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What we are looking for : - Team player, enthusiastic and energetic. - Due to the nature of our work, you must be able to work unsociable hours including early mornings and during the night. - Sundays are our busiest days and these are essential working days. - Minimum 4 days availability from Sunday to Thursday. (Sundays are must) - Being able to stand for prolonged periods of time and count stock safely at different heights. ** What we offer :** - Opportunity to earn up to £14.50 per hour comprising of Starting rate £11.50 - £12.50 per hour & ​ Up to £2.00 per hour additional performance based bonus plus travel allowance in travel stores - Drivers get paid for all Travel time (From and to meet sites) and paid mileage if drives personal car - Up to 28 days paid holiday per year - Flexible Working Hours based on the availability you provide to us - Company Transport provided for non-drivers for travel stores - Guaranteed hour contracts for 16–32 hours dependent upon availability - Work Schedules received three weeks in advance via our dedicated app - Fantastic progression opportunities - Contributory pension RGIS is an Equal Opportunities Employer

About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

What you will receive as a Retail Stock Taker: • Starting rate £13.10 per hour • Flexible Working Hours based on the availability you provide to us • Performance bonuses • Minimum weekly contracts for 16–32 hours dependent upon availability • Work Schedules received three weeks in advance via our dedicated app • Company Transport provided for non-drivers • Fantastic progression opportunities • Holiday pay • Contributory pension RGIS Inventory Specialists is one of the World’s leading stocktaking companies. We are looking for energetic Retail Stock Takers to join our team! We conduct stock takes all over the UK. We have a range of retail brands that we count for, these include Sainsbury’s, Tesco, Morrison’s, Home Bargains and many more. What we need from you as a Retail Stock Taker: · Team player, enthusiastic and energetic. · Due to the nature of our work, you must be able to work unsociable hours including early mornings and during the night. Sundays are our busiest days and these are essential working days. · Ability to work within a team and to use your own initiative. Location: Alperton. If you think you are suitable for this role then please apply. RGIS is an Equal Opportunities Employer