Social care manager jobs in GraysCreate job alerts

Reports To Site Operations Manager - Job Description Head of Operations and Senior Site Operations Manager Direct Reports Drivers, Operations Supervisor and Garage Administrator Main Internal Stakeholders Engineering Manager, FBP, HRBP, H&S (incl. Risk), SLT, Property, Legal, Transcare, Training School, Commercial, Procurement, Shared Service, Customer Service, TU, Fleet Team Main External Stakeholders Regulatory Bodies (DVSA, OTC, HSE, Police), Local Authorities / TfL, Cleaning contractors, Regional CPT, Competitors, Customers, TU FTO, Local Businesses (BIDs, CoC, Local charities, Suppliers Purpose Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience. Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve. Safety is everybody’s responsibility You are required to co-operate and ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Main Responsibilities Health and Safety – responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Customer – ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships. critical to local performance. Understand customer needs and embrace partnerships with Local Authorities. People - Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Ensure that the site has the required level of resource, capability, and competence. Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration. Responsible for the continual development of their teams. Engage and motivate site teams through effective leadership and communication forums to become high performing teams. Be visible, credible, knowledgeable and approachable, role-modelling standards of high business and personal performance. Forge strong working relationships with key stakeholders including the Trade Union. Quality – lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. In alignment with the commercial team ensure a continuous review of networks and customer feedback. Utilise effective and efficient business performance management tools to engage site teams in taking personal responsibility for the success of the business. Work with the recruitment and training teams to optimise the operational delivery and efficiency of this end-to-end process, ensuring the improvement of site KPIs is supported by these work streams Financial and decision-making – Contribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Sites with the compilation of annual budgets, forecasts and targets. Focus on value-adding business activities to maximise revenue and control operating costs. Continuously review financial performance against budget and identify appropriate action plans to address any shortfall. Include relevant parties in the decision-making process and encourage empowerment whenever possible. In addition to the delivery of the budget requirements, it is essential that wider business plans are explored, developed and implemented to ensure business growth, service delivery improvement and innovation / diversification. Continual Improvement & Innovation – continuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved. Acts as Change agent, making balanced yet brave decisions that change the status quo and enhance the business. Is a Value Creator, constantly innovating and implementing, to drive operational excellence. Work closely with the Head of Site Operations and peer group to share best practice throughout UK Bus. Corporate social responsibility – uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities. Essential Postholder Requirements To become a Transport Manager on the Operators Licence To be the Site Accountable Manager Person Specification Demonstrate the Arriva Values and Leadership Mindset A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit Experience of leading, managing, motivating and developing large high performing teams across multiple sites Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions Demonstrable experience in creating a safe and continuously improving working Environment. Capable of translating the sites strategic and annual deliverables into effective and translatable plans, driving the execution relentlessly through strong governance and a “go & see” approach which ensures sustainable change Experience of working in partnership with Trade Unions This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

Are you ready to take on a rewarding challenge as a Service Manager? Our client, a specialist health and social care provider, is seeking a dedicated Service Manager to oversee operations at a purpose-built nursing home in Dartford, Kent.

Are you ready to take on a rewarding challenge as a Service Manager? Our client, a specialist health and social care provider, is seeking a dedicated Service Manager to oversee operations at a purpose-built nursing home in Dartford, Kent. This is a fantastic opportunity for a Service Manager to earn

Responsibilities Insurance Client Manager (Redhill) We are hiring! Are you a skilled Client Manager ready to lead and grow a portfolio of corporate clients? Are you looking to advance your career at a leading risk advisor and insurance broker? Aon’s Redhill Corporate team is growing and we want you on board! Why Aon? • Manage an established portfolio of large mid-market clients, • Grow your client relationships and help Aon to secure new business, • Be part of a collaborative, trusted team focused on success As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like as a Client Manager Step into a pivotal role as the primary contact for our valued corporate clients, delivering Aon’s comprehensive risk and insurance solutions. You’ll oversee a portfolio of large mid-market and multinational clients, working closely with our expert teams to provide tailored advice, bespoke insurance programmes and associated risk management and risk transfer services. • Managing and strengthening client relationships, becoming their trusted strategic advisor, • Working with clients in diverse sectors such as real estate, retail, health and social care and more, • Growing your portfolio’s revenue by identifying new business opportunities, • Understanding each client’s unique needs and delivering solutions with support from specialist teams, • Introducing Aon’s range of products and services to make a real difference to your clients’ businesses As part of one of Aon’s largest UK Commercial Risk offices, you’ll work across different areas of Aon, partnering with colleagues to bring the full breadth of our capabilities and solutions to our clients. You’ll collaborate with major UK and global clients across a wide range of industries, providing exposure to innovative products and solutions. We’re seeking an enthusiastic individual who is proactive, eager to contribute ideas, and committed to becoming an integral member of our team. You’ll be supported by an experienced leadership team committed to your success, ensuring you have the guidance and resources needed to thrive and progress. If you’re driven, relationship-focused, and eager to make a difference by helping clients succeed, we want to hear from you. Join us at this exciting time of expansion and kickstart your career as part of the Aon team! We’re looking for professionals with proven Client Management experience in the commercial insurance sector, ideally having managed a portfolio of large mid-market clients. As a Client Manager at Aon, you’ll be the primary point of contact for our clients, leveraging Aon’s extensive capabilities to address their needs and adapt to evolving risks. In this role, you’ll take ownership of delivering exceptional service by driving, coordinating, and managing all aspects of client support, working closely with dedicated service teams and specialist resources. • ACII or equivalent., • Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential., • Experience managing large, corporate insurance risks is desirable., • Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc., • Prior experience with sales, fee setting, negotiation and influencing., • An effective communicator and presenter. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. #LI-HYBRID