-risk account; a time you changed how you managed customers; a time you worked with other teams to solve a customer problem; and why nurtureuk. We want to hear your own voice and ideas, so please write your answers yourself. Closing date: midday, 2nd November. Interviews are remote, take place week commencing 16th November and include a 15 minute task and 40-45 minutes of structured questions. Let us know if you need any adjustments at any stage. nurtureuk is an equal opportunities employer. We particularly welcome applications from trans, non-binary and gender-fluid people, and from Black, Asian and other minority ethnic candidates, who are under-represented in our team. You may have experience of the following: Senior Account Manager, Customer Success Manager, Senior Customer Success Manager, Renewals Manager, Client Relationship Manager, Key Account Manager, Customer Success Officer, Account Manager, Customer Retention Manager, Customer Engagement Manager JBRP1_UKTJ