IUCS Head of Clinical Delivery
8 days ago
Nottingham
Head of Clinical Delivery in the IUCS service of NEMS Community Benefit Services, covering the Urgent Care Coordination Hub, 111 Clinical Assessment Service, care navigation, out-of-hours GP appointments and home visiting. The postholder manages the clinical workforce and is accountable for care quality and standards, in a three-lead team with a Medical Lead and an Operational Service Manager. Around 60% of time is clinical, mainly telephone assessment as an autonomous ACP, with the rest on management. Applicants need a Masters in Advanced Clinical Practice and professional regulator registration. • Lead clinical delivery across the Urgent Care Coordination Hub, 111 Clinical Assessment Service, care navigation, out-of-hours GP appointments and home visiting, taking responsibility for the standard and safety of care, • Practise autonomously as an ACP, mainly on 111 clinical assessment and telephone consultations, with occasional face-to-face appointments or home visits, • Line-manage the IUCS clinical workforce, including ACPs, UCPs, telephone practitioners and trainee ACPs, • Lead clinical safety and quality across IUCS, including telephone assessment, safeguarding, CQC readiness and drafting of SOPs and policies, • Work with the Clinical Governance Lead on incidents, complaints and patient feedback, and make sure local actions are completed, • Monitor staffing levels and skill mix day to day, and set out the clinical staffing required with the Operational Service Manager and Rota Team, • Hold appraisals, address performance and conduct concerns, and hold regular one-to-ones on wellbeing and workload, • Agree each clinician's scope of practice and supervision, and arrange support for skills gaps, • Support recruitment and onboarding with the Education Team, and mentor clinical staff and trainee ACPs, • Keep an overview of clinical finances and budget, identify pressures early and contribute to service planning and business cases, • Represent IUCS in clinical discussions with NHS 111 partners, EMAS, the ICB and primary and secondary care providers, • Attend senior and service meetings, lead clinical team meetings, and deputise for the Associate Director of Nursing and Quality when requested, • Masters-level qualification in Advanced Clinical Practice, • Training or substantial experience in clinical leadership, staff supervision and performance management, • Current registration with the NMC, HCPC, GPhC or another appropriate UK professional regulator, • Substantial ACP experience in urgent, primary, community or emergency care, • Telephone consultation and remote clinical assessment experience, • Managing clinical staff, including appraisal and performance concerns, • Improving clinical quality or service performance, and contributing to incident learning, audit or complaints review, • Professional standards, scope of practice and clinical supervision, • Safe telephone assessment, clinical risk, safety-netting and escalation, • Clinical governance, patient safety and safeguarding; CQC fundamental standards and NHS urgent primary care requirements, • Patient flow and referral across urgent primary care, ambulance, community and hospital services, • Fair staff management, confidentiality and equality; addressing performance concerns fairly and promptly, • Sound clinical judgement under pressure, including knowing when to seek advice; clear telephone communication and risk assessment without visual cues, • Current autonomous ACP practice and continuing professional development, • Using service data to identify problems and check changes; writing clear procedures, reports and staff communications, • Balancing clinical and management work, working across professional boundaries and leading service change, • NHS 111 and integrated urgent care pathways, or experience in NHS 111 or comparable urgent care clinical assessment, • Nottinghamshire urgent care pathways and local partners, • Patient Safety Incident Response Framework (PSIRF), • Experience supporting out-of-hours GP appointments or home-visiting services, • Senior clinical service management, service mobilisation or workforce redesign, • Budget or contractual performance management, and working with commissioners and external providers, • Leadership or management qualification, or education, supervision or mentorship qualification, • Business case preparation, Adastra or comparable clinical and reporting systems, and chairing clinical or performance meetings, • Established programme of learning and development #J-18808-Ljbffr