Customer advisor jobs in Las Cruces, New MexicoCreate job alerts

Job Description Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, Kia America, Inc. has established the Kia Veterans Technician Apprenticeship Program (VTAP). Job Description • Diagnose, maintain, and repair Kia vehicles including engine, transmission, steering, suspension, brakes, HVAC, and electrical components, • Complete repair orders and warranty request orders in accordance with established Kia and Retailer policies and procedures, • Test drive vehicles, and analyze, diagnose, and repair components and systems using Kia diagnostic strategies, special equipment, and tools, • Perform services, diagnostics, and repairs in a timely fashion while communicating with the shop foreman and service advisor to promote an optimal customer experience All potential employment opportunities presented and advertised within this site are with independently owned and operated Kia Retailers. Applicants who seek employment through this site are applying for full-time employment with a participating Kia Retailer and not with KUS or ERS. All employment opportunities listed within this site are subject to applicable Federal and State statutes, rules, and regulations governing employment, which apply to each individual Kia Retailer’s specific location. KUS and ERS make no warranties (expressed or implied) or guarantees of employment to any individual seeking to participate in the Kia Veteran Technician Apprenticeship Program (VTAP). All employment decisions are at the discretion of the specific Kia Retailer to which an employment application is made, conditional upon meeting eligibility, skill, and experience requirements to participate in VTAP. Requirements Qualifications • Honorable Discharge, • Valid Drivers License from any state with a clean driving record, • Experience in a technical / mechanical field is required, • Must be willing to complete and pass drug screening and background checks Benefits Kia VTAP Apprenticeship Highlights: • Full-time employment with a participating Kia Retailer, • A program designed specifically for Veterans facilitated by Veterans!, • Participation in a one-year competency-based GI Bill approved apprenticeship leading to Kia Service Technician certification, • Access to all tools, equipment, vehicles, and training needed to complete the apprenticeship and certification process, • Eligible Veterans may apply for and receive a substantial GI Bill© Monthly Housing Allowance (MHA) during their apprenticeship

Description \n The Digital Sector at Leidos currently has an opening for a Chief Engineer to lead engineering strategy and execution across all technologies and products included within the Advanced Enterprise Global Information Technology Solutions (AEGIS) program scope. The position is located at NASA’s Marshall Spaceflight Center (MSFC in Huntsville, AL) or Kennedy Space Center (KSC in Cape Canaveral, FL), highly preferred. \n \n The AEGIS program is NASA’s largest IT infrastructure services contract, supporting enterprise IT and mission systems across data centers, cloud platforms, networks, collaboration tools, voice over IP, and cybersecurity. As part of the AEGIS leadership team, you will directly influence how NASA evolves to support missions on Earth, in space, and beyond. \n \nPOSITION SUMMARY:\n Leidos is seeking an experienced, innovative, and highly technical individual to provide technical leadership to both NASA and Leidos stakeholders, shape long-term modernization initiatives, guide major service upgrades, and ensure enterprise services continually evolve to meet NASA’s mission needs. The ideal candidate is a trusted technical advisor, a strategic thinker, an energetic people leader, and a recognized subject matter expert with broad experience across enterprise IT domains. The Chief Engineer will continuously assess the operational and functional baseline of our managed systems and services. The role is responsible for leading the engineering team while contributing to the program governance structure to ensure adoption of new technologies and/or configurations align with the overall direction of the Agency. The Chief Engineer will be directly responsible for the development, management, delivery, and day-to-day maintenance of the technology roadmap to assist in improved forward schedule planning for enterprise services, which includes planning for the introduction of tools and services to support new and emerging technologies and requirements. \n \n As Chief Engineer for AEGIS, you’ll help shape the future of NASA’s enterprise IT landscape. You’ll influence major modernization initiatives, collaborate with top technical leaders, and lead a large team to ensure NASA’s infrastructure is prepared to support evolving mission needs. This role offers the opportunity to drive significant impact across one of the most innovative and mission-driven IT environments in the world. \n PRIMARY RESPONSIBILITIES:\n Strategic & Technical Leadership \n\n • Lead engineering across all AEGIS technologies including data centers, cloud, networking, VoIP, cybersecurity, and collaboration services.\n, • Build strong relationships with senior NASA and Leidos leadership to ensure alignment with agency priorities.\n, • Continuously assess enterprise system baselines and recommend improvements to support modernization.\n, • Translate NASA OCIO and Office of Engineering objectives into actionable engineering priorities, plans, milestones, and measurable outcomes.\n, • Ensure daily engineering work remains aligned with long term organizational goals.\n\n \n People Leadership \n\n • Lead a multi-disciplinary engineering team supporting networking, firewalls, VoIP, data centers, and cloud services across NASA.\n, • Foster a culture of innovation, learning, and technical excellence.\n, • Mentor engineers at all levels on career growth, skills, and technical decision making.\n, • Communicate clear expectations, provide timely feedback, and model strong leadership behaviors.\n, • Promote collaboration across engineering, architecture, security, operations, and program leadership.\n, • Cultivate accountability, transparency, and a strong customer service mindset.\n, • Ensure actions have clear owners, due dates, and follow through, reducing tactical burden on the government Engineering Office.\n\n \n Planning & Architecture \n\n • Perform systems analysis and planning to support NASA’s infrastructure strategy.\n, • Develop feasibility studies, trend analyses, business cases, benchmarks, and strategic roadmaps.\n, • Understand contract technical requirements and guide the team toward solutions meeting user needs and contract obligations.\n, • Review emerging technologies and assess impacts on NASA architectures, standards, and long term service evolution.\n\n \n Engineering & Integration \n\n • Lead design, development, integration, testing, deployment, and logistics activities.\n, • Maintain visibility across engineering projects, initiatives, studies, modernization efforts, and operational work.\n, • Provide leadership with clear views of status, schedules, dependencies, risks, constraints, and required decisions.\n, • Assess infrastructure impacts of new requirements and NASA network expansions.\n, • Operate network technology labs for asset management, testing, standards evaluation, requirements analysis, and technology investigation.\n, • Recommend standards for implementing new services across NASA.\n, • Ensure engineering coordination across networks, telecommunications, cable plant, data centers, cloud, cybersecurity, and voice/video.\n, • Identify dependencies and prevent cross-domain engineering conflicts.\n\n \n Governance & Policy \n\n • Support AEGIS program governance to ensure new technologies align with NASA’s direction.\n, • Participate in NASA IT policy, architecture, standards, and process reviews; recommend updates to maintain AEGIS compliance.\n, • Establish consistent engineering practices including design reviews, documentation, standards, configuration management, change control, peer reviews, and decision records.\n, • Ensure engineering consistency across technical areas.\n\n \n Risk & Issue Management \n\n • Advise the Program Manager on impacts to stability, cost, architecture, interoperability, or compatibility, and recommend mitigation strategies.\n, • Implement structured methods for identifying, prioritizing, escalating, and resolving risks and issues.\n, • Inform NASA and Leidos leadership early when risks may affect mission or service delivery.\n\n \n Roadmaps & Long-Term Planning \n\n • Develop strategic and implementation plans guiding the future of AEGIS services.\n, • Assess IT innovations, product releases, and technology changes to introduce new capabilities and retire outdated ones.\n, • Support development of comprehensive technology roadmaps capturing customer requirements and service evolution.\n, • Maintain the Five-Year Hardware Lifecycle Plan for AEGIS-supported hardware.\n\n \n Collaboration & Innovation \n\n • Maintain strong connections with the Leidos Digital Sector CTO and Solutions Architect organizations to leverage enterprise expertise.\n, • Support program growth by shaping innovative technical solutions and recommending improvements to services and operating models.\n\n BASIC QUALIFICATIONS:\n\n • Bachelor's degree and 12+ years of prior relevant experience.\n, • At least 7 years of experience managing a large engineering team as part of an IT organization.\n, • Strong leadership abilities; detail-oriented; effective under deadlines.\n, • Excellent analytical skills.\n, • Strong budgeting and organizational skills.\n, • Demonstrated experience in strategic planning.\n, • Demonstrated success building relationships with customers and teammates.\n, • Experience executing development programs in an agile environment.\n, • Experience developing Estimates to Complete/Estimates at Completion (ETC/EAC).\n, • Ability to effectively communicate when briefing Leidos and NASA senior leadership.\n, • Technical knowledge across one or more of the following technologies:\n \n, • Network Solutions (e.g., LAN, WAN, SDA, SD-WAN)\n, • Data Center Technologies (e.g., Virtualization, Capacity Management, Data Backup)\n, • Cloud-based Architectures (e.g., AWS, Azure, GCP)\n, • Collaboration Services (e.g., Conferencing, VoIP)\n \n\n PREFERRED QUALIFICATIONS:\n\n • ITIL Certification.\n, • SAFe® Agile Product Manager or Lean Portfolio Manager.\n, • Project Management Professional (PMP)® Certification.\n, • Experience working with NASA or other federal agencies.\n\n CLEARANCE REQUIREMENTS:\n\n • U.S. Citizenship is required.\n, • Must have the ability to obtain and maintain a security clearance ranging from a Public Trust, at minimum, up to a Top Secret clearance, as required.\n\n If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting:September 22, 2026\n\n \n \n \n \n \n \n \n For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. \n \n \n \n \n \n \n\n\n Pay Range:Pay Range $154,050.00 - $278,475.00\n \n The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. \n \n About Leidos \n \n Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. \n \n Pay and Benefits \n \n Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. \n \n Securing Your Data \n \n Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n Commitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. \n #Featuredjob

You will operate at the C-suite level, guiding complex multi-stakeholder sales cycles from prospecting through close, while acting as a trusted advisor throughout the customer lifecycle.

Ensure timely and consistent sales floor replenishment to drive sales and enhance the customer experience. Maintaining adherence to company safety policies for the safety of all associates and customers. As Beauty Lead Advisor, you will drive sales through an authentic passion for beauty and engage

Resolve customer concerns efficiently while maintaining a high level of customer service. We are seeking an experienced and customer-focused Bilingual Travel Advisor with strong French and English communication skills to join our team in an onsite BPO/contact center environment. Our contact centers

We're looking for Customer Service Advisors to join our growing team. Resolve customer concerns professionally and efficiently. Previous customer service experience is an advantage but not required.

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor. Role Specifics: • Developing a book of business in order to meet and exceed established performance hurdles, • Effectively prioritizes sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs, • Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences, • Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance, and personal growth and development according to both a day-to-day and longer-term planning, • Organizing and managing resources (time, people, budget) to run a productive practice, • Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client, • Completing mandated training, assessments, performance goals and continuing education requirements We'll help you: • Build a successful career at Bank of America through world class training and on-boarding programs that set you up for success., • Get training and one-on-one coaching from our award-winning Academy at Bank of America and local leadership who are invested in your success., • Grow your business knowledge by using a defined consultative approach to systematically identify client needs and appropriate solutions., • Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence and recommend strategies to help achieve their financial goals and life priorities., • Collaborate with core banking and investment partners. Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Responsibilities: • Handles inbound inquiries from leads regarding Merrill offerings, • Positions the extensive capabilities of Merrill and Bank of America, • Collects the necessary client profile data, following standard KYC procedures to open account(s) as appropriate, • Serves as interim Financial Advisor, providing recommendation of investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile, and preferences as well as servicing client accounts, • Documents all client interactions and opportunities within Salesforce accurately Required Qualifications: • Currently holds Series 7 & 66 (63 & 65 in lieu of 66) licenses, • Minimum of one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded, • Minimum of one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services, • Proven ability to engage with and influence others, • Exceptional interpersonal and relationship building skills, • Effective communication skills (written and verbal) - Proven ability to quickly build trust and credibility, • Proven ability to assess needs and recommend appropriate solutions/interventions, • Proven ability to work collaboratively on a team and with key partners, • Proven ability to listen and probe for clarity and understanding, • Goal and results oriented, • Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking, • Ability to work in an environment where the majority of your compensation is tied to your performance, • Strong follow-through skills, • Computer/technical literacy and proficiency in Microsoft Word, PowerPoint, Excel Desired Qualifications: • Bachelor's degree and/or a minimum of one year of financial services industry or sales experience, • Learns and adapts to new technology or applications, • Executes multiple tasks simultaneously Skills: • Business Acumen, • Business Development, • Oral Communications, • Prospecting, • Wealth Planning, • Analytical Thinking, • Client Experience Branding, • Client Investments Management, • Portfolio Analysis, • Risk Management, • Active Listening, • Client Solutions Advisory, • Emotional Intelligence, • Referral Management, • Trading This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. Shift: 1st shift (United States of America) Hours Per Week: 40

Fluency in Spanish and English, both written and spoken. We are seeking an experienced and customer-focused Bilingual Travel Advisor with strong Spanish and English communication skills to join our team in an onsite BPO/contact center environment.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a people person who enjoys helping others and finding solutions? Do you stay calm under pressure and take pride in delivering excellent customer service? If so, we'd love to hear from you! We're looking for Customer Service Advisors to join our growing team. In this role, you'll assist customers with a variety of inquiries, resolve issues efficiently, and ensure every interaction leaves a positive impression. You'll play an important role in providing a seamless customer experience while working in a supportive, fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Respond to customer inquiries via phone, email, or chat., • Provide accurate information about products, services, and account-related questions., • Resolve customer concerns professionally and efficiently., • Document customer interactions accurately in company systems., • Escalate complex issues when necessary., • Follow company policies, procedures, and quality standards., • Work collaboratively with colleagues to deliver outstanding customer service. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English., • Strong verbal and written communication skills., • Excellent problem-solving and active listening abilities., • Ability to multitask and work in a fast-paced environment., • Previous customer service experience is an advantage but not required.

We're looking for Customer Service Advisors to join our growing team. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom,

Job Description New Home Advisor Expectations and Commitments: To consistently achieve individual monthly sales goals and Avid survey results, while delivering outstanding customer service throughout the entire Customer Journey. The NHA is responsible for ‘A+’ community and model presentation, Prospect and Backlog Management, monthly CMAs, and daily usage of HubSpot to ensure data integrity. Duties: • Ensuring that every Hakes Brothers home buyer has an excellent experience purchasing a new home., • Using honesty and integrity in all representations and negotiations while abiding by the parameters approved by Hakes Brothers., • Generating and fostering leads and prospects with realtors, customer referrals and potential buyers., • Proactively following up on leads., • Representing Hakes Brothers at a model home and any sponsored/hosted events., • Becoming proficient in sales strategies, including prospecting, product knoweldge, competitor knowledge and sales techniques., • Maintaining promotional signage in and around your assigned community., • Conducting presentations to model home visitors and demonstrating the amenities of the community., • Promoting Hakes Brothers by listing inventory homes on the MLS, sending e-mail blasts, distributing flyers around your community, hosting model home grand openings and community/sponsored events., • Conducting monthly or quarterly competitor market analysis (as applicable)., • Utilizing CRM to the fullest ability to prospect and manage buyer leads., • Model home/spec maintenance., • Attending sales meetings and quarterly luncheons., • Daily relationship building with realtors to promote Hakes Brothers and weekly visits to realty offices for presentations., • Preparing required paperwork for each home sale and for prospective purchasers., • Communicating with the buyer regarding construction start and completion dates; remaining actively involved in the sales process through closing., • Contributing to a positive, cooperative, team-oriented Sales environment., • Always look, dress and speak professionally., • Other duties as assigned. Education • Required: High School diploma or GED Experience / Qualifications • Required: At least two years' relevant experience in Sales (preferably commission-based), • Preferred: At least two years' New Home Sales experience Skills / Abilities • Self-starter, • Has a demonstrated ability with various sales and closing techniques to advance a sale, • Enthusiastic and team-oriented attitude, • Thorough and technical understanding of products to be sold, • Excellent interpersonal and customer service skills, • Excellent sales and negotiation skills, • Excellent organizational skills and attention to detail (eg: mistakes in contract writing are few and far between), • Strong analytical and problem-solving skills, • Proven ability to build and maintain relationships with clients, • Ability to function well in a high-paced and, at times, stressful environment, • Have excellent proficiency with both the contract and the product Incentives & Benefits • Competitive commission structure, • 401k with match & profit sharing, • Benefits (medical, dental, vision, life insurance) Physical Requirements • Prolonged periods sitting at a desk and working on a computer, • Routine installation of community signage, • Must be able to lift up to 15 pounds, occasionally

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced and customer-focused Bilingual Travel Advisor with strong Spanish and English communication skills to join our team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform. In this role, you will assist travelers with planning, booking and managing their travel arrangements while providing professional and efficient customer service. You will use the Spotnana platform to support travelers throughout the booking and servicing process, including making reservations, managing itineraries and handling changes or cancellations. Previous hands-on experience with the Spotnana platform is required for this position. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist travelers with planning, booking and managing business and leisure travel arrangements., • Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel., • Manage new and existing reservations accurately and efficiently., • Make itinerary changes, cancellations, exchanges and rebookings as required., • Review traveler profiles, preferences and applicable travel policies when making reservations., • Identify suitable travel options based on traveler requirements, preferences and available travel inventory., • Provide accurate information regarding itineraries, fares, travel arrangements, changes and cancellations., • Assist travelers with schedule changes, travel disruptions and other travel-related issues., • Respond to customer inquiries and provide appropriate travel solutions in a professional and timely manner., • Maintain accurate traveler and reservation information within the Spotnana platform., • Follow established travel policies, procedures and service standards., • Resolve customer concerns efficiently while maintaining a high level of customer service., • Escalate complex or exceptional travel-related issues when appropriate., • Manage multiple customer requests in a fast-paced, high-volume BPO/contact center environment., • Meet established quality, productivity and customer service standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • At least 2 years of experience in the travel industry., • Proven hands-on experience using the Spotnana travel platform., • Fluency in Spanish and English, both written and spoken., • Experience supporting business or corporate travel is advantageous., • Strong knowledge of travel reservations and booking processes., • Experience handling itinerary changes, cancellations, exchanges and rebookings., • Knowledge of air travel, hotels, car rentals and/or rail travel., • Experience working with travel technology, online booking platforms or travel reservation systems., • Strong customer service and communication skills., • Excellent attention to detail and accuracy when managing bookings and traveler information., • Strong problem-solving and decision-making skills., • Ability to work effectively in a high-volume BPO/contact center environment., • Ability to manage multiple requests while maintaining a high standard of service., • Comfortable working onsite in a structured and customer-focused environment.What Success Looks Like Success in this role means providing travelers with accurate, efficient and professional support throughout their travel journey. You will use your travel industry knowledge, bilingual communication skills and Spotnana platform experience to manage reservations effectively and deliver a positive customer experience. Please note: Previous hands-on experience with the Spotnana travel platform is a requirement for this position.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced and customer-focused Bilingual Travel Advisor with strong French and English communication skills to join our team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform. In this role, you will assist travelers with planning, booking and managing their travel arrangements while providing professional and efficient customer service. You will use the Spotnana platform to support travelers throughout the booking and servicing process, including making reservations, managing itineraries and handling changes or cancellations. Previous hands-on experience with the Spotnana platform is required for this position. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist travelers with planning, booking and managing business and leisure travel arrangements., • Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel., • Manage new and existing reservations accurately and efficiently., • Make itinerary changes, cancellations, exchanges and rebookings as required., • Review traveler profiles, preferences and applicable travel policies when making reservations., • Identify suitable travel options based on traveler requirements, preferences and available travel inventory., • Provide accurate information regarding itineraries, fares, travel arrangements, changes and cancellations., • Assist travelers with schedule changes, travel disruptions and other travel-related issues., • Respond to customer inquiries and provide appropriate travel solutions in a professional and timely manner., • Maintain accurate traveler and reservation information within the Spotnana platform., • Follow established travel policies, procedures and service standards., • Resolve customer concerns efficiently while maintaining a high level of customer service., • Escalate complex or exceptional travel-related issues when appropriate., • Manage multiple customer requests in a fast-paced, high-volume BPO/contact center environment., • Meet established quality, productivity and customer service standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • At least 2 years of experience in the travel industry., • Proven hands-on experience using the Spotnana travel platform., • Fluency in French and English, both written and spoken., • Experience supporting business or corporate travel is advantageous., • Strong knowledge of travel reservations and booking processes., • Experience handling itinerary changes, cancellations, exchanges and rebookings., • Knowledge of air travel, hotels, car rentals and/or rail travel., • Experience working with travel technology, online booking platforms or travel reservation systems., • Strong customer service and communication skills., • Excellent attention to detail and accuracy when managing bookings and traveler information., • Strong problem-solving and decision-making skills., • Ability to work effectively in a high-volume BPO/contact center environment., • Ability to manage multiple requests while maintaining a high standard of service., • Comfortable working onsite in a structured and customer-focused environment.What Success Looks Like Success in this role means providing travelers with accurate, efficient and professional support throughout their travel journey. You will use your travel industry knowledge, bilingual communication skills and Spotnana platform experience to manage reservations effectively and deliver a positive customer experience. Please note: Previous hands-on experience with the Spotnana travel platform is a requirement for this position.