Buscar empleo: 162 ofertas de trabajo de bilingual en Pittsburgh, Pennsylvania (septiembre 2025)

American Water Resources LLC

Advocate, Contact Center Sales and Service - Remote Pittsburgh PA area

hace 20 horas

Pittsburgh

Job Description Who We are Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Our contact center agents are the civic voices of Oncourse Home Solutions (OHS), serve as customer advocates and project the Voice of the Customer (VoC). We are seeking enthusiastic and dedicated individuals to join our will play a crucial role in improving expanding the OHS brand and will be responsible for driving sales through engaging with potential and existing customers over the phone and online. Your primary goal will be to understand customer needs, promote our products/services, and close sales while providing exceptional customer service. Our agents will partner and collaborate with supervisors and coaches with a team goal of exceeding user/customer experience expectations, providing the highest levels of quality, growing revenue and effectively engaging the OHS customer base. The person hired for this position must be able to operate remotely and must be based in the Pittsburgh city limits area. Job Duties/Responsibilities • Sell home warranty, energy-related products and services to residential and commercial customers while adhering to and following quality standards, scripting processes and procedures as trained and documented policies and procedures., • Make outbound calls to potential customers to promote and sell our products/services., • Handle incoming calls from customers, answering inquiries and providing product information., • Identify customer needs and tailor solutions to meet those needs effectively., • Achieve and exceed individual and team sales targets and performance metrics., • Maintain accurate records of customer interactions, sales activities, and follow-ups in the CRM system., • Develop a thorough understanding of our products/services and market trends to effectively engage customers., • Collaborate with team members to share best practices and improve sales strategies., • Develop a strong understanding of our products/services to effectively communicate their value., • Identify patterns in customer feedback and share insights with the management team to improve retention strategies., • Meet or exceed retention goals and performance metrics., • Provide excellent customer service and maintain a positive, empathetic demeanor at all times., • Maintain a thorough understanding and working knowledge of enrollment and billing processes., • Adept at communicating the benefits of our suite of products and services., • Reflect our company values and positively contribute to our results-driven culture., • Possess excellent interpersonal skills, diplomacy, and patience while interacting with customers, peers, management, and other departments., • Comfortable receiving coaching feedback., • Create and maintain personal/team daily, weekly and monthly sales goals/quotas. We're Excited if This is You Experience and Qualifications of the Role • At least 3 years of experience in customer service, with strong skills in resolving customer issues and providing support., • Utility and/or home warranty experience is a plus., • Experience direct AND up/cross-selling when presented with opportunity., • Excellent verbal and written communications skills, effective listening skills and possess the ability to identify needs through phone and digital customer interactions., • Proven track record of meeting or exceeding sales targets/quotas., • Demonstrated experience in effective verbal communication, including the ability to persuade and influence customers., • Familiarity with CRM software (e.g., Salesforce, HubSpot) and experience in maintaining accurate records of customer interactions and sales activities., • Experience in identifying customer needs and providing tailored solutions to drive sales., • Experience working in a team-oriented environment, contributing to team goals and sharing best practices., • Ability to thrive in a fast-paced, dynamic work environment, adapting to changing sales strategies and customer needs., • Minimum of [2] years in a hospitality, customer retention, customer service, or sales role, preferably within a contact center environment., • Strong verbal communication skills, with experience in actively listening to customers and providing clear, persuasive responses., • Previous experience in a role that required in-depth knowledge of products/services, with the ability to effectively communicate their value to customers., • Background in sales or upselling is a plus, as it may contribute to retaining customers through enhanced service offerings., • Experience working collaboratively with cross-functional teams to resolve customer issues and improve retention strategies., • Bilingual (Spanish) speaking skills, • Knowledge or experience with HVAC equipment and standard concepts., • Knowledge or experience with home warranty services management and concepts., • Proven track record of exceeding quotas and business goals., • Proven ability to work successfully in a results-oriented environment High School Diploma or GED required; Bachelor's degree or equivalent work experience preferred Computer Skills Needed to Perform this Job • General computer skills and literacy, • Knowledge on how to navigate Microsoft Office Suite We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Competencies Communicate Effectively -Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Drive for Results - Can be counted on to exceed goals Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

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