Internal Communications Lead
2 days ago
London
Internal Communications Lead (Hybrid – Heathrow Area) Location: Heathrow area, London Working model: Hybrid (3 days on-site / 2 days remote) Contract: Full-time, Permanent Salary: Competitive, with bonus and comprehensive benefits Eligibility: Right to work in the UK and ability to pass a criminal record check Overview Our client is seeking an experienced Internal Communications Lead to take ownership of internal communication channels within a large, fast-paced, and operationally complex organisation. This role plays a critical part in connecting colleagues to the organisation’s purpose, values, and strategy through engaging, inclusive, and impactful communication. Reporting to the Head of Communications, you will lead internal channels and content strategy, shaping how information is shared across diverse global and frontline audiences. This is a high-profile opportunity for a strategic communicator who thrives in dynamic environments and enjoys combining creativity with structure, insight, and delivery excellence. Responsibilities Channel Ownership and Strategy • Own and manage internal communication activity across multiple channels, including email, intranet, digital signage, print, mobile applications, collaboration platforms (e.g. SharePoint, Teams), and face-to-face engagement., • Ensure messaging is clear, inclusive, consistent, and tailored to varied colleague audiences across locations and functions., • Own the internal intranet platform, including backend content management., • Curate and create compelling content that brings culture and values to life, spotlighting people, achievements, and key initiatives., • Deliver a broad range of materials, including internal campaigns, newsletters, articles, leadership briefings, Q&A packs, and key messaging frameworks., • Introduce innovative formats and creative approaches to elevate visual identity and engagement across channels., • Act as a trusted advisor to senior leaders and cross-functional teams, shaping internal communication plans for major programmes, projects, and operational rollouts., • Lead the planning and delivery of central colleague events, including leadership forums, business briefings, and internal recognition programmes., • Manage relationships with external agencies to ensure high-quality, on-brand internal communications., • Monitor and measure communication effectiveness using analytics, feedback, and engagement data. Essential • Proven experience in internal communications, channel management, and colleague engagement within large, complex, or fast-paced organisations., • Strong understanding of engaging global and frontline workforces through multiple communication channels., • Experience delivering communications that support diverse projects while maintaining consistent messaging aligned to business objectives., • Excellent writing, editing, and storytelling skills, with the ability to simplify complex or technical information., • Strong stakeholder management skills, with confidence advising and constructively challenging senior leaders., • Highly organised, proactive, and detail-oriented, with the ability to manage multiple priorities simultaneously., • High levels of discretion, integrity, and sound judgement when handling sensitive information., • Experience leading internal events or large-scale engagement initiatives., • Experience operating within logistics, transport, aviation, or similarly operational environments., • Competitive salary and performance-related bonus., • Hybrid working model., • Comprehensive wellbeing support, including on-site facilities and digital wellbeing resources., • Learning and development access, including professional and language learning platforms., • Flexible benefits and employee discount schemes. To apply, please submit your CV via the standard application process. Shortlisted candidates will be contacted to discuss the opportunity in more detail. Our client is committed to creating an inclusive and accessible recruitment process. Applications are welcomed from candidates of all backgrounds, and reasonable adjustments will be provided throughout the process.