Learner Experience Coach
20 hours ago
Derby
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you! PfP Thrive is Places for People's skills and learning academy, designed to develop talent within our organisation and across the housing and construction sectors. We provide high-quality training, apprenticeships, and future skills learning that address sector-wide skills shortages and help our people and partners thrive in a changing industry. More About Your Role As a Learning Experience Coach, you'll be at the heart of supporting apprentices through their learning journey, ensuring they feel engaged, informed, and empowered to succeed. This role is all about building strong relationships with learners, employers, and stakeholders to create a positive and impactful experience from start to finish. You'll provide expert information, advice, and guidance (IAG) to help learners navigate their programmes, while ensuring compliance with apprenticeship standards and Ofsted expectations under the Education Inspection Framework (EIF). Your ability to understand individual learner needs and tailor support will be key to driving achievement and progression. This role will be based at our Derby Training Centre, typically on-site during the week. We have 2 roles available! More About You Essential criteria: • Demonstrable experience relating to learner engagement, including providing sound information, advice and guidance (IAG) within an apprenticeship environment with strong knowledge of the relevant compliance and delivery support required., • Excellent understanding of apprenticeship standards, learner support needs, and Ofsted expectations under the Education Inspection Framework (EIF)., • Outstanding communication, interpersonal, and organisational skills with the capability to build rapport and trust with diverse learners, parents and employers at various levels in an organisation., • Working knowledge of safeguarding, Prevent, and wellbeing practices., • Competent in the use of digital platforms and Learning Management Systems (LMS). Desirable criteria: • Experience working within housing, property, or skills development sectors Understanding of governance, compliance, or quality assurance processes., • Relevant qualification in Information, Advice and Guidance or learner support (Level 3 or above)., • Experience supporting maths, English, and personal development within work-based learning programs. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: • Competitive salary, with a salary review yearly, • Pension with matched contributions up to 7%, • Excellent holiday package – 35 days annual leave with the option to buy or sell leave, • Cashback plan for healthcare costs – up to £500 saving per year, • A bonus scheme for all colleagues at 2%, • Training and development, • Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment. If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox. If you are a recruitment agency please note we operate a PSL and do not take cold calls. Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy. Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities. Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.