Director of People and Culture
hace 2 días
City of London
Director of People and Culture Luxury Lifestyle Member’s Club concept London circa £100,000 basic salary (DOE) Performance-related bonus Private healthcare & enhanced benefits Significant influence at board and executive level The opportunity to shape culture We’re proud to be partnering with a growing luxury lifestyle member’s club concept, one that sets the benchmark for experience, community and belonging. This is a business where people are at the heart of everything. Distinctive culture, exceptional service and commercial success all flow from how teams are supported, developed and inspired. Following a period of growth, increased membership demand and ambitious expansion plans, this award-winning business is now seeking an exceptional Director of People and Culture to lead and elevate its people strategy. This is not a traditional HR or People role. It’s an opportunity for a progressive, emotionally intelligent leader who understands lifestyle and luxury, thrives in high-touch environments, and believes culture is created through presence, trust and consistency - not policy alone. If you’re passionate about building high-performing, values-led teams and shaping environments where people genuinely want to belong, this role will excite you. The opportunity This prestigious member’s club concept blends luxury hospitality, curated events, wellness, dining and private spaces within a highly personalised, service-led environment. You will partner closely with the CEO and senior leadership team to build a people function that supports both current excellence and future growth -ensuring the company continues to attract, retain and develop exceptional talent at every level. You’ll be a visible presence across the business, trusted advisor to leaders, and guardian of culture, values and standards. What you’ll be accountable for You’ll have ownership of the full people agenda and the freedom to shape it with clarity and purpose. People Strategy & Culture • Design and deliver a people strategy aligned to the club’s vision, values and growth plans, • Embed a strong, inclusive and high-performance culture across all teams, • Act as a cultural ambassador, ensuring values are lived daily, not just stated Leadership & Development • Coach and develop senior leaders and department heads, • Build clear development pathways, succession plans and leadership capability, • Elevate performance management, feedback and recognition frameworks Talent & Resourcing • Attract best-in-class talent aligned to luxury service and brand standards, • Oversee recruitment strategies that balance quality, diversity and pace, • Strengthen employer brand and candidate experience Employee Experience & Engagement • Create meaningful engagement initiatives that drive retention and pride, • Oversee wellbeing, DEI and engagement programmes, • Reduce turnover through strong listening, communication and care HR Operations & Governance • Ensure robust HR policies, processes and compliance across the business, • Lead employee relations matters with empathy, fairness and confidence, • Maintain best-in-class standards in employment law, people analytics and reporting Change, Growth & Transformation • Support organisational change, expansion and new initiatives, • Build scalable people processes to support future growth, • Use data and insight to inform decision-making and continuous improvement What success looks like in this role You’ll be expected to make a measurable and cultural impact through: • Improved employee engagement and retention, • Strong leadership bench strength and succession readiness, • High-quality recruitment outcomes and reduced time-to-hire, • Positive employee feedback and culture metrics, • Trusted partnership with leaders and the executive team Who this role is for This role will suit a senior HR/People leader who brings: • Experience in luxury lifestyle hospitality environments (essential), • A proven ability to build and lead people strategy in high-touch brands, • Strong commercial awareness and pragmatic decision-making, • High emotional intelligence and credibility at senior leadership level, • A hands-on, people-first approach with strong attention to detail, • Confidence navigating complexity, discretion and high expectations Values & how you show up This company believes exceptional experiences are created by people who feel valued, supported and inspired. You will: • Lead with warmth, integrity and clarity, • Balance empathy with high standards and accountability, • Create trust through visibility, consistency and fairness, • Champion diversity, inclusion and wellbeing, • Bring calm, confidence and energy to everything you do In short, you’ll help create a place where people are proud to work - and members feel the difference. If you’re a strategic yet deeply human People leader, ready to shape the culture of a luxury lifestyle member’s club concept, we’d love to hear from you. Closing date for applications: Friday 6th February 2026 Please note, owing to significant interest in roles, to ensure a fair and consistent process, all applications will be reviewed and responded to via LinkedIn post closing date.