E-Commerce & CRM Executive
2 days ago
Leavesden Green
Welcome to Warner Bros. Discovery!\n The stuff dreams are made of. Who We Are\n At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. \n From brilliant creatives to technology trailblazers, we offer career-defining opportunities, thoughtfully curated benefits, and the tools to help you explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive. \n Our studios are among the foremost motion picture and television production facilities in the world. The magic happens in our Studio Operations group, which encompasses: \n\n • Soundstage/backlot set rentals\n, • Events and design\n, • Culinary and construction\n, • Landscaping and much more\n\n Whether it’s hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for memorable experiences. Your Opportunity\n We are on the lookout for a proactive E-Commerce & CRM Executive to join our e-commerce marketing team at Warner Bros. Tours and Retail. \n In this role, you will take ownership of the day-to-day CRM program across our Harry Potter Shop storefronts in the UK, US, and Japan, focusing on hands-on email marketing and the customer lifecycle. \n If you’re passionate about CRM, excited about the Harry Potter franchise, and motivated to build something meaningful, we want to hear from you! Your Role Accountabilities\n\n • Build, schedule, and maintain email campaigns, customer flows, and lists in Salesforce Marketing Cloud across three international markets.\n, • Own and optimize automated customer journeys, including welcome, abandonment, post-purchase, win-back, and restock communications.\n, • Support campaign execution for product launches, promotions, and paid media activity, with approximately one CRM send per week.\n, • Monitor campaign performance, maintain reporting dashboards, and use engagement data to identify actionable improvements.\n, • Coordinate with internal teams, including the Harry Potter Fan Club team, and external partners for timely campaign delivery.\n, • Collate and coordinate marketing assets across the website, CRM, paid channels, and global marketplaces.\n, • Support Amazon advertising across the UK, US, and Japan, including campaign planning, briefing, asset delivery, and performance reporting.\nQualifications & Experience\n\n, • Hands-on experience building and scheduling email campaigns, ideally using an enterprise-level CRM platform such as Salesforce Marketing Cloud, Klaviyo, Braze, Bloomreach, or Dotdigital.\n, • Working knowledge of HTML, with the ability to build or edit email content beyond drag-and-drop functionality.\n, • Comfortable analyzing campaign performance, maintaining dashboards, and using Excel functions like pivot tables to identify actionable insights.\n, • A genuine interest in CRM, customer lifecycle marketing, e-commerce, and effective customer communications.\n, • Proactive and confident in coordinating campaigns and smaller projects while collaborating with internal teams and external partners.\nWorking Conditions\n This role is offered as a Hybrid work model, combining remote and in-office work, in line with our current company policy and as agreed with your Line Manager. Please note that this working agreement may change based on business needs. How We Get Things Done\n At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview! Championing Inclusion at WBD\n Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other category protected by law. \n If you’re a qualified candidate with a disability and require adjustments during the application process, please refer to our accessibility page for instructions on submitting your request.