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We're Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. 🏡🏢This is a Hybrid role; the Support Services team within Customer Operations work from our Cardiff Offices 3 days per week. What You'll Be Doing As the Training and Onboarding Manager, you will be the driving force behind the performance, knowledge, and readiness of our frontline operational teams. You will be responsible for executing critical Learning & Development (L&D), Onboarding, and Real-Time Coaching (RTC) strategies. This pivotal role requires you to own the entire training lifecycle, from designing engaging materials and facilitating new starter onboarding to overseeing the transition process into the live environment. Crucially, you will ensure that real-time support, live listens, and dedicated coaching sessions drive measurable improvements in customer interaction quality and agent performance across calls, chats, and emails. • Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency., • Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties., • Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis., • Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement., • Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards., • Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention., • Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails., • Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction., • Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams., • Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives. We're Looking For 🔎 • Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services., • Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences., • Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support., • Experience in operational scheduling, rota management, and workload planning for a dynamic support function., • A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies., • Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders., • A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount. Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission___. Interview Process 🤝 🤝First stage: 30 minute intro and values call with Talent Partner (Video call) 🤝Second stage: 60 minute CV overview and experience interview with Head of Department (In Person or Video Call) 🤝Final stage: 60 minute stakeholder interview with other Heads of Department (In person) Other Info 👍Check out our ___✔️Keep updated on new job opportunities by following us on ___. 📧Email if you have any questions. Excited to work here? Apply! If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

The Opportunity Join our Talent Pool for Programme Management Professional, for future opportunities. Stantec is a global leader in sustainable engineering, architecture and environmental consulting. We strive to innovate at the intersection of community, creativity, and client relationships, aiming to future-proof our cities and infrastructure worldwide. Together, we redefine what’s possible. Role The Programme Management and Commercial Management (PMCM) team is growing here at Stantec and we are open to speaking with Senior Principal or Principal Consultants for future opportunities in 2026 . These roles will provide strategic advisory services to clients in our energy sector. This role focuses on establishing and optimising programme management approaches for large scale capital investments. You will work closely with the clients to leverage your: • Strategic Programme and Financial Leadership: Oversee the entire lifecycle of projects and programmes, from initial planning and design through to execution and completion. Ensure financial efficiency and value by meticulously managing budgets, costs, and commercial aspects. Develop comprehensive financial models and forecasts to support decision-making and ensure projects are delivered within budget. Conduct regular financial reviews and audits to identify cost-saving opportunities and ensure compliance with financial regulations., • Advanced Performance Analysis and Process Optimisation: Utilise a keen eye for detail to accurately report on performance metrics, including key performance indicators (KPIs) and project milestones. Analyse data to identify trends, inefficiencies, and areas for improvement. Implement process improvements to enhance operational efficiency and project outcomes. Develop and maintain performance dashboards to provide real-time insights into project progress and performance., • Executive People Leadership and Transformational Change Management: Lead by example to create a culture of coaching, innovation, and safety within the team. Promote accountability and effective problem-solving, ensuring that teams are motivated and equipped to achieve continuous improvement. Develop and implement change management strategies to support organizational transformation and project success. Facilitate training and development programs to enhance team capabilities and foster a culture of continuous learning. Be a role model as a people leader to support an inclusive culture and career development., • Strategic Vision and Stakeholder Partnership: Develop and implement innovative strategies that align project goals with stakeholder expectations and organisational objectives. Proactively identify and resolve conflicts through independent research and effective communication. Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies. Facilitate stakeholder workshops and meetings to ensure alignment and collaboration throughout the project lifecycle., • Comprehensive Risk Management and Strategic Contract Negotiation: Assess potential risks and provide well-informed recommendations to mitigate them. Develop and implement risk management plans to ensure project resilience and success. Facilitate effective stakeholder engagement and negotiations to support informed decision-making. Lead contract negotiations and effectively manage contractual relationships to ensure favourable outcomes for the organisation. About You The ideal candidate should demonstrate the following experience: • Extensive programme/project management and commercial acumen: Proven ability to oversee complex projects and programmes, ensuring financial efficiency and value., • Internal strategic business development: Proven experience as a trusted advisor, showcasing an ability to win work, identify new growth opportunities and create high-performing teams in line with a strategic vision., • Leadership excellence: Demonstrates a track record of successfully leading and managing teams to achieve strategic outcomes and drive organisational success., • Sector-specific experience: Significant experience in the water, energy, or resource sectors is highly favourable., • Professional credentials: Holding a relevant professional qualification or chartered status is highly desirable., • Substantial experience: A track record of related work experience, or an equivalent combination of education and experience, to successfully perform the essential duties of the job. Why join us? • As part of Stantec’s advisory services community, this role offers the opportunity to develop across our service line and find your own unique path., • Our People Culture: We're proud of our friendly and collaborative environment., • Great benefits including a competitive salary, pension plan, holidays, private medical insurance, group income protection & life assurance, discounted gym membership and lots more., • Stantec was named ‘best place to work’ and ‘international consulting firm of the year’ at NCE Awards 2024., • Flexible working arrangements., • Great projects across our sector in both the UK&I., • Industry leading training and development as well as paid professional subscriptions., • Global Integrated Working structure with transfers options possible., • Ranked #1 most sustainable AEC firm among industry peers 2024 and are listed in Corporate Knights Top 100 sustainable companies for six years. About Stantec The Stantec community unites more than 32,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities. Our teams provide effective and relevant solutions, translating our clients’ vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today’s challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities. Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn’t exactly align, we encourage you to apply. At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact [email protected] and we will talk to you about how we can support you.

A leading infrastructure firm in the UK is seeking a motivated individual to lead Asset Management Projects. You will support strategic clients in the aviation market, utilizing your project management and stakeholder engagement skills.