Case Manager (ECBO)
15 days ago
San Antonio
Job Description About the Company American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization. SUMMARY The Employer and Community-Based Organization Partnerships Initiative Program is responsible for “outreaching” for eligible homeless and unemployed Texas residents (clients) in need of services including support services,’ benefits information and assistance, emergency shelter or other housing referrals, minimize the client’s dependence on public welfare, job training, and job placement and follow-up services. Case Managers will have specific and measurable goals to meet in serving these clients including number of enrollments, placements per month, support services, training requirements for the client, job preparation assistance, and coordination and contact with other community resource centers. The Case Manager must always coordinate their work efforts with other members and/or other programs of the organization, to assure non-duplication of services, provide maximum opportunity and benefits to the client, and always support the integrity and good name of the organization. Case Managers are expected to be sensitive to the needs of these homeless and unemployed individuals and must always treat the clients with respect and professional care. Case Managers will be responsible for maintaining detailed descriptive case notes on every client, complete and submit required reports on a timely basis, and perform other program tasks as assigned by their supervisors. JOB DUTIES & RESPONSIBILITIES NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice. • Prepare and submit support service requests as needed., • Prepare and submit MIS data information on the client cases as required., • Responsible for processing support services requests and collecting verification receipts for all expenses., • Maintain clients’ files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence related to the client., • Responsible for achieving the client goals assigned and prepared to provide corrective action plans for the same., • May participate in preparing documents, reports, literature, or presentations., • Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients., • Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only., • Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred., • Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience., • Must have transportation and a valid Texas driver’s license., • Must also provide proof of current vehicle liability insurance., • Typing, • Computer literate in using Word, Excel, Access, PowerPoint, and Outlook, • Good understanding of the multitude of problems faced by applicants., • Professional and productive demeanor, as well as ensuring that actions are supportive of others., • Must be able to effectively communicate verbally and in writing., • Must be able to speak before groups when necessary Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Case Manager will: • constantly lift up to 10 lbs., talk, hear, and use close vision, • frequently lift up to 25 lbs., sit, walk, bend at waist, balance, and ability to adjust visual focus While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments. BENEFITS • Retirement Program, • 6% Employer matching (after 1 year of employment; 100% vested), • $500, company-provided, monthly allowance for:, • Dental insurance, • Health insurance, • Vision insurance, • 12 hours (monthly) of PTO (after completed probationary period), • Employer provided life insurance, • 5% salary increase after completing probationary period