Customer Service Representative

We're seeking a highly motivated and customer-focused Customer Service Representative to join our team on a freelance basis. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. Responsibilities: *Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues in a fair and efficient manner - Provide accurate information about products, services, and company policies - Identify and escalate complex customer issues to senior representatives or supervisor as needed - Process customer orders, returns, and exchanges accurately and efficiently - Manage customer orders from start to finish, ensuring timely and accurate fulfillment - Resolve order-related issues and discrepancies in a timely manner - Communicate effectively with customers, internal teams, and external partners to resolve issues and provide solutions - Utilize active listening skills to understand customer needs and concerns - Clearly and concisely communicate solutions and resolutions to customers - Develop and maintain a strong understanding of company products, services, and policies - Stay up-to-date on product launches, updates, and changes to ensure accurate information is provided to customers

Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures.

The company is looking for a Sales Rep (preferably with experience in phones business but not mandatory). Spanish required. Training provided (5 days) Company offers: Salary + Commission + Spiff. The job is to attend customers, make sales, keep the store clean and attend register.

(Astoria/LIC - Queens) Uniforms Today LLC SKILLS AND REQUIREMENTS: • Customer service/Admin experience • Quality focus and adaptability • Attention to details • Outstanding problem solving and resolving conflict skills • Excellent communication and listening abilities • Great at analyzing and maintaining information • Ability to multi-task, prioritize and manage time effectively • Positive attitude • High school diploma or equivalent; college degree preferred • Mondays-Fridays from 8:30am-5:00pm (some overtime work is seldom required) • 30-minute unpaid lunch break • Paycheck every Friday • Raise and bonus after 3 months • Holiday and vacation pay • Healthcare

We are seeking a motivated Sales Representative to join our team. As a Sales Representative, you will be responsible for promoting and selling our products to customers. This is a customer-facing role that requires excellent communication and interpersonal skills. If you are passionate about sales and enjoy building relationships with customers, we would love to hear from you. Duties: Engage with customers in a friendly and professional manner Provide product information and demonstrate features to customers Assist customers in selecting the right products for their needs Operate cash register and handle cash transactions accurately Maintain a clean and organized sales area Collaborate with team members to achieve sales targets Follow up with customers to ensure satisfaction and address any concerns Requirements: Bachelor's Degree in related field Preferably have sales representative experience Knowledgeable or willing to learn to use Quickbooks and 2020 Design Software Basic knowledge of Microsoft Office Strong organizational skills to manage customer interactions and sales records Excellent phone etiquette and communication skills Familiarity with handling cash transactions Ability to perform basic math calculations for pricing and discounts Exceptional customer service skills to provide a positive buying experience Ability to work well under pressure and manage time effectively Bilingual: English-Chinese Bilingual Additional Description/Benefits: Base salary plus commission Paid holidays (Limited) Work hours: Monday - Saturday 8:30 AM - 6:00 PM Job Type: Full-time Pay: $16.00 - $19.00 per hour Expected hours: 45 – 54 per week Benefits: Paid training Schedule: 8 hour shift License/Certification: Driver's License (Preferred) Ability to Commute: Maspeth, NY 11378 (Preferred) Ability to Relocate: Maspeth, NY 11378: Relocate before starting work (Required) Work Location: In person