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  • Claims Handler / Dispatch Agent
    Claims Handler / Dispatch Agent
    2 days ago
    £21150–£28000 yearly
    Full-time
    Neepsend, Sheffield

    Job title - Claim Handler / Dispatch Agent Company for this job – ANSA Claims Number of openings - 1 Country and language – United Kingdom, English Location – Sheffield, S3 8EN Job type – Full-Time Pay - £21,150.00 - £28,000.00 Benefits – Free Parking, On-site Parking, Work from Home Job Summary We are seeking a dedicated Claim Handler / Dispatch Agent to join our Operations Team at ANSA Claims. This role involves managing insurance motor claims and coordinating dispatch operations efficiently. The successful candidate will play a vital part in ensuring smooth communication between clients, service providers, and internal departments. Organisation, attention to detail, and excellent communication skills are essential to make our team continue to succeed. The role offers an opportunity to work within a dynamic environment where your organisational skills will be highly valued. Duties • Handle incoming claims by gathering relevant information and documenting details accurately., • Dispatch claims appropriately to our service providers promptly and efficiently., • Maintain organised records of all claims and dispatch activities using company software systems., • Communicate effectively with clients, service providers, and internal teams to coordinate repair schedules and resolve general enquiries., • Prioritise claims based on urgency and ensure timely follow-up on outstanding cases., • Assist with ad-hoc administrative tasks., • Provide exceptional customer service by addressing enquiries professionally and courteously., • Monitor the status of ongoing claims and dispatch operations to ensure adherence to company service level standards. Qualifications • Previous clerical experience is preferred, demonstrating strong organisational abilities., • Excellent organisational skills with the capacity to manage multiple tasks simultaneously., • Strong communication skills, both written and verbal, with a professional approach., • Proficiency in using computer software applications such as MS products or equivalent programmes., • Ability to work effectively under pressure whilst maintaining accuracy and attention to detail., • A proactive attitude with the ability to prioritise tasks efficiently., • Experience in a similar role within insurance or logistics is advantageous but not essential. This position offers an engaging environment for individuals who thrive on organisation, effective communication, and problem-solving within a busy operational setting. At ANSA Claims, we believe work should be more than just a job. It should be a place where you feel welcome, supported and excited to be part of the team! We’re passionate about creating a friendly, fun and positive working environment where everyone feels safe to be themselves, build confidence and develop new skills. Teamwork is at the heart of what we do, and we encourage everyone to support one another, share ideas and celebrate successes together. Whether you’re just starting your career or looking for your next opportunity, ANSA Claims is a place where you can grow, make great connections and enjoy being part of a team that wants to see you succeed.

    No experience
    Easy apply
  • GP Receptionist
    GP Receptionist
    3 days ago
    Part-time
    Sheffield

    Responsibilities To carry out a range of reception and administrative tasks on a day to day basis Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. * Acknowledge a patients arrival at the reception. Ensuring that the appointment system is run efficiently. Monitor the flow of patients to and from consulting rooms. Use clinical system Systmone for all patient related activities. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times. Sorting the mail, scan letters, file records. NHS mail - deal with incoming emails. Workflow - deal with incoming letters, discharge summaries, results etc. Person Specification Essential: Excellent verbal communication and interpersonal skills Excellent team working skills Excellent keyboard and computer skills Ability to work without direct supervisions and determine own workload priorities Ability to show initiative and self-motivated Good general education (literacy and numeracy) Organised with attention to detail Able to demonstrate an understanding of patient confidentiality Commitment to professional development Desirable: Experience in dealing with the public General understanding of the NHS Previous experience of working in the NHS Hours: 9 per week plus holiday and sickness cover as needed which is expected.

    Immediate start!
    No experience
    Easy apply
  • Kitchen Supervisor
    Kitchen Supervisor
    24 days ago
    £31300–£42000 yearly
    Full-time
    Sheffield

    About the Role We are looking for an experienced and reliable Kitchen Supervisor to support the smooth and efficient running of our kitchen. The successful candidate will supervise kitchen staff, coordinate daily food preparation and maintain high standards of food quality, hygiene and safety. Key Responsibilities • Supervise and support kitchen staff during daily operations., • Organise kitchen duties and monitor workflow to ensure timely food preparation., • Prepare, cook and check food to required quality and presentation standards., • Monitor food hygiene, cleanliness, health and safety procedures., • Check stock levels, receive deliveries and assist with ordering supplies., • Ensure correct food storage, temperature control and stock rotation., • Train and guide kitchen staff on food preparation and workplace procedures., • Maintain kitchen equipment, utensils and work areas in a clean and safe condition., • Complete temperature, cleaning and other required kitchen records., • Support the Head Chef with the smooth and efficient running of the kitchen. Requirements • Previous experience working in a professional kitchen, preferably in a supervisory role., • Good knowledge of food hygiene, health and safety and kitchen procedures., • Ability to supervise and organise kitchen staff effectively., • Good understanding of food preparation, storage and stock control., • Ability to work under pressure in a busy kitchen environment., • Reliable, organised and able to work effectively as part of a team.

    No experience
    Easy apply
  • Customer Service Assistant
    Customer Service Assistant
    2 months ago
    Part-time
    Sheffield City Centre, Sheffield

    We are looking for a friendly and reliable Customer Service Assistant (work from home) to help us handle telephone enquiries and provide support to people and businesses contacting our team.This is not a sales role. Our Head Office will normally receive the first call and collect the caller’s basic details. Where somebody needs further help, the call may be transferred to you or you may be asked to call them back.You may speak with businesses that have received information from us following one of our field observations or reviews. They may want clarification, provide additional information, ask how our process works, or occasionally disagree with an observation. Your role is to listen, remain professional and neutral, answer straightforward questions and make sure anything more complex is passed to the appropriate Team Leader. What you’ll do: • Answer or return customer and business calls, • Respond to general questions about True Observer and our services, • Explain basic information about our review and observation process, • Take accurate notes, contact details and reference numbers, • Record relevant information provided by callers, • Identify what the caller needs and direct the enquiry to the correct person, • Arrange follow-up where necessary, • Follow our customer service, privacy and call-handling procedures You won’t be expected to know the answer to everything. We will provide guidance for common enquiries and clear instructions on when something should simply be recorded and escalated. We’re looking for someone who is calm and confident on the phone, polite, organised and good at taking accurate notes. Some conversations may involve complaints or sensitive topics, so being able to listen carefully and remain professional is important. The position is designed to be flexible and can fit around studies, another job or other commitments. Call volume is currently relatively low and availability will be agreed in advance, but we expect the role to grow as we expands its field operations. Full training is provided free of charge before you begin handling detailed enquiries, including privacy/GDPR awareness and an introduction to how our field operations and review process work.

    Easy apply
  • Customer Service Manager
    Customer Service Manager
    1 month ago
    £31300–£32000 yearly
    Full-time
    Sheffield

    About the Role We are looking for an experienced and organised Customer Service Supervisor to oversee customer service and food-ordering operations within our restaurant. The successful candidate will supervise customer orders received through Uber Eats, Just Eat, Deliveroo and the restaurant’s online ordering system, ensuring orders are processed accurately and efficiently. Key Responsibilities • Supervise day-to-day customer service and online food-ordering operations., • Monitor and process orders received through Uber Eats, Just Eat, Deliveroo and the restaurant’s online ordering system., • Check orders carefully and coordinate with kitchen and delivery staff to ensure timely fulfilment., • Respond to customer enquiries and resolve complaints, incorrect orders and other service issues professionally., • Monitor delivery times and follow up on delayed orders with delivery platforms and relevant staff., • Supervise customer service staff and ensure consistent service standards are maintained., • Monitor online customer feedback and reviews and identify areas for improvement., • Maintain accurate records of customer orders, sales and service issues., • Liaise with delivery platforms regarding delayed, missing or incorrect orders., • Support management with menu, product and price updates across online ordering platforms., • Monitor online sales activity and identify opportunities to improve order-management efficiency., • Assist management in improving customer-service procedures and the overall online ordering process., • Train and support customer service staff in order processing and customer communication., • Ensure customers receive a professional, efficient and consistent service. Skills & Experience The ideal candidate will have: • Experience in customer service, restaurant operations or online food-ordering environments., • Experience supervising or coordinating customer service staff., • Good knowledge of online food delivery platforms and order-management systems., • Excellent communication and customer-service skills., • Strong organisational and problem-solving abilities., • Ability to work under pressure in a busy restaurant environment., • Good attention to detail when processing customer orders and maintaining records., • Ability to coordinate effectively with kitchen, delivery and management teams., • Basic computer and digital skills, including online ordering systems.

    Immediate start!
    Easy apply
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