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About our business \n \n JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. \n \n The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. \n \n Role overview \n The Customer Relationship Manager (CRM) is responsible for owning the customer experience and relationship, especially where issues are complex, prolonged or high impact. The role provides customers with a consistent primary point of contact, ensuring clear communication, coordinated resolution and fair, timely outcomes. \n \n The CRM role exists to strengthen customer relationships, support retention and renewal activity, protect cash collection and ensure learning from customer issues is translated into preventative action across the business. CRMs work in close partnership with Sales, Credit Control, Care Advisors, Resolution Experts, Account Managers and Customer Success to deliver joined up, professional customer outcomes. \n \n Key tasks \n \n Primary Customer Relationship Ownership \n \n ● Act as the primary point of contact for customers \n ● Own customer communication throughout the resolution journey, providing clear updates and managing expectations \n ● Build trust and confidence through consistent, professional and proactive engagement \n ● Ensure customers experience continuity, transparency and accountability \n \n Coordination of Complex Resolution Activity \n \n ● Coordinate multi step customer issues across Operations, Finance, Sales and other support functions \n ● Maintain momentum on complex or aged cases, removing blockers and driving progress \n ● Work in structured partnership with assigned Care Advisors to progress tasks and gather information \n ● Escalate appropriately to Resolution Experts where formal complaints, remedies or governance decisions are required \n \n Structured Insight, Root Cause Analysis and Feedback Loops \n \n ● Lead structured root cause analysis on complex and recurring customer issues \n ● Identify patterns, trends and systemic weaknesses impacting customer experience \n ● Translate customer insight into clear, evidence-based feedback for Operations, Customer Experience and leadership teams \n ● Support agreed preventative actions and track completion to reduce repeat failure \n \n Commercial Awareness and Retention Support \n \n ● Maintain awareness of customer risk, sentiment and relationship health \n ● Work closely with Area Sales Managers (ASMs) to support renewal, re-sign and wider relationship activity \n ● Provide structured insight to Customer Success where customers progress toward termination \n ● Contribute to informed decision making around retention gestures and commercial outcomes \n \n Customer Adoption and Enablement \n \n ● Deliver MyJLA portal walkthroughs and customer education \n ● Encourage digital adoption and self service behaviours \n ● Reduce avoidable demand by improving customer understanding of visibility, status and processes \n \n Governance, Quality and Professional Standards \n \n ● Ensure customer communication is accurate, considered and aligned to business position \n ● Maintain high standards of written and verbal communication \n ● Operate within agreed governance frameworks, escalation pathways and authority levels \n ● Ensure customer records, timelines and case information are complete and reliable \n \n Criteria \n \n Knowledge, skills and experience \n \n ● Proven experience in customer relationship management, account management or complex customer support \n ● Strong written and verbal communication skills \n ● Ability to manage ambiguity and apply judgement in complex situations \n ● Strong organisational skills and attention to detail \n ● Ability to coordinate and influence across teams without direct authority \n ● Experience working in a contract-based or regulated environment \n ● Commercial awareness and understanding of customer lifecycle value \n ● Experience contributing to root cause analysis and service improvement \n ● Familiarity with CRM or case management systems \n \n Personal Attributes \n \n ● Proactive and self-motivated \n ● Calm, confident and professional under pressure \n ● Detail focused with the ability to think systemically \n ● Comfortable taking ownership and accountability \n ● Collaborative and relationship oriented \n \n Key Outcomes \n \n ● Improved customer confidence and experience on complex issues \n ● Reduced repeat and avoidable customer queries \n ● Stronger insight into systemic issues and preventative action \n ● Improved support for retention, renewal and cash collection activity \n ● Clear, consistent and professional customer communication \n \n When you join the JLA family, you'll also gain access to an extensive benefits package. \n \n We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. \n \n You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. \n \n To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. \n \n We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. \n \n We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

BI Analyst About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Data Analytics & Business Intelligence Location: WeWork HQ Waterloo (London) - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + UK iProov Benefits As our Business Intelligence Analyst, you will be the engine of the team's reporting layer, the person who makes trustworthy data accessible to the whole business. You will turn well-designed analyses into dashboards people rely on every day, own the accuracy and upkeep of our reporting, and be the responsive first point of contact for the questions stakeholders need answered quickly. You'll work closely with the Senior Data Analyst on the analytical side and the Analytics Engineer on the modelling side, taking increasing ownership of dashboard design and development over time. • Build and maintain dashboards and reporting: Develop dashboards in Looker — bringing to life the insight-driven designs shaped with the Senior Data Analyst — and own their ongoing accuracy, maintenance, and iteration., • Own recurring reporting: Run and improve the team's regular reporting cadence, making sure numbers are consistent, timely, and clearly presented., • Be the responsive front door: Handle standard ad-hoc analytical requests, giving stakeholders quick, reliable answers and routing deeper questions appropriately., • Keep the business self-serving: Own the consumer-facing data dictionary and documentation so stakeholders can find and trust the metrics they need., • Work within the semantic layer: Build on the LookML models and semantic layer owned by the Analytics Engineer, following and helping refine reporting conventions and standards., • Safeguard data quality: Spot inconsistencies in reporting and flag issues upstream so they get fixed at the source., • 3+ years of experience in a data or BI analyst role, with a track record of delivering reporting and dashboards that the business relies on., • Strong SQL for querying and shaping data, and confidence working independently across a data warehouse., • Hands-on experience building and maintaining dashboards in Looker (or a comparable BI tool such as Tableau or Power BI), with a good eye for clear data visualisation., • Strong attention to detail and a genuine care for data accuracy., • Clear communication with business stakeholders, and the ability to translate a request into the right report. You’ll stand out if you have • Google Cloud Platform (GCP), especially BigQuery., • LookML development., • Python for data manipulation and automation., • Exposure to transformation tooling (dbt / Dataform)., • Curiosity about statistics and experimentation, a natural growth path toward the Senior Data Analyst track., • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

About Foundation Health Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow. This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients. At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking. The Mission: Fixing Healthcare with Code Healthcare is full of complex, frustrating workflows that haven’t changed in decades. We believe that thoughtfully applied AI can finally simplify these systems, improving both the provider's workday and the patient's experience. Specifically, we are revolutionizing the pharmacy space. We’re building AI-powered systems that integrate directly with Electronic Health Record (EHR) platforms, helping health systems operate effectively at scale. This isn't a "chatbot on a landing page" - it’s deep, integrated infrastructure that changes how care is delivered. The Team: AI-Native by Design We’re led by a technical leadership team with deep roots in high-scale engineering, including our new VP of Engineering (ex-DeepMind/Google). Together, we’re fostering an "AI-native" culture where we don’t just build AI; we use it. We want engineers who lean on AI tools to maximize their output and automate the mundane parts of their day-to-day work. We’re creating an environment where using the latest tools isn't just allowed - it’s encouraged and championed by leadership. Location & Culture: We have an office in Manchester City Centre, and while we aren't a "mandatory X days in the office" company, we believe in the power of getting together. We’re looking for engineers who are excited to head into Manchester when needed to whiteboard, jam on ideas, and build rapport in person. That said, we are a distributed team. If you’re a high-performer that's not local, you aren't an afterthought - you’re a first-class citizen in this mission. Why you’d leave your current role: The AI Playground: You’ll get hands-on with OpenAI, Langfuse, and Vertex AI to ship real-world features. We aren't just "researching" AI; we are shipping it into production environments where it actually impacts patient care. High Agency, High Ownership: You will have the autonomy to own features from ideation to production. You’ll have a direct seat at the table to influence the product roadmap and the technical direction of the company. No Legacy Debt: You won’t be spending 40% of your week fixing 10-year-old bugs. You’ll be writing new code on a modern Node/TS/GCP stack. Pure Product Engineering: We are looking for people who thrive when the path isn't fully paved. If you love the feeling of shipping a feature and seeing it in a customer's hands 48 hours later, you’ll fit in. Significant Equity: Because you’re joining in this early window, you’ll take a meaningful stake in what we are building. What we do care about: You’re a Builder: You can show us things you’ve built from scratch and talk about your specific contributions toward those products. You’re a Problem Solver: You don't just wait for a Jira ticket to be perfect; you figure out what needs to happen to move the needle and you do it. AI-Native Mindset: You’ve either worked on AI products before or you use AI tools to help maximize your own workload. We want people who actually thrive in this kind of environment. We’ve cleared the path. The funding is there, the clients are waiting, and the technical leadership is world-class. We just need the builders. Ready to build the future of healthcare? Let's talk.

GRØ CAREERS is seeking a Senior Design Manager to lead national multidisciplinary projects in London.You will influence outcomes, balance design quality with programme and commercial pressures, and lead senior stakeholders through complex delivery environments.You will operate within a hybrid Londo

The University of Sussex is home to one of the most beautiful campus locations in Britain.Situated in rolling parkland on the edge of the lively city of Brighton & Hove, the campus combines award-winning architecture with green open spaces.Over the past two decades, Sussex has doubled in size in ter

Happy to travel to client site 2 - 4 days a month.Need to be eligible for SC Clearance.We're looking for experienced UX designers to join a specialist technology consultancy working on high-impact digital services.These are contract roles with immediate starts, working across public sector programme

Other Media is a leading digital agency dedicated to transforming the sports industry through cutting-edge digital experiences.We combine data-driven strategy, fan-centric design and seamless engineering to build award-winning web platforms, apps, and ecosystem integrations for top-tier sports clubs

Hays are delighted to be supporting our West Midlands-based Housing Association client in recruiting a Strategic Asset Investment Manager to join their team on a permanent basis.This is an outstanding opportunity for an experienced asset management professional to play a pivotal role in shaping the

Senior Protection & Control Design Engineer.Remote working with occasional visits to Scotland.Our client, a highly regarded engineering and construction firm are looking for a Senior Protection & Control Engineer to support major high-voltage infrastructure and renewable energy projects across the U

Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world.Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products

Technical Manager – Residential Development.An excellent opportunity has arisen for a.You will take ownership of the.Lead and manage the full design process across multiple residential projects.Manage and coordinate external consultants and technical approvals.Building Regulations, NHBC standards,

Amber is the leading student housing platform globally, helping students find and book long-term accommodation near their universities.Today, Amber serves students from over 160 countries and partners with leading property operators and universities across major education destinations worldwide.Back

Defence focused, eligiblity for SC clearance required, UK Citizens encouraged to apply).The role suits experienced UAS pilots with a military background, and licensed pilots looking to move into unmanned aviation.UAV Talent is looking for Remote Pilots with to support a large growing UAV fleet on cr

Up to £34,200 | Fully Remote | Permanent.Want to use your HR expertise to make a genuine difference?.Mission Search is working with a.People & Culture team - and this is a role that offers much more than traditional HR administration.If you're an HR professional who.You'll be a trusted HR adviser a

Interim Employee Experience Advisor.Essex (1-2 days a week onsite and the rest from home).Essex based organisation by coordinating and delivering engagement, communications and employee listening activity associated with:.Employee voice and feedback mechanisms.Leadership engagement activity.Employee

We are looking for experienced Data Scientists to join an enterprise AI and knowledge transformation programme.You will be responsible for designing and optimising the enterprise knowledge layer, enabling business information to be effectively discovered, understood and consumed by AI agents.The rol

Exciting opportunity for a Lead BI Engineer with a strong Data Management/Business Intelligence background and expertise in Microsoft SQL Server to manage a team of 5.This job will involve developing and supporting Power BI Solutions for the global business (Operations), building, and maintaining ET

We are currently recruiting for an experienced.The role involves supporting clients living in temporary accommodation and helping them move into suitable, settled accommodation, including.You will work closely with clients to address the issues that have contributed to homelessness and ensure approp

Managing Quantity Surveyor, East Midlands.A senior leadership role for a motivated and experienced MQS delivering essential infrastructure in a safety-first, client and customer centric environment.Are you an experienced Quantity Surveying professional with experience in delivering major infrastruct

South Yorkshire | £50,000 - £55,000 + benefits.Elevation Recruitment Group are recruiting on behalf of a growing and established business for an experienced Head of Customer Operations to lead and develop its customer-facing operations function.This is an excellent opportunity for a commercially m

Regional Facilities Manager (Commercial).Salary: £40,000 – £45,000 + 14% Car Allowance + Bonus.Hours: Monday–Friday, 9:00am–5:30pm.We are recruiting for an experienced Regional Facilities Manager to manage a portfolio of commercial properties across Kent and Essex.This is a hands-on, client-

Associate Director-Level Project Manager.International Multi-disciplinary Consultancy.Our client is an International Multi-disciplinary Consultancy that supports the delivery of complex real estate and infrastructure projects within Ireland across residential, healthcare, education, commercial, and

Workforce Compliance Lead (IR35/Employment Status).Sellick Partnership is currently partnered with a fast-growing technology business to recruit a Workforce Compliance Lead permanently.This is an exciting opportunity to join a fast-growing organisation specialising in external workforce management,

CIPD qualification or working toward CIPD certification preferred.

Crossfire Specialist Contracts Ltd is an experienced provider in the Irish and UK fire protection markets, delivering comprehensive solutions across fire safety upgrades, structural fire protection, fire stopping, and related construction services.The company offers a one-stop service including intu

Or client, is a specialist cardiovascular education and publishing organisation, working closely with leading physicians and medical device companies around the world.Through this collaboration, it delivers trusted, high-quality educational content that supports clinical excellence and innovation in

Business Transformation Leader – AI.We are partnering with a highly successful international software group to appoint a Business Transformation Leader – AI.The organisation owns and develops a global portfolio of specialist software businesses across multiple industries and geographies.As AI fu

AJ Chambers is working with a property management company in South Essex and they are currently recruiting an experienced Leasehold Enfranchisement Solicitor to join their in-house legal team on a 12 month FTC.You’ll be getting involved in a range of leasehold matters including:.Manage a caseload

Senior HR Manager – Manufacturing Company.Thame, Oxfordshire / Gerrards Cross, Buckinghamshire.This is a hands-on role with real influence.You’ll work directly with senior leadership, support operational and office-based teams, and take ownership of HR across the UK business.Partner with senior

Enterprise Consulting Architect (AI) – Manufacturing (Infosys | Strategic Technology Group).Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 50 countries to navigate their digital transformation.With over four decades of experience in man

Our client is a boutique consulting firm operating across the full deal environment, from financial through to post-deal value creation and operational excellence.They work alongside PE sponsors, corporates and management teams on the transactions that matter most, bringing a senior, hands-on delive

Are you an experienced Commercial Property Manager looking to join a highly respected independent consultancy with a strong reputation and an impressive client base?.From service charge administration and budgeting to reporting and operational management, you'll play a key role in delivering a high

We aim to merge modern leading technologies with agriculture to enable farmers to make better management decisions due to more accurate yield forecasting, while also reducing operational costs, increasing productivity and fostering good quality crops.Bitwise Agronomy works globally and as such flexi

Fed up of the big commute to London or the big agency rat race?.Fancy a smaller agency with a family feel with a great work life balance?.Please note- we are only accepting candidates who have a portfolio full of packaging design- we are looking for well-known household brands in the portfolio- food

Education Payroll & Pensions Specialist.Join us in shaping the future of payroll software for schools and trusts.We're looking for an experienced.Every Payroll, our payroll and pensions software designed specifically for the education sector.This is a fantastic opportunity for someone who has spent

Job Title: CRM Specialist (Klaviyo) - Contract Position.Type: Contract (3 days per week).Immersum is exclusively supporting an Ecommerce Agency who are passionate about helping their clients grow their online presence and drive sales through effective e-commerce strategies.They are currently seeking

HSE Recruitment are working with a exciting growing energy provider who are looking for a.Senior Health and Safety Manager.Group Head of HSE in delivering on strategy.You will ideally be based around Yorkshire or the Midlands so you can easily access all the sites.It will be a hybrid role with trave

Residential Property Solicitor / Licensed Conveyancer / CILEX.A well-established and highly regarded law firm based in.Residential Property team with the appointment of an experienced.Residential Property Solicitor, Licensed Conveyancer or CILEX.The firm has an excellent reputation for delivering.Th

Successful property careers are built on market expertise, strong client relationships and the ability to make a real impact.This opportunity offers all three.Joining a well-established independent property consultancy with a strong reputation across the East of England, you'll become a key member o

Interim commercial technology counsel (remote) - 4 Days Per Week.MLA is working on an exciting interim Legal Counsel opportunity with a fast-growing, publicly listed technology business operating at the intersection of sports data, digital markets and fintech.The organisation provides critical data

Senior Portfolio Manager | Renewable Energy & Battery Assets.Are you passionate about shaping the future of Europe's energy markets?.This role sits at the heart of commercial strategy, energy trading, and portfolio management, helping to deliver profitable long-term asset partnerships while supporti

Remote (UK) | £100,000 - £120,000 + Benefits.Master's or PhD-qualified NLP specialist.AI products at scale? This is an opportunity to join a growing AI and compliance technology business where you'll own NLP and LLM initiatives from research through to production, working on complex language chall

A client of ours is a reputable construction contractor, and they are currently looking for a.Site Hours: 07:30am- 17:30pm (Monday – Friday).SMSTS, First Aid, and Fire Marshall.Proven experience as a site manager on a similar type of project.Strong communication and leadership skills.Well-rounded

Chartered status (CEng) with CIBSE or IMechE, or working towards it.

Are you a Mechanical Design Engineer looking to work on complex engineering projects that make a real impact?.We're partnering with an established engineering business that designs and delivers bespoke process systems for customers across the water, energy and industrial sectors.With projects spanni

We’re looking for an Employee Relations Manager to join a collaborative HR team, leading a small team of ER specialists and providing expert support across a busy, multi-site retail organisation.Reporting to the Head of Employee Relations, you’ll play a key role in managing complex and escalated

Data & Analytics Project Manager.Contract Length: 4-months (Likely to extend).Location: Remote (Occasional Onsite in Hertfordshire - flexible).Day Rate: up to £600 Inside IR35.We're looking for an experienced Data & Analytics Project Manager to lead the delivery of a significant data and analytics

We're partnering with an ambitious, fast-growing independent programmatic agency that's continuing to make waves in the digital advertising space.With an impressive client portfolio, a collaborative culture and genuine opportunities for progression, this is an exciting opportunity for an experienced