Training Specialist
8 days ago
Houston
Job DescriptionTraining Specialist Position Summary LINK Staffing is seeking a highly organized and steady Training Specialist Specialist to strengthen branch operations through internal staff training, process reinforcement, and operational consistency across our Houston-area branches. This role is designed to support long-term growth by developing people, reinforcing best practices, and creating consistency across teams. The ideal candidate brings a calm, uplifting presence, is highly process-oriented, and is comfortable coaching and supporting internal staff in a fast-paced environment. The Training Specialist will serve as a support and development resource and will only assist with recruiting coverage in urgent or emergency situations. Key Responsibilities Internal Staff Training & Development (Core Focus) • Deliver hands-on, bilingual training for branch staff on core workflows and standards, ensuring consistent execution across locations by validating competency through observation, teach-back, checklists, and practical assessments, • Design, deliver, and continuously improve hands-on training programs to ensure branch staff consistently execute core processes accurately and efficiently., • Ability to create simple, repeatable training and job aids that work in fast-paced branch environments—translating workflows into practical checklists and quick-reference tools, reinforcing usage through follow-ups/spot checks, and driving consistent adoption even under time pressure., • Own the creation, standardization, and ongoing maintenance of branch SOPs to ensure consistent execution across locations. Capture workflows from SMEs, convert them into clear, branch-usable documentation (checklists, screenshots, decision trees), manage version control, and drive adoption through training, rollout communication, and scheduled reviews., • Reinforce consistent execution of procedures to improve efficiency, compliance, and service quality, • Support both new and tenured staff in understanding expectations, systems, and best practices, • Partner with branch leadership to identify training needs and opportunities for process improvement, • Serve as a steady, approachable resource for questions related to policies, procedures, and internal systems, • Promote a calm, positive, and supportive environment that encourages accountability and growth Branch Support & Operational Consistency • Provide flexible operational support across branches as needed, • Assist during peak periods, special initiatives, or short-term coverage needs, • Support employee communication and issue resolution in coordination with branch leadership, • Provide recruiting assistance only during urgent staffing needs or unexpected coverage gaps, • Support candidate communication in both English and Spanish when required, • Reinforce standardized workflows and internal controls, • Ensure accurate documentation and adherence to company guidelines, • Identify opportunities to improve organization, clarity, and operational effectivenessRequired Qualifications, • Fluent in Spanish and English (spoken and written) — required, • Proven training and development capability demonstrated through a relevant degree or equivalent hands-on experience, with the ability to translate processes into clear instruction, job aids, and measurable competency outcomes., • Branch-Floor Training & Documentation Adoption, • Hands-On Training & Competency Verification, • Demonstrated ability to document operational workflows into practical SOPs and job aids, maintain a disciplined governance process (owners, review cadence, change log/versioning), and ensure field adoption through training reinforcement, spot checks/audits, and continuous improvement based on frontline feedback., • Strong organizational skills with a highly process-driven mindset, • Calm, steady, and professional presence, • Comfortable adapting to changing priorities while maintaining consistencyPreferred Skills (Not Required), • Experience in staffing, coaching, operations support, or customer service, • Interest in learning the staffing industry and growing with LINK, • Experience working with diverse teams and environmentsWhy Join LINK Staffing Services?, • Opportunity to make a meaningful impact on team development and retention, • High-visibility role supporting operational excellence and scalability