Strategic Account Director - National
2 days ago
London
Strategic Account Director - National Strategic Account Director Competitive salary plus company bonus structure and benefits package Candidate to be London based. Introduction This is far from an ordinary role. We're talking about a fast-moving, constantly evolving portfolio where big-picture thinking meets meticulous operational delivery. It's a mandate to lead transformation, elevate hospitality standards, and deliver soft services excellence across a complex, multi-site environment. We're seeking a strategic powerhouse. As Strategic Account Director, you'll provide commercial and strategic leadership across a combined management account spanning London and UK locations. You'll bring a hospitality-first mindset, operational credibility, and the ability to unify multiple service lines into one seamless client and customer journey. Are you a leader who thrives on operational precision, instinctively spots growth opportunities, and drives performance with confidence, all while staying bold, strategic and brilliantly human? Main Responsibilities • Provide strategic leadership across catering, hospitality, cleaning and facilities services, delivering an integrated and consistent model across all sites exceeding expectations, not just meeting them., • Build and cultivate trusted executive-level relationships with senior client stakeholders through transparency, insight-led performance reporting and robust governance., • Lead financial, performance and strategic review forums with clarity and authority, driving accountability and continuous improvement., • Take full ownership of the P&L, commercially sharp, agile in approach, and always alert to risk and opportunity., • Accelerate business growth and performance with pace and precision knowing when to pivot, when to drive momentum, and when to step in decisively., • Champion culinary, workplace & total facility operational excellence consistently across portfolio, • Ensure rigorous contract discipline, driving compliance, governance and consistent operational excellence., • Act as the primary senior liaison for key clients, building trusted, high-impact stakeholder relationships at every level., • Inspire & lead the team to deliver consistent service & premium hospitality, • Proven operational leadership, experienced in managing large, complex, multi-site contracts across catering and total facility management., • A strong hospitality background with a genuine passion for food, service and customer experience., • A strategic thinker who can operate at altitude while confidently diving into the detail when it matters most., • Naturally innovative, with the drive and discipline to turn ideas into measurable impact., • A leadership style that balances accountability with authenticity, creating high-performing, motivated teams., • A committed people developer who coaches, challenges and inspires., • Demonstrable success delivering commercial growth across multi-service portfolios., • Full P&L ownership experience, underpinned by sound financial judgement and commercial rigour.