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Upgrades security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements. Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerabi

Job Description Prizm is looking for an experienced Senior IT Specialist to join our team in a leadership position within our support environment. The job will be responsible for working with clients and co-workers to deliver best-in-class technical services to small and medium businesses. This is a fast-paced job with many concurrent responsibilities. The ideal candidate will enjoy solving complex problems and impacting the success of clients on a daily basis. Should be familiar with higher-end technical principles, including network management, server work, and business processes. Compensation: • Developing & Implementing Technology Roadmaps for Clients, • Assisting team members with complex IT situations, • Server & Software Implementation & Troubleshooting, • Researching & Vetting New Technologies to Expand Prizm's Stack, • Articulating Complex Technology In Understandable Terms to Clients & Prospects, • Help with SOP Across All Projects, • Explaining what "The Cloud" is and why it's not scary for business, • Assist the sales team with complex project proposals, • And all other common aspects of IT supportQualifications:, • BS Degree in computer information systems, computer science, business administration (related field), or equivalent experience, • Minimum 4-5 years relevant experience, preferably in a multi-tenant environment, • Proven communication and leadership skills, • Extensive knowledge of networking, Windows & Azure AD & M365, Cloud Technologies, ERP Software, SQL, Quickbooks, • Cybersecurity training is a huge plus, • Compliance experience is a huge plus, • Team player and solution-focused attitude, • Flexibility to change tasks quickly and manage multiple projects simultaneouslyAbout Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

Job Description We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today. Compensation: $45,000 - $55,000 yearly Responsibilities: • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems, • Run security checks on all of our systems to ensure we are protected from cybersecurity threats, • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently, • Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support, • Use strong communication skills to make clients feel comfortable with their technology, • Be a team player to provide the absolute best experience to end-users, • Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies ariseQualifications:, • Top-notch customer service skills and driven to make our business succeed, • Skilled in communication, time management, and organization, • Expert-level Microsoft Office skills, • High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus, • 2+ years experience in a professional IT setting, • Able to create detailed documentation for all tickets and SOPs, • Ability to simplify complex topics for end-users with varying skill levelsAbout Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!