Escrow Support Manager
hace 13 días
Mesa
Job Title: Escrow Support Manager Location: Onsite Role in Mesa, AZ Temp to perm, Extension possible (but not guaranteed) About the Role • Key leadership role managing a centralized, high-volume production team supporting residential escrow transactions., • Reports directly to the Escrow Support Manager, leading daily operations, ensuring compliance and quality., • Relieves branch teams of intensive clerical workload, improving turnaround times, and supporting exceptional customer service., • Suited for a resilient, hands-on leader thriving in fast-paced environments with strong decision-making skills. How You’ll Contribute • Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment., • Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs)., • Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines., • Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues., • Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements., • Partner with branch teams to communicate expectations, process updates, and quality standards., • Prepare and present production, quality, and performance reports to leadership., • Interview, hire, onboard, train, and develop team members., • Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed., • Lead change initiatives related to process improvements, system updates, or workflow adjustments., • Foster a culture of accountability, collaboration, and continuous improvement. Leadership & Accountability Expectations • Serve as the primary point of accountability for team performance during peak volume and deadline-sensitive periods., • Make real-time decisions to mitigate risk, manage bottlenecks, and maintain service commitments., • Proactively identify trends impacting productivity, quality, or morale and implement corrective actions., • Maintain team engagement and professionalism during high-stress production cycles. Work Environment & Schedule Expectations • Operates in a high-demand, production-driven environment with strict deadlines., • Extended hours and overtime are frequently required during peak periods (e.g., month-end, quarter-end, and volume surges)., • Workload intensity may fluctuate based on market conditions and transaction volume., • Flexibility in scheduling is required to meet operational needs and service commitments. Skills & Abilities • Strong leadership skills with the ability to motivate and manage teams under pressure., • Demonstrated ability to remain calm, decisive, and solutions-focused in high-stress situations., • Excellent organizational skills and attention to detail., • Strong working knowledge of escrow procedures, documentation, and regulatory compliance., • Proficiency in Microsoft Office and escrow-related systems., • Effective communication skills, including the ability to deliver clear direction and constructive feedback., • Strong problem-solving, conflict resolution, and decision-making abilities., • Ability to manage competing priorities while meeting aggressive deadlines. Who Will Be Successful in This Role • Leaders who thrive in fast-paced, deadline-driven environments., • Supervisors who are comfortable managing performance, accountability, and difficult conversations., • Professionals experienced in balancing operational metrics with people leadership., • Individuals who adapt quickly to change and can guide teams through evolving processes., • Those who take ownership of outcomes and lead with resilience and integrity. Education • High School Diploma or equivalent required. Experience • 3–5 years of directly related experience in escrow processing or loan closings., • Minimum of 2 years of experience in a lead or supervisory role within a production environment., • Experience managing high-volume workflows with strict deadlines., • Familiarity with P&L statements and operational cost awareness preferred.