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At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food, great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a General Manager to work with us at workplace site in Ware. We are looking for an experienced General Manager to work with us at a lovely B&I site that is set across two buildings, walkable distance from each other that has a coffee shop, staff dining with breakfast and lunch and vending. We are looking for a General Manager to lead a team of 22. Location: SG12 0DE Rate of pay: £45,000-£48,000 per annum Working pattern: 40 hours per week, Monday - Friday, 7am to 3.30pm core hours Key responsibilities • Manage a free issues food offer and drive a programme of vending and staff dining, • Lead an innovative and controlled product range, • Support the supply of a free issues coffee programme working with an experienced Barista team, • Develop and sustain strong working relationships with the relevant clients at the individual business, • Ensure that the client expectations of food and food service are consistently delivered and measured and are in line with the CH&CO brand, • Ensure the site achieves the financial targets agreed with the client in line with the fixed budget parameters, • Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef, • Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety, • Effectively communicate with the European Hub of the clients business, • Innovate, have fun, drive excellence What's in it for you? Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Competitive holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers, • Cycle to work scheme

Contact Centre Manager – £50k Location: Welwyn Garden City (fully office-based) Salary: £50,000 per annum + excellent benefits Contract: Full Time, Permanent The Opportunity We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels. This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences. The Role As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth. Key responsibilities include: • Leading, coaching, and developing advisors with the support of Team Leaders, • Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey, • Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities, • Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty, • Owning performance metrics across service levels, conversion, and productivity, • Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction, • Contributing to workforce planning, resourcing, and operational strategy, • Partnering with senior leadership to align customer contact with wider business objectives, • Driving continuous improvement and embedding a performance-focused culture that supports commercial growth About You You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams. You will need: • Proven experience managing a contact centre or large customer service/sales team, • Strong background in coaching, development, and upskilling teams, • Experience monitoring quality and raising standards of performance, • Commercially minded with the ability to identify improvements and revenue opportunities, • Strategic thinker with experience influencing business direction, • Data-driven approach with strong decision-making and problem-solving skills, • Fully office-based in Welwyn Garden City (not hybrid or remote) Why Join This Team? As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation. • Competitive salary of £50,000, • 25 days holiday plus bank holidays, • Career progression and professional development opportunities, • The chance to make a strategic impact at an award-winning, industry-leading organisation This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office. If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion. Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.