Tenancy Support Officer
23 days ago
Nottingham
Job Description: Main Purpose of Job: To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management. Responsible to: Tenancy Services Team Leader Key relationships/Functional links with: • Tenants and residents of the Council, • Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation • Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management., • Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews., • To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal., • To initiate outgoing calls and enquir...