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BC Financial Search is partnering with a well-established accountancy firm in the Thornton-Cleveleys area to recruit an experienced general practice professional at Assistant Manager, Manager or Senior Manager level. \n This is a broad Client Services / General Practice role for somebody who enjoys managing client relationships, overseeing a varied portfolio and working across accounts, tax and wider business advisory matters. \n There is plenty of flexibility around the exact level of appointment, and importantly there is a clear progression for somebody with the ambition to continue developing their career. \n The firm operates a hybrid working model, with scope to work from home 2–3 days per week depending on the requirements of the role and client portfolio. \n Duties and responsibilities \n The exact responsibilities will depend on your experience and the level at which you join, but the role is likely to include: \n\n • Managing and developing a portfolio of owner-managed businesses and SME clients\n, • Acting as a key point of contact for clients and building strong, long-term relationships\n, • Reviewing statutory accounts and year-end financial statements\n, • Overseeing accounts preparation and ensuring work is completed accurately and to deadline\n, • Supporting clients with corporation tax and wider tax matters where appropriate\n, • Providing commercial and business advice to clients\n, • Identifying opportunities to provide additional services and support\n, • Managing workflow across your client portfolio\n, • Reviewing work completed by junior and part-qualified colleagues\n, • Supporting, mentoring and developing members of the wider team\n, • Working closely with Partners and senior colleagues within the office\n, • Collaborating with specialists from across the wider business when clients require additional expertise\n, • Contributing to the continued growth and development of the local office.\n\n For candidates joining at Senior Manager level, there will be greater responsibility for larger or more complex clients, team leadership and helping shape the future development of the office. \n Experience and qualifications \n This role would suit somebody currently working within an accountancy practice at Assistant Manager, Manager or Senior Manager level. \n The business will also consider strong candidates who feel ready to step up to the next stage of their career. \n Ideally, you will have: \n\n • Strong experience working within an accountancy practice\n, • A broad general practice background\n, • Good experience across accounts preparation and review\n, • Experience managing or taking significant responsibility for a portfolio of clients\n, • Strong knowledge of owner-managed businesses and SMEs\n, • Some tax experience or knowledge would be advantageous\n, • Excellent client relationship and communication skills\n, • Confidence dealing directly with business owners\n, • Experience reviewing work and supporting junior colleagues\n, • The ability to manage multiple deadlines and a varied workload\n, • A commercial and proactive approach to client service\n\n ACA or ACCA qualification would be advantageous, particularly at Manager and Senior Manager level, although experienced candidates who are qualified by experience will also be considered. \n Most importantly, the firm is looking for somebody ambitious who enjoys working with clients and wants to continue developing their career. \n Benefits \n The firm offers a strong benefits package including: \n\n • Salary of approximately £45,000 – £80,000, depending on experience and level\n, • Hybrid working, with scope to work from home 2–3 days per week\n, • Flexible working arrangements\n, • Competitive company pension scheme\n, • 25–28 days annual leave, depending on level, plus bank holidays\n, • Ability to purchase up to 5 additional days of annual leave\n, • Business closure over the Christmas period\n, • Range of additional employee benefits\n, • Ongoing professional development\n, • Genuine long-term career progression\n\n \n Company culture \n This is an opportunity to join a well-established local office that retains the relationships and personal service of a regional accountancy practice. \n Employees are encouraged to build genuine relationships with their clients and take a broad, commercial approach rather than simply focusing on year-end compliance. \n The wider business also provides access to specialists across a range of areas, allowing the local team to offer clients a broader level of support while creating additional development opportunities for employees. \n This position would particularly suit somebody who wants to retain a varied general practice role, work closely with their clients and continue progressing towards a senior leadership position. \n There is genuine flexibility around the level of appointment, so applications are welcomed from experienced Assistant Managers through to established Senior Managers. \n If you are currently working within an accountancy practice and would be interested in discussing the opportunity on a confidential basis, please apply or contact Ben Copsey at BC Financial Search for further information.

Assistant Quantity Surveyor / Commercial Assistant \n Location: Office-Based \n Salary: Up to £40,000 + Career Development & Training \n Build Your Commercial Career with a High-End Fit-Out Specialist \n Our client is a well-established contractor delivering high-quality fit-out and refurbishment projects across the Leisure, Retail, Restaurant and Hotel sectors. Known for their exceptional finishes and attention to detail, they combine craftsmanship with commercial expertise to deliver outstanding projects nationwide. \n With an in-house workshop helping to reduce subcontractor costs and maintain quality standards, they continue to grow and are now looking for a Junior Commercial Professional to join their team. \n This is an excellent opportunity for someone looking to develop into a Quantity Surveyor, Commercial Manager, Buyer or Project Manager in the future. \n What You'll Be Doing \n You'll support the Commercial Manager and Quantity Surveying team through every stage of a project: \n Before the Project Starts \n\n • Review tender documents, drawings and specifications\n, • Assist with pricing and costing projects\n, • Help identify commercial risks, exclusions and missing information\n, • Prepare tender queries and clarifications\n, • Obtain and compare supplier and subcontractor quotations\n, • Maintain tender registers and bid trackers\n, • Support tender adjudication meetings\n\n During the Project \n\n • Track project costs and expenditure\n, • Process and check invoices\n, • Assist with variations and change management\n, • Monitor budgets and cost performance\n, • Help ensure projects remain commercially profitable\n, • Support the wider commercial team with reporting and administration\n\n In simple terms: \n Help price the job set up the costs track the money check invoices manage changes control costs support the Commercial Manager. \n What We're Looking For \n We'd love to hear from candidates currently working as: \n\n • Assistant Quantity Surveyor\n, • Junior Quantity Surveyor\n, • Commercial Assistant\n, • Assistant Commercial Manager\n, • Junior Estimator\n, • Assistant Buyer\n, • Buyer\n, • Assistant Project Manager\n, • Construction Graduate with relevant experience\n\n Candidates from both main contractor and subcontractor backgrounds will be considered. \n What's On Offer? \n\n • Salary up to £40,000\n, • Clear progression pathway into senior commercial roles\n, • Full-time permanent position\n, • Support with relevant college, university and professional qualifications\n, • Work with an experienced and supportive leadership team\n, • Long-term career opportunities within a growing business\n, • Exposure to high-profile leisure, retail, restaurant and hotel projects\n\n If you're looking for a company that invests in its people, provides real career progression and gives you the opportunity to build a successful commercial career, we'd love to hear from you.

Are you an experienced behaviour mentor, pastoral specialist, or learning mentor looking to make a meaningful, lasting impact on young people? \n An ambitious and supportive secondary school in Blackpool is seeking a dedicated and resilient Inclusion / Isolation Unit Manager (Internal Exclusion Room Lead). In this crucial pupil-facing role, you will lead the school's internal reflection facility, providing a calm, structured, and purposeful environment for Key Stage 3 and Key Stage 4 students who require time away from mainstream classrooms. \n Rather than running a purely punitive space, the ideal candidate will champion restorative practices-ensuring students not only keep up with their academic work but also engage in meaningful behavioural reflection, de-escalation, and successful reintegration into the classroom. \n Core Responsibilities \n\n • \n Supervision & Environment: Supervise the internal exclusion room / inclusion room daily, maintaining a silent, focused, and orderly learning atmosphere. \n • \n Curriculum Catch-Up: Liaise with classroom teachers and Heads of Department to collect, distribute, and ensure the completion of classwork and homework. \n • \n Behaviour Reflection & Intervention: Deliver structured, 1:1 and small-group restorative reflection exercises exploring triggers, decision-making, and emotional regulation. \n • \n Reintegration Support: Work closely with Heads of Year and the pastoral team to facilitate smooth, positive reintegration back into mainstream lessons. \n • \n Data & Tracking: Record daily attendance, student logs, behaviour points, and reflection outcomes accurately using the school's MIS platform (e.g., SIMS, Arbor, CPOMS). \n • \n Communication: Update parents, carers, and pastoral leads regarding student progress, incidents, and required follow-ups. \n\n Essential Requirements & Skills \n\n • \n Experience with Young People: Proven track record working with secondary-aged pupils (11-16) displaying social, emotional, or behavioural difficulties (SEMH / challenging behaviour). \n • \n Calm & Authoritative Presence: Outstanding de-escalation skills, firm boundaries, and a fair, calm demeanor under pressure. \n • \n Restorative Focus: Understanding of restorative justice principles and trauma-informed approaches in an educational setting. \n • \n Strong Administrative Ability: Competence in logging sensitive pastoral notes, managing tracking spreadsheets, and navigating school information systems. \n • \n Education Background: Relevant Level 3 qualification (or equivalent experience in youth work, pastoral support, sports coaching, or police/military youth programs). \n\n Compliance & Safer Recruitment \n\n • \n Right to work in the United Kingdom. \n • \n Enhanced DBS certificate registered on the DBS Update Service (or readiness to complete one immediately). \n • \n Complete 10-year employment/education reference history with no unexplained gaps. \n • \n Complete adherence to Keeping Children Safe in Education (KCSIE) statutory guidance. \n\n What the School Offers \n\n • \n A tight-knit, proactive pastoral team and direct support from the Senior Leadership Team (Assistant Head for Behaviour & Attitudes). \n • \n Access to specialised professional development, including Team-Teach / MAPA de-escalation training, mental health first aid, and restorative justice workshops. \n • \n Dedicated on-site parking and accessible location close to major Blackpool transport routes. \n • \n Term-time-only schedule preserving all school holidays. \n\n How to Apply \n If you have the resilience, empathy, and organisational strength to lead our Inclusion & Internal Exclusion Unit in Blackpool, please submit your updated CV today for immediate consideration and shortlisting.

Hi, we’re Griffin. We’re a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms like Uber, Yonder, Prosper, and Sidekick. By doing the heavy lifting behind the scenes, our customers can focus on what they do best - delivering amazing customer experiences. We’ve grown rapidly since our launch in 2024, and today provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more. We’re moving into card issuing, stablecoin infrastructure, and agentic finance next as we continue to support the next generation of product-led companies. _ We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments and have done our best to create such an environment at Griffin. People who thrive here don’t require much hand-holding, and go out of their way to figure out how to contribute in the most valuable way possible. We've been remote-first since we were established in 2017 and we remain so today. Work here is asynchronous and fully flexible - because we want to be a part of your life in a way that helps you to get the most out of both your work and home life. We understand that our culture and ways of working aren’t for everyone, and we’re very intentional about our hiring process as a result. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified. Our strong culture has helped us to remain a mission-driven company as we have scaled, and gives our people a clear, explicit operating framework and the space to focus on delivering real value for our customers. _ The Craft function has seven small, cross-functional engineering teams - each with engineers, an engineering manager, and a product manager, working closely with designers. You'll join one team that owns a product area end-to-end. When we start work, we explore multiple solutions before picking one. You'll write RFCs, build proof-of-concepts, and run experiments to validate approaches. Once we commit to building something, we care about maintainability more than cleverness, observability more than hoping it works, and scalability more than premature optimisation. We ship quality code over hitting arbitrary deadlines. Once something goes live, we refactor the rough edges rather than polish what's already working Right now, we're building card issuing from scratch, going direct on Faster Payments, enabling cross-border payments, and building term deposit accounts. Day to day, this means: writing the reconciliation systems that process millions of FPS transactions, implementing double-entry accounting that tracks card spending and settlements, designing webhook infrastructure with message signing and replay protection, building API versioning that lets us evolve without breaking customers, or creating payment approval workflows that satisfy both user experience and compliance requirements. Success here is about impact beyond your own code: improving how we work, making other engineers more productive, and building systems that our customers (other developers) actually want to use. This looks like: redesigning the transaction reconciliation service to handle 10x throughput before we hit FPS volume limits fixing the root cause of webhook delivery failures so we stop getting paged at 3am building a Bazel rule that cuts build times in half for the whole team writing an RFC that becomes the pattern we use for all event-driven services pairing with another engineer to help them reason through FoundationDB transaction semantics owning card issuing from initial RFC through to processing the first live transaction - making every architecture and implementation decision along the way. The technical decisions on your projects - you'll write the RFCs, choose the architecture, and decide when to extend existing systems versus rebuild them Delivery from customer problem to live feature - you'll work with PMs to shape what gets built, then own getting it into production Setting technical direction - your code reviews, implementation patterns, and architectural choices influence how the wider team builds software Production responsibility - the systems you build are yours to monitor, debug, and improve when issues arise You'll fit well here if you come from one of these backgrounds: Functional programming - you've shipped production Clojure, Elixir, Erlang, Haskell, Scala, or Scheme in a professional setting, or you've built substantial personal projects that demonstrate deep functional programming experience Fintech domain expertise - you've worked in payments, accounts, ledgers, or compliance where you've dealt with money movement, reconciliation, and regulatory requirements Beyond that, you'll need: Strong software fundamentals and distributed systems knowledge - you understand consistency models, idempotency, and the failure modes that actually matter in production Experience working in product-focused, collaborative teams - you've shaped what gets built alongside PMs and designers, not just implemented specs Comfort with startup pace and ambiguity - priorities shift, requirements evolve, and you adapt without needing perfect clarity upfront We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future. Remote-first flexibility: Work from anywhere in the UK Time off: 25 days’ holiday, bank holidays and a winter break (we shut down between Christmas and New Year) Share options: Own a part of what we’re building together Work from abroad: Up to 20 days a year Pension: Auto-enrolment into our Penfold scheme Insurance: Private medical with Bupa (including family cover) and life insurance with AIG Wellbeing: 1:1 coaching and therapy session available through Oliva Family leave: Enhanced parental leave with up to 6 months on full pay after two years’ service AI tools: Everyone has a Claude subscription on us and access to other premium tools Your setup: We’ll support you in creating a comfortable and effective WFH environment. As a bank, we’re committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks. We move as fast as possible, but it normally takes us about 2-3 weeks to get to know to each other. Step 1: An initial phone call with our Talent Team for us to tell you more about Griffin and learn about your recent experience. Step 2: A task based on what you’ll be doing on a day to day at Griffin. Step 3: Meet your manager to talk through your experience and how that relates to the requirements. Step 4: Meet with peers in your team for a more in-depth technical interview. Step 5: Culture and Founder interview: Learn more about this here. Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. We trust people to do great work wherever they are. We hire across the UK and most of our team works remotely full-time. We have a small London office in Moorgate for those who want it, and about a third of the company is close enough to use it occasionally, but there's no expectation to be there. What matters is the work, not where you do it. At Griffin, we’re looking for people who instinctively vibe with our values, behaviours and mission. You’re encouraged to apply, even if your experience doesn’t tick every box. Careers, like life, can take many twists and turns. Your technical expertise and path to where you are today will stand out. We're committed to creating a place where everyone belongs and we welcome diverse perspectives, backgrounds and people who are ready to build a global platform for programmable finance

IT Operations & Security Lead Location: Remote. Collaborating with teams in the USA, Canada and Europe. Type: Full-time Salary: Up to £90k. We are open to negotiation as we recognise there are different situations, but this is our general guardrail. Every child deserves a better start toward the best possible future. The right educator in the right classroom at the right time can change a child’s chances and, at scale, a nation’s trajectory. Yet too much of our education system’s time, money, and talent are lost to inefficiency. At Zen Educate, we’re changing that through technology: helping schools save millions in tight times, helping educators find work that rewards their skills and fits their lives, and building a better-educated society that invests its best in every child. Hi, I’m _, Chief Technology Officer at Zen Educate, and I’m looking for someone to own Zen’s internal IT systems and security as we grow. You’ll report directly to me as part of our new Business Systems team, and you’ll be the first dedicated hire to replace what has so far been spread across several roles. I’ll lean on you to execute well and to show the way on modern IT and security practice, including automation, governance and AI adoption. Your north star is a clear, proportionate, defensible and scalable IT and security posture, for the company Zen is today and the one it’s growing into. That means fixing the problem in front of you, while making sure nobody has to fix it manually again tomorrow. So this probably isn’t the role for you if you solely enjoy clearing ticket queues or becoming very good at provisioning accounts by hand. It might be if your instinct is: why are we still doing this manually, and who do I need to work with to fix it? My ideal hire: has seen what great looks like and now wants to build their version of it from scratch; takes this headspace off my plate, while keeping me informed and involved on the decisions that matter; communicates confidently at every level of the business to get things done; treats every pound spent here as a pound not spent elsewhere on our mission: investing confidently where it matters, cutting what doesn’t, and making the return easy to see. Zen now has around 600 people across the UK and US (not counting the educators we place in schools), and our IT and security practices need to grow with us. Up to now, we’ve kept pace with that growth through good people, manual processes and a few well-kept spreadsheets. It’s worked well. But our growth has steepened recently (yay!), and the cracks and inefficiencies are starting to show. More people have joined and more software has been bought. We found two company accounts for the same tool, one with a single admin who didn't know they were an admin. Permissions have multiplied and devices are spread across locations. When someone leaves, we work through a long list of accounts to deactivate, with the nagging feeling we’ve missed one. None of these are particularly unusual on their own, and so far we’ve handled them case by case. But because the responsibility is spread across roles, nobody has the time to build the systems that would make these problems irrelevant, or even turn them into opportunities. That’s what we want you to solve as we scale. We want an internal environment where: our confidence in our posture is high, and justified; people get the tools and access they need, quickly, with clear governance over what “need” means; we’re secure by default, not because someone remembered; “why do we have this?” and “is it still good value?” are easy to answer for any tool; audits get more boring each year because the evidence already exists. We want people at Zen to finish an IT or security request thinking “wow, that was easy”, and occasionally “I didn’t know we needed that, but I’m glad we have it”. This is a new role at Zen, so part of the job is defining what it looks like. These are the problems we already know you’ll be working on. We still grant access to several systems by hand when someone joins. You could improve the checklist. We’d rather you built the workflow that makes the checklist disappear. You’ll own internal identity and access: Google Workspace, SSO, MFA, groups, permissions and "least privilege" as a principle. Access should follow people as they join, move and leave, not depend on someone remembering to remove it. We use a lot of software. Some of it is essential. Some probably isn’t. Some have 80 licences and 37 active users. You’ll build the definitive view of our software and service estate (what we use, who owns it, who has access, what it costs, when it renews) and work with teams and vendors to improve how we buy, renew and retire tools. Policies are useful. Policies people understand and follow are far more useful. You’ll define and maintain our IT and security policies, then turn them into working processes, technical controls and training that sticks: access reviews, vulnerability management, external testing, incident processes and an easy way to report concerns. Customers increasingly want evidence that we take security seriously. You’ll make that evidence easy to provide: security questionnaires, audit evidence, Cyber Essentials and future certifications, risk management and governance. Certifications should follow real controls, not stand in for them. Rather than answering every questionnaire from scratch, you’ll build a reusable, increasingly self-service trust process. Where security meets privacy, you’ll work closely with our Legal and Data Protection advisors. Devices need to be secure, patched, encrypted and accounted for wherever people work, and not all of them are company-owned. You’ll set a proportionate approach to personal devices alongside endpoint management for our own fleet. Our People Team handles ordering and delivery; you’ll make sure every device is set up and provisioned securely, remotely, through to retirement. When a critical vulnerability lands, we want to know which devices are affected, what needs to happen, and that it actually happened within our 14-day patching window. Things will go wrong. A vendor has an incident. A device falls out of compliance. Someone finds access that shouldn’t exist. Your job isn’t to guarantee nothing happens. It’s to make sure we respond well: clear ownership, good communication, recorded decisions, and the underlying issue actually fixed. We already have an established incident process for our product; you’ll extend it to everything else. It covers corporate IT and security, not the platform we build as our product. Product and platform security sits with our Foundations Lead and Engineering. You’ll coordinate with them on company-wide initiatives such as least privilege, and may drive them as overall lead. The wider employee lifecycle sits with our People Team. You’ll own the systems, access and devices that support it, and help automate it where you can. Internal data architecture and bespoke data tooling sit with your peer in Business Systems. Different lens, often the same problems: you’ll work together a lot. Final budget decisions on tools and services sit with me and other senior leaders. You’ll provide the visibility and recommendations to make them well. Every place makes trade-offs based on what it values and where it is in its journey ⚖️. Here are some that might help you decide whether this is the right role for you. If we end up chatting, feel free to dig into any of them. Some are recent changes in our approach and may still be work in progress when you join. Build systems, not queues. We see IT as a systems problem, not an administration problem. If something happens repeatedly, challenge whether it still needs a person, whether the answer is scripting, APIs, workflow tools, AI, native platform automation or simply a better process. This is hands-on: you might discuss security posture with leadership in the morning and fix an access workflow in the afternoon. Either way, today’s fix should shrink tomorrow’s workload. Proven tools for the obvious, experimentation for the rest. Where a mature tool does the job well, use it rather than building our own. Where nothing does, we’d rather you tried something new, AI included, than accept friction simply because that’s how it’s always been done. Security that enables the business. We want stronger security without theatre or needless friction. That takes judgement: telling a meaningful risk from a theoretical one, and both from one we can reasonably accept. Sometimes the answer is to lock something down, sometimes a better process, sometimes to accept the risk and move on. Whatever it is, you’ll explain clearly what’s happening, why it matters and what happens next. Be visible and own the outcome. IT and security usually only get noticed when access breaks or someone is told no. We’d like you to change that: a recognisable, approachable go-to person who brings energy to the space, builds confidence in where we stand and follows problems through to the end. Choose your own career path. We care more about impact and learning than rigid competency grids. That gives more flexibility in what progression looks like, but means building an understanding of what we value from guiding principles and shared real-world examples. Your manager is a partner, not a supervisor. I won’t direct your every move. Expect me to help you think through hard problems, offer perspective and nudge you to grow, not to tell you what to do or check your work. You’ll need to own your progress and speak up when you need unblocking. Few titles, infinite levels. Across Technology we use Levels, not titles, to show growth in a role. Lead is the role; you grow within it by getting better at it, for example working faster, safer and more independently. Changing roles is possible too, but depends on business needs. Investment over reward. Level changes are tightly coupled to compensation changes, and are based on sustainably doing great work at your current level. We think it’s fairer to invest in what you do next than to reward you for doing the next level first for free. Market reality. Compensation is based on your competitiveness in your local hiring market (which isn’t just where you live). Nobody has found a great solution to global compensation, so we aim to be clear and equitable in how we do it. Solid, not flashy. We pay decently, but we won’t beat companies with deeper pockets (yet!). Think long term. If you need to prioritise immediate financial gain, this probably isn’t the right time to join us. Remote, but close to the business. This role is remote and serves teams across the UK and US, most of whom aren’t in Technology. Strong communication and async habits are key, and you’ll need to understand how frontline teams actually work, not just how their systems are configured. Impact and measurable outcomes, alongside shared learning. If your work moves the needle or teaches us something meaningful, that’s a win. If not, we’ll want to understand why. Balanced, sustainable work. Long hours aren’t a badge of honour; they’re a sign something isn’t working. We value a sustainable pace and healthy teams. Diversity is good in some ways and lacking in others. You might be the first of something here. That matters, and we’ll support you appropriately if you are. Maybe you were the second or third person in an IT, Corporate IT or Security Operations team while a company grew from a few hundred people to something much larger. You’ve seen what breaks, helped fix it, and now want to own the playbook. We care more about what you’ve actually improved than whether your CV lists every tool we use. We’d expect real hands-on depth in identity and access, endpoint management and automation, and a working grasp of the rest: SaaS governance, vendor and licence management, audits and certification, incident response and data protection. Beyond that, we’re hiring for principles over product knowledge. You should know more about security than I do, understand why controls work well enough to get to grips with any system yourself, and be business-minded enough to apply it in proportion to where Zen is today, knowing which risks actually matter for us. We want the process to be useful for both sides, not an obstacle course. There are three stages. 1. Recruiter chat. A conversation with our People Team about the environments you’ve worked in and the areas where you think your experience is most relevant to Zen. 1. Role deep dive with me. Your experience actually implementing change. We’re most interested in something you took from manual, messy or poorly defined to scalable so feel free to come with a prepared example to discuss. I'll also want to explore how you think about IT and security from a modern perspective (including what good looks like at Zen’s stage, and how you’d know we’re genuinely there), how you balance the tradeoff between progress and perfection, how you build confidence, and how we'll work together. Expect a conversation where I'll be as interested in the questions you ask as the answers you give. 1. Team session. You’ll present to the people you’d work with most closely, across Foundations, Business Systems, People and Finance. We’ll send you a short scenario in advance: someone joins Zen, moves team and leaves within a year. Walk us through how their access, tools and licences should follow them, and how you’d get us from where we are today to where we need to be. We don’t expect you to have all the answers. We do expect a point of view (and for you to ask lots of questions of the team to build the picture). If you read this and started thinking about everything you’d automate, improve or rebuild, we should talk. And if turning slightly messy internal systems into something secure, scalable and boringly reliable sounds genuinely satisfying, even better £70,000 - £90,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Stora Stora is building the operating platform for modern self-storage businesses. Our software helps operators manage bookings, payments, customers, facilities and day-to-day operations from one place, while automating much of the work that traditionally makes running a self-storage business unnecessarily complicated. In just over five years, Stora has grown from an early-stage product into a platform used by more than 500 operators. We’re a product-led, remote-first company with an experienced engineering team and ambitious plans for what comes next. Now, as the engineering organisation grows, we’re hiring an Engineering Manager to make sure the way we lead, develop and support engineers grows with it. The Role This is a genuine people leadership role. You’ll manage approximately 12 engineers working across three product teams, with the team expected to continue growing. Each product team has a Tech Lead responsible for technical direction, alongside Product and Design. Your focus is different: the engineers themselves. This isn’t a role for somebody looking to move away from engineering completely, though. You’ll need enough technical depth to understand the work, follow engineering discussions and ask good questions without needing to be the person making every technical decision. You’ll work closely with our Head of Engineering and have support from People, but you’ll have meaningful autonomy to improve how engineering management works at Stora. What Else You’ll Own Engineering Management Manage engineers across multiple product teams through regular, useful 1:1s, coaching and clear feedback. Make expectations clear and help engineers understand what good performance looks like. Identify performance issues early and handle difficult conversations properly when needed. Support engineers in progressing from junior through senior and beyond. Build strong relationships with engineers without creating unnecessary management overhead. Performance & Progression Own the engineering performance and progression approach. Review and improve our existing career levels, expectations and review processes. Make promotion and progression decisions that are consistent, evidence-based and understood by the team. Create a culture where feedback happens throughout the year rather than being saved for formal reviews. Hiring & Team Development Own engineering hiring alongside the relevant Tech Leads and wider team. Help define what we need before a search begins, assess candidates properly and maintain a high hiring bar. Ensure new engineers have a structured and useful onboarding experience. Think proactively about team composition, capability gaps and future hiring needs. Team Health Pay attention to engagement, retention, collaboration and emerging people issues across the engineering organisation. Work with Tech Leads when team problems sit somewhere between technical delivery, behaviour and team dynamics. Help maintain a strong remote engineering culture as Stora grows. Technical Context Stay close enough to the engineering work to understand what the team is solving and the environment they’re working within. Be comfortable reading code, following pull requests and participating intelligently in technical conversations. Partner with Tech Leads without competing with them for technical ownership. What Success Looks Like After your first year, we’d expect: Engineers to have a clear understanding of what is expected of them and how they can progress. Managers and engineers to be having better, more useful conversations about performance and development. Performance issues to be addressed early rather than becoming surprises. A progression framework that works for the engineering organisation Stora has become, not the company we were several years ago. Stronger and more consistent hiring and onboarding. The Head of Engineering spending less time acting as the default people manager for the entire engineering organisation. What We’re Looking For We’re looking for an experienced Engineering Manager, rather than somebody taking their first step into management. You’ll ideally have: Previous experience directly managing software engineers across more than one team or product area. A strong track record of developing engineers at different stages of their careers. Hands-on experience managing performance, including difficult or underperformance situations. Experience making promotion and progression decisions. Experience running or improving engineering career frameworks, review cycles or progression processes. Previous experience hiring software engineers and building effective interview processes. An engineering background that allows you to understand code and contribute meaningfully to technical conversations. The judgement to know when to get involved and when to leave technical decisions with the Tech Leads. Strong written and verbal communication skills, particularly in a remote environment. A practical understanding of how AI tools are changing software engineering and experience using them in your own work. Experience with Ruby or Rails would be useful, but it isn’t essential. We’re much more interested in whether you can lead engineers well. What This Role Isn’t It’s worth being clear that this isn’t: a Tech Lead role with some people management added on; a delivery or project management position; a Product Manager role; a hands-on engineering role where you’ll spend most of your week writing production code; a first Engineering Manager opportunity. Technical leadership already exists within the product teams. We’re hiring you because engineering management itself deserves dedicated ownership. Our Technology You won’t be expected to spend most of your time writing production code, but you should be comfortable working around our stack. Backend: Rails, PostgreSQL, Redis, Sidekiq, TimescaleDB Frontend: Turbo, React, ViewComponents, Sass Testing: Minitest, Playwright Deployment: GitHub Actions, Heroku Salary & Benefits Salary: Highly competitive and depending on experience Location: Fully remote within the UK or Ireland Belfast office: Available for anyone who wants to use it Private health insurance for you and your family Company pension 35 days’ annual leave inclusive of applicable public/statutory holidays, depending on location Learning and development support Share options Work-from-home budget Our Hiring Process We’re reviewing applications as they arrive rather than waiting for a closing date. If your experience looks like a strong match, we’ll explain the process clearly from the outset and move quickly. Stora is an equal opportunities employer.c We want to build a workplace where people are treated fairly, with dignity and respect, and where different backgrounds, experiences and perspectives are valued. We welcome applications from suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. Recruitment and employment decisions are based on merit, competence and business need, and we promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.

Hi, we’re Griffin. We’re a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms like Uber, Yonder, Prosper, and Sidekick. By doing the heavy lifting behind the scenes, our customers can focus on what they do best - delivering amazing customer experiences. We’ve grown rapidly since our launch in 2024, and today provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more. We’re moving into card issuing, stablecoin infrastructure, and agentic finance next as we continue to support the next generation of product-led companies. _ We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments and have done our best to create such an environment at Griffin. People who thrive here don’t require much hand-holding, and go out of their way to figure out how to contribute in the most valuable way possible. We've been remote-first since we were established in 2017 and we remain so today. Work here is asynchronous and fully flexible - because we want to be a part of your life in a way that helps you to get the most out of both your work and home life. We understand that our culture and ways of working aren’t for everyone, and we’re very intentional about our hiring process as a result. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified. Our strong culture has helped us to remain a mission-driven company as we have scaled, and gives our people a clear, explicit operating framework and the space to focus on delivering real value for our customers. _ We're building the bank for fintechs and corporates to build on, bringing best-in-class technology, user experience and banking together in the embedded finance space. You'll be the third hire on our Customer Success team, helping shape how we support and grow our customer base from the ground up. As a Customer Success Manager, you'll own a book of customers and become the person they rely on to get real value from our product. You'll work closely with our implementation and product teams, spot growth opportunities within your accounts, and help define what great customer success looks like at Griffin as we scale. In your first 6-12 months, you'll have built strong, trusted relationships across your customer book, driven measurable improvements in retention and account growth, and become a go-to voice on what customers need from Griffin. You'll have also helped sharpen how the wider team approaches customer success as we grow. Fully owning your customer book and being accountable for their delight, retention and commercial growth through proactive and responsive communication Becoming a true product expert by developing a deep understanding of Griffin's products and systems, so you can support and advocate for your customers Getting hands-on with your customers, understanding the detail of their challenges and going the extra mile to help resolve them Working closely with our implementation teams to ensure a smooth onboarding experience and faster time-to-value Uncovering upsell and cross-sell opportunities within existing accounts to drive revenue growth Improving existing processes and meaningfully harnessing AI to optimise the customer experience We expect you to shape this role: This description reflects what we need today. How you achieve these outcomes, where you focus your energy, how this role evolves—that's for you to define as you learn what our customers need and where our technical gaps are. To ensure this, we're looking for people who have: 2-3 years' experience in B2B customer success or account management. Financial services or fintech experience is a bonus, not a requirement, provided you can show you pick up new industries and products fast Excellent time management skills, with experience handling competing priorities while consistently delivering results A strong sense of ownership and accountability, with demonstrated success in customer retention and account expansion Strong relationship-building skills, with experience developing trust and rapport across external and internal stakeholders A high degree of comfort adopting new software tools for document drafting, collaboration and communication, since we're hybrid-remote and most of your colleagues won't share an office with you day-to-day A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about _) We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future. Salary: £50-55,000 (DOE) + discretionary commission Remote-first flexibility: Work from anywhere in the UK Work from abroad: Up to 20 days a year Time off: 25 days' holiday, bank holidays and a winter break (we shut down between Christmas and New Year) Share options: Own a part of what we're building together Pension: Auto-enrolment into our Penfold scheme Insurance: Private medical with Bupa (including family cover) and life insurance with AIG Wellbeing: 1:1 coaching and therapy sessions available through Oliva Family leave: Enhanced parental leave with up to 6 months on full pay after two years' service AI tools: Everyone has a Claude subscription on us and access to other premium tools Your setup: We'll support you in creating a comfortable and effective WFH environment We typically run a six-stage interview process: Talent screen Technical interview with hiring manager Task Peer interview Culture interview Founders chat The whole process takes around 2-3 weeks from start to finish. Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. We trust people to do great work wherever they are. We hire across the UK and most of our team works remotely full-time. We have a small London office in Moorgate for those who want it, and about a third of the company is close enough to use it occasionally, but there's no expectation to be there. What matters is the work, not where you do it. At Griffin, we’re looking for people who instinctively vibe with our values, behaviours and mission. You’re encouraged to apply, even if your experience doesn’t tick every box. Careers, like life, can take many twists and turns. Your technical expertise and path to where you are today will stand out. We're committed to creating a place where everyone belongs and we welcome diverse perspectives, backgrounds and people who are ready to build a global platform for programmable finance

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We've been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors and commercially supported by major financial institutions, we're scaling quickly as adoption of AI in financial services accelerates. Our Wealth platform helps financial advice firms transform how advisers and paraplanners work, using AI to automate documentation, improve compliance and streamline client servicing. From meeting summaries and document generation to compliance file checking and workflow automation, we're helping firms deliver a better experience for both advisers and their clients. We're looking for a Product Manager – Wealth to lead the evolution of Aveni Assist, our flagship AI-powered platform for financial advice firms. The role This role is responsible for the strategy, roadmap and delivery of Aveni Assist, driving its continued evolution across core adviser workflows including meeting summaries, document generation, Letters of Authority, fact finds and compliance file checking. Unlike an early-stage product, Aveni Assist already has an established customer base and a strong market presence. Your focus will be on scaling the product through continuous improvement—enhancing customer workflows, increasing adoption and satisfaction, and delivering measurable value that drives retention and growth. This is a hands-on, high-ownership product role. You'll work closely with the Head of Product (Wealth) on product strategy while independently leading customer discovery, roadmap prioritisation, delivery and release planning. You'll collaborate with Engineering, Design, Customer Success and Commercial teams to ensure we're solving the right problems and delivering the highest-value outcomes. We're looking for someone who enjoys understanding complex customer needs, making evidence-based decisions and building products that customers genuinely value. What you'll be doing You'll own the Aveni Assist roadmap end-to-end, balancing investment between new capabilities, product quality and platform improvements to maximise customer and commercial impact. You'll lead continuous discovery with advisers, paraplanners, compliance teams and prospects, building a deep understanding of customer workflows and translating insight into product decisions. You'll rapidly validate ideas using prototypes, customer research and experimentation, reducing delivery risk before committing engineering effort. You'll own beta programmes for new capabilities, working closely with customers to gather structured feedback and determine when features are ready for general release. You'll partner closely with Engineering and Design to translate strategy into clear delivery plans, maintaining a healthy backlog and ensuring features are released with a high standard of quality. You'll build strong relationships across Engineering, Customer Success, Commercial and Marketing, acting as a trusted voice for the product and ensuring customer insight informs decision-making across the business. You'll use customer feedback, usage analytics and product metrics to guide prioritisation, measure success and continually improve the product. You'll stay informed about industry trends, adviser technology, AI developments and FCA regulation, ensuring Aveni Assist continues to lead the market. What we're looking for We're looking for someone with a proven track record as a Product Manager in a B2B SaaS environment, ideally with experience scaling an established product by improving customer satisfaction, adoption and retention. You'll have demonstrable experience leading customer discovery, translating customer insight into product decisions and working closely with Engineering and Design to deliver high-quality software. You'll have excellent product judgement, strong communication skills and the confidence to make difficult prioritisation decisions, balancing customer needs with commercial objectives. You'll be analytically rigorous, comfortable using both qualitative and quantitative data to inform decisions, and capable of building trusted relationships across technical and commercial teams. We're particularly interested in people who are proactive, self-directed and passionate about improving products through continuous iteration and customer feedback. Nice to have Experience with AI-powered products or machine learning technologies would be valuable, as would experience within financial services, wealth management or other regulated industries. Knowledge of FCA Consumer Duty, adviser technology platforms or wealth management workflows would be advantageous, but isn't essential. Experience running beta programmes, defining quality standards for AI-generated outputs or contributing to go-to-market activities would also be beneficial. Why join Aveni? You’ll work on genuinely difficult and meaningful problems at the intersection of AI, regulation and financial services. You’ll help shape a product category that is becoming increasingly important as financial institutions move from experimenting with AI to deploying it safely, responsibly and at scale. You’ll have real ownership, visibility and the opportunity to influence both product direction and market positioning at an important stage of Aveni’s growth. Benefits at Aveni What you’ll love: Remote-first working across the UK Company-wide offsites and regular in-person gatherings Work abroad policy Optional Personal Development Plan Flexible benefits platform, so you can choose the benefits that matter most to you Life insurance, income protection, critical illness cover and pension, with up to 5% matched employer contribution Private health and dental care At Aveni, we believe diversity drives innovation. We’ve built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you’re passionate about technology and its ability to drive positive change for the future of financial services, we’d love to hear from you. Even if you don’t meet 100% of the requirements, we’d still encourage you to apply if you believe you’d be a great fit.

About the Role As the Customer Lifecycle Marketing Manager for EMEA, you will execute the execution of customer expansion, adoption, and engagement programs across the EMEA region. This role focuses on translating global customer lifecycle marketing strategy into regionally relevant programs that drive upsell, cross-sell, retention, and long-term customer value. Reporting to the Director, Customer Lifecycle Marketing, you will partner closely with EMEA leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. You will balance global consistency with local nuance, ensuring EMEA customers receive meaningful, timely, and data-driven engagement at every stage. Location - remote, anywhere in UK What You’ll Be Doing EMEA Expansion & Adoption Programs • Execute EMEA-focused customer lifecycle marketing programs that support upsell, cross-sell, product adoption, and renewals, • Localize global expansion and lifecycle stage frameworks to reflect EMEA market dynamics, customer maturity, and buying behavior, • Partner with EMEA Customer Success and Sales leaders to align programs to regional renewal and expansion motions Cross-Functional Partnership, • Collaborate with Customer Success and Data teams to identify expansion opportunities, risk signals, and advocacy candidates, • Partner with Product Marketing to localize messaging, surface EMEA customer insights into global strategy, and align with broader GTM priorities, • Work with Advocacy and Community teams to elevate EMEA customer stories through case studies, events, and thought leadership Customer Insights & Measurement, • Own and report on EMEA lifecycle campaign performance KPIs for expansion pipeline, retention and product adoption outcomes, as well as engagement, • Leverage Salesforce, Pardot, Pendo, 6sense, Tableau, Power BI, and related tools to connect customer behavior to revenue impact, • Translate performance insights into clear, actionable recommendations that improve targeting, campaign effectiveness, and regional results Lifecycle & Journey Execution, • Execute EMEA customer lifecycle programs from onboarding through renewal and advocacy, tailoring touchpoints based on stage, behavior, and customer profile, • Refine regional customer journeys to reduce friction, accelerate activation, and improve long-term expansion outcomes, • Partner with Content and Product Marketing to develop and deploy assets aligned to lifecycle stage, persona and regional needs Customer Engagement & Advocacy, • Plan and execute EMEA customer-specific events, such as user groups, webinars, regional events, and connect customers with speaking opportunities, • Identify and nurture customer champions for case studies, awards, and peer-led advocacy initiatives, • Ensure globally aligned yet regionally authentic customer engagement experiences that strengthen retention and brand affinity, • Manage customer swag fulfillment and incentive programs through Reachdesk Optimization & Scale, • Design and execute A/B and multivariate testing to optimize lifecycle performance, adoption, segmentation, and revenue outcomes, • Continuously refine targeting and messaging based on behavioral, engagement, and product usage insights, surfacing regional learnings that inform global lifecycle strategy and prioritization, • Other duties as assigned About You, • 5+ years of B2B SaaS customer or lifecycle marketing experience, • Experience building targeted, behavior-driven lifecycle programs across the customer journey, • Proven track record of driving measurable expansion pipeline and renewal impact through lifecycle marketing programs, • Experience executing global lifecycle frameworks within regional markets while adapting to local customer nuances, • Experience applying experimentation frameworks to improve lifecycle performance and revenue outcomes, • Comfort working cross-functionally with Customer Success, Sales, Product Marketing, and Advocacy, • Hands-on experience with CRM, marketing automation, product analytics, and BI tools tied to revenue outcomes, • Strong analytical, communication and project management skills, with the ability to turn insight into action, • Ability to operate with urgency and clarity in a fast-scaling, ambiguous environment, • Industry experience in IT, MSP, cyber security, or endpoint management required, • Embody and lead in NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, Builders creating an environment where these values thrive About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Our flexible working hours with remote office options enable you to successfully balance your personal life and your job You are insured through AXA Private Medical Insurance (PMI) Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback) Grow personally and professionally with one of the fastest growing companies Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-RS1 #LI-Remote #BI-Remote

Description We’re looking for a Staff Software Engineer to help shape and build the shared engineering capabilities that underpin Our Future Health’s data platforms. This is an opportunity to combine hands-on software engineering with Staff level technical leadership, working on large-scale data systems and reusable tooling while helping multiple engineering teams solve complex problems effectively. Our Future Health is an ambitious collaboration between the public, charity and private sectors, designed to help people live healthier lives for longer through better prevention, earlier detection and improved treatment of diseases. We will speed up the discovery of new methods of early disease detection, and the evaluation of new diagnostic tools, to help identify and treat diseases early, when outcomes are usually better. With over 2.7M volunteers across the UK, we’re now the world’s biggest health research programme of its kind, and our volunteer group is also more diverse than other, similar health research programmes. Technology and data are central to our mission. Our systems power web sites, clinics across the UK, secure analytics and research systems, and pipelines that process highly sensitive health and genetic data, and we are continuing to grow our engineering capability to support this ambition. Our Data Product squads build and operate the technology that enables us to process and use large volumes of health and research data. As our engineering organisation evolves, we’re looking for a Staff Software Engineer who can help us build scalable, reusable engineering capabilities that can be shared across these teams. Essential Duties and Responsibilities Day to day work will vary depending on what your focus is at that time, but will include things like: • Guiding the technical decisions the team makes alongside the squad’s product manager and engineering manager (EM)., • Represent technology/architecture/engineering in cross-functional project teams throughout a project’s lifecycle (from ideation to implementation). Work within the team to identify optimal solutions for challenges, communicate them outwards to stakeholders and work with others to implement them., • Work with the Head of Data Engineering and your peer Staff/Lead Engineers to act as a guiding mind for the engineering/architecture in your business area. Identify areas for improvement and work with other leaders to implement., • Lead decision-making on critical technical strategy and implementations which affect your business area., • Identify opportunities for and then carry out specific pieces of high-impact hands-on work where it makes sense., • Work with partners and suppliers to integrate their systems with Our Future Health’s., • Support your colleagues with pairing, peer reviews, coaching, discussion, and other collaborative activities that help everyone reach high standards and result in the delivery of high-quality software products., • Participate in live operations support rotations that monitor live systems and quickly and effectively react to potential incidents and provide support to operations teams such as customer support. This could include being part of an out of hours on-call rotation., • Anticipate problems that could occur with pipelines and take action to prevent them. Identify and describe problems when they occur and be able to develop solutions that address them for the short and long term., • Keep abreast of best practice in software engineering across industry, research and Government, and identify opportunities to bring these into Our Future Health. Requirements We welcome applications from all who may not feel they match the full criteria, so if you have most of the below, we'd like to hear from you: Technical Skills • You have led the architectural design of systems., • Highly proficient in cloud engineering (preferably in Azure; AWS and GCP), • Demonstrable knowledge and experience in building solutions centred around moving and processing large amounts of data at pace and scale, using cloud-native technologies such as Kubernetes, Helm and Docker. Experience with storing, searching and filtering large scale data., • Highly proficient working with Infrastructure as Code (Terraform, Ansible), • Highly proficient in Python. Experience in orchestration tools like Dagster, Prefect and Airflow are advantageous., • Experience with Spark, Databricks, data lakes/lakehouses., • Knowledge of good data modelling and design patterns; in-depth knowledge of relational databases (e.g. PostgreSQL) and familiarity other types of data store (blob, document, graph)., • Highly proficient in modern, agile development practices like code review, TDD, CI/CD and pairing using tools like Git and GitHub., • Experience in operationally managing software components/service once live, including: observability best practises, logging best practises, error reporting, debugging and live incident management. Experience using tools such as Grafana, Prometheus, New Relic etc., • Experience of working with sensitive personal data., • Experience working with a health data (genetic data, clinical data, NHS data) is advantegeous. In particular, any knowledge and experience of FHIR and health data models (OMOP, PCORnet, i2b2, CDISC) would be advantageous. Competencies • Experience working in/with cross-functional teams consisting of engineers, product, UX and non-technical stakeholders., • Proven ability to communicate with stakeholders and audiences at different levels., • Understanding of the importance of operational, security and legal factors when designing solutions, with the ability to articulate trade-offs and make informed decisions around design and technology choices., • Experience working in small, growing organisations with a high degree of ambiguity, where flexibility is valued., • Strong understanding of software quality principles and practices., • Experience in mentoring and coaching less experienced engineers., • Comfortable in facilitating technical discussions, encouraging collaboration and providing direction. Why join us? You’ll be joining at an interesting point in the evolution of our Data Engineering organisation. We’re looking at how shared tooling and engineering capabilities should work across our Data Product squads, which means there’s an opportunity to influence how we design and build these systems rather than simply inheriting an established model. You’ll work on genuinely challenging engineering problems involving large volumes of sensitive health data, while collaborating with engineers, data specialists and architects across the organisation. The role combines hands-on engineering with Staff level influence, helping teams make good technical decisions, developing other engineers and improving how we build software across the wider area. We’re looking for someone pragmatic, collaborative and comfortable working through ambiguity. You’ll have strong technical opinions, but know when to adapt them; you’ll care about engineering quality without over-engineering solutions; and you’ll be comfortable influencing people without relying on authority. Healthcare experience isn’t essential, but an interest in our mission is. It’s an opportunity to apply your engineering experience to technology that ultimately supports health research at an unprecedented scale. Hiring process We feel hiring should be transparent and give you a real sense for what Our Future Health is like. Here's what you can expect: • Initial chat with our Talent team (30 min) to get to know each other, discuss the role, and answer any questions you have., • 1st interview with our Head of Data Engineering (30 min) - this is an opportunity to learn more about each other and align on role expectations., • Technical interview with 2-3 members from our engineering team (60 min). This will include a short task you’ll need to prepare in advance of the interview and is designed to get a sense for how you'd approach the real-world responsibilities of this role., • Final stage competency interview (60 min) with a small cross-functional panel of your potential new colleagues. This will focus on how you collaborate, work with stakeholders, and navigate ambiguity and challenges in real-world projects. Benefits • Competitive base salary from £105,000 per annum, • Generous Pension Scheme – We invest in your future with employer contributions of up to 12%, • 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you, • Enhanced Parental Leave – Supporting you during life’s biggest moments, • Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice, • Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice, • EV Scheme – Save up to 40% on a brand new electric vehicle all-inclusive package through salary sacrifice, • £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!, • Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family, • A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements You may work remotely from anywhere within the UK, with occasional travel to London. We recommend you apply as soon as possible as occasionally due to high volumes of applications, we need to close our postings early. At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk

Remote (UK-based) Reactive Markets is the 2026 OTC Trading Platform of the Year (_). Our network handles over $50 billion in daily trading volumes across FX, Equities, and Cryptocurrency, connecting 40+ of the world's leading liquidity providers. We build trading systems that operate at the edge of what's technically possible — where nanoseconds matter and a dropped message costs real money. Our engineering team is small, senior, and deeply invested in the craft of building cutting edge, reliable, high-performance systems. We're hiring the first dedicated Technical Delivery Analyst. You will own the delivery of software projects end-to-end — from requirements through to production — working alongside engineers to ensure work lands on time, risks are visible, and stakeholders always know where things stand. As our engineering organisation grows into more specialised teams, you are the person who sits across the space between them — owning the dependencies, coordination, and communication that no single team owns. This is not an administrative role. You need to understand the technology being built, speak credibly with engineers about architecture and trade-offs, and translate technical reality into clear communication for the business. You are the person who knows what is happening, why it matters, and what might go wrong — and you make sure everyone else knows too. You will work closely with the Head of Technical Delivery and daily with Engineering, TechOps, and Product, with regular interaction with client-facing teams (Sales, Client Services). The role offers a clear path to Delivery Manager as the team grows and you take on broader ownership. Delivery Ownership: Own projects from inception to production — responsible for outcomes, not just process Understand technical scope, architecture, and dependencies well enough to anticipate problems before they surface Ensure infrastructure, testing, performance, and operational readiness are considered from the start Know the current state of your projects at all times Communication: Communicate early and often — bad news delivered early is manageable; bad news delivered late is a crisis Provide honest, accurate status updates — never spin, never hide, never assume someone else will raise it Tailor to the audience — technical detail for engineers, business impact for leadership, actionable clarity for everyone Technical Engagement: Participate meaningfully in technical discussions — you don't write code, but you understand what is being built and why Engage with engineers on architecture, dependencies, and integration points to accurately assess delivery risk Bridge engineering and business by translating technical constraints into language stakeholders can act on Risk Management: Identify risks early through genuine understanding of the work, not by reading ticket statuses Escalate with context — what is the risk, what is the impact, what are the options Contribute to post-incident reviews with a delivery lens — impact, learnings, prevention Continuous Improvement: Look for friction in how work flows and propose practical improvements Experiment with AI tooling to improve delivery efficiency — reporting, analysis, coordination, and communication Maintain delivery tooling as a means to an end, not an end in itself Technical: 2+ years' experience in technical delivery, project management, or software engineering Previously worked as a software developer, or strong hands-on technical experience with software systems Comfortable reading code, reviewing pull requests for context, and understanding technical trade-offs without simplification Knows what "done" looks like in production — tested, deployed, monitored, documented Familiarity with Agile practices and tools (Jira, Confluence) — values principles over ceremony Financial services or trading technology experience is a strong advantage How you work: You own it. End-to-end responsibility. If it's your project, it's your problem — you don't wait for someone to tell you something is off You communicate clearly. Exceptional written and verbal communication. Concise, precise, and honest under pressure. Confident raising difficult topics early — with engineers, stakeholders, and leadership alike — and you absorb pushback as readily as you give it, redirecting heat toward the outcome rather than taking it personally You build trust. Engineers respect people who understand the work, tell the truth, and follow through — not a title. You are genuinely interested in the people you work with, and over time they bring you problems before those problems reach a ticket You steady the room. When a project is drifting or an incident is live, you lower the temperature rather than raise it — calm, calibrated, and focused on what needs to happen next You think in outcomes. Updating a board is not the same as delivering software. You impose structure where needed without over-engineering process You stay technically curious. You genuinely want to understand how systems work and fit together. You don't simplify away the complexity that matters You write things down. Documentation is how we scale knowledge across a distributed team. If it's not written down, it doesn't exist You exercise judgement. You know when to escalate, when to solve, and when to ask for help You embrace AI tooling. We use AI tools to amplify our delivery capability — from reporting and analysis to coordination and communication. You should be curious and willing to learn Real delivery problems — owning end-to-end project outcomes on a market-leading trading platform with genuine scale and technical depth Breadth of exposure — work across the full engineering organisation: backend, frontend, platform, infrastructure, and TechOps An excellent team — senior engineers who care about craft, collaborate openly, and hold each other to high standards Direct mentorship — access to the Head of Technical Delivery for coaching, feedback, and professional development Career progression — a clear path to Delivery Manager as the team grows and you take on broader ownership Competitive package — up to 30 days leave + bank holidays, private health insurance, pension, life insurance, dental/optical cashback, cycle to work, socials and offsites Remote-friendly — work from home with flexibility. We trust our people to deliver Sustainable pace — we work hard, but we don't burn people out. Balance is how we stay sharp We believe in transparency, honest feedback, and writing things down. We celebrate delivery, not activity. We frame AI as empowering people — removing toil, amplifying capability, enabling higher-value work. We aim to build systems that don't depend on the heroics of individuals to maintain and support — systems and processes that are resilient, documented, and sustainable. We keep our process focused and respectful of your time. Our process follows three stages. Stage 1: Initial Conversation with Talent Acquisition Format: Video call, ~30-45 minutes Stage 2: Hiring Manager Conversation with the relevant team lead or hiring manager Format: Video call, ~60 minutes Stage 3: Senior Leadership Conversation with our CTO Format: Video call, ~60 minutes What to expect in each stage will be explained by Talent Acquisition if you're invited to interview. Throughout the process, we aim to keep momentum with no unnecessary delays between stages, and feedback typically comes within a few business days. *Please note that depending on availability, Stage 2 and 3 may swap around. Please apply directly via this job posting — all applications, including those submitted via LinkedIn, are managed through our applicant tracking system, so you'll always land in the same place regardless of where you found this role. Right to Work: Candidates must have the existing right to work in the UK. We are not currently able to offer visa sponsorship for this role. Equal Opportunities: Reactive Markets is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Reasonable Adjustments: If you need any adjustments or support during the application or interview process, please let us know — we're happy to accommodate. Data Protection: By applying, you consent to Reactive Markets processing your personal data for recruitment purposes, in line with our privacy policy [link to be added]. #Hiring #TechnicalDelivery #FinTech #TradingTechnology #RemoteWork #ProjectManagement

Job title: Customer Retention Agent Salary: £26,436 with uncapped commission 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday) About the role: Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - this company takes it personally. As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner. This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints. Responsibilities. • Retain customers, contributing the company goal of a 1% churn of customer base., • Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses., • Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible., • Use Net Promoter Score results from cancellations to address detractor issues., • Be the first escalation point of contact for customer complaints and cancellations, ensuring compliance with terms and conditions and effectively resolving complaints with the Customer Experience Team., • Answering customers' billing and subscription queries., • Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth., • Ensure all customers understand the value of the company’s products and services., • Deliver against KPIs in key areas of activity and productivity., • Optimize customer experience by effectively utilizing the CRM., • Follow all relevant processes and proactively give feedback to improve them. Why EposNow… Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us! Benefits: • Casual dress, • Company events, • Company pension, • Employee discount, • On-site parking, • Referral programme Our Interview Process Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team. Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role. We aim to keep our recruitment process straightforward, engaging and respectful of your time.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. Our vision for Veeva OpenData is to become the global leader in reference data for the life sciences industry. The world's top pharma and biotech companies use our data as the foundational layer for their commercial and medical operations This means the data products you build will directly accelerate getting life-saving treatments to patients. As a Public Benefit Corporation (PBC), we balance purpose with profit, operating with a culture of extreme autonomy, speed, and ownership. We are looking for an entrepreneurial data professional to step into the Data Product Manager role in the OpenData Europe team. The role is fully remote in the UK, Germany, or Spain. Travel expected: 10%. If you have a strong technical foundation in data analytics or engineering and are tired of just pulling data to fulfill tickets, this is your chance to own the roadmap. You won't just oversee data pipelines; you will lead product strategy, identify new market opportunities, and lead cross-functional execution from end to end. • Own the Product Plan: Serve as the end-to-end owner for the designated product, actively scaling its customer footprint and driving product strategy., • Architect the Data Strategy: Make the critical, high-level product decisions governing how we source, transform, update, and analyze country datasets to maximize customer value., • Innovate & Execute: Translate market needs into a strategic roadmap for dedicated squads of data engineers, analysts, and product operations. You will actively identify opportunities to leverage AI and automation to build data pipelines that scale with quality., • Drive Customer Success: Partner directly with strategy, sales, and services teams to gather customer feedback, iterate rapidly, and ensure the product is continuously improving., • Champion Data Excellence: Set and enforce rigorous KPIs for data coverage, completeness, and accuracy, maximizing data quality., • Navigate Complex Markets: Stay ahead of healthcare regulations, compliance requirements, and market shifts, adapting the product roadmap to turn market complexity into a competitive advantage., • Speed & Quality Focus: A detail-oriented professional who executes with speed and quality., • Experience: 2+ years of experience in data analytics or product management, with a proven track record of extracting value from complex datasets., • Ruthless Prioritization: Strong product intuition with the ability to manage a backlog, balancing long-term product scope, strict data quality standards, and customer feedback., • Technical Fluency: Proficient in SQL. You don't just rely on dashboards; you can query the database directly to investigate issues, validate data quality, and prototype solutions., • Educational Foundation: Bachelor’s degree in Computer Science, Information Management, Mathematics, Statistics, Physics, or a related quantitative field., • Communication: Fluent in English (C1 or higher), enabling you to effectively manage global stakeholders and translate complex technical concepts into business strategy., • Life Sciences Expertise: Experience building data products specifically for the life sciences industry, spanning data sources, data modeling, sourcing, analysis, and delivery., • Business proficiency (B2 or higher) in an additional language (e.g., French, German, Polish, Arabic), with an emphasis on complex languages and non-latin alphabets. We value your time and believe in a transparent hiring process. Here is the process you can expect. • Follow the application process and submit your resume., • Within 3 days, you will receive a link to a personality assessment administered by a third party., • Once you complete the assessment, our team will review your full application package and follow up via email with our decision., • If moving to the interview stage, the process is as follows:, • A conversation with the hiring manager, • A practical case exercise, • A final conversation with our group's Senior Leader., • Once all interviews are complete, the manager will be in touch with a final decision. #RemoteUK #LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit _. Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, paragraph 1 of Schedule 23 and paragraph 5 of Schedule 22 of the Equality Act 2010, we can only accept applications from persons with UK residency (at least five years). Successful candidates must undergo National Security Vetting (NSV). This role requires Security Check SC level clearance as a minimum. Any offer of employment is strictly conditional upon the candidate successfully obtaining and maintaining this clearance. To meet the vetting criteria, you will be required to have been resident in the UK for a minimum of 5 years immediately prior to your application. Failure to obtain clearance or a lapse in residency history may result in the withdrawal of the employment offer, and you will not be entitled to any compensation from Saviynt as a result. In line with the Immigration, Asylum and Nationality Act 2006, all shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage. We conduct thorough Baseline Personnel Security Standard (BPSS) checks as a precursor to all higher-level clearances. • Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions, • Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA), • Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs), • Identify, debug, and troubleshoot break-fix issues through to full resolution, • Respond to and resolve issues within agreed service-level agreements (SLAs), • Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings, • Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency, • Strong domain expertise in Identity and Access Management (IAM), • Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM, • Experience invoking REST/SOAP web services using tools like Postman, • Database experience, including SQL and database operations, • Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy), • Working knowledge of operating systems such as Linux, Unix, and Windows, • Prior experience with integrations, and provisioning workflows across enterprise target system, • Experience working with global customers and a strong customer-first mindset, • Excellent written and verbal communication skills, • Keywords: Cloud, Java, Scripting, Linux, SQL, • Minimum 2 years of experience implementing or supporting IAM / IGA or related solutionsIf required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Agile Delivery Manager to join our community of digital experts in DWP Digital. Data Enablement, a key part of DWP Digital's modernisation journey. You'll lead the delivery of large-scale digital products and services, working across complex, multi-team environments and helping shape the future of DWP's data capabilities. The scale of what we do is extraordinary, and the impact of our work is felt across the country every day. If you're passionate about agile delivery and motivated by meaningful work that makes a real difference, we'd love you to join us and help build DWP's data services of the future. Developing a World-Class Practice. Our Agile Delivery practice is thriving with over 200 members. We lead a cross-government community which meets once a month to share ideas and discuss emerging trends. You're a leader. You'll support and develop your team, providing mentorship, regular feedback, and fostering a high-performing, collaborative culture rooted in agile principles. You'll tackle obstacles head-on, fine-tune workflows, and champion a culture where continuous improvement is embedded in everything the team does. Your leadership will keep delivery moving efficiently, creating the momentum needed for impactful, lasting change. What skills, knowledge and experience will you need? In your application, you should showcase clear examples and evidence of how you meet the following criteria: Experience leading in a strategic and inclusive way, driving transformation by challenging established norms and fostering a culture of innovation and growth. Ability to guide with a clear vision and strong sense of purpose, align complex programmes with broader organisational goals to enable teams to navigate ambiguity with confidence. Ability to identify, understand and engage a network of influential stakeholders across all levels, ranging from senior executives and programme sponsors to delivery teams, external partners, and cross-government collaborators. Cultivate and sustain strong, trust-based relationships to align interests, manage expectations, support shared goals, remove barriers and accelerate delivery of strategic outcomes. Experience of creating a culture of continuous learning and professional development, implementing effective incentives and support mechanisms that empower others to develop and thrive. Experience driving the commercial processes, including negotiations, governance, and escalated issues, to ensure delivery outcomes. Experience managing supplier relationships at a strategic level, ensuring contractual commitments are met and commercial risks are managed. Delivering with People You will lead the delivery of secure, high-performing data platforms, products and services that meet user needs and support DWP's strategic objectives. Working across multiple teams, you'll create the conditions for successful delivery by embedding agile ways of working, fostering collaboration, and building an environment where people feel empowered, supported and able to do their best work. You'll champion continuous improvement, encourage constructive challenge, and help teams adapt, learn and grow. You'll drive complex delivery at scale, managing dependencies, risks and priorities while removing blockers and enabling teams to focus on delivering value. Working closely with senior stakeholders, you'll build strong relationships, align delivery with strategic objectives, and help develop inclusive, high-performing teams that deliver successful outcomes for millions of users. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80, 267. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. TPBN1_UKTJ

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.