Service Engineer
3 days ago
Scotland
About us: We are an award-winning, family-run organisation. We were founded in 2003, we currently have 26 employees and are one of Scotland’s leading air conditioning contractors. We are values led with our customers, people and culture at the heart of everything that we do – for which we have received recognition from our customers in the trade for our high standards of workmanship, customer service and communication. This is something we take great pride in achieving through our customer charter of providing the right treatment, getting it right, keeping you informed and being available when you need us. The Role: This is a full-time permanent role of 36 hours per week, which is Monday to Thursday from 8am to 4:30pm and on a Friday, it's 8am to 12pm. We all finish at lunchtime on a Friday, it's one of our employee benefits. Our head office is based at Panorama Business Village, Queenslie, Glasgow, though you will are likely to be out on the road and spending most of your time on our customer sites across Scotland. When you join us, you will get your own company van to take home with you which means you can set off from home (wherever that may be) each morning. What you will be doing: Your primary role will be carrying out routine and planned preventative maintenance to a high standard for our customers - all of which is arranged by our office Service & Maintenance team. You will: • Identify and diagnose any faults or failures with any of the equipment and systems (including but not limited to Splits, VRF/VRV's, Chillers, Air Source Heat Pumps (ASHP), Air Handling Units (AHU's), Heat Recovery Systems, Chilled Water and LTHW FCU's, • Provide effective solutions to any faults or failures identified, ensuring a rapid and prompt fix, • Raise or escalate any problems with our Service Manager that are of urgency or require their support, • Engage with customers while onsite to maintain excellent working relationships as part of their maintenance agreements, • Complete on JobLogic all service and maintenance work undertaken or required, • Ensure work areas are prepped and left clean and tidy upon completion of any work undertaken, • Consider and identify ways to make improvements and efficiencies within the service and maintenance function, • Follow all company procedures and H&S requirements, applying them diligently in all aspects of your work, • From time to time, you may be required to cover a weekend only call-out rota to assist with urgent requirements for our customers - this is something we are currently looking into What we are looking for from you: • 5 years current or previous experience of service and maintenance of air conditioning, • Good knowledge of VRV, VRF and split systems alongside good electrical knowledge, • CSCS Card, • F-GAS Certified C&G 2079 Cat 1, • Full UK Drivers Licence, • Competent IT skills We are also looking for someone who is: • Organised, excellent time management, can successfully plan and deliver their work to set and sometimes tight timelines, for self, colleagues and the business, • Diligent, great attention to detail when completing job reports, timesheets and vehicle checks, • Positive, with a proactive approach and willing to take on new or additional responsibilities, • Comfortable in putting forward new ideas or suggestions to help us be more effective and efficient, • Great at communicating to build relationships and collaborate with colleagues, our suppliers and our customers, • Of a curious mind to assist with problem solving or issues as and when they arise, • Willing to continually deliver consistent high levels of work and customer service, • A team player, supportive and willing to help others whenever it is needed, • A role model of our culture, our core values and behaviours Our Core Values: • Integrity - do the right thing, • Respect - treat others how you wish to be treated, • Innovation - thinking outside the box, • People - we behave as one team, • Service - get it right first time Salary: Salary starts at £35,000 per annum / £18.70 per hour - this will depend on the experience you bring to the role. Benefits: • 29 days holiday (inclusive of public holidays) which increases with years of service, • Health benefits and staff discount scheme, • Bupa Health Assessment, • Company pension, • A B-DACS Company van, • Travel time, • B-DACS Company branded uniform, • Phone allowance, • Friday lunchtime finish, • Team events, volunteering and away days, • Refer a friend scheme, • Cycle to work scheme, • Internal and external fully funded training opportunities If interested, please send your CV and cover letter/email to noting your salary expectations. No agencies please