The Customer Service Representative is the face of our business and provides each customer with a professional and warm experience from the moment they’ve entered our business to long-after they have left. They are responsible for building relationships and loyalty to our brand by ensuring operational excellence. Passion for the brand, doing the right thing, and supporting your team are vital.
The Role:
Service & Philosophical
○ Build and manage relationships with our customers, ensuring their experience is in line with Kingbridge’s expectations and core values.
○ Responsive to the expressed and unexpressed wishes and needs of our customers.
○ Create unique, memorable and personal experiences for our customers.
○ Own and immediately resolve customers' problems.
○ Create a working environment of teamwork and lateral service so the needs of customers are met.
○ Provide high value feedback to supervisors and management on new opportunities for growth.
○ Liaison the relationship between customers and tailors through warm transfers, support, and assistance.
○ Engage with customers and team members professionally in person, over the phone and through our software.
Technical
○ Verification and update of customers account information and preferences.
○ Detailed inspection, flagging, and pre-care of customers garments.
○ Accurately describe garments, condition, and special preferences within our software
○ Creating and tracking new orders in our software.
○ Assist customers with picking up their garments in-store and scheduling delivery of their orders.
○ Manage exceptions through key performance indicators.
○ Responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.
The Candidate:
Required Qualities and Skills
○ A passion for delivering a world-class customer experience.
○ A proven track record of delivering results and the drive to exceed expectations.
○ Strong adherence to process and organisational skills prioritizing attention to detail.
○ High attention to detail when completing tasks.
○ Strong verbal and written communication skills.
○ Punctual and reliable
Ideal Qualities and Skills
○ 2+ years of luxury retail experience.
○ An understanding of textiles and garment construction.
○ Ability to be flexible and agile to meet business needs.
○ Computer proficiency with Apple Mac & Google G-Suite. kingbridge.co
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
Flexible schedule
Paid time off
Shift:
8 hour shift
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Required)
Work Location: In person
- Experience
- Required
- Employment
- Full-time
- Salary
- $16 – $22 hourly
- Benefits
202 Livingston Street, Downtown Brooklyn, Brooklyn, 11201, New York
Laundry
Hiring on JOB TODAY since October, 2024
Similar jobs
- Universal Legacy LLC
Customer Service Agent2 days ago$20–$25 hourlyFull-timeManhattan, New YorkWe are hiring for new openings Requirements: - Ability to build rapport with clients - Positive and professional demeanor - Ability to prioritize and multitask Job description We are seeking a Customer service representative to join our team! You will be responsible for helping customers by providing service information and resolving issues. - Handle customer inquiries and complaints - Provide information and services - Making sure the area is safe and secure - Answering phone calls Benefits - Paid Vacation - Medical - Health - Paid Sick time
No experienceEasy apply - Rush Home Team at Compass
Customer Service Representative (CSR)6 days agoPart-timeLittle Haiti, BrooklynA Customer Service Representative at Rush Homes oversees day-to-day operations of residential properties ensuring high tenant satisfaction by managing leasing activities property maintenance and repairs rent collection and financial reporting they work closely with vendors and service providers to maintain property standards handle tenant inquiries and complaints while ensuring compliance with local regulations and company policies additionally they are responsible for budgeting vacancy management and maintaining a positive community environment for tenants while meeting the company's financial goals and occupancy targets
No experienceEasy apply - Lener Rawan Properties Llc
Customer Service Representative (CSR)8 days ago$21–$24 hourlyFull-timeBrooklyn Heights, BrooklynWe are seeking a Customer Service Representative! You will be responsible for helping customers by providing service, information and resolving technical issues. Handle customer inquiries and complaints Provide information about service Troubleshoot and resolve issues and concerns Document and update customer records based on interactions Printing experience QUALIFICATIONS: Previous experience in customer service, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Benefits: (After Probational Period) - Paid vacation - Paid Sick time - Health insurance
Easy apply - Shobha
Customer Service Coordinator11 days ago$20 hourlyFull-timeManhattan, New YorkSince 2001, Shobha has aimed to be the leading global destination for hair removal by continuously elevating the client experience. In a fast-paced world where customer service often falls short, we prioritize quality and constant improvement across our team, services, and products. Renowned for our consistency and client care, we’ve earned numerous accolades, including "Best Bikini Wax" by New York Magazine and Allure’s "Best Brow Treatments" in America. Our loyal clientele continues to recognize this across our four NYC and two DC-area salons. Are you a master of creating memorable client experiences? Do you have a sharp eye for detail, a passion for sales, and the ability to make every client feel like they’re the most important person in the room? Shobha is looking for a Customer Service Coordinator with polished skills who thrives in a fast-paced environment and knows how to take customer service to the next level. Here’s a peek at how you’ll help create a phenomenal experience for both our clients and team: Be the face of our salon—greeting clients with warmth and enthusiasm. Crush those sales goals by offering our service packages, memberships and products with excitement! Taking charge of the opening and closing routines—because a great day starts and ends with you! Manage appointments, keep client records up to date, and ensure every client has a flawless experience. Be our problem-solving hero—address client concerns with care, respect, and that golden touch! Maintain our salon’s fabulous appearance (Yes, this could include snow shoveling!). Keep inventory stocked and our shelves looking neat and clean. Hold the team to Shobha's high standards of excellence. Skills You'll Need: 1+ years of experience in retail, salons, hospitality, restaurants, or customer service (Sales is your superpower). A flexible schedule—because great things happen on weekends too! Amazing attention to detail (seriously, it's a must!). You're reliable, responsible, and ready to get things done. A true team player—no task is too small, no challenge too big. Ability to thrive under pressure and keep things cool, calm, and collected (we call it "putting out fires"). Zenoti experience is a plus, but if you haven’t used it, no worries—we’ll teach you! Bonus Points: You can lift 20 lbs like a champ. Standing for long periods doesn’t phase you. You have legal authorization to work in the U.S. Perks & Benefits: Salon discounts for you & your friends and family Commuter benefits Paid and unpaid time off We celebrate you—birthdays, anniversaries, and all the good stuff! A close-knit team that feels like family …and so much more! If you’re excited to join a place where you can shine, grow, and make a difference, then we can’t wait to meet you! ✨ Job Type: Full-time Pay: $20.00 per hour
Easy apply - Lavan Midtown New York
Customer Care Advisor13 days ago$15–$20 hourlyFull-timeManhattan, New YorkAssist with all sales, shipping, and customer service aspects for online social media tech company!
Easy apply - Barbizon Agency
Customer Service Times Square15 days ago$20–$99 hourlyPart-timeManhattan, New YorkPay Every Week Part/Time Full Time. Bonuses. Flex Work Schedule. You Always Have a place to come get dressed up and make Money. Love working with Kids & Family’s Fashion Forward. Great Communicators. No Experience necessary. Start Right away! Paramount Building Times Square
Immediate start!No experienceEasy apply - Mr. Broadway
PHONE OPERATOR22 days ago$18 hourlyPart-timeManhattan, New YorkJob Title: Phone Operator Location: Mr. Broadway Position Overview: We are looking for a highly organized and customer-service-driven Phone Operator to manage incoming calls, handle Uber Eats and DoorDash orders, and assist with takeout and delivery orders for our busy restaurant. The ideal candidate will be detail-oriented, possess strong multitasking abilities, and maintain a friendly and professional demeanor while ensuring that all customer orders are handled with accuracy and efficiency. Key Responsibilities: Answer and manage high-volume restaurant phone calls professionally, assisting customers with takeout orders, reservations, and inquiries. Process and coordinate orders from third-party platforms (Uber Eats, DoorDash, etc.), ensuring accuracy and timely communication with the kitchen and delivery personnel. Provide exceptional customer service by answering menu questions, resolving customer concerns, and confirming order details. Coordinate with kitchen staff to ensure all takeout and delivery orders are prepared correctly and promptly. Manage order flow during peak hours while maintaining a calm and organized work environment. Ensure accuracy in entering all orders into the point-of-sale system. Assist in packaging orders as needed and communicating pick-up times to customers. Requirements: Previous experience in a high-volume restaurant or call center is preferred. Familiarity with Uber Eats, DoorDash, and other third-party delivery platforms. Strong multitasking skills and ability to manage multiple phone lines and orders simultaneously. Excellent verbal communication skills with a professional phone etiquette. Strong attention to detail and accuracy in order processing. Ability to remain calm and efficient during busy shifts. Benefits: Competitive hourly wage. Flexible scheduling. Opportunities for growth and advancement within the company. Employee meals and discounts. If you are a quick thinker with excellent communication skills and a passion for customer service, we’d love to hear from you!
Immediate start!No experienceEasy apply - Britco
Customer Service Representative (CSR)25 days ago$35000–$50000 yearlyFull-timeManhattan, New YorkJoin Our Team: Customer Service Representative Job Summary: We're seeking a compassionate and results-driven Customer Service Representative to join our dynamic team. Provide exceptional support to clients, resolve issues, and deliver personalized experiences. Responsibilities: • Respond to customer inquiries via phone, email, and chat • Resolve issues promptly and professionally • Offer tailored solutions and product recommendations • Maintain accurate records and follow-up communications • Collaborate with internal teams for issue resolution • Consistently meet or exceed customer satisfaction targets Requirements: • 1+ year of customer service experience • Excellent communication and problem-solving skills • Ability to work in a fast-paced environment • Strong empathy and active listening • Proficiency in [software/systems] • Flexibility for [hours/shifts] What We Offer: • Competitive salary and benefits package • Ongoing training and development • Collaborative and supportive work environment • Opportunities for growth and advancement
Immediate start!No experienceEasy apply
