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Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them. We’ll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: * Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way * Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work * Building and maintaining key strategic supplier relationships * Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis * Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience * Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team – working closely with the Operations Manager and LT on this key project for the coming period * Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D * Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed * Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible * Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery * Providing onsite project management support for programmes as appropriate * Bringing fresh ideas to the business to support effective learning solutions * Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: * Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation * Experience of working with and across the horizontal business partnering, design and delivery teams * Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs * A strong working knowledge of Audit and the associated regulatory environment * A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes * Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable * A working knowledge of Workday (our LMS) would be beneficial but is not essential * Strong project management skills (and associated tools knowledge) * Exceptional communications skills, with and across numerous grades in any organisation * Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous * Experience of evident budgetary management would also be advantageous but is not essential We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Event Operations team support Carry out allocated tasks for awards and events to support the delivery, ensuring that everything is carried out to a high standard resulting in excellent customer experience. • Working with Events team on their allocated events, providing event logistical support managing delegates/guests, providing confirmations, event information, chasing up outstanding details and always providing excellent customer service, • Managing shared inboxes and answering customer queries in a timely manner, escalating queries as required, • Build events entry/event platforms, run tests, make amends within timelines for event launch, • Proofing event collateral; signage, programme, event slide deck and videos., • Raise POs and update numbers to budgets, invoices and send to accounts for processing as directed by the operations team Awards live judging • Manage a virtual/hybrid room each day during the live judging days (up to 7 consecutive days). Welcome the judges, brief them on running order and process, • Welcome each group of the short list and brief them on process and timing, • Troubleshoot technical issues on the day, • Keep room running to time and answer additional questions that judges, or short list might have, • Ensure judging scores and comments are completed before the end of the judging day, • Update documentation as required with winners, highly commended Live Awards and Events • For allocated events (up to two a month), join the staff briefing to understand roles and responsibilities when on site at the event, • Support the team with set-up of spaces as directed, • Support with registration and badge printing and/or checking-in guests on the event management platform, • Support on customer services answering customer queries as required, • Provide support to the team with venue management and/or supplier management as directed, • Follow the staff plan provided to ensure tasks and responsibilities are carried out at the correct time and to the right standard, • When the event finishes, support the team with breakdown and packing kit, • This will require UK travel and overnight stay on occasions Additional responsibilities • Report to the senior operations team any issues with tasks allocated, • Attend/support other HSJ events that the role isn’t necessarily working on to assist with virtual/on the day delivery. This may require UK travel and overnight stay, • Carry out additional tasks as requested by senior operations team or department which facilitate and support the growth of the events, which may not be specified in your job description Salary: £30k - £32k (depending on experience)

Job Title: SOC Incident Response & Threat Hunting Manager Location: United Kingdom Work Your Way is our approach to flexible working – this is available from day 1 of joining. We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This pivotal role will be responsible for leading our Tier 3 Security and Incident Response Analysts, overseeing advanced incident response activities, driving proactive threat hunting initiatives, and providing strategic direction for the Cyber Threat Intelligence (CTI) capability. This is a hands-on leadership position requiring a strong technical background, exceptional management skills, and a strategic vision for cybersecurity. You will play a key role in mentoring and developing a high-performing team, leading complex incident response engagements from initial detection through to post-incident review, and significantly enhancing the security posture of our diverse customer base. The role demands a unique blend of strategic leadership, deep technical expertise in digital forensics and incident response (DFIR), and a proactive mindset to anticipate and neutralise sophisticated and evolving cyber threats. Key Responsibilities: • Provide expert guidance and technical oversight on complex security incidents and threat hunting operations., • Lead and coordinate high-severity incident response engagements, acting as the primary incident lead when required. This includes managing cross-functional teams, communications, and critical decision-making under pressure., • Ensure all incident response and threat hunting activities are thoroughly documented, with comprehensive reporting delivered to stakeholders., • Drive the strategic development and maturity of the CTI team, enhancing their capabilities, visibility, and the actionable insights derived from their research—both internally and for customers., • Collaborate closely with CTI and Detection Engineering teams to translate raw intelligence into actionable threat hunting hypotheses and use cases., • Design, execute, and lead advanced threat hunting exercises across varied customer environments, leveraging a deep understanding of adversary tactics, techniques, and procedures (TTPs)., • Integrate threat intelligence into hunting activities to maintain a proactive defence posture informed by current and emerging threats., • Develop and deliver high-quality in-house training programmes for the SOC team, including tabletop exercises, forensic challenges, and upskilling sessions on new tools and techniques., • Participate in the on-call rotation to support critical incidents. Your transferable skills and experience: • Analytical problem-solving: ability to investigate complex data and identify patterns or anomalies, • Collaboration and teamwork: experience with working across functions to resolve time pressured issues., • Communication: ability to explain technical findings in a clear manner to technical and non-technical audiences., • Adaptability: comfortable learning new tools, processes and technologies quickly., • Decision making: able to prioritise actions and make judgements under pressure., • Continuous improvement: committed to documenting lessons learned and improving processes, practices and the skillset of the wider operational team. Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension – Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work – employee discounts Employee assistance programme/ virtual GP Role dependent benefits: Private medical/ company car or car allowance Recruitment process The recruitment process consists of two stages of interview We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. #LifeAtFujitsu

SAP Environments Manager We are looking for an experienced SAP Environments Manager to join our Technology function on a permanent basis in either London Joining a newly created team and reporting into the ERP Programme Director, the SAP Environments Manager will support a large-scale SAP transformation programme alongside BAU business requirements analysis, coordinating and managing the Test, Staging and Production environments. You will collaborate closely with all SAP team members and wider Technology Centres of Excellence to ensure environments are robust, sustainable and supportive of a highly complex and integrated application landscape. Salary & Benefits • Salary: Up to £70,000, depending on experience, • Bonus: 12% annual bonus potential, • Benefits: Band 2 benefits package, including a variety of wellbeing, lifestyle and financial benefits, • Hybrid Working: 2 days per week in the London office, with occasional travel to the Frating (Colchester) site About the team The Technology team provides expertise and effective solutions across the organisation. We embrace flexibility and agility, working collaboratively within a one-team culture. We hold ourselves accountable, welcome change and deliver consistently for our stakeholders. The role Key responsibilities include: • Taking full ownership of SAP environment management—ensuring stability, performance and continuous improvement, • Matching environments with programme and business requirements, identifying bottlenecks and ensuring environments are fit for purpose, • Working with other Centres of Excellence to align multi-platform environments, • Identifying and coordinating SAP test environments across a diverse application landscape, • Data housekeeping, interface maintenance and data refresh coordination, • Developing an understanding of data trend analytics across SAP environments, • Leading and coordinating triage for outages affecting Test environments, • Making recommendations around the provision of soft/hard/middleware, • Leading, coordinating and reporting on deployment activities, • Running deployment checklists and countdown processes, • Managing post-deployment issues and supporting contingency planning, • Designing and implementing appropriate change management processes, • Delivering a pragmatic approach that protects Live Service while meeting programme and business demands What you’ll bring Essential: • Extensive experience as an Environments Manager, working with SAP applications and cloud technologies, • Strong experience in SAP ECC, SAP HANA DB and BTP, • Understanding of S/4HANA, Concur and SAP Signavio, • Clear, timely and transparent communication skills, • Experience with SQL / MS Access / Selenium (or similar reporting tools), • Experience with cloud / virtual machine services (Azure / AWS), • DevOps experience (CI/CD, pipelines, branching, merging, Terraform, ARM), • Strong understanding of workflows and processes for releasing code across multiple environments, • Experience working in relevant technical environments, including front-end and legacy technologies, • Experience building new processes and implementing new ways of working Preferred: • Strong strategic decision-making ability, considering risk, long-term implications and stakeholder needs, • Ability to thrive in fast-paced, high-pressure environments, • Ability to quickly assimilate complex information and make informed recommendations, • Comfortable working with ambiguity and driving deliverables forward Application instructions Please apply with your CV as soon as possible. Applications will be reviewed on a rolling basis, and the advert may close at any time, so early application is encouraged.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK The XRP Ledger (XRPL) is a decentralized, public blockchain led by a global community of businesses and developers focused on solving problems and bringing value. Proven reliable over more than a decade of operation and closing over 100 million ledgers, the XRPL offers streamlined development, low transaction costs, high performance, and sustainability. As a Software Engineer Intern in the Core Ledger team, you will help us maintain this high technical bar, while building innovative solutions to ensure the XRPL can power the growing needs of the global digital economy. With support from your team, access to learning and development resources, and opportunities for fun along the way, our program will give you the foundation to start your career. WHAT YOU'LL DO • Increase the capabilities, performance, scalability, and reliability of the XRPL., • Participate in the full software development lifecycle, including architecture, design, development, bug fixing, as well as functional and performance validations., • Engage with the open-source XRP ledger community, promoting quality in coding, testing, and deployment., • Actively participate in code reviews to maintain the quality of our codebase.WHAT YOU'LL BRING, • Currently enrolled in an Undergraduate, Graduate or an equivalent degree, preferably in Software Engineering, Computer Science, Mathematics, or a related field., • Available to work for 12 weeks during Summer 2026, beginning in May or June., • Intent to return to the degree-program after completing the internship., • 3+ years of hands-on software development experience using C++., • Strong interest or foundational experience in backend systems development, preferably distributed systems, concurrency and multithreading., • Passion for blockchain technology and its potential benefits., • Ability to learn new technologies and languages quickly. Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

Senior/Associate Building Surveyor Overview We are partnering with a leading London-based building surveying practice to grow their high-performing team. You will be based at their trophy central London offices, with fully flexible and hybrid working options. In this role, you’ll manage multiple residential surveying projects concurrently, deliver exceptional client service and drive towards billing targets. Experience & Qualifications • Chartered or near-chartership status (MRICS/FRICS) with demonstrated APC progress or equivalent experience, • Proven track record in building surveying across residential portfolios, • Familiarity with the JCT suite of contracts and CDM regulations, including Principal Designer responsibilities, • Experience preparing planning and building regulations applications, plus listed building consent submissions, • Background in defect diagnosis, Capex/long-term maintenance planning and technical specification development Skills, Knowledge, Understanding and Learning • Outstanding client liaison abilities, both face-to-face and via virtual platforms (Zoom/Microsoft Teams), • Meticulous record-keeping using practice management systems, • Quality assurance mindset to review team deliverables against RICS guidance, • Proven networking and business development skills, contributing to fee proposals and service innovation, • Mentoring capability to support graduate surveyors through APC preparation, • Resilience for regular outdoor site work and physically demanding inspections Main Duties • Obtain and clarify client briefs to scope project requirements, • Maintain accurate records and compliance with RICS professional standards, • Proactively manage client relationships, ensuring transparency on progress and billing, • Prepare and issue professional reports in the company’s corporate style, • Provide quality assurance on junior team members’ work, • Support marketing and business development by contributing contacts, fee proposals and social media insights, • Deliver specialist surveying services:, • Defect diagnosis, • Capex and long-term maintenance plans, • Technical specifications and work procurement, • JCT contract administration, • CDM Principal Designer duties (pre-construction information, risk assessments), • Planning/building regulations applications, • Listed building consent applications Clients • Residential property developers and estate managers, • Private landlords and housing associations, • Institutional investors seeking robust surveying guidance, • Insurance brokers and professional advisors requiring technical support Rewards and Benefits • Fully flexible hybrid working model, • Unlimited annual holiday entitlement, • Regular CPD, APC support and comprehensive learning programmes, • Profit share and bonus opportunities, • Employer pension contributions Salary A competitive salary package commensurate with senior or associate building surveyor benchmarks in central London, including profit share/bonus and employer pension contributions. Looking ahead, you’ll play a pivotal role in shaping service offerings within a landmark practice, deepen your expertise across diverse residential portfolios, and accelerate your professional growth through high-stakes projects, leadership opportunities and visible contributions to industry thought leadership.

Events Manager Home-based with periodic travel to Central London and event venues Part-time (2 days a week) l One-year fixed-term contract £40K FTE (pro-rata - 2 days a week) Closing date for applications: 8th January 2026 Interviews dates: 14th and 15th January 2026 Our client is a professional membership body delivering high-quality events, insights and engagement for its community. Events are central to the organisation’s value proposition, bringing members and stakeholders together through roundtables, consultations, webinars and networking opportunities. The Role We are recruiting an experienced Events Manager to take ownership of the organisation’s events programme throughout 2026. Working closely with the Chief Executive, Office Manager and Communications team, you will plan, coordinate and deliver a diverse calendar of online, hybrid and in-person events, as well as manage participation in external events. This is an ideal opportunity for an organised, creative and proactive events professional seeking a flexible, part-time role with autonomy and responsibility. Key Responsibilities • Develop, plan and deliver the annual events calendar, including roundtables, consultation events, technical webinars and networking events, • Manage end-to-end event delivery, ensuring events are delivered to budget, on time and to a high standard, with appropriate contingencies in place, • Build and maintain strong relationships with speakers, sponsors and key stakeholders, • Coordinate with the Office Manager to ensure events information is kept up to date on the organisation’s website, • Work with the Communications team to promote events across digital channels and support the creation of promotional and sponsorship materials, • Arrange logistics, including the delivery and collection of materials to and from venues, • Support the Chief Executive and Office Manager with additional duties as required Person Specification Essential: • Proven experience delivering high-quality in-person, virtual and hybrid events, • Strong organisational and administrative skills, with the ability to manage competing priorities and deadlines, • Experience of working with external organisations, speakers, sponsors and stakeholders, • A proactive self-starter, able to take ownership of the events programme while working collaboratively with staff and volunteers, • Strong IT skills and excellent attention to detail, • Flexible, professional and enthusiastic approach, with tact, diplomacy and discretion Desirable: • Experience using email automation platforms, • Website editing skills, • Copywriting or content creation experience, • Budget management experience, • Knowledge of the relevant industry or membership sector Why Apply? • Flexible, part-time role (2 days per week), • Home-based working with limited travel, • High level of autonomy and ownership, • Opportunity to shape and deliver a national events programme To apply for the Events Manager role, please submit your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: As Director of Developer Relations in the RippleX Ecosystem Growth team, you will build and lead the team responsible for how developers discover, onboard, build, and scale financial applications on the XRP Ledger (XRPL). In this role, you'll be at the forefront of enabling businesses, institutions, and governments to harness XRPL's capabilities for transformative financial innovation, driving adoption for institutional-grade use cases, including asset tokenization, institutional DeFi, and next-generation payment infrastructure. This role will be pivotal in growing our developer ecosystem, gathering crucial feedback to inform XRPL product development, and ensuring blockchain technologies are implemented responsibly across diverse financial implementations. You'll set the vision and strategy for developer experience, including individual developers, startups, and institutions. Your success in this role will directly shape XRPL's growth trajectory and market position while ensuring blockchain technologies are implemented responsibly across countless financial use cases. Building strong relationships between the developer community and internal teams will be essential as we advance our mission of creating reliable, scalable financial infrastructure that serves real-world institutional needs. WHAT YOU’LL DO: • Own and develop the strategy for how developers build financial solutions, tokenization platforms, and payment applications on XRPL, • Create frameworks for measuring developer success that align with business objectives, including analytics for fintech developers and financial institutions, • Build scalable and systematic frameworks to accelerate developer adoption through both one-to-many and one-to-one strategies, • Organize high-impact developer events, group learning sessions, workshops, and hackathons that showcase XRPL's capabilities for tokenization and financial innovation, • Generate technical content including tokenization guides, payment integration tutorials, institutional DeFi standard methodologies, and code demos, • Speak at conferences, meetups, events, and private seminars about XRPL use cases, projects, and upcoming products and features, • Provide hands-on technical support to accelerate integration for financial companies and startups, • Evaluate technical feasibility or technical due diligence and team strength for projects through various Ecosystem Growth Programs such as Grants and Accelerator initiatives, • Build and measure adoption mechanisms and reporting structures to demonstrate success and traction, • Recruit and scale a high-impact global developer relations team with representation across key financial hubs and emerging tokenization markets, • Foster a collaborative culture internally with GTM, Product, Engineering, Communications, and Marketing teams as well as external partners and the broader XRPL community, • Act as the primary advocate for financial developer needs at the executive level, translating feedback into strategic initiatives, • Champion best practices for regulatory compliance and institutional-grade security adoption by developers building financial applications, • Collect feedback to inform product roadmaps while serving as a technical liaison between developers, funded financial projects, and Ripple's product and engineering teams, • 7+ years of experience building and leading developer relations, developer experience, or technical product teams, with a proven track record of measurably growing developer ecosystems, • Institutional Finance Acumen: Deep understanding of financial instruments and market structure (equities, bonds, repos, collateralized lending, etc.). Strong grasp of collateral management, capital efficiency, and how DeFi can impact these processes. Familiarity with regulatory frameworks and how they relate to tokenization and digital asset adoption, • Technical credibility with the ability to deeply understand complex technical concepts and translate them for various audiences ranging from individual developers to enterprise executives, • Deep insight into developer psychology and behavior—knowing how to reach developers through the right channels, build authentic affinity for products, and design education programs that drive meaningful adoption, • Hands-on technical abilities—capable of creating your own code demos, critically reviewing developer samples for quality and best practices and providing specific technical feedback, • Collaborative leadership skills with the ability to influence across teams without direct authority, building strong relationships with stakeholders at all levels, • Experience scaling teams in high-growth environments with the ability to adapt quickly as priorities evolve, • Comfortable navigating ambiguity in fast-paced environments with autonomy and accountability, • Experience working with blockchain technologies, APIs, developer platforms, or emerging financial technologies, • Background in building developer communities around new technology categories, particularly in fintech or blockchain, • Experience with open-source ecosystems, community management, and collaborative development practices, • Public speaking experience at industry conferences and events, particularly fintech or blockchain conferences, • Content creation experience including technical writing, video tutorials, or documentation for financial applications, • Experience with developer analytics and community measurement tools Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Are you ready to elevate your career? At Ripple Labs Inc., we offer an outstanding opportunity for a Senior Software Engineer to join our top-tier team in London. As a part of our dynamic and ambitious group, you will play a key role in crafting and developing groundbreaking software solutions that drive innovation and success! Responsibilities As a Senior Software Engineer, you will: • Design, develop, and implement software systems that meet meticulous quality standards., • Work with diverse teams to define technical needs and deliver impeccable solutions., • Lead efforts in resolving and debugging to ensure flawless software delivery., • Mentor and guide junior engineers, encouraging a culture of inclusion and collaboration., • Conduct code reviews to maintain our proven high standards of software quality., • Engage in agile development processes, strictly following standard methodologies., • A Bachelor's or equivalent experience in Computer Science, Engineering, or a related field., • Proven experience in software development, with at least 5 years in a similar role., • Strong proficiency in programming languages such as Typescript, JavaScript and Java, • Experience with Spring and React., • Outstanding problem-solving skills and the ability to thrive in a fast-paced, ambitious environment., • Proficient in software design patterns and standard methodologies., • Excellent communication skills and a collaborative approach. Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

Job Overview We are seeking an experienced data center professional to develop and deliver advanced training programs in the data center and digital infrastructure domain. As a Data Center Learning Architect, you will support the creation as a subject matter expert and deliver strategic learning experiences to address knowledge and skill gaps in data center technologies. In this senior role, you will leverage your extensive data center expertise, analyzing technical knowledge gaps and crafting impactful training solutions to close them. You will collaborate closely with product teams, engineers, and subject matter experts to ensure training programs align with real-world needs and our product strategy. As the lead instructor, you will also deliver these programs to experienced engineering audiences, confidently fielding advanced questions and discussions. The ideal candidate is passionate about making complex technical learning simple and engaging, combining hands-on data center experience with exceptional subject matter knowledge. This role is based in the EMEA region (to accommodate global training across regions - North America, Asia Pacific etc); fluency in English is required, and proficiency in Spanish and Portuguese is a plus but not critical. Key Responsibilities • Identify Training Needs: Analyze organizational and customer needs to pinpoint knowledge gaps in data center and digital infrastructure expertise, and develop impactful training solutions to address those gaps, • Subject Matter Expertise : Engage with cross-functional stakeholders (product owners, learning design, engineering teams, SMEs) to establish training requirements and define clear learning objectives for new, existing courses and learning pathways. Work closely with our Learning Design teams to develop comprehensive course curricula and materials covering data center architecture, operations, and best practices, ensuring effective and relevant learning experiences., • Instruction & Delivery: Deliver high-quality, instructor-led training sessions (virtual and in-person) and hands-on workshops. Incorporate labs and real-world scenarios to reinforce learning (e.g., handling hands-on labs and guiding learners through real-life scenarios). Confidently address complex technical questions from experienced engineers during training sessions, providing expert explanations and solutions., • Subject Matter Collaboration: Work with subject matter experts to review training content and deliverables, ensuring technical accuracy and incorporating industry best practices., • Represent DCD>Academy across industry events where you will demo solutions and/or moderate panels of industry experts talking about a particular important subject for the data center / digital infrastructure market., • Continuous Improvement: Evaluate the effectiveness of training programs in partnership with customer success, product and learning design departments through data-driven insights to continuously refine curriculum and delivery methods, championing a culture of ongoing improvement in the learning program. Qualifications and Skills • Data Center Experience: Extensive experience in data center design and/or operations e.g., implementing redundant power, cooling and network systems to prevent outages, • Technical Expertise: Deep knowledge of data center infrastructure components and best practices - including power, cooling, backup power/generators, networking, and server hardware. Experience with HPC, mission-critical environments and uptime requirements is preferred., • Communication & Presentation: Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear, engaging manner. Able to adjust teaching style for varied audiences and facilitate interactive discussions., • Problem-Solving: Exceptional analytical and problem-solving skills – capable of troubleshooting complex technical issues and addressing challenging questions on the fly. A solid track record of resolving issues in live operational environments or during training Q&A is ideal., • Collaboration & Leadership: Strong stakeholder collaboration and project/program management abilities, with the interpersonal skills to work cross-functionally and drive initiatives to completion. Comfortable coordinating with product managers, engineers, and other teams to achieve training goals., • Education & Certification: Degree in Computer Science, Information Technology, Engineering, or a related field (required). Industry recognition is a plus., • Location: EMEA-based candidates strongly preferred (must be located in or willing to work within the Europe and North America time zones to accommodate global training schedules)., • Language: Fluency in English (written and spoken) is required. Proficiency in Spanish and/or Portuguese is a significant plus for broader regional engagement. Company Benefits: • Hybrid working scheme (mix of office and remote working - ability to travel to the Central London Office)., • Delivery of learning programmes will happen from a home/office or in the client’s chosen environment., • 25 days holiday entitlement, long service leave, and 1 gifted celebration day off per year, • Paid sick leave, life assurance, and income protection, • Access to a health cash-back plan, health and wellbeing service, and EAP, • Enhanced employer pension contribution and parental leave, • Regular socials and celebrations, • Opportunity for worldwide travel If you are passionate about data center technology and education, and you meet the above criteria, we encourage you to apply. This is a high-impact role where you will shape the skills of engineering teams and contribute to the success of cutting-edge digital infrastructure projects.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. We champion the builders of tomorrow by providing the infrastructure, tools, services, programs and support for creation on one of the world’s fastest, most sustainable and consistently reliable public blockchain - XRPL. By supporting an open community of developers, they can advance the solutions and innovation needed to allow businesses, consumers, institutions and governments to fuel the engine of a new digital economy. We believe that realizing the Internet of Value hinges on how easily new technology works for more people, and how effectively we can change the way the world operates today. Ripple Custody is helping more people participate in the digital economy by providing enterprise grade custody solutions for large financial institutions and crypto native companies. We have a big vision and the ambition to match. We are seeking the same in engineering managers. You also see the huge potential of this crypto custody and have the entrepreneurial spirit and technical excellence to realize the vision we have. There is a lot of work to get there but we are committed to building out the best team to achieve this. We’re looking for a results oriented hands-on engineering leader to help manage and guide teams building core security features for Ripple Custody. WHAT YOU'LL DO • Provide technical and business leadership defining Ripple Custody’s long term strategy, ensuring flawless execution building secure software and systems that are scalable and reliable, • Own and deliver the roadmaps of multiple programs while driving technical and operational excellence across the engineering organization, • Mentor and guide the professional and technical development of your team, both managers and engineers, • Provide hands-on technical leadership, • Encourage and drive engineering best practices, • Collaborate with stakeholders across Ripple and the customer community at large, • Establish team objectives and quarterly plans in alignment with business and organizational goals, • Translate technical concepts into tailored content for different audiences including engineers, business and technical leaders, • Scale the team by attracting and mentoring great leaders and engineers at various levels of experienceWhat we're looking for, • 10+ years of hands-on software development leadership experience, managing managers and teams of engineers., • Solid leadership and communication skills., • Hands-on experience building highly secure, scalable distributed systems in modern technology stacks, • Experience with Agile development with a focus on robust software design, scalability and security., • Eagerness to work openly and collaboratively with a diverse team, with a positive attitude and a passion for sharing knowledge., • A technical subject matter expert who provides technical leadership and shares expertise with a growing team of engineers. Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. The work: The Staff Software Engineer will help lead and build the next generation of crypto custody platform that enable banks to secure their funds and build an Internet of Value. Ripple’s distributed financial technology outperforms today’s banking infrastructure by driving down costs, growing processing speeds and delivering end-to-end transparency into payment fees, timing and delivery! What you'll do: • Lead the build and scale of a high-security crypto-custody platform, expanding to AML/Travel Rule compliance, staking, tokenization and fully automated transaction workflows across supported chains., • Work with wider technical teams on the design, deployment and continuous improvement of backend applications, • Be a technical domain leader, provide technical guidance to your team and own the delivery of features., • Participate in raising our standard of engineering excellence by implementing standard methodologies for architecture, coding, testing, and deploymentWhat you'll bring:, • 8+ years of hands-on software development and architecture experience on large scale distributed backend systems, with the last 5+ years in Java(with spring framework), and 4+ years experience working as a tech lead and mentoring other specialists, • Experience in building transactional systems (preferably in payments / banking / e-commerce domains), backed by an RDBMS., • Experience building cloud applications on AWS or Azure, and technologies such as Docker, Kubernetes., • Experience with Agile development of distributed services, with a focus on robust software design, scalability, availability and security, • Eagerness to work openly and collaboratively with a diverse team, • Ability to encourage and drive engineering standard processes, • A positive demeanor and a passion for sharing knowledge WHO WE ARE: Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK RippleX is dedicated to empowering the builders of tomorrow on the XRP Ledger (XRPL), one of the world’s fastest and most reliable public blockchains. We believe in democratizing the digital economy by providing practical support, empowering a community of developers, and offering the expertise of a visionary technology company. The XRPL is a decentralized, public blockchain led by a global community of businesses and developers looking to solve problems and create value. Proven reliable over more than a decade of operation and closing over 90 million ledger, the XRPL offers streamlined development, low transaction costs, high performance, and sustainability. We are looking for senior engineering talent to help us maintain this high technical bar, while building innovative solutions to ensure the XRPL can power the growing needs of the global digital economy. WHAT YOU'LL DO • Increase the capabilities, performance, scalability, and reliability of the XRP ledger., • Participate in the full software development lifecycle, including architecture, technical design, C++ development, bug fixing, as well as functional and performance validations., • Be part of the open-source XRP ledger community, setting high standards for coding, testing, and deployment., • Actively participate in code reviews to maintain the high quality of our codebase.WHAT YOU'LL BRING, • Bachelor’s in computer science or similar, and 5+ years of recent hands-on software product development experience using C++., • Experience in backend distributed systems development., • Passion for blockchain technology and its potential benefits., • Ability to learn new technologies and languages quickly., • Ability to independently solve highly complex problems with creative solutions. Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

C++ • Python • OpenGL • Blender • Desktop Applications • Games Pipelines London preferred | Full-time | Visa sponsorship available Our Vision From blockbuster films and AAA games to immersive experiences, the demand for photoreal 3D content has never been higher - but creating photorealistic assets is slow, expensive, and manual with no current scalable solution available. At M-XR, our mission is to democratize the creation of high-quality 3D assets and empower brands, studios, and creators to build infinite photo-real 3D experiences. Our proprietary technology Marso allows anyone to capture real-world objects into production-ready photorealistic digital twins with unmatched material (PBR) accuracy - enabling the first real-world PBR capture pipeline that can operate anywhere. Marso is trusted by the most demanding studios in film and gaming. We see the future of 3D as AI-assisted, and we’re building the tech to make that happen. We are creating the world’s highest quality and most comprehensive 3D-PBR data-set and training the next generation of AI models to assist artist workflows. See the result yourself Passcode: scaneverything About the role ✨ We are looking for a Senior Software Engineer to own the 3D asset processing and rendering infrastructure in Marso Measure, our desktop material capture application for Windows. You'll work across the full product from 3D asset support, geometry processing, OpenGL rendering, Blender integration, backend connectivity, to Windows releases. At M-XR we developed Marso Measure as a way to capture real-world PBR material data alongside conventional photogrammetry from simple flash photography. Marso is now actively being used by leading studios, brands & museums to digitize previously unobtainable assets at scale. This gives us one of the most unique and physically accurate 3D datasets in the world and with this data we are developing frontier AI models that will enable new ways to create physically realistic content - at high fidelity and scale. You will be a central part of the core engineering team at a scaling start-up that is re-imagining how content is created for photo-real AAA games and real-time experiences. This role is perfect for a C++ and Python expert that is passionate about 3D graphics, real-time rendering, and VFX/game workflows and wants to work at a startup connecting frontier AI to 3D asset creation. Where you will have impact 🚀 As a Senior Software Engineer you will own the 3D rendering and asset processing systems that power our material estimation technology and ship Marso Measure as the industry standard for material capture in high-end photogrammetry workflows. You will: • Build and scale Marso Measure as a central member of the core engineering team, driving it from internal tool to production-ready desktop application., • Architect and maintain the geometry and rendering modules that underpin our material estimation technology across product and research teams., • Deliver high-performance systems from raw image processing through to OpenGL-based rendering, optimized for high-resolution assets and production workflows. What you will do You'll work as part of the core team establishing Marso Measure as the industry standard for material capture in photogrammetry. Core Ownership • Own the end-to-end 3D geometry and rendering modules and pipelines across product, • Develop and maintain high-performance C++ modules for 3D asset processing, OpenGL rendering, and mesh-camera visibility calculations, • Build Python services for pipeline orchestration, automation, and integration with ML models Cross-Functional Collaboration • Work closely with ML researchers to integrate material estimation models into production pipelines, • Collaborate with the Data Platform team to ensure processing outputs meet quality requirements for training data, • Collaborate across Data and ML and Product teams to deliver and integrate 3D format support, 3D transformations, and render systems. Production & Release • Own the Windows release cycle for core modules, ensuring stability, performance, and quality, • Establish best practices for graphics programming, testing, and performance optimization, • Manage build systems and packaging for desktop distribution What we are looking for Must have • 5+ years of professional C++ development with focus on graphics, rendering, or high-performance computing, • Strong Python skills with experience building production services and tooling, • 3D graphics expertise: OpenGL, shader programming, geometry processing, UV mapping, • Cross-platform build systems: CMake, package management, • Product delivery experience: shipping desktop applications or production tools to end users, • Systems thinking: understanding of performance optimization, memory management, and architectural trade-offs Strong Plus • Experience with Blender Python API or other DCC tool integration, • Knowledge of PBR rendering, material systems, and game engine workflows (Unity/Unreal), • Photogrammetry or computer vision pipeline experience, • Windows desktop development: Electron, IPC, installer creation, • Familiarity with 3D file formats (Alembic, USD, glTF, FBX), • Background in VFX, games, or virtual production workflows, • Experience with ML pipeline integration (PyTorch, model inference optimization) What we offer • The chance to shape the future of 3D content creation in a fast-moving startup, • Direct contact & close relationships with some of the biggest game & film studios globally using M-XR's technology, • Work with passionate engineers, artists, and researchers at the frontier of graphics & AI, • Unique opportunities for professional growth, autonomy, and leadership, • Competitive salary and equity, • Flexible hybrid working, • Visa sponsorship for international candidates We look forward to your application! Best, M-XR Team

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. WHAT YOU’LL DO: • Provide Level 2 technical support to clients, promptly addressing their inquiries and concerns with integrity and expertise., • Offer mentorship and expert advice on our software's functionalities, features, and optimal usage, ensuring clients improve their potential., • Resolve intricate technical issues pertaining to our product, advancing intricate cases as needed for efficient resolution., • Assist clients in seamless API integration, furnishing comprehensive documentation and hands-on support for smooth implementation., • Collaborate closely with internal teams, including developers, product managers, and QA, to drive ongoing enhancements and ensure exceptional customer satisfaction., • Bachelor's degree in Computer Science, Information Technology, or a related field., • A minimum of 5 years of experience in technical support, • Strong knowledge of API integration, RESTful APIs, and API troubleshooting., • Proficiency in scripting languages such as Python, JavaScript, or Bash., • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues., • Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users., • Strong customer service skills and a commitment to delivering a high level of client satisfaction., • Ability to work independently and as part of a team, managing multiple tasks and priorities. Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders, • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning., • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team., • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in., • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team, • Competitive salary, bonuses, and equity, • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support, • Employee giving match, • R&R days so you can rest and recharge, • Generous wellness reimbursement and weekly onsite & virtual programming, • Generous vacation policy - work with your manager to take time off when you need it, • Industry-leading parental leave policies. Family planning benefits.

Job Overview We are seeking an experienced data center professional to develop and deliver advanced training programs in the data center and digital infrastructure domain. As a Data Center Learning Architect, you will support the creation as a subject matter expert and deliver strategic learning experiences to address knowledge and skill gaps in data center technologies. In this senior role, you will leverage your extensive data center expertise, analyzing technical knowledge gaps and crafting impactful training solutions to close them. You will collaborate closely with product teams, engineers, and subject matter experts to ensure training programs align with real-world needs and our product strategy. As the lead instructor, you will also deliver these programs to experienced engineering audiences, confidently fielding advanced questions and discussions. The ideal candidate is passionate about making complex technical learning simple and engaging, combining hands-on data center experience with exceptional subject matter knowledge. This role is based in the EMEA region (to accommodate global training across regions - North America, Asia Pacific etc); fluency in English is required, and proficiency in Spanish and Portuguese is a plus but not critical. Key Responsibilities • Identify Training Needs: Analyze organizational and customer needs to pinpoint knowledge gaps in data center and digital infrastructure expertise, and develop impactful training solutions to address those gaps, • Subject Matter Expertise : Engage with cross-functional stakeholders (product owners, learning design, engineering teams, SMEs) to establish training requirements and define clear learning objectives for new, existing courses and learning pathways. Work closely with our Learning Design teams to develop comprehensive course curricula and materials covering data center architecture, operations, and best practices, ensuring effective and relevant learning experiences., • Instruction & Delivery: Deliver high-quality, instructor-led training sessions (virtual and in-person) and hands-on workshops. Incorporate labs and real-world scenarios to reinforce learning (e.g., handling hands-on labs and guiding learners through real-life scenarios). Confidently address complex technical questions from experienced engineers during training sessions, providing expert explanations and solutions., • Subject Matter Collaboration: Work with subject matter experts to review training content and deliverables, ensuring technical accuracy and incorporating industry best practices., • Represent DCD>Academy across industry events where you will demo solutions and/or moderate panels of industry experts talking about a particular important subject for the data center / digital infrastructure market., • Continuous Improvement: Evaluate the effectiveness of training programs in partnership with customer success, product and learning design departments through data-driven insights to continuously refine curriculum and delivery methods, championing a culture of ongoing improvement in the learning program. Qualifications and Skills • Data Center Experience: Extensive experience in data center design and/or operations e.g., implementing redundant power, cooling and network systems to prevent outages, • Technical Expertise: Deep knowledge of data center infrastructure components and best practices - including power, cooling, backup power/generators, networking, and server hardware. Experience with HPC, mission-critical environments and uptime requirements is preferred., • Communication & Presentation: Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear, engaging manner. Able to adjust teaching style for varied audiences and facilitate interactive discussions., • Problem-Solving: Exceptional analytical and problem-solving skills – capable of troubleshooting complex technical issues and addressing challenging questions on the fly. A solid track record of resolving issues in live operational environments or during training Q&A is ideal., • Collaboration & Leadership: Strong stakeholder collaboration and project/program management abilities, with the interpersonal skills to work cross-functionally and drive initiatives to completion. Comfortable coordinating with product managers, engineers, and other teams to achieve training goals., • Education & Certification: Degree in Computer Science, Information Technology, Engineering, or a related field (required). Industry recognition is a plus., • Location: EMEA-based candidates strongly preferred (must be located in or willing to work within the Europe and North America time zones to accommodate global training schedules)., • Language: Fluency in English (written and spoken) is required. Proficiency in Spanish and/or Portuguese is a significant plus for broader regional engagement. Company Benefits: • Hybrid working scheme (mix of office and remote working - ability to travel to the Central London Office)., • Delivery of learning programmes will happen from a home/office or in the client’s chosen environment., • 25 days holiday entitlement, long service leave, and 1 gifted celebration day off per year, • Paid sick leave, life assurance, and income protection, • Access to a health cash-back plan, health and wellbeing service, and EAP, • Enhanced employer pension contribution and parental leave, • Regular socials and celebrations, • Opportunity for worldwide travel If you are passionate about data center technology and education, and you meet the above criteria, we encourage you to apply. This is a high-impact role where you will shape the skills of engineering teams and contribute to the success of cutting-edge digital infrastructure projects.

Locai Labs is The British Foundational AI Company based in Paddington London. We are dedicated to building world class large language models at the forefront of cost and efficiency. Our mission is to advance cutting-edge AI from within the UK by combining deep technical innovation with engineering excellence to create powerful scalable models that compete on the global stage. Our models are designed not just for performance, but for real-world deployment powering bespoke agentic applications that solve complex challenges across enterprise and consumer domains. The Role We are seeking a DevOps / Platform Engineer to maintain and enhance our existing platform infrastructure, with opportunities to contribute to backend development when needed. Our systems are already live and in active use, so your focus will be on reliability, performance, automation, observability, and clean, maintainable Infrastructure-as-Code. You’ll also support Python and Node.js backend services. This role is centred on operational excellence, continuous improvement, and technical ownership. The position is based at our Paddington HQ and reports directly to the Chief Technology Officer (CTO), ensuring close alignment with our technical vision and strategic roadmap. Responsibilities • Maintain and evolve cloud infrastructure, primarily on Google Cloud Platform (GCP), with some exposure to AWS and Azure, • Write, review, and manage modular, reusable Terraform code, • Operate and enhance CI/CD pipelines using GitHub Actions, • Containerise and deploy backend applications using modern tooling (e.g., Docker, Kubernetes), • Implement and manage comprehensive logging, monitoring, and alerting systems, • Contribute to the backend codebase for service integrations, internal tooling, and incident resolution, • Improve developer workflows and internal automation to increase team velocity, • Proven experience operating production-grade systems in a live environment, • 1–3 years experience in DevOps, Cloud Engineering, or Platform Engineering roles, • Hands-on experience with Infrastructure-as-Code using Terraform (modular and reusable patterns preferred), • Strong foundation in Linux, networking, and container technologies, • Experience deploying and managing applications on at least one major cloud provider (GCP preferred; AWS or Azure acceptable), • Experience working with relational databases in production environments (e.g., Postgres, MySQL), including basic performance troubleshooting, migrations, backups, and access control., • Familiarity with observability tools such as Prometheus, Grafana, ELK stack, or OpenTelemetry, • Experience with container orchestration platforms, particularly Kubernetes, • Ability to systematically troubleshoot and debug distributed systems, • Production experience with Google Cloud Platform (GCP), • Knowledge of security and IAM best practices, including role design, policy management, and access boundaries, • Experience optimising CI/CD pipelines for speed, reliability, and developer experience (e.g., caching, incremental builds, rollback strategies) You will join a small, highly technical team where your voice will be heard, and your contributions will directly shape our platform and products. We value ownership, curiosity, and a collaborative mindset. You’ll work onsite at our Paddington HQ, embedded within a close-knit engineering team that values transparency, continuous learning, and impactful work. This role reports directly to the CTO, offering a unique opportunity to influence technical direction from the ground up. Application Process As part of your application, please complete the accompanying form in addition to submitting your CV. Interview Stages: • Application Review – We assess your background and experience., • Take-Home Technical Assessment – A practical exercise to evaluate your engineering approach and problem-solving skills., • Technical & Team Fit Interview – A virtual discussion covering your technical expertise, past projects, and cultural alignment., • In-Person Assessment at HQ – A final visit to our Paddington office for deeper technical discussions, collaboration exercises, and team interactions., • Offer – Successful candidates will receive a formal offer following the final stage. If this sounds like you, no need to send us your CV. Just fill in the form below 👇 Strictly no agencies or recruiters. We are only accepting direct applications from candidates.

Data Annotator Location: Remote (UK-based) Contract: Flexible, part-time or full-time hours Hourly Rate: £17–£20 Dependent on experience Ideal for graduates who are looking to start working or professionals who want to work on the side in order for more Our client, a fast-growing company working at the intersection of gaming and AI, is seeking AI Trainers to support the development of next-generation interactive experiences. This is an excellent opportunity for candidates with strong attention to detail, a passion for gaming, and an interest in narrative design or AI technologies. Role Overview As an AI Trainer, you’ll work closely with creative and technical teams to improve the accuracy and performance of AI models used in immersive, story-driven virtual environments. This role involves detailed content annotation, reviewing AI responses, and supporting world-building tasks. Key Responsibilities • Annotate and review content across dialogue, quests, scenes, and character interactions, • Support world-building through character profiles, narrative details, and setting descriptions, • Evaluate AI responses using established quality guidelines, • Maintain consistency and accuracy in all annotated data, • Collaborate with internal teams to support ongoing model development Candidate Profile • Fluent English speaker, • Strong interest in gaming, particularly narrative or story-focused titles, • Excellent attention to detail and ability to follow structured guidelines, • Confident communicator who can provide clear, constructive feedback, • Comfortable working in a flexible and dynamic environment Desirable Experience (Not Essential) • Creative writing, storytelling, copywriting, or content creation, • Media, film, audio, or narrative design, • Performing arts or voice work, • Marketing, communications, or audience engagement, • Psychology, philosophy, or behaviour-focused disciplines, • STEM backgrounds with strong structure and clarity, • Experience with AI, ML, or data-related tasks Additional Information • Flexible 20–40 hours per week, • Remote working, • Opportunities for ongoing work, bonuses, and progression Please follow the Morpheus LinkedIn page for more opportunities. Note this is a sole trader opportunity. Morpheus will help with this as you go through the process if not currently one!

The Senior Workspace Engineer will be supporting the operational delivery of our Virtual Desktop Estate and its associated services. This role has a key focus on assisting with the technical delivery of strategic projects, in addition to ongoing operational support of services. This role is for a EUC focused technology specialist with exceptional technical skills to join a highly driven, motivated, and skilled third line team, supporting a Virtualised Desktop environment / platform comprising of multiple technologies / products. Agility, customer centricity and creativity will be critical for the successful candidate to fit into the organization. The Citrix Engineer performs a wide variety of evaluations, maintenance, installation, and training tasks to ensure the enterprise Citrix systems and infrastructure related equipment meets company and user satisfaction. This combined with a large project pipeline, will allow someone with the right skills to have exposure to both BAU and project work. The environment is fast paced and allows huge exposure to the latest technologies, coupled with the ability to be involved with the planning, design and commissioning, of new and existing requirements. Within the role you will provide 3rd line support, infrastructure delivery, BAU and project based work across the enterprise. You will support IT incidents, effectively managing technical and business based communication and ensuring that root cause analysis and effective resolution is delivered. You will enable infrastructure strategy to be realised via information and knowledge sharing with other infrastructure team members as well as architects. Key Skills: • End User Computing (EUC) experience, • Citrix Virtual Apps and Desktop (Must Have), • Ivanti/AppSense (Must Have), • NetScaler, • Experience designing and implementing Citrix Solutions

🌳🌳🌳 🚀 – Front-End Tech Lead / Development Team Lead (x5)- Vue / React / Angular /Javascript, Azure, Testing, Remote - Scotland - Award-Winning, High-Growth Tech Scale-Up Award-Winning, High-Growth Tech Scale-Up | AI-Powered SaaS | £67,000–£80,000 + Market-Leading Benefits Areti Group – Carbon Positive Tech Recruitment | People & Planet Before Profit This is a front-end–first leadership role. You’ll lead a cross-functional product engineering team, with your primary focus on: 🌳 SPA architecture and front-end design - VUE.JS, Angular, Javascript, React.JS 🌳 Complex, data-rich user interfaces 🌳 Modern JavaScript frameworks 🌳 Usability, performance, and maintainability at scale You’ll still collaborate closely with backend engineers, but your ownership sits firmly on the UI and client-side experience. Teams may focus on: 🌳 Major UI modernisation initiatives 🌳 New front-end modules and workflows 🌳 Large DOM / high-interaction interfaces 🌳 Performance optimisation and UX refinement 🌳 Design system evolution and component architecture Focus areas rotate annually, offering long-term growth and variety. What You’ll Do 🌳 Lead and coach 2–6 front-end / full-stack engineers 🌳 Own front-end technical direction, architecture, and standards 🌳 Drive SPA design decisions across Vue / React / Angular codebases 🌳 Partner with Product and Design to shape feature scope and UX 🌳 Build, test, and ship high-quality, user-facing features 🌳 Break down complex UI challenges into clear, deliverable work 🌳 Influence backend API design to support excellent front-end experiences 🌳 Stay hands-on with code, especially while teams are scaling 🌳 Help interview and hire senior front-end engineers 🌳 Champion accessibility, performance, and usability best practices Tech Stack (Front-End Focus) We’re looking for strong front-end engineers who can lead technically. Core technologies include: 🌳 Vue.js (primary SPA framework) 🌳 JavaScript / TypeScript 🌳 HTML, CSS (modern layout, responsive design) 🌳 SPA state management and component architecture Supporting stack (you’ll collaborate closely, not own alone): 🌳 .NET (.NET Framework & .NET Core) 🌳 Azure SQL & Azure Cloud 🌳 RESTful APIs 🌳 Bonus: SignalR, RabbitMQ, broader Azure services Experience with large, complex, data-heavy interfaces is a major plus. About You Leadership titles aren’t required - front-end leadership behaviours are. You’ll be a great fit if you: 🌳 Are a senior front-end or UI-focused full-stack engineer 🌳 Have led technical direction for SPAs or front-end platforms 🌳 Enjoy mentoring engineers and raising the bar on UI quality 🌳 Are confident making architectural decisions in JavaScript frameworks 🌳 Care deeply about usability, clarity, and performance 🌳 Can challenge assumptions constructively and ask the “awkward” questions kindly 🌳 Thrive in agile, product-led SaaS environments 🌳 Want to build software that people genuinely enjoy using What You’ll Get 🌳 £67,000–£85,000 depending on experience 🌳 Remote-first working across Scotland 🌳 £1,000+ annual learning & development budget 🌳 33 days holiday, rising to 40 🌳 4-week paid sabbatical after 5 years 🌳 Private healthcare, income protection, death-in-service 🌳 5% matched pension 🌳 Innovation Weeks (twice per year) 🌳 20 hours paid volunteering time 🌳 Monthly team social time (in-person & virtual) 🌳 A genuinely kind, ambitious, and collaborative engineering culture 🌍 Working Model 🌳 Remote-first across the UK 🌳 Optional collaboration days in the office 🌳 Flexible working hours (37.5-hour week) 🌳 No mandated office days - trust and outcomes matter most

About the role As a Senior Technical Lead- Agentic AI, you will be an enterprise-level senior leader who is pivotal in driving value through the application of AI technology across the Group. Reporting to the client AI Engineering Lead and aligned to the Group Head of Software Engineering, you will be accountable for ensuring technical designs and overarching technology strategy provide an optimal balance between cost, risk, time to value, and all other considerations, for AI solutions and ML platform development. Tell me more, tell me more… Our client is currently looking for a new recruit in joining their team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday. Shifts: Monday – Friday (37.5 hours per week) Experience and Skills Required: • At least 10 years of experience working in Enterprise Engineering, working in complex environments, with a proven track record of delivering tangible value through technology, • Demonstrated ability to provide deep, hands-on technical leadership across multiple squads, setting technical direction and ensuring the delivery of consistent, enterprise-grade solutions with robust architecture, • Experience delivering AI tools and capabilities, • Willingness and ability to be on-site and travel weekly (or as needed) between Barcelona and London, • Enthusiastic, optimistic, forward-looking, • Outstanding leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse and cross-functional team, • Strategic and analytical thinker, with the ability to translate business problems and opportunities into potential AI solutions and actions., • Ability to frame complex technical considerations for consumption by time-poor executives to support decision-making and education, • Airline industry experience is preferred. Responsibilities • Regular travel to work hands-on with technical leads across squads, • Assessing the feasibility of new AI initiatives, use cases, and adoption of existing propositions, and identifying low-cost, quick-start technical approaches to support left-shifted value, • Operating a structured and data-driven approach to articulating and burning down technical risk, • Modelling adoption cost, • Technical governance, including the KDD (Key Design Decision) process for IMS products, supporting rapid auditable decision-making and conformance to Group standards for reusable components, design patterns, and ML models, • Experience and knowledge of technical approach to model development and contemporary ML engineering, including 3rd party platforms, routes to live and CICD pipelines for MLOps and data science, • Maintaining a disciplined, auditable approach to architectural decision making aligned to agile principles, • Working with other teams to ensure smooth operational introduction of new services in accordance with all required procedures and guardrails, whilst identifying and sponsoring improvements to the existing processes, • Continuously assessing and disseminating new 3’d party AI capabilities to ensure client and the operating companies have access to the most cost-effective options, • Architectural consensus building with client CTO, CDIO, cloud platform and data platform teams, • You will also foster an engaged community of technology practitioners and interested parties across the Group, and partner with the People and Culture team to ensure AI Academy learning path content/ curricula are created and consumed by colleagues across the Group. What’s in it for you? – Our client loves to reward their people for doing a great job. • This is a 6 months contract., • A day rate, £700-750 on PAYEE via Hays or £800-890 on Hays approved Umbrella company-in-scope IR35, • This role provides a hybrid working access from the comforts of your own home and only going to our state-of-the-art office in London (2/3) days per week. Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!

Job information: • Functional title – VP, Project Manager - Resiliency, • Department – Project Management, • Corporate level – Vice President, • Location – London Office (Hybrid onsite 2 days per week) The Vice President, Project Management will be: • Responsible for delivery of a suite of Projects across Operational and Technology resilience., • Responsible for developing, in conjunction with the Sponsor / Project Owner, a definition of the project(s) and ensures the project(s) is effectively resourced and manages the relationships with a wide range of groups (including all project contributors)., • Responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team., • Responsible and accountable for the delivery of several projects , whilst supporting the Portfolio Manager with timely information, escalations and portfolio wide issues., • Responsible for detailed project reporting and strict governance adherence, • Responsible for demonstrating that stated benefits have been realized once the project has been delivered. Essential Function / major duties and responsibilities of the job Strategic • Defines plans through a rigorous and highly interactive process of defining business requirements, project specifications, managing resources and environments., • Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary., • Relationship management; develop and maintain strong relationships with stakeholders, both internal and external., • Presents plans and business cases and gains their sign off from sponsors and other stakeholders., • Ensures the benefits are measurable and agreed by all stakeholders, • Follows the Project Framework adhering to all required governance., • Keeps a tight control on projects costs and time booking. Operational • Manage day-to-day operational aspects of a project, scope, and budget., • Manage and maintain interlock of projects with other project managers., • Create and execute project work plans and revise as appropriate to meet changing needs and requirements., • Effectively apply, support and champion the CLS Governance methodology and enforce project standards., • Review deliverables prepared by the project team before company-wide review., • Identify all project resources and where necessary work with the PMO to secure project support resources., • Identify and lead the virtual project team., • Manage, mitigate, and report project risks and issues., • Where required, recruiting project staff and consultants., • Managing co-ordination of the partners and working groups engaged in project work., • Ensure project documents are complete, current, and stored appropriately., • Detailed project planning and control including:, • Developing and maintaining a detailed project plan., • Managing project deliverables in line with the project plan., • Recording and managing project issues and escalating where necessary., • Resolving cross-functional issues at project level., • Managing project scope and change control., • Monitoring project progress and performance from a benefit realization, time, cost, and quality perspective., • Providing status reports., • Liaison with, and updates progress to, project steering board/senior management, • From time to time, provide cover for peers and assist in the creation and issuance of departmental reports., • Understand basic revenue models, P/L, and cost-to-completion projections, apply analysis to this data to make project decisions and provide reporting of this data. Leadership • Coach and mentor and lead junior members of staff., • Display complete ownership for projects leading by example., • Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who are not direct reports., • Experienced at managing stakeholders ensuring effective communication and governance is in place., • Influence and manage the project teams (internal and external) to deliver to the required constraints of time, budget, and quality. Experience / essential and desired for successful job performance. • Significant practical experience of leading and managing Projects across diverse domains including ones within operational or technology resilience., • Extensive hands-on experience of delivering complex change programs across an end-to-end project lifecycle gained within a large high regulated organization., • Understands Operational Resilience frameworks, strategic alignment, Risk Assessments, Regulatory Compliance implementations and IT security Frameworks., • Experience with tools such as enterprise repositories, Configuration Databases and Operational Resilience platforms, • Understands change management and implementation on new policies, process and tools., • Have responsibility of delivering change programs with budgets more than £1m, • Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases., • Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems., • Experienced in creating well-structured, quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project., • Experience of using PlanView or similar, to produce and maintain high quality project plans., • Strong personal work ethic and excellent inter-personal skills. Qualifications / certifications • CBCI / CRISC / CISSP / ISO22301 Lead Implementer., • Formal training Project Management (MSP/PRINCE2/PMI/APM/SIX SIGMA), • Professional PM accreditation (Prince 2, PMI, APM etc. Success factors / ‘How’ Personal characteristics contributing to an individual’s ability to excel in the position. • Proactive Leader – Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost-effective quality deliverable whilst ensuring effective time management to get the job done., • Strong communicator – Be able to demonstrate a number of years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the “Art” as well as the “Science” of project management to ensure that CLS obtains the maximum value for its investment., • Delivery of Business Benefits – A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits., • Excellent Problem-solving skills – Demonstrable competencies in solving problems. Always challenging ‘facts’ in order to find the best plan to deliver the project. Where and when necessary, escalate early and appropriately to management prior to avoid issues and deviations to plan., • Consultative relationship management – Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication., • Strong People Management Skills – Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans.

ROLE OVERVIEW // We are seeking an experienced Infrastructure Operations Manager to join the IT Infrastructure team within our Technology Department, based at the firm’s London head office. The team supports our London headquarters together with offices in Europe, Hong Kong, and mainland China, delivering a secure, high-performance infrastructure platform that underpins business operations across all locations. Reporting to the Head of Infrastructure and Service Delivery, you will lead the Infrastructure Operations function, managing a team of nine specialists and working closely with the Infrastructure Engineering team. You will ensure that networks, platforms, and applications operate reliably, meet performance and availability targets, and evolve to support business growth. You will drive operational excellence and continuous improvement through measurable management, proactive monitoring, and a focus on automation, observability, and digital-experience monitoring. In addition, you will develop and empower your team, providing the technical leadership, tools, and standard approaches needed to deliver consistent value to the business. This role requires deep knowledge of infrastructure implementation, review, and lifecycle management across physical, virtual, and cloud environments, together with the ability to interface effectively with business stakeholders, optimise vendor relationships, and contribute to the delivery of the firm’s technology strategy. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Lead the 24/7 operational support function, providing strategic oversight of the firm’s IT systems and ensuring services remain cost-effective, resilient, and aligned with business priorities., • Deliver the operational elements of the IT roadmap, embedding continual improvement, managing performance, budgets, and expenditure across operating and capital lines., • Build and develop a high-performing operations team, working with HR and Procurement to optimise workforce capability, vendor performance, and service partner engagement., • Drive proactive monitoring, observability, and digital-experience (DEX) practices to detect and prevent issues, lead problem resolution, and oversee post-incident reviews., • Maintain accountability for third-party service delivery, ensuring supplier SLAs and KPIs are met and taking corrective action where required., • Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%)., • Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Our technology environment includes: • Windows 11 workstations running Microsoft Office, document management systems and legal applications., • Windows Server and virtualisation platform-based server infrastructure on enterprise-grade hardware, complemented by secure application and desktop delivery solutions., • Enterprise network infrastructure (e.g., Cisco, Juniper), a global WAN connecting multiple data centres and regional offices, secured by network security appliances, cloud-based security solutions, and remote access VPN technologies., • Monitoring and observability via infrastructure and user-experience monitoring solutions., • Advanced cybersecurity systems and managed services delivering compliance with appropriate industry controls and standards., • Lifecycle and vendor support arrangements including application delivery controller maintenance, storage platform support, software packaging solutions, identity services, and unified support arrangements. The role will drive further evolution of this landscape with greater automation, cloud-adaptation and efficiency. CANDIDATE PROFILE // Candidates for this position must have: • Proven leadership and team-management capability, with the ability to define and deliver an operational vision that aligns IT outcomes to business goals., • Extensive experience in IT operations and service management, with a record of driving process standardisation, automation, and continual improvement (ITIL, DevOps)., • Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams., • Sound financial management, including budget planning, cost control, and optimisation across complex IT environments., • Broad technical understanding of enterprise infrastructure, including networks, data centres, cloud platforms, and operational tooling., • Effective vendor and partner management, ensuring third-party services align with business objectives and performance standards., • Excellent written and verbal communication, capable of conveying complex technical matters to non-technical audiences., • Experience leading operations in dynamic, high-availability environments delivering 24/7 enterprise support., • Proficient in Agile methodologies (Kanban, Scrum) and vulnerability management tools such as Microsoft Defender and Nessus., • Collaborative, structured, and outcome-focused, with a pragmatic, service-oriented approach to delivery We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Key Responsibilities Advanced Support & Problem Management • Own and resolve complex, high-impact, and escalated support issues that cannot be resolved by Tier 1 staff., • Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization., • Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions., • Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Endpoint & Systems Management • Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching., • Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks., • Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management. Project Leadership & Infrastructure • Lead or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment., • Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management., • Collaborate with Infrastructure and Security teams to test, validate, and roll out security patches and system changes. Mentorship & Knowledge Transfer • Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training., • Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides., • Communicate solution findings, project updates, and operational risks clearly and confidently to both technical stakeholders and executive leadership. Required Qualifications. • Progressive experience providing high-level deskside, field, or end-user support in a corporate environment., • Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints., • Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF)., • Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency., • Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations., • Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting., • Ability to lift and move computer equipment up to 40 lbs and perform cable management tasks. Preferred Qualifications • Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+)., • Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix)., • Direct experience with cloud identity and synchronization services (e.g., Azure AD Connect)., • Experience managing executive communications and high-priority incidents. At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers. You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career. Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible. Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

Senior Network Engineer | £50,000 - £60,000 | 90% Remote (London) | MSP Are you a seasoned network professional who thrives in fast-paced environments and loves solving complex technical challenges? Our client is looking for a Senior Network Engineer to play a pivotal role in supporting and evolving our customers' network environments. In this position, you’ll be the go-to expert for troubleshooting, designing, and improving network infrastructure. You’ll work closely with a highly skilled technical team, take ownership of critical issues, and contribute to delivering a first-class service experience. What You’ll Do Customer & Incident Management • Take full ownership of technical issues, ensuring they’re triaged, resolved, and communicated effectively., • Deliver timely, high-quality support that meets or exceeds service expectations., • Serve as a subject matter expert across one or more networking domains., • Maintain deep knowledge of multi-vendor environments (e.g., Cisco, Fortinet, Juniper)., • Analyse, troubleshoot, and optimise network infrastructure across physical, virtual, and cloud-connected environments., • Work confidently across multiple operating systems relevant to network operations., • Manage software and firmware updates across network devices., • Develop scripts or processes that automate tasks and enhance operational efficiency., • Identify potential risks and vulnerabilities, ensuring proactive protection across customer environments., • Contribute to structured change control processes and implement changes safely., • Maintain accurate asset and support documentation., • Support ongoing improvement of operational processes, standards, and systems. Who You Are You’re a technically strong, proactive engineer who enjoys both problem-solving and forward thinking. You bring: • Strong leadership qualities, with the ability to mentor others., • Clear, confident communication skills., • A methodical and analytical approach to troubleshooting., • A collaborative attitude, balanced with the ability to work independently., • A mindset centred on continuous improvement and staying ahead of emerging technologies., • Responsibility, ownership, and a commitment to seeing tasks through to completion., • An innovative streak—someone who questions the norm and strives for better solutions. Please apply now for immediate consideration.

The Job: 💻 Job Title: Customer Success Manager 🎨 Industry: Enterprise SaaS (Retail) 🌍 Working Set-Up: Hybrid with visits to either London or Manchester offices (Your first few weeks will require office visits 2 days p/w - Set-up flexible beyond this point) 💸 Salary - £50,000-£65,000 p/a + discretionary 10% bonus (DoE) 📋 Interview process: 3 stages (virtual) The Role: Leo Technology have partnered with a long standing client to help them make a critical hire for their customer success team! This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for a talented CSM to join them and work proactively with their accounts to ensure maximum value is generated whilst also focusing on building long-term relationships. As the Customer Success Manager you'll prioritise the needs and satisfaction of their customers. You'll work closely with a mixture of SME and Enterprise customers to ensure they're deriving value from the platform and understand the best practices relevant to their industries. You will collaborate with the Account Management team to identify opportunities to up-sell and cross-sell products and services to clients. You will also work closely with the Product teams to provide detailed client feedback to support the improvement and growth of the platform. This is an incredibly exciting opportunity for an experienced CSM who is looking to take their career to the next level with a global (and growing) business! The Person: • Proven experience as a Customer Success Manager, • Experience working as a CSM for a SaaS product (ideally enterprise level), • A desire to solve customer problems and create customer happiness, • Presenting and communication skills, in person and on video calls, • Experience in a customer facing role, • Retail knowledge is desirable, but not essential Interview Process: • 1st stage: Call with the hiring manager, • 2nd stage: Panel interview, • 3rd stage: HR culture chat Important Notice: We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion. Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website.

Delivery Support / Product Operations Assistant 6 month contract (extensions possible) London – (Hybrid 2/3 dpw onsite) Inside IR35 Superb London based client, are looking for a Delivery Support Assistant, for an initial 6 month contract, with a hybrid working set up. You will provide operational and administrative support to the product team; including project coordination, workshop organization support, documentation, governance and communications. • Project Coordination: Work closely with the wider delivery function to provide product inputs and updates into workstreams, trackers, and governance processes. Ensure alignment between product priorities and delivery milestones., • Operational Support: Schedule and manage meetings, workshops, and follow-ups with internal teams and external partners. Prepare agendas, capture actions, and ensure timely closure of tasks., • Workshop Organization & Support: Coordinate logistics for in-person and virtual workshops (venue booking, invites, materials). Support facilitation by preparing content, capturing outputs, and ensuring follow-up actions are tracked., • Documentation & Governance: Organize and maintain product documentation (roadmaps, briefs, FAQs). Support governance processes, including approvals and compliance checks., • Communication: Draft and circulate concise updates for stakeholders. Coordinate with marketing and enablement teams for collateral distribution., • Strong organizational and time-management skills., • Excellent communication and stakeholder coordination abilities., • Proficiency in MS Office; familiarity with tools like Jira or Confluence., • Detail-oriented with ability to manage multiple priorities in a fast-paced environment., • Previous experience in project coordination, PMO, or delivery support roles.

Service Desk Lead - London (office based, 4 days per week in the office) - £50,000 to £60,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK and be able to commute to the office 4 days per week. La Fosse is collaborating with a London-based client to appoint a Support Desk Lead within a well-established organisation. The successful candidate will oversee the smooth operation and performance of critical digital platforms, including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key requirements: • Experience managing Jira Service Desk or similar IT/service management platforms., • Ability to monitor and manage service requests, ensuring timely resolution., • Basic to intermediate SQL querying to maintain and compare marketing platform data against databases., • Python knowledge is a plus but not essential; training can be provided., • Familiarity with digital marketing platforms and tools, including SMS and WhatsApp functionalities., • Website management knowledge (CMS, troubleshooting, or basic maintenance)., • Analytical and problem-solving skills to support smooth operation of integrated platforms. Interview process: 2 stages 1st stage = 30 minute screening call 2nd stage = Virtual Technical interview How to apply: Please click the link or email me directly

Role: Technical Delivery Lead Location: Farringdon London, Hybrid 3 days onsite 2 days remote 12 Months contract with possible renewal This role is required to lead the technical transformation and delivery of the Non-Financial Regulatory Reporting platform working with the engineering teams, operations partners and third-party vendors. This is not a project management role. It is a technical delivery role so requires understanding of software development and technology platform migration. Responsibilities • Accountable for technology delivery of the platform migration project from pre-project to implementation, • Responsible for Leading multiple delivery streams to deliver successful project outcomes, • Plan, track and manage budgets & resources, • Vendor management SOWs, budgets, invoice approvals, resource onboarding /offboarding and governance through regular governance meetings, • Providing technical leadership and guidance to team, • Partnering with business stakeholders, architects to understand business requirements and low-level technical design, • Plan, manage, track delivery through a combination of agile tools and traditional planning tools where required to ensure overall delivery across all streams are sequenced and tracked, • Ensure risks are pro-actively managed and highlighted in right forums to seek support for resolution, • Deliver project in guidance and adherence to Banks software delivery, security, release management standard & guidelines., • Ensure all deliverables, checkpoints are planned and delivered to meet the banks standards and quality gates, • Pro-active planning on development dependencies and plan and track them to closure, • Ensure quality standards are built into the development phase with a quality first approach, • Measure and monitor progress and quality using data-oriented approach, • Participate in scrum of scrums and cross stream meetings to discuss, highlight dependencies across systems., • Conduct regular checkpoints (daily scrums , weekly project meetings) and track actions to closure, • Put in change management processes to manage and deliver agreed business outcomes, • During test phases, actively drive defect fixes to meet SLAs. measure and manage defect density, re-open rates, • Promote a culture of inclusiveness and have active participation from the team during team meetings and standups., • identify areas of improvement from each sprint and work towards continuous improvement to improve sprint velocity and quality Requirements • 12+ yrs SDLC experience with a track record of successfully delivering complex projects., • At least 5 years’ experience in managing large scale projects & building applications from scratch using APIs, data marts and cloud-based products., • Strong project / program management skills., • Should have prior experience in managing virtual teams in onsite/offshore model., • Should have a development background and the right level of experience and expertise to coach and design, plan and deliver complex applications., • Agile execution expertise., • Ability to work under pressure and strict deadlines., • Own overall delivery and drive teams velocity., • Strong analytical and communication skills., • Go-getter with a keen focus on delivery. Desired Qualifications • Regulatory reporting experience with, • Regulations like Dodd Frank, CFTC, MIFID I and II, HKMA, MAS, ESMA/EMIR, • Listed and OTC derivative and cash products across asset classes, • Working with GTRs like DTCC, ICE, ARM/APAs like UnaVista, TRADEcho, • Experience as a full stack developer., • Data modelling and development experience., • Database experience - SQL, MSSQL, Oracle and NoSQL, • Caching Technologies like Redis, • Cloud development/migration experience, • Python, • TDD development, • Hands on experience with Testing (Playwright and ALM Octane), Test Automation, • Hands on experience with Messaging Queue Technology (Kafka, MQ)

Support all systems in this prop Trading Firm as part of a small IT team. You’ll be joining a team with responsibility for all IT, so you’ll get plenty of variety and will be one of the go-to IT generalists with a strong focus on Networking. From configuring and troubleshooting networks to resolving day-to-day IT issues, you’ll have end-to-end ownership with full systems admin access - no slow escalations, just real responsibility. This role offers excellent exposure across networking, Linux and Windows systems, virtual machines, Azure, Active Directory, and PowerShell, making it ideal for someone looking to deepen their technical breadth while sharpening their networking expertise. It’s expected that this could be the second or third role of your career, and you will be sitting directly on the trading floor, interacting with traders and fixing issues throughout the day. You will need to have worked in a similar, smaller environment. Experience across Cisco Networking is a must. Windows, Linux, Azure, Active Directory and some PowerShell scripting would be great to have. If you do things outside of work e.g. Home lab, Built a gaming PC or qualifications, let us know! Want to make your next move into a Trading firm? Get in touch. No up-to-date CV required.

Excellent opportunity for Deskside Support Engineer to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Advanced Support & Problem Management (Tier 2/3) • Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff., • Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization., • Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions., • Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Endpoint & Systems Management • Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching., • Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks., • Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management., • Lead or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment., • Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management., • Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training., • Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides., • Communicate solution findings, project updates, and operational risks clearly and confidently to both technical stakeholders and executive leadership. Required Qualifications • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience., • Experience: Progressive experience providing high-level deskside, field, or end-user support in a corporate environment., • Technical Skills:, • Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints., • Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF)., • Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency., • Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations., • Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting., • Soft Skills: Proven ability to lead small projects, excellent communication and documentation skills, and experience in mentorship or knowledge transfer., • Physical Requirements: Ability to lift and move computer equipment up to 40 lbs and perform cable management tasks. Preferred Qualifications • Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+)., • Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix)., • Direct experience with cloud identity and synchronization services (e.g., Azure AD Connect)., • Experience managing executive communications and high-priority incidents.

Senior Manager - Palantir Centre of Excellence Salary: £100,000 - £120,000 (depending on experience) + Car Allowance + 10% Bonus Travel Requirements: Up to 60% London Based About the Role Join an expanding and highly successful strategic alliance with Palantir Technologies. We're seeking innovative and trusted experts to deepen our collaboration and capability. As a Senior Manager within our Centre of Excellence, you'll apply your substantial experience to identify opportunities and design, implement, and govern scalable, high-performing solutions that combine Palantir's proven AI technology with strategy, delivery, and transformation expertise to help clients tackle complex challenges at speed. Our Palantir Centre of Excellence forms an integral part of our Data & AI practice, where we are scaling AI-led transformation across industries and sectors, deepening our alliances, and growing our joint tech and AI capability. We help clients navigate the complexities of digital evolution, harnessing the full potential of their technology investments. We have a strong track record of delivering complex, end-to-end Palantir Foundry-enabled solutions and a robust pipeline of opportunities to work with leading global and local brands across multiple industries. You'll work alongside experts across industries to design and deliver forward-looking solutions. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you'll be part of a collaborative, forward-thinking community built to grow with you and the world around us. What Your Days Will Look Like • Lead and demonstrate your growth as a strategic advisor to design and implement Palantir Foundry-enabled solutions that drive strategic transformations through technology, AI, and data, • Apply your substantial understanding of Palantir Foundry to drive value creation and strategic transformation for clients, optimizing their digital investment for maximum business impact, • Collaborate with client Enterprise Architects, CDOs, and CIOs to design and implement scalable data architectures and operational models within Foundry, overseeing key design and deployment decisions, • Guide cross-functional teams, leveraging diverse skills, assessing delivery risks, and reviewing technical outputs to deliver tailored, high-value Foundry solutions to clients across complex environments, • Develop and sustain high-performing, diverse, and inclusive teams, motivating and coaching others to ask thoughtful questions and solve through complexity, • Cultivate strong relationships with stakeholders, fostering collaboration and enhancing client value to drive project success, • Identify opportunities that drive success and growth of the strategic alliance with Palantir, • Model and reinforce professional and technical standards, code of conduct, and independence requirements Essential Requirements • Experienced across data/analytics/engineering or consulting with demonstrable track record of high-quality delivery of scalable data products within complex client environments, • Working knowledge and hands-on experience of Foundry building blocks (e.g. Ontology, pipelines, apps, AIP), • Some experience in object-oriented design, software engineering, and experience in at least one relevant coding language (e.g. Python/PySpark, R, Java, Typescript, SQL), • Experience of UX design and/or data visualisation, • Strong understanding of data engineering, data modelling, and platform integration across enterprise environments, • Demonstrated adaptability and ability to learn new tools quickly, taking on open-ended problems in unstructured and fast-paced environments, • Excellent communication and stakeholder management skills, influencing others to gain alignment and move things forward, • Proactive approach to identifying and resolving potential challenges, • Ability to develop, lead, and motivate a team of technical consultants, • Extensive experience in Financial Services, Government, Healthcare, Energy, or Manufacturing Desirable • Palantir Foundry certifications, • Transferable government clearance (SC, DV) What You'll Receive Our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including: • Empowered flexibility and a working week split between office, home, and client site, • Private medical cover and 24/7 access to a qualified virtual GP, • Six volunteering days a year, • And much more

Why NKD? Part of the ITA Group community of companies, NKD is a next-generation employee engagement agency based in London. We exist to make the world of work better, and we do it for some of the world’s most loved brands. We're passionate about employee engagement, customer experience and brand cultures. We combine our expertise in strategic consulting, learning and development and creative communications to shift thinking, change behaviour and transform performance for some of the world’s most exciting brands. We specialise in helping clients identify their unique people challenges. Our success is built on delivering culture change and engagement through Learning and Skills activation and Leadership Development initiatives that make a difference. What's the role? The Solutions team is a critical part of NKD, responsible for creating, defining, and improving NKD’s solutions and products so we can consistently wow and delight our clients. The Solutions Director leads the successful design and delivery of our solutions in three ways: client leadership on the design and delivery of our bespoke products as part of specified projects; providing subject matter expertise and input into pre-sale opportunities in partnership with the Business Development team, and leading and delivering on internal team projects to ensure we’re as fit inside as we are outside. You’ll steer our discovery work, getting under the hood of the businesses we work with using your finely tuned, strategic consultancy skills. You’ll cast a new lens on their business problem and propose bespoke, human-centred end-to-end solutions that inspire and enable people to deliver lasting change. You’ll lead a talented portfolio team to create and deliver innovative projects and programmes with results that stick. Subject areas are varied – communications, skills development, leadership development, engagement, on-boarding, customer experience – whatever it takes to help brands keep the promises they make to their customers. The Solutions Director also supports the development of NKD’s people, using your knowledge of skills development and learning, to keep on creating incredible work and aid them in achieving their dreams. And you’ll do your bit to role model a pragmatic and commercially savvy approach that leads to healthy business performance. Think of yourself as • Commercially innovating: Helping NKD grow by bringing to life the breakthrough thinking behind our solutions and ensuring it’s delivered on time, in full and to quality., • Enabling a winning culture: Partnering with our people and our clients authentically, creatively and intelligently, influencing, celebrating and problem solving every day., • A people person: Caring passionately about NKD’s people so they thrive at work. What's involved? Our NKD strategy is built on three pillars: our Family (the team), our Friends (our clients) and our Future (how we grow). The Solutions Consultant role contributes towards the NKD strategy in the following ways: Our family • Role model our 4C behaviours and be a guardian of the NKD culture., • Help to lead and develop our teams through the delivery of client projects, making NKD a truly great place to work by coaching and providing and seeking feedback., • Easily and frequently connect with the NKD team., • Actively lead your self-development and career by leveraging opportunities to help you define and reach your goals., • Demonstrate awareness of your personal style, strengths and development opportunities., • Contribute to operational or strategic thinking across the business., • Take ownership for your personal brand and demonstrates high levels of personal standards. Our friends • Own the overall solution design from discovery right through to implementation, defining clear measures of success., • Walk in our client’s shoes, bringing a fresh perspective to their business or people challenges, often influencing, guiding and advising multiple senior stakeholders through options and decisions., • Easily and frequently connect with clients on specified projects to keep their experience seamless., • Maintain close connections with our partners and Associates, demonstrating a strong awareness of what they can offer and how this can be leveraged to deliver client solutions., • Run design labs to shape new solutions and ensures the successful creation of the end-to-end solution in partnership with the project team and other subject matter experts where appropriate., • Ensure the programme design always meets NKD’s quality standards., • Supports project management with the creation and management of big programme budgets and timelines., • Ensure a commercial approach by partnering with the project and finance team on the regular review and maintenance of the project’s overall health, including the revenue and margin, and makes commercial decisions to get things back on track if needed. Our future • Build a long and successful future for NKD by providing subject matter expertise and input into new business opportunities and proposals in partnership with our Business Development team., • Lead, support and be part of evolving the practice of the Solutions team or wider business, for example, continuous improvement, business growth, capability and skills development, culture teams, operational efficiency, and communication., • Identify opportunities to improve and evolve the way our solutions are created, managed and delivered at NKD as we diversify our client portfolio and product offering., • Demonstrate an insatiable thirst to better our solutions and your craft by researching and leveraging new ways of working, tools and techniques., • Contribute towards our thought leadership by creating and contributing to blogs and case studies. Expertise You will have experience in: • Organisational development, learning and development, human resources, and communications. This will be deep and broad, for example, leadership development, coaching, digital and virtual learning, and preferably for both big corporates or innovative learning, media or strategic consulting agencies., • Client facing roles, being the expert and managing client relationships seamlessly., • Leading or supporting others through change., • Changing, agile and fast paced environments, taking a business savvy and pragmatic approach., • Leading with natural gravitas, convincing communication and commercial experience working with or for companies of all sizes., • Working and delivering through others to create impactful solutions., • Large scale and complex project delivery with budget responsibility., • Making the world of work better through a passion and curiosity for adult learning and behavioural change., • Solving problems creatively, exercising sound commercial and human judgement., • Successfully leading, developing, and coaching teams and helping others to succeed., • A solid understand of the commercial aspects of an agency or similar environment., • Relevant degree level or evidence of continuous professional development in your area of expertise., • Travelling globally and representing your organisation wherever you go. Our 4C behaviours The NKD 4C behaviours define who we are and how we work. At NKD we: Care passionately • This means: do whatever it takes to get the job done brilliantly; help and take of each other; wildly celebrate success., • As a leader this means: support others; guide others to thrive. Connect easily • This means: be interested in people; treat everyone with respect; be a friend., • As a leader this means: collaborate across teams; think as one team and co-create. Inspire confidence • This means: share expertise generously; practice common sense; own and fix the problem., • As a leader this means: energise others inside and outside NKD; talk optimistically about our success and opportunities. Create incredible work • This means: think of new ways to do things; find what we do fascinating; be proud of the work we hand over., • As a leader this means: challenge our customers and teams

Senior Infrastructure Engineer | AWS, Windows, Terraform | Media & TV • Salary - £60,000, • Holborn / TCR office 3 days a week My client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world. They're looking for a Senior Infrastructure Engineer who will support circa 30 internal companies with approximately 1,500 users 100s of freelancers. You will operate in a fast-paced and dynamic work environment. You will be working for a fun organisation, diversity-focused and dress-down culture based in the Holborn / Tottenham Court Road location. The role is on a hybrid model with non-negotiable in-office requirements, currently every Tuesday. You will work alongside 3 other senior engineers, and 2 project-based engineers reporting to the IT Manager. A bit of a unique opportunity here as you will be a ‘modern Windows engineer’ as our client is hosting 60% of their infrastructure in AWS and 40% Windows on-prem. It’s a unique setup being a Windows/Microsoft environment inside the AWS ecosystem. Everything is glued together using Terraform so there’s great tooling at work here. Our client is using Okta & Okta Workflows heavily, you will get great exposure to this! Non-negotiable requirements: • AWS – solid experience is an absolute must, • Terraform - must have written your scripts, • Identity Providers (Okta, JumpCloud, EntraID etc), • Windows Server (2016-22) admin skills, mix of physical and virtual using HyperV Projects: • Migrating the last on-prem servers into AWS/O365. These are mainly file servers that need to be migrated and architected into the AWS estate to remove the last remaining on-prem servers., • Good O365 / SharePoint knowledge will be really helpful for this, • Experience with tools like AvePoint, ManageEngine etc will be helpful for the Windows = AWS/SharePoint migrations, • The eventual goal is to migrate all infrastructure into Lambda. Core duties: • Going to be doing a lot of Windows VM building, EC2 or AWS and running through a problem with them., • Working on our client’s 100 circa Windows VMs over 6 different accounts using AppStream and RDS for databases an EC2 environment of over 100 services, • S3 backups and storage, • FSX cloud storage, • OKTA is central to their hub so lots of Okta and Okta Workflows work including automation projects, • Windows server upgrades, • Easy onboarding for newly acquired businesses, • Security access process There’s no end of projects, and you will be working with a truly awesome team that you’ll enjoy going to work with each day! Apply ASAP if you would relish the opportunity to work in an exciting production environment alongside creative experts in the field. Senior Infrastructure Engineer | AWS, Windows, Terraform | Media & TV

Technical Systems Administrator Location: City of London, on site Monday to Friday Salary: £30,000 to £55,000 Reference: J13007 Join a global sports trading organisation and play a key role in maintaining and supporting the systems that power a fast paced, data driven business. You will support core infrastructure, servers, storage, and Windows environments while working closely with a highly skilled IT team. Key Responsibilities • Maintain and monitor on site and off site servers, • Support internal software and Windows environments, • Administer Active Directory and Group Policy, • Troubleshoot networking, connectivity, and PC issues, • Manage RAID, NAS and iSCSI storage, • Support virtual environments Technical Skills • Microsoft Active Directory and Group Policy, • Strong Windows administration, • RAID, NAS and iSCSI storage support, • Virtualisation, ideally Hyper V, • Hardware troubleshooting and builds, • PowerShell scripting, • Solid networking fundamentals including DHCP, IP addressing and subnetting, • SQL and basic web technologies (HTML) This role will suit someone confident in their technical foundations who enjoys problem solving and wants to continue growing in a hands on IT administrative environment. Apply today to find out more.

Position: DevOps Engineer Location: Cannon Street Hybrid: 3 days in the office 2 from home Company: Financial Exchange Type & Salary: £90,000 - 100,000 + benefits + bonus About the Company: an innovator in financial markets, offering subscription-based stock exchanges, advanced trading technology, and a regulated stock market for growth and established businesses. Its divisions focus on pan-European equity trading, licensing next-generation exchange technology, and providing capital solutions for companies through listings and trading. Responsibilities: • Maintain existing infrastructure and design new cloud and on-premise solutions., • Develop automated global cloud infrastructure using Infrastructure as Code (Terraform)., • Improve automation for cloud and on-premise processes using tools like Ansible and Python., • Work with development teams to implement and optimise new technologies and workflows., • Collaborate on architectural design and cloud best practices with DevOps and infrastructure teams., • Support development and operations teams with build servers, virtual environments, and CI/CD pipelines., • Assist with Linux deployments, including software, OS, and hardware configuration management using tools like Ansible and Terraform., • Plan for system capacity and maintain scalable environments for development, testing, and production., • Prepare and maintain accurate and comprehensive documentation. Must have technical experience: • Over 4 years designing, building, and managing multi-account AWS and/or GCP systems., • Extensive general DevOps expertise, including CI/CD pipelines, deployment strategies, monitoring, and automation., • 4+ years in system administration within RedHat/CentOS-based environments., • Proficiency in automation tools and scripting languages such as Python, Bash, Ansible, and Terraform., • Proven experience with build, release, and version control systems like Git and GitLab. Benefits: • Competitive salary and benefits package., • Opportunity to work with cutting-edge technology., • Collaborative and innovative work environment., • Professional growth and development opportunities. Please reach out to to find out further details.

Platform Infrastructure Specialist – Linux, HPC, Infrastructure & Storage We are partnering with a leading organisation to hire skilled Infrastructure Platform Specialists to support their advanced IT infrastructure, HPC, and enterprise storage environments. This is an exciting opportunity for candidates with a strong technical background in server, storage, and high-performance computing environments. Key Responsibilities: • Install, configure, and maintain physical and virtual servers, including Dell and Nvidia platforms., • Design, deploy, and manage enterprise storage (SAN/NAS) and backup environments, ensuring performance, scalability, and compliance., • Support HPC and AI compute infrastructures, GPU clusters, and model training platforms., • Monitor system health, performance metrics, and proactively resolve incidents to maintain uptime and meet SLA targets., • Collaborate with cross-functional teams to deliver seamless operations and support strategic projects., • Implement security best practices, patching, and disaster recovery processes., • Document procedures, configurations, and incident resolutions for compliance and knowledge sharing., • Lead troubleshooting efforts, root cause analysis, and operational improvements, providing guidance to junior engineers. Required Skills & Experience: • Strong technical expertise across server, storage, networking, and HPC infrastructure., • Experience with Dell EMC, NetApp, HPE, Nvidia, and virtualization technologies., • Linux and Windows system administration experience., • Knowledge of backup, disaster recovery, and monitoring tools., • Scripting and automation skills (Python, PowerShell, Bash, Ansible, Terraform)., • Experience with workload schedulers (e.g., SLURM, PBS) and AI/ML frameworks (TensorFlow, PyTorch) is a plus., • Excellent analytical, troubleshooting, and collaboration skills. Qualifications: • Relevant certifications (ITIL, Dell EMC, NetApp, NVIDIA DLI, Veeam, or equivalent) are highly desirable.

Role Responsibilities • Serve as a Subject Matter Expert across multiple ServiceNow domains, including ITSM processes, CMDB, ITOM, and ITAM, providing guidance and support to development teams., • Collaborate with Product Teams, customers, and key stakeholders to identify business and functional solutions., • Analyze incoming demand requests, translating high-level requirements into actionable technical stories for the backlog., • Actively participate in Agile ceremonies such as Sprint Planning, Daily Stand-ups, Show & Tell sessions, and Retrospectives., • Contribute to the organization’s strategic objectives and foster a high-performance team culture., • Take ownership of defect analysis and resolution, working closely with developers and architects to ensure timely closure. Skills & Experience • Extensive experience as a ServiceNow Business Analyst within a fast-paced IT environment., • Strong knowledge of ServiceNow products in one or more areas:, • ITSM (Incident, Problem, Change, Configuration, Service Request),, • ITOM (Discovery, Service Mapping), or, • ITAM (Software Asset Management, Hardware Asset Management)., • Relevant ServiceNow certifications in these domains are highly desirable., • Proven ability to translate complex, high-level business requirements into detailed technical stories, engaging stakeholders at all levels., • Hands-on experience working within a Scaled Agile framework., • Advanced analytical and problem-solving skills, with the ability to manage multiple priorities effectively., • Exceptional communication skills—both written and verbal—and the ability to collaborate seamlessly with virtual teams across multiple location If you are interested in this role, please apply or email your latest CV to ASAP!

Technical Lead - Enterprise Services (Identity) Hybrid – 3 days onsite | Permanent | IT Division We’re looking for a Technical Lead - Enterprise Services (Identity) to take ownership of end-to-end infrastructure spanning physical, virtual and cloud platforms and play a pivotal role in driving the move from traditional systems to a modern, cloud-first operating model. This is an exciting opportunity to shape, influence and deliver the future of a large-scale enterprise environment undergoing a major technology modernisation. The Role As the Technical Lead, you’ll lead the evolution of our infrastructure strategy, partnering with Architecture, Infosec and wider Technology teams to build a secure, resilient and agile platform. You’ll design long-term roadmaps, set governance and standards, and ensure the seamless transition to modern cloud technologies. This role blends strategic influence with hands-on technical expertise. You’ll guide teams, lead transformation initiatives and step in to support BAU delivery when required, helping accelerate progress and embed best practice across the organisation. What You’ll Be Doing • Designing and delivering 3–5-year infrastructure roadmaps aligned to our transformation strategy., • Leading cloud adoption and driving modern infrastructure principles across the business., • Overseeing physical, virtual and cloud environments, including on-prem data centres and Azure., • Defining governance, standards and architectural principles for infrastructure platforms., • Identifying risks, shaping technical direction and maintaining overall architectural integrity. What You’ll Bring • Proven leadership across IT infrastructure and cloud environments., • Hands-on expertise with modern infrastructure tooling, especially:, • IaC: Ansible, Terraform, GitLab, • Cloud & Platform: Azure, Kubernetes, VMware VCF, • IAM: Microsoft Entra ID, Active Directory, Azure SSO, Conditional Access, • One Identity tools: Safeguard, Active Roles, • Strong knowledge of Linux (Ubuntu, Red Hat), Microsoft enterprise technologies and networking/security (WAN/LAN, Firewalls, IDS/IPS, Load Balancing, ZTNA)., • Experience leading infrastructure transformation and modernisation programmes within Enterprise environments., • Confident communicator with the ability to translate complex technology into actionable plans.

Network Engineer | £30,000 - £40,000 | 90% Remote (London) | MSP Are you ready to take the next step in your network engineering career? Our client is looking for a Network Engineer who thrives in a hands-on technical environment and is passionate about providing outstanding support to enterprise-level networks. In this role, you’ll be a key part of our operations team—owning customer issues, ensuring smooth network performance, and supporting senior engineers with project delivery and infrastructure enhancements. What You’ll Do Customer Support & Incident Handling • Take ownership of technical support requests, ensuring they’re managed professionally from start to finish., • Diagnose and resolve issues independently or alongside the wider engineering team., • Maintain service levels through fast, accurate troubleshooting., • Apply strong knowledge of modern network environments, spanning physical, virtual, and cloud-connected components., • Work confidently across multi-vendor technologies such as Cisco, Fortinet, and Juniper., • Monitor network performance, identify irregularities, and drive issues to resolution., • Work across multiple operating systems relevant to network administration and support., • Perform updates, software deployments, and firmware upgrades across a range of devices., • Create scripts or lightweight automation to streamline daily tasks and improve operational efficiency., • Understand modern security risks and how they impact network environments., • Help safeguard customer infrastructure through proactive monitoring and vulnerability awareness., • Support structured change control processes, ensuring changes are planned and implemented safely., • Maintain accurate records of assets, updates, and configuration changes., • Assist with preparing change requests and implementing approved work. Who You Are • Experience supporting Cisco and Fortinet products, • A motivated engineer with solid hands-on network experience., • A clear communicator who takes pride in delivering excellent service., • A problem-solver who can adapt to both independent and team-based tasks., • Someone who takes responsibility, follows process, and sees tasks through to completion., • Eager to learn, develop new skills, and work alongside senior engineers on complex challenges.

Azure Cloud DevOps Engineer London | Hybrid: 3 days per week | Permanent Salary: Competitive with excellent bonus and benefits About the Role McCabe & Barton are partnering with an Investment Management client in London who are seeking an Azure Cloud DevOps Engineer to join their talented team. You will manage and support Azure cloud platform operations with a focus on Infrastructure as Code, network operations, and identity management, ensuring platform reliability, security, and performance across Azure environments. Key Responsibilities • Manage and maintain Azure environments including Virtual Machines, Storage (Blob, Files, Disks), SQL Database, App Services, Functions, and container services (ACI, AKS)., • Implement and optimise monitoring, cost management, and resource tagging strategies for platform performance., • Provision and manage infrastructure using Terraform, maintaining reusable modules, workflows, and version control (GitHub/ADO)., • Configure and automate deployments using Ansible for Azure VMs and manage Azure-specific modules and inventories., • Design and maintain secure Azure network architectures (VNets, NSGs, Firewalls, VPN Gateway, ExpressRoute, VNet Peering)., • Integrate and manage SASE and zero-trust frameworks including Azure Virtual WAN, CATO, Zscaler, and Palo Alto., • Administer Microsoft Entra ID (Azure AD), manage roles and access (RBAC, PIM), and ensure secure authentication (SAML/OAuth, MFA)., • Support CI/CD pipelines via Azure DevOps or GitHub Actions, troubleshoot builds, and manage YAML configurations., • Implement observability best practices using Azure Monitor, Log Analytics, Application Insights, and dashboards (KQL and Datadog experience desirable)., • Ensure compliance and security through Microsoft Defender for Cloud, Azure Policy, Key Vault, and accepted frameworks (ISO 27001, SOC 2, GDPR)., • Conduct backup and disaster recovery operations using Azure Backup, Site Recovery, and geo-redundant storage for business continuity., • Collaborate effectively across DevOps, infrastructure, security, and development teams to manage incidents and drive continuous improvement. Required Experience • Hands-on Azure administration experience with advanced platform operations knowledge., • Proficiency in Terraform and Ansible for automation and infrastructure management., • Deep technical understanding of networking, identity, and security within the Azure ecosystem., • Strong exposure to CI/CD, monitoring, and observability tools., • Experience supporting financial services or highly regulated environments is advantageous. How to Apply If your experience aligns with the requirements above, please apply with an updated CV.

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. Your Mission 💪 As a Senior People Business Partner, you’ll be the bridge between our people and our performance. You’ll partner strategically with your business area, bringing clarity, commercial insight, and constructive challenge where it matters most. Working closely with leaders, you’ll ensure teams are designed for success, led with confidence, and supported with consistency so boxxe can deliver on its ambitions. You’ll take ownership of the people strategy for your area, driving leadership effectiveness, organisational clarity, and operational excellence, while delivering proactive solutions that create real commercial impact. What you’ll be doing 🎯 • Building long term trusted relationships with key leaders in the business, • Work closely with leaders, getting to know their world and the challenges they face, • Proactively work to cut through the complexity and offer clear, balanced advice to the business, • Continuously translate commercial priorities and turn them into practical people strategies, • You’ll help leaders understand what “great” looks like by setting clear standards for behaviour and performance, • Identify skills and capability gaps to ensure we identify where skills are missing, succession plans need attention, or development opportunities could make a real difference, • Actively support leadership programmes where necessary by shaping and delivering programmes that boost leadership capability across the organisation, • Adopt and promote the use of data to drive decision making by analysing and spotting risks to revenue, productivity, retention and helping leaders utilise these data to make smarter decisions What experience we think you’ll need 🚀 • Proven HR Business Partnering experience in a fast-paced environment, • Extensive experience in organisational change and restructure, • Strong influencing, coaching and relationship-building capability, • Highly data-literate with the ability to simplify complex insights, • Comfortable navigating ambiguity and providing clarity, • Confident challenging senior stakeholders constructively, • Ability to work with the wider people team to complete key projects, • Experience with acquisitions and TUPE process is highly desirable At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

What the ideal candidate would look like • Hands-on ability to lead a firm through a Azure cloud migration, • Excellent day-to-day management of a small team, • Strong project management, using Manage Engine or Jira Job Responsibilities • To lead the Infrastructure team, ensuring the firm’s IT environment is resilient, secure, and strategically positioned for transformation., • The role includes establishing an Infrastructure Development Lifecycle (IDLC), maintaining ISO27001 and Cyber Essentials Plus compliance, developing and managing the Configuration Management Database (CMDB), and creating a technology roadmap to transition from traditional on-premises infrastructure to Microsoft Azure., • Define architecture standards, policies, and automation practices that improve scalability and reliability., • Monitor and manage security incidents, vulnerabilities, and compliance audits., • Lead disaster recovery and backup strategies to ensure data protection and operational continuity, • Oversee all aspects of the firm’s IT infrastructure to ensure high availability, performance, and resilience of services. This includes managing servers (physical and virtual), networks, storage, and cloud resources that support critical IP applications., • Lead the Infrastructure team, promoting professional development, operational excellence, and service quality. Skills Required • Previous experience managing an Infrastructure & Security within a law firm., • Strong knowledge of Microsoft Azure, Windows Server, Azure AD/Entra ID, Intune, M365, VMWare, PowerShell, ManageEngine, Networking (LAN/WAN/VPN's) and Backup/Recovery solutions., • Experienced in IT security frameworks, firewall management, vulnerability management and SIEM solutions., • Experienced in IT transformation, cloud migration, and risk-based project delivery. This role offers hybrid working - 2 days WFH weekly.

Citrix Engineer - Hybrid - Outside IR35 Our client, a global Insurance broker, are currently looking to hire a Citrix Engineer to join the team on a hybrid working contract basis. This role would be Outside IR35. Technical Skills: • Demonstrate extensive experience working as an infrastructure engineer (or similar) with an emphasis on Citrix and virtual desktop technology, • Experience of deploying Citrix Cloud workloads in Azure for 100s/1000s users, • Experience with MCS multi session and single session environments, • Understanding of multi-language Citrix environments, • Excellent knowledge of Citrix policies, • Excellent knowledge of FSLogix, implementation and support, • Hands on experience of troubleshooting end user Citrix performance issues and errors, • Extensive experience working with multi-site and multi-forest Active Directory environments, group policy and DNS, • Extensive experience working with common Microsoft cloud technologies such as Azure, M365, Azure AD & Intune, • Extensive experience working with Windows desktop, including all levels of troubleshooting. Desirable Experience: • History of experience with on-premises Citrix and other virtual desktop technologies, • Experience of working on M&A integration projects, • Application packaging and deployment. Role Requirements: • Demonstrate examples of similar successful positions in the past, • Be highly collaborative with the current team, management structure and business leaders, • Demonstrate a very high level of customer service and empathy to the customer issues, • Be an excellent all-round communicator through verbal and written communication. Please apply!

1st & 2nd Line Support Engineers needed ! London Boutique MSP £30K to £35k+ Benefits | London 1st & 2nd Line Support Engineers needed. Our Clent, a boutique Managed Service Provider supporting high-end hospitality businesses across Central London, is looking to add both a 1st Line Support Engineer and a 2nd Line Support Engineer to their expanding technical team. These roles offer the chance to work closely with clients — primarily boutique hotels — through regular on-site visits, providing hands-on support and building strong professional relationships in a friendly, close-knit environment. The Roles 1st Line Support Engineer Ideal for someone proactive, personable, and confident being the first point of contact. You will provide day-to-day support across user issues, maintenance, and remote troubleshooting while delivering an excellent client experience. 2nd Line Support Engineer Suited to a 1st Line Support Engineer or Junior 2nd Line - who has some solid technical depth and experience handling escalations. You will work on issues involving servers, networks, and infrastructure, as well as contributing to wider project-based work. Key Responsibilities 1st Line • Provide prompt on-site and remote support to clients, • Log, diagnose, and resolve a broad range of hardware/software issues, • Escalate advanced incidents to the 2nd line team while maintaining ticket ownership, • Handle technical escalations from the 1st Line team, • Troubleshoot advanced issues across Windows Server, AD, DNS, DHCP, and virtual environments, • Perform patching, updates, and server/infrastructure maintenance, • Support project delivery such as deployments and system upgrades If you’re an IT Support professional looking to take the next step in a well-regarded London MSP environment, please send your CV and indicate whether you are applying for the 1st Line or 2nd Line position.

This role is for a EUC focussed technology specialist with exceptional technical skills to join a highly driven, motivated, and skilled third line team, supporting a Virtualised Desktop environment / platform comprising of multiple technologies / products. The Engineer will perform a wide variety of evaluations, maintenance, installation, and training tasks to ensure the enterprise Citrix systems and infrastructure related equipment meets company and user satisfaction. This combined with a large project pipeline, will allow someone with the right skills to have exposure to both BAU and project work. The environment is fast paced and allows huge exposure to the latest technologies, coupled with the ability to be involved with the planning, design and commissioning, of new and existing requirements. Within the role you will provide 3rd line support, infrastructure delivery, BAU and project based work across the enterprise. You will support IT incidents, effectively managing technical and business based communication and ensuring that root cause analysis and effective resolution is delivered. You will enable infrastructure strategy to be realised via information and knowledge sharing with other infrastructure team members as well as architects. Skills required; • Specialist knowledge of the Citrix product suite over multiple product versions, including (but not limited to) Virtual Apps and Desktop and NetScaler (The ability to install, configure and manage Citrix NetScalers)., • Specialist knowledge of Ivanti User Workspace Manager., • Experience of design, implementation and support of Citrix solutions for multiple environments., • Ability to diagnosis hardware, security, and application issues, • Solid knowledge and experience with Windows 10/11 and application delivery/packaging solutions – including application streaming, sequencing and isolation

The Client Our client is a top-tier, globally recognised investment organisation with a reputation for excellence, innovation, and speed of execution and they are currently seeking an ambitious Desktop Support Engineer to join their London HQ. Their technology team underpins mission-critical operations across multiple regions, ensuring traders, leaders, and global staff receive world-class technical support. They foster a culture of continuous learning, ownership, and collaboration, encouraging individuals to reach their full potential. What You’ll Get • Opportunity to join a high-performing global technology function supporting a leading investment firm, • Exposure to the latest end-user, cloud, and virtual desktop technologies, • Fast-paced environment with significant scope for professional development, • Autonomy, ownership, and the chance to directly impact global operations, • Collaborative culture and access to senior leadership, • Competitive compensation and benefits package What You’ll Do • Be the first point of contact for users globally, delivering fast, effective technical support to office, remote, and executive teams., • Own troubleshooting across Windows 10/11, Office 365, Active Directory, and Exchange Online., • Keep virtual desktop platforms running smoothly across Citrix Cloud and Azure VDI., • Deploy, maintain, and support HP workstations, thin clients, and Lenovo laptops., • Manage Cisco phones and unified communications tools with confidence., • Handle mobile device support (iOS/Android) through Intune., • Set up and support conferencing tools like Zoom, Neat, and Poly., • Assist with market data tools, including Bloomberg., • Tackle everyday networking issues — DNS, DHCP, VPN/VDI access, and general connectivity., • Log and track all support activity via JIRA Service Desk with clean, accurate documentation., • Contribute to office moves, tech rollouts, and new workspace setups., • Oversee device inventory and asset management., • Support employee onboarding and offboarding to ensure smooth transitions. What You’ll Need • 3–5 years of end-user support experience, ideally in a fast-paced financial environment., • Strong communication skills and a customer-focused mindset., • Genuine passion for technology, learning, and continuous improvement., • Sharp problem-solving abilities and the confidence to work independently., • High attention to detail with reliable follow-through., • Solid understanding of desktop support best practice, hardware, and enterprise software., • Experience supporting mobile devices and remote workers, including VPN/VDI troubleshooting., • Bonus: PowerShell, automation, or SCCM experience., • Flexibility to travel to other office locations when needed.

IT Field Engineer £40,000 - £45,000 London - 4 days onsite / 1-day WFH The company London-based IT service provider that helps businesses with managed IT, cybersecurity, and AI solutions. The role If you thrive on solving problems, love working with technology, and are always looking to grow while helping clients succeed, this is the role for you. You'll join a welcoming team that values your ideas and supports your development every step of the way. • Provide on-site IT support to clients, • Travel to client sites, generally within walking distance of the office, • Troubleshoot and resolve technical issues across desktops, laptops, mobile devices, and cloud platforms., • Carry out scheduled and ad-hoc site visits, ensuring client systems are secure, up-to-date, and aligned with best practices., • Deliver excellent customer service through professional, timely, and empathetic interactions., • Identify opportunities for service improvement and share feedback with the wider team., • 3-5 years' service desk experience, • Previously worked for an MSP or had the opportunity to go to various client sites, • Windows & Mac troubleshooting experience, • Office 365, with experience supporting Outlook, OneDrive, SharePoint, Teams, and Intune., • Windows server elements including Active Directory, DNS, DHCP., • Troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers, • Exposure to Azure Virtual Desktops desirable, • Following certs are desirable: MD-102, MS-700, CompTIA A+, Network+ McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.