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Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the ability to manage multiple accounts and projects simultaneously. The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Key Responsibilities: • Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value., • Drive high levels of retention and foster growth through strategic relationship management and value delivery., • Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion., • Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects., • Prepare and maintains account health reports, highlighting performance, opportunities, and areas for improvement., • Conducts regular account health checks to monitor performance, satisfaction, and alignment with customer objectives. Key skills and experience: • 3 years’ experience working in account management, or a customer service role within a B2B environment., • Demonstrated success managing high-value or strategic customer accounts, • Strong understanding of marketing services, ROI measurement, and client success metrics., • Excellent interpersonal skills- clear and confident communicator at all levels., • Exceptional organisational and planning skills with flexibility to adapt to changes., • Strong Excel skills including the ability to produce reports., • Excellent communications skills., • Develop and maintain strong working relationships., • IT skills in Microsoft Office, including Word and Excel., • Understanding of CRM systems. Company Benefits: We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development. Other benefits also include: • Hybrid working (2 days in the office), • Pension contribution, • Free car parking, • Benefits platform with discounts, wellness and engagement tools, • Christmas closure, • Company events, • Learning & development Russell Publishing operates a hybrid working policy, with the ability to work from home up to 3 days per week. Our office is located in Brasted, Kent. About Us: Russell Publishing is a leading multimedia company delivering business content, insights and events worldwide across 5 brands: New Food Magazine, European Pharmaceutical Review, Drug Target Review, Global Railway Review and International Airport Review. We pride our business on putting our people first, enabling innovation within our service & product and continuous improvement – personally, professionally and across our services. Russell Publishing believes in equal opportunities, and we encourage inclusion and diversity. #marketingservices #publishing #media #customersuccess #hiring #accountmanagement #russellpublishing #rpl

Ability to evaluate impact regularly and share learning to strengthen practices across the Trust and beyond. The National Trust has the motto ‘For everyone, for ever’ at its heart. Ability to influence, coach, and build trust with internal teams and external stakeholders.

IAP Deputy Manager - Poole, Salary: £38,820 per annum + benefitsJob Type: fulltimeLangley has a fantastic opportunity for an organised, creative, and client focussed Approved Premises Deputy Service Manager with good communication and interpersonal skills to join our newly formed team in Dorset. Th

The Surrey Hills are some of the most visited and valued landscapes in the National Trust and there are many opportunities for increasing benefit for nature and people. External Stakeholder Leadership and Convening – ability to influence and build trust and authority with diverse external stakehol

Development ManagerPermanent-F/T- 36hrs pwLocation:Home based with travel to sites weighted in South of EnglandThe Land Trust is the UKs premier green space management organisation offering outstanding stewardship and delivery for clients, communities and the environment.

Free parking at most Trust places. We’re looking for a Facilities & Support Services Manager to lead facilities management and business support services across a complex property portfolio. At the National Trust, we care for nature, beauty and history for everyone, for ever.

The Shakespeare Birthplace Trust is looking for a full-time Property Services Manager to join our busy Estates Team working in the historic Shakespeare family homes, and a number of other operational buildings across Stratford-upon-Avon.

We’re looking for someone with passion and appetite to inspire! Someone who cares deeply about achieving high standards throughout, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager at Stourhead. As Collections and House Manager, you’ll play

Service Manager - East Of England - Cambridgeshire/Bedfordshire/Essex/Norfolk. This is a brilliant time to step into a Service Manager role as we move into an exciting period of contract procurement and service growth.

This role is hosted by the National Trust but will involve working across multiple partners including the National Trust, Natural England, Environment Agency, RSPB, The Woodland Trust and the Nottinghamshire, Staffordshire, Warwickshire, and Birmingham and Black Country Wildlife Trusts. The National

This opportunity is ideal for an experienced Trusts Manager, a Trusts Assistant Manager ready to take the next step, or a Trusts Senior Manager seeking a new challenge, with CTA and/or STEP qualifications. Proven experience managing trust portfolios, ideally including charitable trusts. Manage an in

This role is hosted by the National Trust but will involve working across multiple partners including the National Trust, Natural England, Environment Agency, RSPB, The Woodland Trust and the Nottinghamshire, Staffordshire, Warwickshire, and Birmingham and Black Country Wildlife Trusts. This is a hy

The Health and Safety Manager is required to interpret relevant legislation and guidance in order to develop and implement Trust wide policies and procedures on behalf of the Trust Board and Executive Directors. The Health and Safety Manager will act as the competent person to provide advice on Heal

Reporting to the General Manager, you’ll champion good practice. Restore Nature Delivery Manager. We’re looking for a Restore Nature Delivery Manager to lead the delivery of nature restoration across the Surrey Hills property group.

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.

Working in a team of two with the Community, Participation & Volunteering coordinator , you'll report into the General Manager. The nearby thriving town of Reading with its range of housing types and prices, university and sporting facilities is the most important source for local visi

Our client is seeking a Manager to join the Employer Solutions department within the Institutional Client Services division on a permanent, full-time basis.

We’re looking for someone with passion and appetite to inspire! Someone who cares deeply about achieving high standards throughout, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager at Stourhead. As Collections and House Manager, you’ll play

Title: Treasury Manager (Property). External: Lenders, valuers, security trustees, and other professional advisors.

We’re looking for a Facilities & Support Services Manager to lead facilities management and business support services across a complex property portfolio. At the National Trust, we care for nature, beauty and history for everyone, for ever.

This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust’s history.

A community health service located in Greater London is seeking a District Nursing Sister/Charge Nurse to manage a dedicated nursing team within Greenwich.The successful candidate will hold a District Nurse Specialist Practitioner Qualification and possess essential team management experience.This r

This post holder will be based at King’s College Hospital Denmark Hill site and will take the lead for performing key tasks required for the monitoring and maintenance of the Quality Management System under the direction of the Quality Managers (QMs), with direct line management via the Quality Le

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership. This may mean that you are require

A UK-based educational trust seeks a full-time HR Manager to act as a strategic deputy to the Executive HR Director. The ideal candidate will have experience in Trust or Education settings and must possess CIPD Level 5 or above.

This job role requires a highly motivated and enthusiastic individual; with excellent project management and organisational skills to assist and supports the works of Trust's Redevelopment Programme Management Office [PMO] by providing comprehensive management of various capital projects that the Tr

Capital Equipment Procurement Manager page is loaded## Capital Equipment Procurement Managerlocations: London, UKposted on: Posted Todayjob requisition id: R2025-1593The Capital Equipment Procurement Manager is responsible for planning, budgeting, strategic sourcing, supply chain managemen

Are you passionate about compliance, systems, and risk management? Do you thrive on detail, process improvement, and empowering managers to lead confidently? We’re looking for a HR Operations Manager who will shape our HR operations for excellence.

Exciting opportunity for a Trust Director or an ambitious, up and coming Manager / Senior Manager to join a small, privately owned firm where they will take responsibility for day to day management of a client portfolio whilst maintaining normal Board duties. Candidates must be suitably qualified, a

The role will involve managing a portfolio of trust clients for the wealthiest of their private clients and this will include all aspects of trusts from managing the trust administration and accounts and tax return preparation through to complex advisory and inheritance tax matters. Clark Wood are c

Liaising with the property managers, the investment managers and financial advisors concerning the trusts' investments. Liaising with trustees and beneficiaries of trusts as required and communicating with partners and fee earners about relevant trusts. Our Private Wealth team provide advice on UK a

Prepare & Provide invoice to related party against service charge, electricity.Association in a timely manner.Ensure the collection of cheques and deposits with posting in software in time.Prepare approval note for all expenses (Security, Electricity, Monthly maintenance, Messenger bill, Tax & VAT).

This role will involve providing expert advisory services to managers, guiding them through employee relations matters and ensuring compliance with employment law.

A leading online review platform in London is seeking an experienced Principal Product Manager to shape the product strategy and roadmap.

Procurement Category Manager, WELLCOME TRUST. Procurement Category Manager - Mission Investment Role. Procurement Category Manager - Digital & Technology Role.

The Health and Safety Manager is required to interpret relevant legislation and guidance in order to develop and implement Trust wide policies and procedures on behalf of the Trust Board and Executive Directors. The Health and Safety Manager will act as the competent person to provide advice on Heal

A leading healthcare provider in Greater London is looking for a General Manager for Theatres, POA, Anaesthetics, and ICU. The General Manager will ensure the delivery of safe and effective care, support team development, and act as a visible leader within the organization.

A leading heritage conservation organization is seeking a Property Operations Manager for Morden Hall Park, responsible for daily operations and site management.

The Estates Department at the Royal Marsden NHS Foundation Trust requires a Fire Safety Manager, Trustwide. Advise the Director of Projects & Estates and the Chief Operating Officer, Trust Leadership Team, Trust Board and Senior Management as required on all current fire safety legislation ensuring

An organization dedicated to ending poverty seeks a Media Manager in London or York.

Act as an ambassador for the Trust and as a Senior Manager of the Trust working in an ethnically and culturally diverse area, promote the Trust’s Equality and Diversity policy and goals. In partnership with the Clinical Directors, Service Group leads, and General Manager take operational managemen

Responsible for the day-to-day operational management of the bookings team and to ensure appointments are made in line with Trust policies. To support the service manager to achieve improvements in the patient pathway, service delivery and patient experience in agreed areas. Improving the EDI litera

A reputable law firm in Greater London is seeking an experienced Trust Accountant to join their Private Wealth team. The role involves preparing annual trust accounts, managing tax returns, and ensuring compliance with regulations. Ideal candidates will have a relevant accounting qualification and a

A leading educational institution in Royal Tunbridge Wells is seeking a Sixth Form Study Centre Manager.

St George's University Hospitals NHS Foundation Trust. Continuous Improvement, Senior Programme Manager. After years of collaboration, our two Trusts became a hospitals group in 2021.

Monday to Friday, 9:00am–5:30pm.Head of Relationship Management.We’re looking for a commercially astute and customer-focused.In this role, you’ll be responsible for managing development finance deals from initial assessment through to completion, ensuring financial viability and delivering exc

We are seeking an experienced Employee Relations Manager to join Canary Wharf College Trust (CWC) at an exciting time of growth and transition. Lead and manage complex ER casework across the Trust, ensuring consistency, fairness and compliance with employment law. Develop and deliver ER-focused trai

A leading educational organization in Greater London is seeking a Payroll Manager to own the complete payroll process for a diverse workforce of 500-1,500 employees.