Compliance & Risk Manager
hace 13 días
Williamsville
About Us: Since 1998, Asset Compliant Solutions (ACS) has partnered with lenders across the U.S. to mitigate risk, minimize losses, and improve portfolio performance. That longevity isn't accidental—it's built on the expertise and commitment of the people who work here. We're a compliance-driven collections and recovery firm where your work directly impacts client outcomes. You won't be a cog in a machine. You'll be part of a team that values what you know, invests in your growth, and treats collaboration and respect as non-negotiables. If you're looking for a place where you can build real expertise and see the results of your contributions, we'd like to meet you. Position Summary: The Compliance & Risk Manager is responsible for overseeing and maintaining ACS’s regulatory, contractual, and internal compliance programs. This role ensures the organization operates in accordance with federal, state, and client-specific requirements while maintaining strong internal controls and audit readiness. The Compliance & Risk Manager works cross-functionally with Operations, Client Experience, Accounting, and Vendor Management to support regulatory licensing, client audit preparation, vendor credential verification, complaint resolution, and internal quality control processes. This position also leads documentation and oversight of company policies, incident response procedures, and compliance frameworks such as SOC audits. This role provides second-line oversight across key compliance and risk domains, supporting leadership by identifying emerging risks, maintaining compliance documentation and evidence, and ensuring ACS remains audit-ready as regulatory and client expectations evolve. The ideal candidate is highly detail-oriented, organized, and experienced working in regulated environments where documentation, audit readiness, and risk mitigation are critical. Responsibilities: Regulatory Licensing & State Compliance • Manage all required state licensing for ACS and ensure timely renewals, • Monitor regulatory requirements across jurisdictions where ACS operates, • Coordinate responses to state regulatory audits and information requests, • Maintain documentation required for regulatory filings and licensing, • Maintain a regulatory change management process to identify, assess, and document the impact of new or revised laws on ACS operations, • Coordinate client audits and information requests, • Maintain documentation required for client vendor onboarding and compliance reviews, • Ensure adherence to client contractual requirements and service level agreements (SLAs), • Support internal teams in meeting client-specific reporting and compliance obligations, • Oversee vendor credential verification including insurance, licensing, and operational capabilities, • Maintain vendor documentation and renewal tracking, • Partner with Vendor Management to ensure agents and vendors meet ACS and client compliance standards, • Track, document, and investigate consumer or client complaints, • Ensure timely response and resolution in accordance with regulatory requirements, • Conduct internal compliance reviews to ensure operational processes meet regulatory and company standards, • Identify gaps, risks, or process improvements related to compliance, • Support leadership in implementing corrective actions and process improvements, • Coordinate response to compliance-related incidents, including documentation and investigation, • Maintain incident response procedures and reporting protocols, • Work with leadership to mitigate operational and compliance risks, • Maintain a compliance risk register documenting identified risks, mitigation strategies, and remediation status, • Provide compliance oversight for information security, data protection, and access management practices, • Partner with IT and leadership to validate adherence to documented security controls and client security requirements, • Support data classification, confidentiality, and retention practices aligned with regulatory and client expectations, • Develop, maintain, and update company policies and procedures, • Ensure policies remain aligned with regulatory requirements and operational practices, • Maintain organized documentation of all compliance policies and internal standards, • Coordinate and support external audits including SOC compliance reviews, • Prepare and maintain documentation required for audit readiness, • Partner with internal teams and external advisors during compliance reviews, • Coordinate compliance-related training programs, including onboarding and periodic refresher training, • Maintain training records and employee compliance attestations for audit and regulatory purposes, • Support development of role-based compliance guidance and communications Qualifications: • 3–7 years of experience in compliance, regulatory oversight, risk management, or audit roles, • Experience working in regulated industries such as financial services, collections, recovery, or lending preferred, • Strong understanding of regulatory compliance frameworks and audit processes, • Experience managing licensing, audits, or regulatory documentation, • Exceptional attention to detail and documentation management, • Strong organizational and problem-solving skills, • Ability to work cross-functionally with multiple departments, • Proficiency with Microsoft Office and compliance documentation systems Preferred Skills: • Experience with SOC compliance frameworks or similar audit environments, • Familiarity with collections, recovery, or financial services regulations, • Experience conducting internal audits or quality assurance reviews, • Strong written communication skills for regulatory documentation and reporting, • Ability to develop and implement compliance policies and procedures Perks and Benefits Include: • Competitive Compensation: The annual pay range for this position starts is at $110,000-$125,000, with opportunities for bonuses based on individual and company performance., • Health & Wellness: Medical, dental, and vision insurance options for employees and their families, with the company paying the majority of medical premiums (average ~65%). Dental and vision coverage available at employee cost., • HRA Deductible Coverage: Employees enrolled in company medical coverage receive a Health Reimbursement Arrangement (HRA) card to cover up to 100% of their annual deductible., • Health Insurance Opt-Out Incentive: Annual stipend available for employees who decline company medical coverage., • Company-Paid Protection Benefits: Life insurance, short-term disability (STD), and long-term disability (LTD) fully paid by the company., • Retirement Savings: 401(k) plan with a company contribution to help you plan for a secure future., • Work-Life Balance: Paid time off (PTO) and paid holidays., • Professional Development: Opportunities for career growth, training, and continuous learning., • Employee Assistance Program (EAP): Confidential, no-cost support for employees and their household members, including counseling, 24/7 crisis support, financial and legal guidance, childcare and eldercare resources, and wellness tools., • Flexible Work Arrangements: Hybrid work options and flexibility to support a healthy work-life balance., • Company Culture & Additional Perks: A positive, inclusive workplace, plus company-sponsored events, team-building activities, and employee recognition programs.