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Please note we are unable to provide Sponsorship for this role and is open to UK residents only. Are you a compassionate individual with a heart for helping others? Mercury Care Services LTD is a Care Provider in Redbridge, Greater London. We are agile, customer-centric, and our goal is to Provide quality care to all clients. Our work environment includes: - Professional positive work culture - Person-centred care - Growth opportunities We are seeking a Field Supervisor to oversee and manage our team in the Health and Social industry. The ideal candidate will have experience in working in Care and understand CQC regulations. Responsibilities: Supervise and lead a team of Care workers to ensure efficient operations- Monitor quality of care and compliance with regulations and policies- Provide guidance and support to Care workers - Coordinate and conduct spot check observations in the field- Provide shadowing training for new employees - Provide weekly reports- Handle client queries and complaints effectively- Maintain PPE inventory levels and order supplies as needed. Qualifications: Previous experience in a supervisory role within the health and social care industry- Strong knowledge of CQC guidance and regulations- Excellent leadership and team management skills- Ability to work well under pressure in a fast-paced environment- Good communication skills to interact with staff and customers effectively- Flexibility to work varied shifts as required If you are passionate about the health and social care industry, have a flair for leadership, and enjoy working in a dynamic environment, we invite you to apply for the position of Field Supervisor with us. Join our team and contribute to delivering quality service.

JOB DESCRIPTION Springout House Ltd: 16 Plus Semi-Independent 24/7 provision Join Springout House as a Support Worker We provide high-quality, 24/7 semi-independent accommodation and support for young people aged 16–18. This is a rewarding, hands-on role where you’ll make a real difference in the lives of young people as they develop independence and navigate challenging experiences. POST: Support Worker LOCATION: Barking and Dagenham RESPONSIBLE TO: Placement Manager Hours: 45 hours per week, including sleep-ins. Shift pattern: Start: 10:00 AM – 11:00 PM Sleep-in: 11:00 PM – 8:00 AM Off shift the following day at 10:30 AM Pattern: 3 shifts per week Pay: £12.21 per hour £60 per sleep-in What We Are Looking For: Experience: - Proven experience in working with young people or similar. - At least one year’s experience working in a children’s home, 16+ accommodation, or with young people who present challenging behaviour or are hard to place. OR: - At least three years’ experience of providing care and/or support services within another social care setting for children and young people. Staff We Are Looking For : A Support Worker who understands what it takes to support 16 to 18-year-olds in semi-independent living environments. You will be a ‘Key Person’ in ensuring the young people are kept safe, gain independent living skills, and feel happy and supported in their living environment. You will be part of a well-established, welcoming and enthusiastic team of well-being Workers. The successful candidate will be provided with full training but must be proactive, positive, approachable, non-judgemental and have a good sense of humour. You will also need to have the ability to make on-the-spot decisions and be ready to deal with challenging situations. You are also understanding of the trauma and rejection our young people have faced. Skills: Compassionate, resilient and committed to being a positive role model. Confident in managing young people in lone working environments. Flexible and able to work a rota that includes evenings, weekends and holidays. Qualifications: NVQ/QCF Level 3 in Children’s Health and Social Care (or equivalent), or a commitment to working towards this qualification. Requirements: -Experience as a support worker in residential children's homes. -Successful Candidates with have a enhanced DBS check -Must do overnight sleep-ins as part of the role. Key Responsibilities of Role: - Provide excellent unconditional support for our young people, ensuring their physical, emotional and everyday needs are met. - Provide one-to-one and group support, helping the young people with budgeting, their college attendance, etc. - Support young people with independent living and transition into the community by helping them access local services and facilities, and connecting them to additional support where needed. - Maintain the home environment, support each young person's health and well-being, and ensure the home is clean and tidy. - Help young people develop self-esteem, a feeling of safety and personal strategies to deal with unhelpful behaviour and thoughts, ultimately achieving their optimum potential. - Promote a positive safeguarding culture and a strong teamwork ethic. - Support a culture where people are valued and supported to make a difference to the lives of others. - Support or lead a wide range of activities and daily tasks. - Participate in assessing and reviewing support needs and in identifying and coordinating internal and external services, reviews and referrals in response to these. - Keep appropriate and accurate records of interventions with people, and inform other staff of relevant issues. - Contribute to the protection of individuals from the risk of abuse and harm to self and others who use our service. - Work within OFSTED and company standards and guidelines. - Undertake all duties in accordance with all P3 policies and work towards their continuing development and implementation. All job descriptions are subject to periodic review. This job description covers the range of duties required. It is Springout House’s policy to, wherever possible, reach an agreement on changes. However, if this is not possible, Springout House reserves the right to change the job description in line with the needs of the organisation. We will conduct pre-employment checks No criminal record is a must It is essential that you are committed to keeping Young People safe and have excellent knowledge of safeguarding young people. DEADLINE: 1st June 2025, if successful expect to hear from us by 2nd June 2025 Thank you!