Arcadia
Job Description Overview: The Bartender is responsible for accurately and efficiently preparing cocktails, beer, wine and non-alcoholic drinks. The Bartender ensures that guests receive the correct order, while providing friendly & attentive service. This role may be assigned to a Service Bar, Guest-facing bar, or a combination of both depending on business needs. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally. Job Requirements: • Requires in-depth knowledge of all aspects of bartending and cocktail preparation, • Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach., • Ability to handle various requests in an efficient manner, • Accurate cash handling skills, • Have the ability to stand for an entire 8-hour shift, • Must maintain a safe work environment at all times, • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events, • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish, • Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone, • Must be able to read and comprehend online orders, • Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports, • Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude, • Must be well-organized and have ability to multi-task in a fast-paced environment, • Fulfills online orders efficiently, accurately, and with a sense of urgency, • Pays close attention to product and order accuracy, • Keeps staging area and pickup window organized and free of clutter, • Effectively communicates any necessary changes to an order, • Processes order transactions as needed through the online system and in-house POS;, • Follows SAP’s Cash Handling Policies & Procedures, • Mixes cocktails using liquor, juices, soda and mixers., • Blends, shakes or stirs drink according to SAP recipes and standards, using jigger, spoon, shaker or blender., • Rotates liquor, bottled beer and wine inventory., • Maintains security of all bar supplies., • Fills ice bins as needed, using scoop and pail., • Changes soda boxes, beer kegs and CO2 when needed., • Prepares and cuts up garnishes., • Restocks all bar supplies, including stirrers, straws & napkins., • Requisitions necessary liquor & bar supplies from warehouse according to SAP standards and policies., • Completes monthly inventory of product according to SAP standards & policies., • Cleans all surfaces during shift and end of shift., • Effectively communicates any necessary changes to an order, • Prepares or puts finishing touches on food and beverage orders, • Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction, • Provide excellent customer service by taking orders, preparing them efficiently, and building a rapport with clientele, • Handle card and cash transactions, ensuring that all funds in the cash drawer are accounted for by the end of the shift, • Keep an eye on patron intoxication levels and respond appropriately, • Identify belligerent customers, and work with management when needed to maintain a safe environment, • Clean the bar and the surrounding area of spills and other messes as needed, • Other duties as requested