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Business Development Associate (Career Pathway Role) Location: Scunthorpe, with travel to customers. (Hybrid after successful completion of probationary period). Reports to: Commercial Manager Working arrangements: Full time / 35 hours pw role. Company Overview The HBP Group is the number one choice for many businesses across the UK looking for reliable, award winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall. The Role This role marks the start of a structured career pathway, designed to develop you into a confident and commercially capable Business Development professional, one who plays a direct role in delivering an effortless, reassuring, and insight led customer experience. In these early stages (first 12 months), your focus will be on building and nurturing relationships with existing customers, ensuring every interaction feels smooth, supportive, and easy for the client. You will learn how to simplify complexity, communicate clearly, and guide customers confidently through decisions… all key principles of the effortless experience. During this initial stage, you will: • Build strategic relationships grounded in trust and simplicity., • Deliver insight led conversations that help customers avoid friction and make informed choices., • Identify solutions that are operationally and financially viable., • Ensure proposals and communications are clear, concise, and customer friendly., • Support and deliver customer renewals in a way that feels straightforward and transparent., • Apply Challenger techniques to create value while maintaining an easy, constructive customer journey. As you progress, your role broadens into full Business Development responsibilities, where you will continue to champion our vision of changing the relationship our customers have with technology by making every experience intuitive, seamless, and frustration free. What We’re Looking for in the Successful Candidate We are seeking someone who is curious, commercially aware, and passionate about technology… especially ERP (Enterprise Resource Planning) solutions, such as Microsoft Dynamics or Sage Intacct, and how these systems help organisations streamline processes, improve efficiency, and operate more effectively. You may come from a technical background, such as: • IT Manager, • Professional Services Engineer, • Service Desk Analyst, • Systems Administrator, • Technical Support Specialist Or you may come from a finance or accounts background, such as: • Accounts Assistant, • Finance Administrator, • AAT Level 3 (or equivalent experience) Whether your experience is technical or operational, you should be excited about helping customers navigate challenges, simplify their processes, and make confident decisions using modern business solutions like ERP systems. The ideal candidate will: • Have a genuine passion for technology and ERP solutions, • Be comfortable building relationships with stakeholders at all levels., • Bring a confident, proactive approach to customer conversations., • Be an excellent communicator able to explain complex topics clearly and simply., • Love solving problems and reducing friction for others., • Naturally deliver a calm, supportive, and effortless customer experience., • Be organised, motivated, and ready to grow into a senior commercial role as part of our structured career pathway. If you enjoy helping people, thrive on understanding how systems and processes work, and take pride in making complexity feel simple, this is the perfect opportunity to launch your commercial career. Key Responsibilities (First 12 Months) Account Management Cultivate strong, trust-based client relationships that feel supported and effortless. Meet or exceed monthly sales targets while championing a smooth customer experience. Sales Strategy & Insight Delivery Use Challenger insights to guide clients effectively delivering clarity, simplifying decisions, and helping them avoid unnecessary effort. Team Collaboration Work with internal teams to ensure proposals are technically sound, commercially aligned, and easy for customers to understand and progress. CRM Management Maintain accurate CRM records to support transparency and prevent unnecessary customer effort caused by missing or unclear information. Renewal Success Lead renewal discussions for key clients, ensuring the renewal process is simple, predictable, and easy for customers to move through. Service Delivery Manage service escalations with urgency and empathy, ensuring customers feel heard and supported with minimal effort required on their part. Account Ownership Take ownership of Gold Accounts (and others as assigned), ensuring proactive communication and high-quality, frictionless customer experiences. Role Overview (Future Scope… Year 2 and Beyond) As you develop, your scope will expand to include: • Generating new business and converting prospective clients., • Leading high impact commercial engagements., • Positioning our services with clarity and confidence., • Driving long term customer success through effortless CEX., • Representing our values and helping transform how customers experience technology. Salary & Package Salary: £30,000 – £40,000 per annum, depending on experience. Your reward structure grows with your development: • Year 1: Eligibility for our Sales Bonus Scheme, reflecting performance in relationship-building, renewals, and effortless CX delivery., • In addition - Year 2 onwards: Eligibility for our Commission Scheme, recognising your expanded commercial contribution. Why work for us? Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. We are committed to being a truly great place to work. As an accredited Living Wage Foundation employer, we proudly pay the Real Living Wage and are working towards earning Best Companies 3 Star “World Class employer to work for” accreditation in the future. That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. That’s why we are looking for people who are passionate, trustworthy, and forward-thinking to join our team. Here are some of the fantastic benefits we offer and our people love: • 36 days of holiday (28 days plus bank holidays), pro-rated for part-time employees., • Option to sell back holiday *, • Salary Sacrifice Pension Scheme and a range of additional salary sacrifice options, including Electric/Hybrid Car, Bike to Work, and Childcare schemes*., • Enhanced family-friendly leave, including Maternity Pay*, Paternity Pay*, and our compassionate “Time to Say Goodbye” bereavement leave”., • Mid Year and Year End Appreciation Parties, themed office days (yes, even Pancake Day!), and fundraising events supporting our chosen charities., • A friendly, inclusive working environment ... we genuinely are a great bunch., • Free lunches and summer BBQs., • Quarterly Rise & Shine breakfast events to bring the team together., • Casual business dress code, with the option to choose from our free workwear wardrobe., • Christmas Thank You Bonus*., • Structured support and guidance from day one, including tailored training plans to help you succeed., • On site parking for convenience. Closing Date: 17th March 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

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