Service Manager
2 months ago
Dallas
Job Description Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Dallas, TX facility. This role is responsible for overseeing all service departments, while supporting the Service and Sales teams to ensure exceptional customer service across all business lines. If you’re a hands-on, results-driven leader with a background in trailer service operations, team development, and safety standards, we want to hear from you. Be a part of our team – Apply now! What’s in it for you? • Semi- Monthly Paychecks – Get paid on time, every time., • Weekday Schedule – Monday-Friday, 8:00 AM – 4:30 PM (No weekends!)., • Comprehensive Benefits Package – Health, dental, vision, and life insurance., • 401K, Flexible Spending & Health Savings Account options., • Paid Time Off & Sick Leave – Enjoy work-life balance. GWT is looking for experienced leaders who are: • Strong Leaders – Able to motivate and develop teams while driving performance., • Problem Solvers – Quick thinkers who can troubleshoot and resolve operational challenges., • Organized & Detail-Oriented – Skilled at managing multiple priorities efficiently., • Customer-Focused – Committed to building strong relationships and delivering high-quality service., • Effective Communicators – Clear and professional with customers, employees, and vendors. Budget & Planning • Manage the annual service budget., • Track daily progress and evaluate monthly goals., • Hire, train, and develop service personnel., • Collaborate with recruiting partners., • Create and manage a priority-based service schedule., • Assign work based on technician strengths and workloads., • Review and validate work orders before billing., • Direct trailer repair, maintenance, welding, and electrical service., • Partner with manufacturers for warranty support. Visit customers to assess service needs and ensure satisfaction. Shop & Equipment Management • Ensure availability and maintenance of shop tools and service equipment., • High school diploma or GED., • Minimum 4 years of experience as a service manager., • Proven ability to grow a service department., • Strong leadership and communication skills., • Proficient in reading and creating reports, invoices, and office documents., • Comfortable using computer systems., • Bilingual (Spanish) is a plus., • Ability to climb around, on, and under trailers., • Frequent standing, walking, reaching, stooping, kneeling, and crawling., • Regular sitting and frequent talking or hearing., • Use of hands and arms for handling tools and equipment., • Ability to lift and move up to 70 lbs., • Vision requirements include close, distance, and color vision, and the ability to adjust focus., • Operates in a shop environment., • Routine use of standard office equipment., • Involves shipping and receiving responsibilities. Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK. Apply Today! If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Dallas, TX! This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.