Housekeeping Supervisor
hace 4 días
Long Beach
• Consistently offer professional engaging and friendly service., • Create a welcoming atmosphere for visitors and guests during their stay, • Maintain a high level of professionalism in all aspects of job performance., • Guide guests and answer questions as needed, • Lead and supervise the day-to-day operation of the department to ensure service standards are followed, • Supervise the activities and lead a team of Room Attendants to achieve our high standards of cleanliness and luxury, • Assign duties and inspect work to ensure compliance with prescribed standards of cleanliness., • Deliver daily briefings with the Room Attendant team highlighting VIPs and setting daily initiatives, • Monitor inventory of cleaning supplies and equipment report to management any shortage of inventory., • Respond to guest requests complaints and inquiries promptly and professionally., • Conduct regular inspections of guest rooms and public areas Room Attendant carts stairways Guest Corridors to ensure compliance with Forbes cleanliness standards and hotel policies., • Ensure Room Attendants are informed daily about priorities in their section, • Coach and Train Room Attendants throughout the daily operations providing feedback to enhance quality of their work, • Handle Guest concerns and react quickly logging and notifying the proper areas., • Participate in the talent management process such as training re-training coaching counseling and disciplinary action., • Monitor staff on the proper use of chemicals and equipment., • Inspect Room Attendants work performance within on a daily basis to ensure the standards and productivity levels are being met and maintained., • Assist in inspecting all VIP rooms and report their availability to the Front office according to hotel standards., • Oversee the closing of the floors at the end of the day ensuring the Room Attendant carts are brought down for stocking., • Ensure records of daily assignments are completed signed off and turned into Housekeeping office on time., • Collaborate with other departments such as Front Office and Engineering to ensure seamless guest experiences., • Report any faulty equipment linen shortages maintenance needs safety hazards and other problems immediately to engineering., • Follow through on each work order until completed., • May be required to clean rooms as business needs or as instructed., • May assist with taking inventories of Cleaning supplies Guest Supplies and Linen., • Sign in and out master keys daily, • Maintain proper usage of cleaning supplies and equipment, • Update and record all cleaned rooms, • Communicate all changes discrepancies late check-outs and do not disturb signs to the office team in a timely manner update room assignments as needed via Alice device., • Maintain all brand and quality luxury service standards, • Maintain consistency in accordance to Forbes/LQA and Fairmont standards, • Conduct self-audits of standards and participate in the feedback review of audits., • Approach all encounters with guests colleagues and members in a professional and personalized manner, • Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely, • Ensure confidentiality of all guest sensitive information at all times., • Follow departmental policies procedures and service standards, • Follow all safety and sanitation policies including wearing appropriate PPE, • Comply with hotel security fire health and safety regulations, • Maintain all housekeeping areas organized and well presented, • Report turn in all lost and found items in a timely manner according to established procedures., • Set up and organize workstation with designated supplies and equipment., • Restock work areas for the next shift as assigned., • Replenish supplies and equipment as needed during the shift., • Monitor and control supplies and amenities and minimize waste within all areas of housekeeping., • Maintain regular and predictable attendance., • Other duties as assigned Qualifications : • High School graduate or equivalent is preferred., • Previous housekeeping experience in luxury environment required, • Previous experience in similar role required, • Excellent communication and organizational skills, • Positive attitude, • Must have a professional image and personality, • Strong interpersonal and problem-solving abilities, • Sense of initiative to surprise and delight guests, • Highly responsible & reliable, • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision, • Able to use Microsoft outlook., • Committed to delivering a high level of customer service, • Strong guest service orientation required, • Self-confident proactive and able to prioritize and make effective decisions, • Ability to work flexible shifts including weekends and holidays, • Ability to focus attention on guest needs remaining calm and courteous at all times, • Ability to understand and comply with all company and departmental rules and regulations policies and procedures., • Skill in establishing and maintaining effective working relationships with coworkers and guests., • Able to communicate both written and verbally., • Ability to read reports, • Successfully complete the training /certification process for this position., • Ability to follow directions perform tasks with attention to detail speed accuracy and follow-through., • Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers. Additional Information : What is in it for you: • Hourly rate: USD $30.00 per hour, • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe., • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential., • Opportunity to develop your talent and grow within your property and across the world! We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Remote Work : No Employment Type : Full-time Key Skills Computer Hardware,Computer Data Entry,Asset Management,Administration Support,ACCA,Content Management Experience: years Vacancy: 1