Tenancy Sustainment Officer
19 hours ago
Stoke-on-Trent
Could you be our missing piece? Adullam has opportunities available to join our national award-winning support team in Stoke. About the role - Tenancy Sustainment Officer • The main purpose of this role is to provide housing management related support people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping., • You will be responsible for assessing people for the scheme against criteria., • Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work., • The role works on a rota to contribute to the staffing of a 24-hours-a-day service., • The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 10pm weekdays with some weekend work to deliver activities and some elements of the service outside of normal working hours. We are looking for a Tenancy sustainment Officer with: • An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages., • Experience of overcoming barriers to housing faced by those who may be excluded from the housing register., • An organised person who can multitask., • A tasks completer / finisher with an evidenced ability to follow policy and processes., • Practical skills to support service users in activities of daily living required for independence., • Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet., • Skills and experience in managing rent accounts and following arears processes., • Experience of health and safety and a track record of maintaining standards of premises, • Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns. Our offer to you We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth. This role is salaried at £26,713.05 dependent on experience and skill set evidenced at interview. In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace. • 25 days annual leave increasing to 30 days with service, plus Bank Holidays, • Two extra days leave for no unplanned absences each calendar year., • Westfield Health Plan, • Westfield Rewards/ Discounts, • Pension Plan, • Death in Service benefit, • Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households., • Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships. JBRP1_UKTJ
