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Duties and responsibilities: · Oversee daily office operations, including filing, record-keeping, and correspondence. · Handle incoming and outgoing mail, emails, and phone calls. · Maintain and update resident records, staff files, and care home documentation. · Manage schedules, appointments, and meetings for management and staff. · Monitor office supplies and place orders as needed. · Support budget tracking and expense reporting. · Assist with payroll processing, invoicing, and petty cash management. · Maintain employee records, including attendance, leave, and performance reviews. · Organize and store documents securely (e.g., care plans, contracts, policies). · Act as a liaison between management, staff, residents, and families. · Support emergency preparedness (e.g., fire drills, staff training). · Handle inquiries from residents and families regarding billing, care plans, or services. · Help organize social events and activities for residents. · Troubleshoot basic IT issues or liaise with IT support. Skills/Qualifications/Experience: · Strong organizational & multitasking abilities. · Excellent communication (written & verbal). · Proficiency in MS Office & care home management software · A relevant 1-2 years of experience in administrative or Office Management role.

We are looking for a motivated and driven Strategic Account Manager who has managed accounts within the public sector/NHS to join our growing company and be a key driver in Sustainable Energy First reaching its goals. You’ll be partnering our clients, overseeing the strategic client relationship and taking ownership of the Client experience. An expert at building, developing and retaining long term key Client relationships, you’ll be expected to communicate & demonstrate Sustainable Energy First’s values as a Consultancy whilst having the gravitas to build trust professionally and credibly at the highest level, achieving a mutually beneficial outcome for both parties. You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients’ needs and requirements and you will propose commercially beneficial solutions that meet the clients’ business objectives and changing utility and energy demands through contract renewals, up and cross selling. This is a part service delivery and part sales role. Role and Responsibilities - Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall - Main point of contact for an assigned client list, acquiring a thorough understanding of the Client’s needs and requirements - Proposing commercially beneficial solutions that meet the client’s business objectives and changing utility and energy demands through contract renewals, up and cross selling. - Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of - Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls - Serve as the link of communication between key customers and internal teams - Resolve any issues and problems faced by Clients by ensuring the correct teams manage it through to resolution - Play an integral part in generating new sales that will turn into long-lasting relationships - Drive product development and innovation Qualifications - Strong motivation and drive to contribute to company goals - Experience of account management in the public sector ideally within the NHS - Expertise in managing strategic client relationships - Experience in the energy industry - Ability to oversee and enhance the overall client experience - Proven track record in building, developing, and retaining long-term key client relationships - Strong communication skills to clearly convey Sustainable Energy First’s values as a consultancy - Ability to demonstrate professionalism and credibility in building trust with senior clients - Capability to achieve mutually beneficial outcomes for both the company and clients - Strong interpersonal skills and a collaborative mindset - Results-oriented with a focus on driving success for both clients and the company - A full, driving licence is required and national travel is part of the role Job Benefits 💰 Competitive salary plus generous commission structure 🏖 Starting at 25 days holiday plus bank holidays 🚗Car allowance 🏠 Hybrid working 👍 Flexi working ⭐ Career development opportunities 🎂 Birthday Day off