Shift Leader

Hello! SOPO is a new Korean fast-casual restaurant based in NYC. Our mission is to deliver a guaranteed form of happiness in the form of Korean food to nourish the body and soul. We are a group of Korean friends and long-time New Yorkers, and we believe that Korean food is one of the best parts of our culture, which is why we’re launching our first store in NYC. Our team culture is built on 4 core values (S.O.P.O.): - Service : Our service is second to none – high quality, consistency, customer centric thinking are second nature. Also, service in Korean embodies the concept of ‘giving more than what is warranted’. We embody this concept of delivering more to our customers, to each other, and to ourselves through our work. - Openness : Sopo is all about bringing excellency from one culture to another. Cross pollination of outstanding ideas is encouraged at Sopo through a culture of open discussion, open minds, and most importantly open hearts. Ideas are selected on their merit, not by who came up with them. - People : The Korean word for a company is 회사 (‘hwe-sa’) which roughly translates to a place where people gather. A company starts with people, is run by people, and serves people – the respect with which we treat people both inside and outside of our organization should be as obvious as this statement itself. - Operational Excellence : Excellence is the standard at Sopo. Good enough simply is not good enough. SOPO Crew Members: We look for team members who have the following: - Enthusiasm, willingness to learn, positive attitude, excellent teamwork - Top-tier customer service and communication skills - Attention to detail, strong organizational skills, always willing to step up - Previous line cook and prep cook experience preferred - Fast-Casual and Quick-Serve experience preferred - NYC Food Handler’s License, Health Department Certified is a plus - Long-term partners who are looking to grow with the company! We plan to promote from within the team Minimum Requirements: - Weekend availability - The ability to perform physical requirements of the position (lift up to 40 pounds) - 18 years of age or older - Authorized to work in the United States Benefits : - Competitive pay rates based on experience + tips - Flexible schedule with the possibility to work part-time and full-time basis - FREE SOPO meal per shift - Opportunity to grow with the new, hot, Korean dining option in NYC!

We are searching for skilled, creative bakers who strive to provide excellent baked items and service in an efficient, professional manner. The baker will design, execute, and improve recipes, perform quality checks on ingredients and finished products, use icing, glazes, fillings, and decorations to enhance item presentation, and process orders from customers. You will also greet customers, answer questions, clean workstations and equipment, and perform other duties to ensure that customer needs are satisfied and the bakery is well-stocked and operating smoothly. To be a successful baker, you should be efficient and friendly with a focus on food quality and customer satisfaction. You should be organized, decisive, attentive, and possess a strong understanding of baking techniques. Baker Responsibilities: Designing and improving recipes. Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, bread, cakes, etc. Decorating and displaying finished products. Testing ingredients and finished goods to ensure that each item meets food safety and quality controls. Greeting customers, answering questions, making recommendations, accepting orders and payments, and providing exceptional customer service. Keeping records relating to deliveries, inventory, and production levels. Taking client information and ensuring that deliveries are fulfilled accurately and on time. Cleaning and restocking workstations and ensuring that all equipment is sanitized and prepared for the next shift. Baker Requirements: High school diploma or equivalent. More education or experience may be preferred. Strong communication, time and resource management, and planning skills. Attention to detail, especially when performing quality inspections on ingredients and products. Basic math and computer skills. Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create amazing baked goods. Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability. Ability to work in a hot, hectic environment; stand, walk, bend, use hands and appliances; and lift heavy items for extended periods.

Job Summary We are seeking an experienced and dynamic General Manager to oversee the daily operations of our establishment. The ideal candidate will have a strong background in the food service and hospitality industry, with a proven track record in managing teams, budgeting, and ensuring exceptional customer service. The General Manager will be responsible for creating a positive work environment while driving operational excellence and profitability. Responsibilities Lead and manage all aspects of the restaurant operations, ensuring adherence to company standards and policies. Develop and implement effective budgeting strategies to optimize financial performance. Oversee kitchen operations, including menu planning, food preparation, and quality control to maintain high culinary standards. Train, develop, and supervise staff to enhance their skills and ensure top-notch service delivery. Foster a positive team culture that promotes collaboration, accountability, and employee engagement. Monitor customer feedback and implement improvements to enhance guest satisfaction. Ensure compliance with health and safety regulations within the kitchen and dining areas. Manage inventory levels and order supplies as needed to maintain operational efficiency. Collaborate with marketing teams to promote special events and drive business growth. Qualifications Proven experience in a management role within the food service or hospitality industry. Strong knowledge of budgeting processes and financial management principles. Experience in culinary operations with a focus on quality food service delivery. Excellent supervisory skills with the ability to motivate and develop team members. Familiarity with quick-service fast food restaurant operations is a plus. Strong communication skills, both verbal and written, with an emphasis on customer interaction. Ability to work in a fast-paced environment while maintaining attention to detail. A background in bartending or hospitality management is desirable but not required. Join our team as we strive for excellence in every aspect of our operation! Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: Employee discount Flexible schedule Paid training Shift: Day shift Evening shift Night shift Experience: Food service: 2 years (Required) Restaurant experience: 2 years (Required) Management: 2 years (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person