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Job DescriptionAbout GBG Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role This newly created role will lead our Global Data Function, It will bring together data across the organisation developing and implementing a results driven strategy to transform GBG from an aggregator to a creator of data. This role will sit alongside our CPO, CTO and partner with regional leaders to ensure the execution of strategies. The Chief Data Officer will define and execute GBG’s enterprise-wide data strategy, ensuring data becomes a core asset powering our products, services, and future innovation. This role will oversee all data created and produced by GBG, ensuring technical integrity, governance, and readiness for the future of AI. A critical responsibility will be the creation of proprietary data assets that strategically differentiate GBG in the identity space and prepare us for the future of AI. What you will do • Drive and own data strategy & vision, • Develop and own GBG’s data strategy aligned with business objectives., • Define a roadmap for data maturity, governance, and AI readiness., • Treat data as a strategic asset across all products and services., • Proprietary Data Assets, • Drive creation and curation of proprietary data assets that strengthen GBG’s position in identity verification and fraud prevention., • Identify opportunities to monetize and leverage unique data sets for competitive advantage., • Ensure proprietary data assets are secure, scalable, and ethically managed., • Data Governance & Compliance, • Establish and enforce governance frameworks for quality, security, and compliance., • Implement policies for stewardship, lifecycle management, and ethical use., • Stay ahead of regulatory requirements and industry standards., • AI & Future Readiness, • Prepare GBG’s data infrastructure for AI-driven capabilities., • Identify opportunities for AI integration across products and services., • Ensure architecture supports scalability and innovation., • Cross-Functional Leadership, • Partner with Product and Technology leaders to embed data strategy into product development., • Act as a trusted advisor to the executive team on data-driven decision-making., • Drive cultural change toward data literacy and adoption., • Team Leadership, • Build and lead a small, high-impact data team focused on strategy, governance, and enablement., • Foster a culture of collaboration and continuous improvement. Skills we're looking for • Proven experience as Chief Data Officer, Head of Data Strategy, or similar leadership role., • Deep expertise in data governance, architecture, and analytics., • Strong understanding of AI technologies and data readiness for AI., • Demonstrated success in creating proprietary data assets for strategic advantage., • Exceptional ability to influence cross-functional teams and drive organizational change. To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating. The Fulfillment team is essential to ensure fulfillment on site is accurate and aligned with company priorities. The Fulfillment team is responsible for Integrations, Mobile Transfer Tracking and Tracked Transfer troubleshooting, which are important to the stability of the site and a good customer experience. In this role, we are looking for someone who has high attention to detail, strong written communication, knowledge of the mobile transfer process on multiple platforms and the ability to work in a fast-paced environment. Our main goal is to drive down spending by ensuring our buyers successfully receive their tickets for the event.About The TeamStubHub's Transaction Operations team is an organization comprised of multiple teams that are responsible for everything that happens from the moment you try to purchase a ticket to when you go to the event. Our teams help ensure that buyers can transact safely on our platform, that they receive their tickets successfully once they click 'buy' and are able to go enjoy their event.This Full-Time position will require some weekends, holidays, daytime, and/or evening hours. (Shift could be between 10 AM to 9 PM with high likelihood of two weekend days. Shift assigned after training)This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration. What You'll Do • Interact with customers over email and outbound phone calls, where needed., • Educate customers on mobile transfer process and StubHub policies., • Troubleshoot mobile transfer issues including re-transferring tickets, app downloads and general troubleshooting., • Manages incoming mobile transfers on multiple external accounts including Ticketmaster, AXS, Seat Geek, Live Nation etc., • Manages a queue in Customer Service Tool to ensure cases are resolved in a timely manner., • Investigating cases to ensure the correct tickets are transferred to the right buyer., • Providing feedback on mobile transfer processes to help improve the customer experience., • Chat with frontline customer service agents to troubleshoot orders., • Run reporting through SQL, for queue management., • 1 years of experience in a high-volume call center preferred, • High School Diploma required, • Flexible, adaptable, and able to autonomously handle various tasks with short turn-around times, • Maintains high-level of confidentiality, • Proficient computer skills, particularly with Microsoft Office; ability to pick up, learn, and adapt tonew technology, • Must be comfortable working in a fast-paced environment and adaptable to shifting prioritiesWho You Are, • Analytical Thinking: Knowledge of Investigations and attention to detail., • Communication: Communicates clearly and succinctly (verbal and written) in a variety of settings and styles, • Technical Skills: Knowledge of the mobile transfer process on multiple platforms., • Customer Focus: The commitment to understanding and meeting the needs of customers, • Time Management: Ability to work in a fast-paced environment with multiple tools. What We Offer, • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions., • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.