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Customer Support Administrator THE COMPANY Maeving is Britain’s first electric motorcycle manufacturer, drawing on the rich heritage of British motorcycle design to re-define the future of urban travel. Its first model, the Maeving RM1, was launched in 2022 and quickly became the best-selling electric motorcycle in the UK, and the best-reviewed electric motorcycle on the market. The second, the RM1S, was given the industry award for ‘Best Electric Motorcycle’ ahead of the likes of BMW and Kawasaki who launched competitor products in the same year. And now the recent launch of the RM2 broadening the offering from Maeving. Maeving’s bikes are built in Coventry, the birthplace of the British motorcycle industry, and designed by a team responsible for some of the most revered motorcycles on the road today; led by Triumph’s former Head of Product, Graeme Gilbert. Lightweight, simple, manoeuvrable, and powered by removable batteries that can be charged at a standard socket (bypassing the need for charging infrastructure), Maeving’s motorcycles more enjoyable, cleaner, and more affordable than any other mode of transport. With them, and through a pioneering DTC model, Maeving is re-shaping the commuting landscape in the UK, and increasingly Europe and the U.S. We are ambitious, fast-paced, and hard-working. We bring bikes to market in half the time it takes incumbent OEMs, and our intention is nothing less than to use our head start to become the leading global two-wheeled EV manufacturer. Everyone who embarks on this journey with us needs to embody this mindset. ROLE OVERVIEW The Customer Support Administrator plays a vital role in ensuring smooth operations within Maeving’s customer journey, from the point of purchase through delivery and aftersales support. This role will involve coordinating schedules, managing customer communications, maintaining accurate records, and supporting the wider Delivery & Aftersales team to deliver the highest levels of customer satisfaction. RESPONSIBILITIES • Be the voice of the brand to customers for Maeving via all communication channels ensuring outstanding and professional service provided., • Respond to customer accommodations and requests ensuring timely action and accurate communication to all stake holders within the business while managing customer expectations., • Coordinate with internal and external members of the team to monitor live and planned deliveries, resolve issues in real time and escalate where required., • Daily ownership and management of the processing of sales orders, service orders and all order records from all channels to ensure the quality delivery of Maeving’s products and services in a timely and efficient manner., • Maintain accurate and timely documentation of deliveries, service bookings, and customer interactions ensuring there is a record and action carried out to ensure every customer is treated as a VIP., • Maintenance of the ERP records including daily postings and ensuring accurate documentation., • Process and track product returns, replacements, and refunds in line with company policy., • Ensuring daily processing of the Plug in Vehicle Grant submissions with accurate vehicle details., • Daily registration of all new customer tracker device activations and support customers where needed utilising support from Tracking Providers., • Maintain relationships with logistics partners, service contractors, and third-party providers to ensure SLA adherence., • Regularly review order-to-delivery and aftersales workflows, recommending system or process changes to improve efficiency., • Identify recurring customer issues and escalate to the parties in the business to drive resolution., • Contribute to customer FAQs, service manuals, and troubleshooting guides to enhance self-service and reduce inbound queries., • Any other tasks as required by the business. PROFILE Essential: • Previous experience in a Customer Service or customer facing administrative role (experience in automotive, manufacturing, hospitality or logistics preferred but not required)., • Commuting distance from Coventry., • Proficient in ERP or SAP, CRM (HubSpot, Zendesk or Salesforce) and Microsoft Office (Excel, Word, Outlook) and comfortable adapting new systems., • People focused and confident communicator with strong written and verbal communication skills, ability to be the voice of the brand., • Strong organisational skills with excellent attention to detail., • Proactive, adaptable, and able to manage competing priorities in a fast-paced environment., • Customer-focused mindset with a proactive and problem-solving approach. Desirable: • Full, UK driving license WHY MAEVING? Every Team Member is a shareholder in our business. If Maeving succeeds we all succeed. We are a tight knit, supportive, ambitious team, we have achieved something no other business has, and we want to achieve much more. Every member of our team contributes to our success, you will be given the support, time, and space you need to make this role a critical part of Maeving’s growth story. In just over 4 years the business has evolved from 2 best friends working in a small flat living room to a 50+ person team of highly experienced professionals manufacturing Britain’s best-selling electric motorcycles, operational in 4 markets. If you want to see what we can achieve in the next 3 years, and beyond, come and join us. Charge on. Industry Motor Vehicle Manufacturing

JOB VACANCY Business Development Manager CONTRACT TYPE Permanent HOURS 9am to 5pm (with a 30-minute unpaid break) 37.5 hrs per week PLACE OF WORK 6 Maytree Walk, Coventry, England, CV2 1FG Location: Primarily remote, with occasional travel to the registered office for board meetings and other business requirements. Travel (including overseas travel) may also be required from time to time based on business needs. SALARY £40,000 (£20.51 per hour) We have an exciting opportunity for a skilled and experienced Business Development Manager (SOC: 3556). The ideal candidate will be the driving force behind the growth of our business. You will conduct market research to meet the requirements of an organisation’s expansion objectives and bring about effective university enrolment processes. In addition to being the face of our company, you will manage your own portfolio in our enrolment drives from commencement to completion and manage the budgets in various business aspects. Your role will be multifaceted as you will be responsible to various stakeholders, namely; different universities around the globe, KPG Global board of directors, prospective University students and their sponsors/families. Our ideal candidate will be highly experienced in international recruitment and university enrolment, have experience in the student visa application and CAS allocation and international admissions processes, and a creative individual. You will build a dependable team requiring clarity of vision and planning, therefore, your organisation skills coupled with the ability to remain calm, collected, and methodical whilst having a clear overall picture our forecast. We will help and encourage you to confidently grow within your role in the company as our goal is aggressive expansion. Joining us at the beginning of our rapid expansion trajectory, is a great opportunity to pioneer our growth with us. Though this role is a 9 am to 5pm role, work patterns may vary, and this will largely be determined by the nature of work and time time-zones of different clientele and stakeholders across the globe. The ideal candidate must be flexible and adaptable. Who we are KPG Global Education, was established to bridge the gap between the growing demand for overseas students by UK Universities, and the need for swift and compliant University admissions. We appreciate the immense contribution to the UK economy and GDP made by international students and the financial reliance of UK University institutions on them. In 2022-2023 alone, the tuition fee income from all international students in the UK was £11.8 billion. However, this is in decline. KPG Global was set up primarily in response to the growing need for prompt, efficient and reliable professional advisory services for foreign students, parents and sponsors wishing to study in the UK and other countries abroad. This, in-turn, will boost the UK economy whilst enabling international students to achieve their goals of obtaining high quality education in the UK and other developed parts of the western world. We are a Coventry University Accredited partner, and a one-stop destination for all things education-related. Despite our recent incorporation in the UK as an organisation providing Education Support services, we facilitate all aspects of university admission at universities across the UK, Europe and the UK, enrolment and post-enrolment processes. Our various services include, securing university admissions, guidance with the CAS, audit and assessments on English language assessments and qualification providers, student visa support and flight support, temporary accommodation arrangements for visiting family members; relocation support and airport pick up, interview preparations, and post-study facilitation of a smooth entry into the UK labour market. We are here to help you unlock your full potential. Our Beliefs KPG Global aims to facilitate an environment that values and promotes our colleagues. We recognise and value the benefits from our workforce diversity, and are committed to creating a diverse and inclusive environment. Our services also include the facilitation of a smooth entry into the UK labour market for our highly skilled UK-based graduates. As our delegated enrolment market is in Africa, our UK-based staff, will have a better understanding of the African market and education system, international University admissions with UCAS, international recruitment process. African Market Perspective Ideally, the candidate will be able to build relationships with African further education aspirants and their parent or sponsors, with the added benefit stemming from being multi-lingual and able to speak to same languages as the African-based sponsors to effectively market our services, influence the target. This role provides an opportunity for growth as the business grows as pioneer candidates will eventually provide training and mentorship to UK-based workers in better understanding the African market, maximising collaboration and strengthening the relationships with the African market whilst effectively generating business. Key Responsibilities • Lead Contact: For new KPG services and university enrolment enquiries in the Africa region., • Service Expertise: Comprehensive understanding of our services and seasoned experience in international student enrolment, student visa application and CAS processes., • Demand Creation: Generating growth in the demand of our professional services., • Networking: You will be our organisation’s representative with various stakeholders in different countries, therefore, you will champion our services., • Internal Support: Recruiting, mentoring and training junior business development executives and sales support staff., • Consultant: analysing and solving client/customer problems by creating tailored solutions., • As our representative, you will build trusted relationships with key stakeholders and clients., • Developing promotional activities and conducting marketing research using a range of methodologies whilst creating PR campaigns and advertising strategies., • Constantly adapting KPG Global Education’s strategic market positioning through updating our service packages and maintaining business competitive advantage., • Working closely with diverse clientele to implement new and tailored solutions whilst updating systems processes., • Taking a continuous improvement approach and maximising efficiency by staying abreast with sector changes, maintaining ‘expert’ industry knowledge status., • Formulating strategic and draw up long-term business plans and update them to improve on the organisation’s effectiveness in enrolment and sustenance of its relationships with stakeholders (universities, students and their sponsors)., • You will steer all new matters from inception to handover and completion, generate contracts and business partnerships with different universities., • Minimising business costs whilst generating value-for-money business and expansion and report to the board of directors. THE IDEAL CANDIDATE • 4 years’ demonstrable work experience as an international recruiter working in global University enrolment. With a traceable portfolio of successful cases demonstrating skill and acumen., • Strong presentation, interpersonal, customer-facing, and influencing skills, • 6 months’ complimentary experience in a Business Analyst or project management role, • Our UK-based staff must have a well-versed understanding of the African market and education system to better attract it., • This role provides an opportunity for growth as the business grows because pioneer candidates will eventually provide training and mentorship to UK-based workers., • Extensive Business Development Management experience in various other capacities., • Willingness to travel to various countries across Africa for enrolment campaigns which will be fully funded by KPG Global., • Proactive attitude to work, ability to operate as a team player, build positive rapport at all levels and deliver results under pressure., • Evidenced project delivery and completion in a project manager role, • A dynamic individual with a pro-active approach and excellent problem-solving skills., • A hands-on approach and a willingness to work with and alongside the team., • A proven ability to lead and build strong relationships with internal and external teams., • An effective team leader and team player with the ability to work autonomously and work under own initiative., • Qualifications:, • Bachelors Degree in Business Management, or equivalent. Any other non-business related degrees will be acceptable if backed and underpinned by extensive sector experience and a demonstration of transferable skills., • Exceptional interpersonal skills and eloquence in English. Those requiring sponsorship, will need to meet the Home Office approved English standards such as the C1 English test., • DBS Clearance, • Passport/ID, • Right to work, • The closing date for applications is 27 November 2025, • Benefits:, • Competent salary £40,000.00 per annum (£20.51 per hour), • Auto pension enrolment, • Home-working opportunities., • Great opportunities to progress within a growing company., • 28 days annual leave on a pro-rata basis