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Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Maintain the hotel to the highest level of presentation, • Able to work as a team member and communicate effectively at all levels, • Carry out all necessary tasks as instructed by the Maintenance Manager or Supervisor, • Ensure the highest levels of presentation of the Hotel are always kept, • Uphold the team SOP's given to you, • Ensure daily health and safety checks are carried out in accordance with the company's health and safety policy, • Participate willingly in organised training sessions within the hotel and own department, • Meet deadlines and work under pressure Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Consistently provide the highest standards of service, drinks preparation, and bar organisation, always seeking to exceed our guests' expectations, • Lead by example with a dynamic, warm and friendly presence at our Bar, preparing drinks and cocktails to the highest standards, • Mentor, train and support the development of the bar team, ensuring consistent performance and professional growth, • Oversee and maintain exceptional cleaning and hygiene standards across the entire bar area, • Take ownership of stock ordering, inventory control, and stock rotation in collaboration with the Bar Manager, • Manage the preparation of cocktail pre-batches to ensure efficient and consistent service during busy periods, • Play a leading role in drink and cocktail menu development, bringing creativity, innovation and alignment with seasonal and luxury standards, • Deliver efficient service of drinks, providing a professional and memorable experience for all our guests, • Maintain in-depth knowledge of the beverage offering and be a key point of contact for product queries and suggestions, • Meticulously prepare drinks; accurately measure, follow recipes and ensure elegant presentation, • Proficiently upsell products and actively encourage the team to do the same at every opportunity, • Engage warmly with guests, demonstrating professionalism and a commitment to exceptional service, contributing to the overall five-star experience at Grantley Hall Key Skills, Qualities & Experience • Proven leadership experience in a high-end hospitality or bar setting, • Hands-on approach to work, leading by example and always looking to improve, • Passion for hospitality and a genuine desire to create memorable guest experiences, • Detail-oriented and uncompromising on quality and cleanliness standards, • Positive attitude with strong mentoring and training capabilities, • Calm under pressure, with excellent time management and multitasking abilities, • Exceptional interpersonal and communication skills, • A self-starter with strong initiative and dedication to the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Assist the Assistant Restaurant Manager in the running of the dinner service to the required standard, • Be fully conversant with the key operational demands and systems of the department, • Be a presence on the floor during service, • Assist the Assistant Restaurant Managers with the ongoing improvement of standards, proposing ways of improving the product and services which we offer, • Assist the Assistant Restaurant Managers to ensure all guests are provided with attentive, courteous, and professional service of the highest standard as defined in all SOP manuals, • Ensure all employee in-house policies, procedures and government legislation are adhered to, • Assist in ensuring the daily maintenance check and daily checklists are carried out and completed within the department, • Working alongside the Assistant Restaurant Managers to ensure that we are meeting our weekly and monthly cover targets and average spends for dinner to constantly look for ways to increase profit and covers Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about Food & Beverage industy, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Job Description Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Deliver and maintain the highest standards of cleanliness, room preparation and presentation throughout the estate, including deep cleaning exercises • Take pride in the work you are doing, ensuring that the cleanliness and presentation of your allocated rooms are always achieved • Restock and replace items in guest rooms, bathrooms and public areas, making sure our guests have everything they need in preparation for their arrival • Follow directions from the Housekeeping Manager and Supervisors to ensure tasks are met to their expectation • Ensure rooms are ready in the set deadlines to meet guest arrival times Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Passionate about the work you do • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: - A monthly service charge - typically £3,400 annually - 31 days holiday increasing to 33 days with length of service - Access to earnings before payday (Stream) - Holiday Buy/Sell Scheme - Free parking - Complimentary meals when on duty - Discounted modern and spacious live-in accommodation - Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more... - Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs - Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products - Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. - Discounted hotel stays with Pride of Britain hotels - Complimentary bespoke uniform and annual shoe allowance - Free sight tests for those eligible - Onsite Team Gym with professional induction - Refer a Friend Scheme where you can earn up to £1000 - 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch' - Grantley Academy to support your development - Annual paid volunteering days

Job Description Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered. Key Responsibilities - Being a visible presence to both your teams and the guests to deliver an exceptional guest experience - Supporting departmental teams in exceeding guest expectations whilst delivering a personalised service culture - Ensuring the smooth and efficient day to day operation of all operational departments with effective cost control - Constantly review operations, suggest ideas for improvement and support implementation across all operational areas - Maintaining operational standards in line with LQA, Forbes and AA standards - Supporting the delivery of the hotels operational objectives and departmental goals - Supporting departmental managers in managing payroll and departmental costs in line with budget expectations - Maximising sales opportunities and operational efficiencies to support profitability across the business - Assisting in monitoring departmental financial performance, identifying areas for improvement - Ensuring a positive and productive team culture across all operational departments - Supporting the Learning & Development culture of developing talent into highly successful careers at Grantley Hall - Assisting in recruiting, training and developing operational teams to achieve both personal and business objectives - Supporting Heads of Department with employee performance management and HR related matters when required Key Skills, Qualities & Experience - Proven experience within hotel operations managing multiple operational departments is essential - Previous experience overseeing multiple Food & Beverage outlets is essential - Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial - A hands-on approach is essential - Previous experience working in a luxury 4 or 5 star hotel environment is essential - Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels. - Strong organisational and problem solving skills with the ability to manage multiple priorities effectively - Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: - Tips typically over £200 per month (£3,400 per year) - Complimentary bespoke uniform and chef whites - Complimentary meals whilst on duty - Refer a Friend bonus - Earn up to £1000 - Holiday Buy/Sell Scheme - Complimentary employee car parking - Complimentary state of the art onsite gym - with personal trainer support - 31 days annual leave (including bank holidays) increasing with service - Professional development opportunities at all levels - Reimbursement on work shoes, sight tests and professional memberships - Modern and spacious discounted live in accommodation for eligible roles - Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. - We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. - Employee Assistance Programme helpline and online support, along with wellbeing champions onsite - Team Member of the Month Awards - Discount on Grantley Halls Restaurants, Spa products and Gift Shop - Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels - Cycle to work scheme - Access to Stream, allowing you to instantly access your wages - Simplyhealth - Health cash plan

Job Description Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Manage the laundry operation according to our operational procedures • Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed • Participate in the cleaning of rooms when required • Check arrival rooms before 3pm each day • Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening • Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests • Carry out room audit checks to ensure standards are kept high and to a consistent level • Be in communication with front office and duty management during the shift • Report of any damages to rooms or public areas either to your line manager or directly to maintenance • Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists • Observe and note all DND signs and ensure daily service note is placed under the door • Refresh and tidy public area bathrooms and lounges as and when required • Ensure equipment is in working order and to report any damages to maintenance or your line manager • Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: - Tips typically over £200 per month (£3,400 per year) - Complimentary bespoke uniform and chef whites - Complimentary meals whilst on duty - Refer a Friend bonus - Earn up to £1000 - Holiday Buy/Sell Scheme - Complimentary employee car parking - Complimentary state of the art onsite gym - with personal trainer support - 31 days annual leave (including bank holidays) increasing with service - Professional development opportunities at all levels - Reimbursement on work shoes, sight tests and professional memberships - Modern and spacious discounted live in accommodation for eligible roles - Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. - We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. - Employee Assistance Programme helpline and online support, along with wellbeing champions onsite - Team Member of the Month Awards - Discount on Grantley Halls Restaurants, Spa products and Gift Shop - Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels - Cycle to work scheme - Access to Stream, allowing you to instantly access your wages - Simplyhealth - Health cash plan

Job Description Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Hands-on, operational role throughout all serving periods, will include evenings and weekends. • Taking a leadership role in engaging with guests and team members to meet and exceed their needs. • Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan. • Helping Restaurant Manager in managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards. • Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience. • Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning. • Proactively attracting and selecting talent for the department in line with company procedures and culture • Fully responsible for cleanliness of the department • Respond efficiently and accurately to customer complaints • Implement policies and protocols that will maintain future restaurant operations Key Skills, Qualities & Experience • The successful individual will be confident, self-motivated and present a professional persona in all circumstances. • A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable. • A high level of confidentiality. • Excellent verbal and written communication skills required. • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. • Utmost attention to detail when carrying out tasks. • Previous Management experience is essential. • Ability to work under pressure Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: - Tips typically over £200 per month (£3,400 per year) - Complimentary bespoke uniform and chef whites - Complimentary meals whilst on duty - Refer a Friend bonus - Earn up to £1000 - Holiday Buy/Sell Scheme - Complimentary employee car parking - Complimentary state of the art onsite gym - with personal trainer support - 31 days annual leave (including bank holidays) increasing with service - Professional development opportunities at all levels - Reimbursement on work shoes, sight tests and professional memberships - Modern and spacious discounted live in accommodation for eligible roles - Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. - We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. - Employee Assistance Programme helpline and online support, along with wellbeing champions onsite - Team Member of the Month Awards - Discount on Grantley Halls Restaurants, Spa products and Gift Shop - Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels - Cycle to work scheme - Access to Stream, allowing you to instantly access your wages - Simplyhealth - Health cash plan

This is a pivotal role where service, storytelling and guest experience come together to maximise bookings, memberships and overall spa profitability. You will work closely with wider hotel teams to ensure the spa offering is positioned, presented and delivered in a way that reflects a high-end gues

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The Role Providing excellent customer service to residents and guests Promoting a thriving community within the spa Overseeing the day-to-day running of the spa while on shift Actively seeking new clients and opportunities to grow your personal training and/or massage client base Working with the wi

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