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ABOUT US: We are a dynamic and growing Managing General Agent (MGA) operating in the UK insurance market, specialising in travel, gadget, and pet insurance. With a strong emphasis on innovation, customer experience, and agile product delivery, we work closely with our partners to provide tailored insurance solutions. ROLE OVERVIEW: The Complaints Officer is responsible for overseeing and managing the resolution of customer complaints within the business. This role involves investigating and addressing complaints, ensuring they are handled in accordance with regulatory requirements and company policies. The Complaints Officer aims to resolve issues effectively while maintaining high standards of customer service and identifying opportunities for service improvements. The role requires strong analytical skills, a deep understanding of industry regulations, and the ability to handle complex and sensitive matters with professionalism and empathy. Reporting to: Complaints Manager Location: Horsham Position Type: 6-month contract inside of IR35 Hours: Monday to Friday 09:00 – 17:00 KEY DUTIES & RESPONSIBILITIES: • Responsible for proper handling of customer/company complaints; completing a thorough investigation, providing an outcome and issuing Final Response Letters, • Responsible for the issuing of appropriate correspondence to customers and other stakeholders (FOS, solicitors, etc), • Preparation of Files for the FOS, • Ensure all customers and complaints are treated with courtesy and in line with Consumer Duty good conduct., • Responsible for considering the adherence to IDD and GDPR is implemented in all complaint cases; including helping to identify areas for development / improvement., • Responsible for ensuring Regulations in respect of DISP and FOS requirements for complaint assessment and reporting are adhered to., • Support the Company by ensuring all Regulatory (PRA, FCA, EIOPA etc), ERGO and local Complaints standards are met., • Champion FCA, Conduct and Consumer Duty initiatives within the Company EXPERIENCE REQUIRED • Experience in managing and resolving customer complaints, within the insurance industry., • Understanding of industry regulations and compliance requirements related to complaints and customer service standards, • Understanding of industry best practice, • Experience in conducting thorough investigations into complaints, analysing evidence, and making informed decisions., • Experience in handling complex and escalated complaints, demonstrating strong conflict resolution skills., • Experience of bespoke letter writing for complaint responses is essential SKILLS REQUIRED • Knowledge of FCA Handbook requirements and Complaints best practice, • Demonstrates ability to practically apply knowledge in the following key areas:, • Consumer Duty, • Vulnerable Customers, • Training and Competence, • Data Protection, • Proficiency in complaint management systems and Microsoft applications

Horsham District Council is looking for an Information Security Officer to join our Customer and Digital Services team, to develop and support the Information Assets Registers, Security Policies, security training and to promote and provide advice and guidance on the security of applications, system

Our L&D Department are recruiting x2 Training Officers to join the Investigative Training Team. As an Investigative Training Officer, you will report directly into the Investigative Detective Sergeant. Within the wider context of Investigative training to learn, prepare for and maintain a 'portfolio

Blue Arrow are recruiting for postal/van drivers for our client based in Dalry.Location: Dalry Delivery Office.Shift: working 5/7 rota (site provide rota).PAYE (holiday pay accrued on top of hourly rate).You can also be out on foot delivering mail door to door.If you are interested please call the o

The successful applicant will assist in the training of investigators using the DFU’s eDiscovery review platform. Deliver training to both internal and external investigators on utilising the DFU’s e-Discovery Platform, FTK Central, in compliance with NHSCFA procedures. Deliver further training

Training and development opportunities.

We’re looking for a proactive and safety-focused Training, Compliance & Safety Officer to join our Agriculture team at the Ower Hatchery. About the Role: Training, Compliance & Safety Officer – Hatchery, Ower (Hampshire). You'll play a key role in ensuring site compliance with health & safety an

In return we'll provide all the training you need to thrive.

Training in MAPA, PMVA, or Positive Behaviour Support (PBS) (desirable).

Social Care Assistant, St brendan's Care Home, Isle of Barra (0924).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

As part of a wider network, this established, and highly successful IFA firm operates as an Appointed Representative and their continued growth now means they’re looking to recruit a Compliance Officer to support the business in maintaining robust compliance and governance standards.

Our training will cover both state-of-the-art-tech and people skills as well – it’s all about equipping you to leave a smile on customers’ faces. Join our Delivery & Install team and we’ll be with you every step of the way, helping you build the career you want with on-the-job training and t

Hays are partnering with a leading and recognised group to recruit a Pensions Team Leader, a permanent role based in Surrey, offering remote/office hybrid working.A unique permanent position working within a close-knit team, reporting directly to the Head Of Pensions.This is a varied role with a mix

What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your

Hays are partnering with a leading and recognised group to recruit a Pensions Team Leader, a permanent role based in Surrey, offering remote/office hybrid working.A unique permanent position working within a close-knit team, reporting directly to the Head Of Pensions.This is a varied role with a mix

We're looking for a Cleaner to join our Workplace Services team based in Norwich.Location: Taverham High School.Beech Avenue, Norwich, Norfolk, NR8 6HP Hours: 15 Hours per week – Monday to Friday (3:15 p.What will you be responsible for? As a Cleaner, you'll be working within the Facilities Manage

Comprehensive ongoing training and development. Initial training will take place at the company's Head Office in Chelmsford.

There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.

Family Solicitor / Director / Team Leader - Leading National Practice in Central London - £80k - £100k.Our client is a well-established, fast-expanding and exciting practice which is looking for a Family Solicitor to join its highly-rated Family department in Central London.The successful Family S

You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free t

A Team Leader to manage and motivate a leading residential conveyancing department is sought to join this leading Regional Law Practice.On offer is the ith a to join this firm on their journey of strategic growth and exciting plans for the future.A competitive starting salary along with a bonus and

In return we'll provide all the training you need to thrive.

As part of a wider network, this established, and highly successful IFA firm operates as an Appointed Representative and their continued growth now means they’re looking to recruit a Compliance Officer to support the business in maintaining robust compliance and governance standards.

You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us.

Proactively manage and identify training and development requirements across team.

We currently have openings for experienced Residential Childcare Support Workers, and would also love to hear from those who are passionate about making a positive and lasting difference to young people, and who are willing to undertake the relevant training and qualifications needed. Be able to mai

Technical Team Leader (Residential Conveyancing), 5+ Years PQE, Remote Working, £Competitive (DOE) - This is a fantastic opportunity for a confident legal professional who thrives on solving complex issues and supporting a high-performing team.Applications are sought from Solicitors or Legal Execut

In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A ran

Identify training needs and arrange/provide coaching and technical support to team members. Lead and manage staff in line with company policies and procedures, including training (regulatory and company) & development, 1 to 1’s, performance appraisals and disciplinary & grievance issues.

Job Description URGENTLY reliable Multi-Drop Delivery Drivers are required (LONG TERM) with previous experience in driving a 3.LWB over 1 year, with NO previous fault accidents.Stable Routes Provided - Min 5 days a week (Extra Routes Available) - One Postcode (Delivery Area - Tunbridge Wells TN) -

Oversee the management of Salary Misbookings and Allowances across operations, liaising with J8 desk officers and relevant FLCs to ensure they are accounted for correctly. This would be subject to successful completion of training and a medical.

Job Description Mainly weekend cover - occasional weekdays - will require flexibility ABOUT THE ROLE As a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll ne

As part of a wider network, this established, and highly successful IFA firm operates as an Appointed Representative and their continued growth now means they’re looking to recruit a Compliance Officer to support the business in maintaining robust compliance and governance standards.

Job Description ABOUT THE ROLE As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and

We promote a diverse culture, and our security officers are role models in exceptional customer service and professionalism.

We currently have openings for experienced Residential Childcare Support Workers, and would also love to hear from those who are passionate about making a positive and lasting difference to young people, and who are willing to undertake the relevant training and qualifications needed. Be able to mai

Senior Administrative Officer - UPW Merseyside (Ref: 8783). To undertake additional training to ensure continuous self-development. Fully and satisfactorily complete all required competency training.

What you’ll do - Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations - Develop your team's capabilities through coaching and training, fostering an

We are recruiting passionate Security Officers to join our team at client football matches.

In return we'll provide all the training you need to thrive.

Your future is hereA place to inspireBeing part of the Estates and Facilities Team at Nottingham College means playing a vital part in helping thousands of people reach their potential.Together, we’re making a positive difference to our learners, to our communities and to each other.We’re buildi

Job Description ABOUT THE ROLE As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances train

CAF Rolling Stock, a global leader in the manufacture of railway vehicles and equipment, is seeking an experienced.This role offers a unique opportunity to work closely with a supportive.With a strong order book and exciting upcoming projects, now is the perfect time to join and contribute to proces

As a Security Officer at 200 Aldersgate, your primary responsibility is to safeguard people, premises, and property while upholding the reputation of the client and tenants. Support new team members through training and knowledge sharing. Don’t miss out on this fantastic opportunity to join our te

Social network you want to login/join with:.Do you have a passion for and understanding of working with substance misuse services or with other socially excluded or vulnerable groups? Do you have a proven ability to meet deadlines, record information accurately and in a timely way, and work calmly u

Security & Information Officer (Defence). Security & Information Officer (Defence). Providing education, training and briefings to NCC personnel, contractors and visitors.

Regularly deploy on surveillance operations, promoting continuous professional development through undertaking regular reviews of skills to ensure team members are complying with relevant training and agreed practices. On occasions lead the activities of the Surveillance Team, as an OIC (Officer in

No Previous Experience Required – Full Training Provided. We're looking for dedicated Overnight Security Guard / Night Shift Security Officer to join a well-established company based in Eversley, Hampshire. We have a fantastic new job opportunity for an Overnight Security Guard / Night Shift Secur

Lead weekly health and safety training and ensure compliance with workplace safety standards. Support the Plant Supervisor in delivering regular quality assurance training to staff.

The Port Facility Security Officer (PFSO) is responsible for the delivery of all aspects of Tier Renewables International Ship and Port Facility Security Code (ISPS) implementation. Carry out the role of Port Facility Security Officer, ensuring all aspects of the legislations contained within the IS

Building a high-performing team through coaching and ongoing training. Supportive training and equipment to perform your role effectively.

Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth.

Social network you want to login/join with:.Software Team Leader, south east england.An amazing opportunity has arisen for an experienced Software Team Leader to join a global leader in design and manufacturing in Cambridgeshire.As the company is undergoing rapid expansion, they require expertise to

No, experience, no problem! We give full training and support to help you get on your way.

Planning logistics, organising equipment, maintaining calibration and training records, checking results and liasing with both team members, internal and external clients. Maintaining UKAS accreditation, calibrations & training. Supervising the training of geotechnical site technicians carrying out

Experience isn't necessary—if you have the right attitude, we provide training to ensure you can deliver safely and maintain high standards of food hygiene and store cleanliness. Training will be provided; previous experience is a plus but not required.

Social network you want to login/join with:.Technical Team Leader Residential Conveyancing, Newcastle-upon-Tyne, Tyne and Wear.Newcastle-upon-Tyne, Tyne and Wear, United Kingdom.Technical Team Leader (Residential Conveyancing), 5+ Years PQE, Remote Working, £Competitive (DOE).This is a fantastic op

Overtime paid at enhanced rate.DPD Crawley, Unit 100, Focal Point, Fleming Way, Crawley, West Sussex, RH10 9DF.DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide.DPD UK

We will provide you with full training.

Social network you want to login/join with:.Service and Delivery Driver, South West England.South West England, United Kingdom.Tardis Environmental UK Ltd is a well-established portable toilet and tanker hire business operating a large fleet of HGV and LGV vehicles across various locations throughou

Personal development programmes through courses and training.

Are you ready to deliver a difference? Royal Mail is seeking enthusiastic and dedicated individuals for Long term assignment postal and delivery driver positions.If you have a passion for community service and love being on the move, this is the perfect opportunity for you!.Shift: Working 30 Hours,

Mentoring, training & developing the team to perform their roles effectively.

You will be responsible for delivering office products to different locations.It could be between 25 - 50 drops.It s Monday to Friday with immediate start.Up to 25-50 deliveries per day, (depending on distance).Monday to Friday : 06:30 am to 04:00 pm (roughly).Assist with basic maintenance tasks and

Lead a small team of Food Safety Officers and Technical Officers, overseeing inspection programmes and workload allocation. Provide technical leadership on food law, giving advice and guidance to officers and management. Contribute to training, internal procedures, and ongoing service improvements.

Culligan offers a full line of water treatment products for every problem.We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.Culligan Water is currently seeking a Route Driver to join our team.The R

However, if you are a dedicated Care Assistant or Carer with a solid track record, and the ambition to progress - Lifeways can offer you excellent training and ongoing development for you to enjoy a rewarding career with us.

Gophr is looking for self-employed couriers in the Worthing Area.Access to the Gophr platform for delivery work opportunities for self-employed courier drivers.B2B and B2C deliveries from offices and consumers in Worthing and beyond.Let us know if you operate a fleet too and we can help you to bring

The individual will assist the Team Manager by providing effective supervision, training, and development for CPU staff. While a certificate in Intermediate food hygiene is preferred, it is not mandatory as training can be provided.

Our Customer Delivery Driver rate of pay starts from £13.Additional payments may also apply depending on location.It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this

To plan and organise in advance staff rotas to include annual leave, training, and an appropriate skills mix, ensuring that the staff rota compliments service user needs and individual programmes and meets contractual obligations to commissioners. To contribute to, monitoring and facilitation of tra

Full, paid training and dedicated support for your personal development and career progression.

Provide exceptional coaching, training, and development to agents of all experience levels, giving our team a competitive edge in the industry. Conduct interviews and be actively involved in onboarding new agents, providing a smooth transition from training to the sales floor, and helping to reduce

Training provided on company processes, safety, and customer service.

Front of House, Supervisor, Food & Beverage Supervisor.What we offer our Front of House Team Leaders:.Annual profit share, ensuring you share in the success of the company.Discounted stays in our hotels and inns.Wellbeing support with our Employee Assistant Programme.Great opportunities to grow in y

You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest!.

Hartfield House provides 24-hour residential, nursing and dementia care for up to 62 elderly residents in a beautifully decorated, modern care home.The home offers spacious private bedrooms with ensuite wet-rooms, communal living areas, café, hair salon, leisure and wellness room and private dining

At Tesco, we see the value in you –and right now we are hiring Customer Delivery Drivers to join our team.Our core purpose is to serve IrishÂshoppers a little better every day and being a.Being a Customer Delivery Driver is hands on, physical and full of variety.No two shifts are ever the sa

Implement, manage and record required staff training across the dept. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age,

We truly value our colleagues and provide market-leading benefits and training to reflect that:. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed.

Warehouse Team Leader - Sherburn-in-Elmet - £25,389.Previous supervisor/manager experience is ESSENTIAL.This is a full-time permanent position based at our customer's distribution centre in Sherburn-in-Elmet.Rate of pay: £25,389 per annum.Shift patterns: 5 days out of 7, 8-hour shifts between 10am

Our Customer Delivery Driver rate of pay starts from £13.Additional payments may also apply depending on location.Itâ€s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if youâ€d like to work fewer hours (to a minimum of 12) we have opportunities

Training and support: We’ve got a warm welcome and training that will make your life easier from the start, along with opportunities that’ll give you a career path in our business.

No, experience, no problem! We give full training and support to help you get on your way.

Engineering Team Leader, ASDA, Lutterworth.Working rotating 12-hour days and nights.Salary is dependent on experience, plus excellent company benefits including private health care and a company contributory pension scheme.Manage and lead a team of multidiscipline engineers, delivering all aspects o

We provide fully paid CPC training each year to support your ongoing development as part of our commitment to investing in our people!. Paid Driver CPC Training opportunities.

Social network you want to login/join with:.Special Requirements Team Leader, united kingdom.The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year.The Special Requirements team supp

Social network you want to login/join with:.Parcelforce Collection & Delivery Driver.You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).Starting salary of £24,210 (£12.Plus, an additional supplement of £842 pe

Sense provides Market Leading Commercial cleaning services across the UK.All staff have full use of our award-winning staff app that allows you to control your employment with ecoSense.You can learn on the go, fill in timesheets, view all of our company documents, use our innovative route finder to

Social network you want to login/join with:.Our Home Delivery Drivers are ambassadors for our business.In this role you’ll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland.If you love the o

Part Time 8 Hours Per Week – Including Weekends.British Garden Centres are currently looking for a Team member to work in our fast paced and very customer focused Centre.The successful candidates will be highly motivated, approachable and have excellent people skills with a positive “can do” a

Join AO as an Installer/Delivery Driver and enjoy comprehensive training, a fully fuelled high-spec van, weekly pay, and ongoing support from our internal Installations team.

Domestic Assistant (Cleaner - University Accommodation).Domestic Assistant (Cleaner - University Accommodation).Cardiff University / Prifysgol Caerdydd.Continue with Google Continue with Google.Domestic Assistant (Cleaner - University Accommodation).Be among the first 25 applicants.Domestic Assistan

Full paid training - no experience needed.

To support housekeeping department by working in Laundry room and ensure sufficient linen are available for daily operations.To maintain required productivity and required standards in housekeeping department.The role of a Laundry Attendant is a practical and manual job which includes bending, carry

Is driving right up your street? Fancy delivering ‘miles’ of smiles to our customers' doors?.Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?.Our home delivery drivers love their fast paced, varied role where no two days are the same.Th

Are you looking for a role that will keep you busy throughout the summer period and could lead you into new opportunities? If so, this may be the role for you.You can put your driving and cleaning experience to good use travelling throughout the county of Conwy.In the Public Convenience Cleaner role

Our training will cover both state-of-the-art-tech and people skills as well – it’s all about equipping you to leave a smile on customers’ faces. Join our Delivery & Install team and we’ll be with you every step of the way, helping you build the career you want with on-the-job training and t

Career progression opportunities with additional training support to meet your personal development requirements.

Get AI-powered advice on this job and more exclusive features.Our Home Delivery Drivers are ambassadors for our business.In this role you’ll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland

We offer comprehensive training, including leadership programs to support your development and career progression within Shaw.