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Job Description SUMMARY: The Field Technology Engineer is an advanced technical role responsible for independently assessing system needs, resolving complex field technology issues, and maintaining the reliability and compliance of critical networks and surveillance infrastructure across multiple locations. This position exercises significant discretion in prioritizing work, determining technical methods, and leading technology deployments and upgrades with minimal supervision. Serving as the primary field liaison for IT, Operations, Compliance, and external vendors, the engineer makes informed decisions on equipment, configurations, and project execution while developing documentation and standards that shape broader technology operations. The role provides specialized expertise that supports operational continuity, risk mitigation, and strategic planning, consistent with exempt-level responsibilities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive) • Performs advanced preventive maintenance, system assessments, and performance testing to proactively reduce downtime and enhance operational reliability., • Evaluates network connectivity issues, identifies root causes, and makes recommendations on improvements while coordinating upgrades and escalations with internal teams and external vendors., • Oversees the monitoring, optimization, and troubleshooting of video surveillance systems to maintain regulatory compliance, system integrity, and operational continuity., • Directs and coordinates repairs, replacements, and enhancements of cameras, DVR/NVR units, storage devices, and other mission-critical security components., • Participates in and may lead planning sessions for new store openings, remodels, and major technology deployment projects, ensuring proper sequencing, resource coordination, and execution., • Functions as the primary field liaison between IT, Operations, Compliance, contractors, and site personnel, exercising discretion in prioritizing work, resolving field challenges, and adjusting timelines as needed., • Oversees asset tracking processes, including auditing serial numbers, device locations, and technology inventory within centralized systems., • Maintains detailed field service logs, project documentation, maintenance reports, and site evaluation records to support data-driven decisions and long-term planning., • Exercises independent judgment in determining technology requirements, prioritizing field issues, and selecting appropriate methods for troubleshooting and remediation., • Plans, coordinates, and leads technology deployments, upgrades, and infrastructure improvements with minimal supervision., • Evaluates system performance, identifies operational risks, and recommends strategic improvements to enhance security, uptime, and compliance., • Manages vendor relationships, including sourcing, scheduling, and approving on-site work for technology, networking, and surveillance partners., • Develops standards, procedures, and documentation that influence company-wide technology operations and compliance practices., • Determines equipment, materials, and configuration needs for new installations and provides authoritative guidance on technology specifications., • Organizes and executes weekly schedules, site visit priorities, and project timelines based on business impact and operational urgency., • Executes Ad Hoc Projects as assigned by direct supervisor. CORE COMPETENCIES · Demonstrates strong analytical and troubleshooting skills, resolving complex hardware, network, and systems issues calmly and effectively in high-pressure environments. · Exercises sound independent judgment in prioritizing work, determining corrective actions, and maintaining system security, surveillance integrity, and regulatory compliance. · Applies advanced technical knowledge of networking equipment, connectivity standards, and field support best practices. · Collaborates effectively with cross-functional teams, vendors, and contractors, communicating clearly and maintaining a service-oriented mindset. · Maintains accurate, comprehensive documentation of configurations, assets, service activity, and field work to support operational continuity and long-term planning. · Manages shifting priorities across multiple locations, adapting to evolving technologies and contributing to continuous improvement initiatives. · Supports organizational goals by working flexibly across functions, ensuring seamless coordination and alignment with operational needs. · Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS · Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye. · Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request. · Frequently: Standing for long periods of time, climbing stairs, and twisting. · Constantly: Use visual display terminals (e.g., computers, tablets) for extended periods of time. · Frequently: Travel to different locations across California. · Ability to work in a stressful, fast-paced environment EDUCATION AND EXPERIENCE REQUIRED • 3+ years of experience in IT field support, systems installation, or network operations., • Strong working knowledge of LAN/WAN environments, Wi-Fi systems, and IP-based security cameras., • Proficiency with Windows and macOS troubleshooting, POS hardware, and basic networking tools., • Experience in retail, distribution, or cannabis industry environments, preferred., • Familiarity with compliance requirements for video retention and data security, preferred., • CompTIA A+, Network+, or similar certification, preferred., • Valid driver’s license and ability to travel between sites (approx. 50% travel).

Job Description Overall Scope Elemental Wellness Center is committed to providing a welcoming and knowledgeable environment for all our customers. As a Member Services Specialist, you will play a pivotal role in welcoming our customers at the front door, as well as checking our customers’ ID and giving them a rundown of our products and services, priming them for their purchase. You will make sure the customers are checked into our system, while also informing customers of our deals and promotions. Responsibilities: • Greet Customers Warmly: Welcome customers as they enter the retail cannabis store, creating a friendly and inviting atmosphere., • Promote Sales and Specials: Inform customers about ongoing sales, promotions, and new products to enhance their shopping experience., • Provide Store Information: Answer basic questions about the store, products, and services, directing customers to appropriate staff for further assistance., • Monitor Entry and Exit: Ensure a secure environment by monitoring who enters and exits the store, maintaining a safe and compliant space., • Verify Customer Identification: Check IDs to confirm customers meet legal age requirements for purchasing cannabis products., • Maintain Security Protocols: Utilize guard certification to enforce store safety policies, handle potential conflicts, de-escalate conflict, and respond to emergencies if necessary., • Assist with Queue Management: Manage customer flow during peak hours, ensuring an organized and efficient entry process., • Uphold Compliance Standards: Ensure all activities adhere to state and local cannabis regulations, including security and customer verification procedures. Requirements: • California Guard Card certification, • Experience in a sales or Cannabis retail environment, • Desired: Knowledge of cannabis products and industry trends, • Reliable transportation, ability to come to work on time Skills Must demonstrate the following: • Clear and effective communication skills, including active listening and empathy, • Ability to manage stress in a fast-paced environment, • Customer Service Skills: Ability to engage with customers in a friendly, approachable, and professional manner, • Communication Skills: Strong verbal communication to clearly explain sales, promotions, and store policies, • Attention to Detail: Keen eye for verifying IDs accurately and ensuring compliance with legal requirements, • Security Awareness: Knowledge of security protocols and the ability to handle potential safety concerns effectively, • Conflict Resolution: Skills to de-escalate tense situations and resolve conflicts calmly and professionally Physical Demands: • Prolonged periods of standing, walking, and occasional sitting, • Frequent use of hands and arms for scanning IDs, handling documents, and using computer systems, • Ability to lift up to 20 lbs occasionally (signage, product boxes, etc.), • Clear vision and hearing for security awareness and customer interaction Mental Demands: • Sustained attention to detail and focus, particularly when verifying identification or monitoring store entry, • Ability to manage and prioritize multiple tasks simultaneously during peak hours, • Emotional resilience and composure in dealing with irate, impaired, or high-stress customers, • High level of situational awareness to detect irregular behavior or potential security risks, • Cognitive flexibility to adapt to evolving regulations, procedures, and store priorities, • Professional judgment and ethical decision-making consistent with Elemental Wellness Center’s standards Pay Rate: $21.00 per hour

Job Description SUMMARY: This position is for our REDWOOD CITY location. The Delivery Driver/Budtender is responsible for collecting, routing, and delivering customer orders placed via web and phone channels, ensuring exemplary customer service throughout the entire process, from order placement to final delivery. Key responsibilities include the physical handling and transportation of products, cash management, and merchant transaction processing. This role also involves assisting in-store customers with their purchasing needs, providing education on cannabis products, and potentially training new budtending staff. Additionally, the Delivery Driver/Budtender will spend a significant portion of their time maintaining a clean and organized store environment while ensuring that customer service standards are met efficiently and effectively. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive) * Adheres to all Title6 compliance regulations. * Adheres to routing/schedule guidelines and parameters to delivery according to schedule; only stopping for break, meal periods, and/or vehicle maintenance. * Maintains accurate manifest and delivery logs. * Ensures accurate information is maintained in delivery device i.e. ID scanner and delivery camera. * Addresses and resolves customers complaints; scales service issues in an expedient manner. * Takes, places, and packs orders for customers according to customer guidelines. * Maintain fully stocked and clean workstations at all times. * Assists with running side work, stocking, and cleaning during any and all down time. * Ensure opening and closing cleaning and organization is completed. * Participates in periodic all-staff cleanings and staff meetings. * Maintains delivery, vehicle, product inventory and driving records by obtaining receipt acknowledgments, recording tracking information, completing driver tracking, and expenses as required. * Prepares delivery vehicle for operation by inspecting general condition by checking the vehicle for damage. * Adheres to standards of the road by safely operating vehicle and complying with state and local driving rules and regulations. * Uses company communication equipment (GPS, company phone, Bluetooth) for communication with main office and customers. * Maintains proper cash-handling procedures at all times. * Participates in staff events, outings and promotional events. * Upkeep knowledge with industry compliance and regulatory requirements as applicable to retail operations (i.e. Medical vs. recreational, weight conversions, minimum age purchasing, maximum purchase quantities, laws, etc.…) * Remains knowledgeable on all cannabis products carried by the venue. * Remains knowledgeable ono cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products. * Accurately creates and/or updates customer profiles. * Ensure each guests receives their full attention during their transaction. * Assist with budending as directed by manager. * Provides excellent customer experience. * Accurately log customer in computer systems. * Accurate records customer transactions in POS system * Ensures that all phases of the customer experience remain seamless and exceed their expectations. * Other duties as assigned CORE COMPETENCIES * Aligns and complies with company policies, procedures, and values. * Understands and adheres to all city and state cannabis regulations. * Maintains professionalism in appearance, approach, and communication. * Must be able to adapt to a changing work environment. * Ability to work effectively with colleagues and other departments. * Willingness to assist and support team members to achieve common goals. * Ability to identify customer needs to match them with suitable products. * Ability to use inventory management software and other retail tools. * Excellent interpersonal and communication skills. * Strong organizational and problem-solving skills. * Ability to multitask and prioritize in a fast-paced environment. * Ability to provide a welcoming environment for all customers. * Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities. * Must be able to: * Perform job functions with attention to detail, speed, and accuracy * Prioritize and organize * Be a clear thinker, remain calm, and resolve problems using good judgment * Follow directions thoroughly * Understand guest needs * Work cohesively and professionally with co-workers * Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS * Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye. * Frequently: Face contact with customers and staff * Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request. * Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion EDUCATION AND EXPERIENCE REQUIRED * High school diploma or GED * Prior retail or customer service experience (1-3 years) * Knowledgeable in Microsoft applications * Must be 23+ years old and pass a criminal background check requirement * Must have a valid Driver license and be insurable.

Job Description SUMMARY: This position is for our REDWOOD CITY location. The Delivery Driver/Budtender is responsible for collecting, routing, and delivering customer orders placed via web and phone channels, ensuring exemplary customer service throughout the entire process, from order placement to final delivery. Key responsibilities include the physical handling and transportation of products, cash management, and merchant transaction processing. This role also involves assisting in-store customers with their purchasing needs, providing education on cannabis products, and potentially training new budtending staff. Additionally, the Delivery Driver/Budtender will spend a significant portion of their time maintaining a clean and organized store environment while ensuring that customer service standards are met efficiently and effectively. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive) * Adheres to all Title6 compliance regulations. * Adheres to routing/schedule guidelines and parameters to delivery according to schedule; only stopping for break, meal periods, and/or vehicle maintenance. * Maintains accurate manifest and delivery logs. * Ensures accurate information is maintained in delivery device i.e. ID scanner and delivery camera. * Addresses and resolves customers complaints; scales service issues in an expedient manner. * Takes, places, and packs orders for customers according to customer guidelines. * Maintain fully stocked and clean workstations at all times. * Assists with running side work, stocking, and cleaning during any and all down time. * Ensure opening and closing cleaning and organization is completed. * Participates in periodic all-staff cleanings and staff meetings. * Maintains delivery, vehicle, product inventory and driving records by obtaining receipt acknowledgments, recording tracking information, completing driver tracking, and expenses as required. * Prepares delivery vehicle for operation by inspecting general condition by checking the vehicle for damage. * Adheres to standards of the road by safely operating vehicle and complying with state and local driving rules and regulations. * Uses company communication equipment (GPS, company phone, Bluetooth) for communication with main office and customers. * Maintains proper cash-handling procedures at all times. * Participates in staff events, outings and promotional events. * Upkeep knowledge with industry compliance and regulatory requirements as applicable to retail operations (i.e. Medical vs. recreational, weight conversions, minimum age purchasing, maximum purchase quantities, laws, etc.…) * Remains knowledgeable on all cannabis products carried by the venue. * Remains knowledgeable ono cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products. * Accurately creates and/or updates customer profiles. * Ensure each guests receives their full attention during their transaction. * Assist with budending as directed by manager. * Provides excellent customer experience. * Accurately log customer in computer systems. * Accurate records customer transactions in POS system * Ensures that all phases of the customer experience remain seamless and exceed their expectations. * Other duties as assigned CORE COMPETENCIES * Aligns and complies with company policies, procedures, and values. * Understands and adheres to all city and state cannabis regulations. * Maintains professionalism in appearance, approach, and communication. * Must be able to adapt to a changing work environment. * Ability to work effectively with colleagues and other departments. * Willingness to assist and support team members to achieve common goals. * Ability to identify customer needs to match them with suitable products. * Ability to use inventory management software and other retail tools. * Excellent interpersonal and communication skills. * Strong organizational and problem-solving skills. * Ability to multitask and prioritize in a fast-paced environment. * Ability to provide a welcoming environment for all customers. * Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities. * Must be able to: * Perform job functions with attention to detail, speed, and accuracy * Prioritize and organize * Be a clear thinker, remain calm, and resolve problems using good judgment * Follow directions thoroughly * Understand guest needs * Work cohesively and professionally with co-workers * Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS * Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye. * Frequently: Face contact with customers and staff * Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request. * Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion EDUCATION AND EXPERIENCE REQUIRED * High school diploma or GED * Prior retail or customer service experience (1-3 years) * Knowledgeable in Microsoft applications * Must be 23+ years old and pass a criminal background check requirement * Must have a valid Driver license and be insurable.

Job Description The Cannabis Sales Associate plays a key role in driving the success of our retail dispensary through exceptional customer engagement, expert product knowledge, and consistent achievement of sales goals. This role is responsible for maintaining high sales performance standards, including meeting and exceeding key performance indicators (KPIs) such as Average Order Value (AOV) and Units per Transaction (UPT). In addition to driving sales, the Sales Associate supports day-to-day store operations including cash handling, order fulfillment, inventory processing, and ensuring a high standard of hospitality and compliance at all times. This position includes a base hourly rate of $19.00/hour, plus average tips ranging between $7.00–$14.00/hour, depending on performance and store volume.

Job Description SUMMARY: The District Manager (DM) oversees daily operations, performance, and compliance across multiple dispensary locations, ensuring consistent execution of standards, strong sales results, and unified customer experience. The DM partners with the Retail Business Operations Manager, and cross-functional teams to develop staff, uphold merchandising standards, optimize scheduling, and drive efficiency across FoH and BoH operations. This role requires a proactive, hands-on leader who balances people management, operational discipline, compliance oversight, analytics, and real-time problem solving, including occasional light hand work to keep stores running smoothly and staff focused on sales. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (this list is not all inclusive) * Oversees daily operations of all retail dispensaries within the assigned district. * Conducts regular site visits to evaluate performance, compliance, staffing, merchandising, and customer experience. * Holds store leadership accountable to policies, procedures, and KPIs. * Reviews sales, labor, inventory, and customer metrics to identify opportunities and implement corrective actions. * Reviews camera footage as needed to investigate misconduct, evaluate unsupervised staff performance, and assess theft concerns. * Serves a liaison to Senior Leadership regarding security issues and ensure post orders remain accurate and consistently followed. * Acts as a primary escalation point for employee relations matters, supporting conflict resolution, coaching, and corrective action. * Partners with HR to ensure consistent application of policies and employee performance expectations. * Supports recruiting, hiring, onboarding, and succession planning for key roles within the district. * Provides real-time coaching and development to managers and leads during store visits. * Idenitfies skill gaps and coordinates necessary training across FoH and BoH teams. * Ensures timely completion of required regulatory, safety, and operational training. * Facilitates team huddles workshops, and on-the-floor coaching to reinforce SOPs and operational standards. * Ensures stores maintain merchandising, product presentation, and visual brand standards. * Verifies promotional materials, menus, and digital signage area accurate and deployed on schedule. * Coordinates with supply chain, marketing, and retail teams on product launches, displays, and brand activations. * Ensures full compliance with local and state cannabis regulations, including DCC requirements. * Monitors ID verification, inventory controls, METRC accuracy, and cash management standards. * Conducts operational audits and ensure timely completion of corrective actions. * Reviews weekly schedules for labor efficiency, coverage needs, and compliance with labor laws. * Optimizes staffing levels based on traffic patterns, sales trends, and operational tasks. * Analyzes FoH and BoH workflows to identify opportunities for improved efficiency and consistency. * Leads process-improvement initiatives to enhance customer experience, speed of service, merchandising execution, and shrink reduction. * Performs minor troubleshooting and light handiwork (e.g. small repairs, fixture adjustments, signage installation) to maintain operational readiness. * Coordinates with facilities vendors for repairs, preventive maintenance, and safety compliance. * Maintains facility standards related to cleanliness, safety, ADA requirements, and overall store readiness. * Executes ad hoc projects as assigned by direct supervisor. CORE COMPETENCIES * Inspires, coaches, and develops high-performing teams through accountability, feedback, and consistent leadership. * Maintains advanced knowledge of California cannabis retail laws and ensures full compliance at all times. * Oversees daily multi-store operations with efficiency, accuracy, and adherence to company standards. * Ensures all stores deliver consistent, professional, and customer-focused experience that reflects brand expectations. * Understands and manages district financial performance, including sales trends, labor efficiency, inventory integrity, and cash controls. * Uses operational data and KPIs to identify performance gaps, drive sales, and improve store execution. * Communicates effectively and persuasively across all levels of the organization. * Partners seamless with cross-functional teams, including Operations, HR, Marketing, Compliance, Supply Chain, and Facilities, to support store needs and initiatives. * Adapts quickly to changing priorities, market conditions, and regulatory requirements while maintaining composure and focus. * Models ethical decision-making, transparency, and responsibility in all areas of store operations. * Inspires and develops high-performing sales teams through clear communication, accountability, and ongoing coaching. * Thrives in a fast-paced, evolving environment; remains resilient and solution-oriented amid shifting regulatory and business demands. * Serves as a proactive change agent who drives process improvement, operational efficiency, and cultural alignment. * Embraces transformation with a solution-oriented mindset, guiding teams through evolving business priorities, system integrations, and regulatory changes with composure and adaptability. * Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by a direct supervisor. This includes the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs. PHYSICAL REQUIREMENTS * Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye. * Frequently: Standing for long periods of time, climbing stairs, and twisting. * Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions. * Constantly: Use visual display terminals (e.g., computers, tablets) for extended periods of time. * Frequently: Ability to work weekends, holidays, nights, and retail events. * Frequently: Travels to multiple locations. EDUCATION AND EXPERIENCE REQUIRED * At least 3-5 years of multi-unit retail management experience; cannabis experience strongly preferred. * Strong analytical skills with experience interpreting sales, labor, and operational data. * Advanced knowledge of METRC system. * Knowledge of Cannabis POS systems, such as Dutchie. * Strong working knowledge of Microsoft Word and Excel.