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Job Description cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Summary As the Manager, Support Center, you will be responsible for the overall management of cb20’s IT Help Desk responsible for supporting a wide array of Managed and non-managed customers. This individuals' principal goals are to ensure that IT solutions and methodologies allow for effective and efficient support and management of the information technology that supports our clients. This position will also be responsible for the process creation, management, and ownership of the day-to-day support of our managed services customers. The Manager, Support Center will coordinate the service delivery team to ensure policies and plans are implemented to achieve policy objectives with an extremely high level of customer service. The ability to exhibit moderate technical understanding and technical experience in one of the following roles is required: Help Desk technician/engineering, project engineer, systems administrator. Duties and Responsibilities • Responsible for overseeing maintaining and sustaining productive relationships with managed services customers., • Responsible for the overall delivery of managed services offerings to our customer base including attaining all SLA levels and driving an elevated customer experience., • Buildout of support organization to achieve business unit revenue and profitability goals, including appropriate resource distribution levels across support tiers., • Technical experience to interact competently with customers, evaluate quality of team member issue resolution suggestions and assess productivity tools for use by the team., • Development of customer support team training plans to ensure competency in supported technologies, • Oversees both the onsite and remote support of managed services customers., • Delivers high quality and timely responses to all support interactions., • Communicates during large scale IT outages for managed customers., • Work with other team leaders to evaluate incremental services offerings and technology solutions required to deliver those solutions., • Oversees the cybersecurity posture of organizations which includes patching, backups, and cybersecurity best practices., • Measures and reports on all Service Level requirements and KPI’s of the team., • Involvement in license procurement in support of the service delivery team., • Documents and enforces all IT policies and procedures for the Support Team., • Ensure incident, change, and problem management policies and procedures are followed., • Customer support tools development, • Other duties and responsibilities as assigned. Qualifications Requirements/Job Specifications • 5+ years’ experience managing managed services delivery team., • Demonstrated success scaling a managed services delivery team through significant growth., • Good understanding and strong technical knowledge of current network and client operating systems, hardware, protocols, and standards, including Windows OS, cloud platforms such as O365 and Azure., • Demonstrated experience in managing staff and budgeting., • Excellent troubleshooting skills., • Strong written and verbal communication skills., • Ability to multitask., • Industry expertise with enterprise infrastructure solution development., • Bachelor's degree or higher in computer science or related field, OR equivalent combination of education and work experience.

Job Description Are you interested in helping businesses and communities improve the performance, resilience, and long-term value of existing solar assets? If so, we would like you to join our team! Centrica Business Solutions (“Centrica”) is a forward thinking, clean-tech integrator focused on delivering energy solutions that enable our customers to address their business challenges, preparing them for the future. We believe that by taking an integrated, whole system approach, we can create better outcomes and greater impact for our customers and that’s why they choose to work with us again and again. As a subsidiary of Centrica plc, a UK-based publicly traded company (LSE: CNA), we bring the stability and vision of a 200-year-old global energy company and a local presence to our customers. In North America, Centrica has been a trusted provider of turnkey solutions for energy efficiency and infrastructure projects for over two decades. Centrica has successfully developed and implemented over 2,500 customer site infrastructure and energy projects in North America worth over $450 Million, resulting in guaranteed savings of over $150 Million. The Market Development Representative, Solar Re-Power Solutions is responsible for originating, developing, and closing solar repowering, modernization, and battery energy storage opportunities with customers that have existing solar PV and energy storage assets. This role identifies stranded, underperforming, aging, or financially under-optimized distributed energy assets and positions Centrica’s Solar Re-Power offerings as the solution. The ideal candidate is a highly proactive hunter with strong prospecting discipline, consultative sales skills, and the commercial acumen to translate asset performance challenges into customer-specific solutions. The role works closely with Development, Engineering, Operations, Finance, Legal, and Post-Contract Services across offerings that include: • Solar system repowering, • Inverter replacement programs, • Module replacement and optimization, • Battery energy storage integration, • System controls and monitoring upgrades, • Asset performance improvement initiatives, • O&M-linked modernization programs, • Microgrid and resilience enhancements Open to flexible work schedules working fully remote or hybrid. This is a U.S.-based role with approximately 10-20% travel, primarily for customer meetings, site visits, conferences, internal collaboration, and occasional visits to operating solar and battery energy storage facilities. We promote a FlexFirst approach which empowers our employees to take ownership of their work and maintain a positive work/life balance. Our Market Development Representative, Solar Re-Power Solutions contributes to the team by: • Developing and managing a pipeline of solar repowering and modernization opportunities across commercial, industrial, retail, distribution, municipal, healthcare, education, and real estate customers., • Identifying customers with existing solar PV and BESS installations that may benefit from modernization, repowering, battery integration, controls upgrades, or performance optimization., • Executing a disciplined outbound prospecting strategy, including a minimum of 50 targeted customer outreach activities per week., • Researching target accounts and engaging decision makers responsible for energy infrastructure, sustainability, facilities, finance, and operations., • Generating qualified opportunities through cold calling, networking, referrals, digital outreach, channel partners, and industry events., • Leading customer discovery discussions to uncover operational, financial, and performance challenges associated with existing solar and storage assets., • Presenting customer-specific business cases focused on asset performance, resilience, operational savings, carbon reduction, and lifecycle extension., • Collaborating with Development and Engineering to evaluate technical feasibility and solution fit, and coordinating proposal reviews, presentations, and commercial discussions., • Partnering across Sales, Finance, Operations, Legal, and Post-Contract Services to advance qualified opportunities and support a smooth transition through project execution and customer onboarding., • Monitoring aging solar assets, expiring warranties, underperforming systems, utility tariffs, incentives, competitors, and emerging storage opportunities, and providing market feedback to product development and leadership., • Maintaining accurate CRM activity, disciplined qualification, forecasting accuracy, and sales process compliance while achieving pipeline, booking, and revenue objectives. The core components of success are (i.e. must haves): • Approximately 5+ years of successful B2B sales, business development, or account management experience., • Experience selling solar, battery energy storage, energy services, energy infrastructure, facility solutions, or related technical offerings., • Demonstrated success in prospecting, cold calling, and building new customer relationships., • Experience managing complex consultative sales cycles and working effectively across multiple internal stakeholders and technical disciplines., • Ability to identify customer pain points and develop value-based solutions., • Strong commercial and financial acumen, including the ability to discuss ROI, payback, total cost of ownership, and asset value optimization., • Excellent executive-level communication, presentation, organization, and pipeline management capabilities., • Self-motivated, entrepreneurial mindset with a bias toward action and accountability., • Proficiency with CRM platforms and Microsoft Office applications. The following are a definite plus, so if you’ve got it be sure to tell us! • Bachelor's degree in Business, Engineering, Energy Management, Finance, Marketing, or a related discipline; relevant energy-industry experience may be substituted for formal education requirements., • Strong understanding of commercial and industrial energy markets., • Experience with distributed energy resources, solar PV, BESS, microgrids, CHP, or energy performance solutions., • Knowledge of federal, state, utility, and incentive programs that support solar repowering and battery storage investments. Key success metrics include: • Minimum 50 targeted prospecting activities per week., • Qualified opportunity generation against annual pipeline targets., • Revenue and bookings achievement., • Solar Re-Power opportunities advanced to proposal stage and proposal-to-award conversion rate., • Forecast and CRM reporting accuracy., • New customer acquisition, customer satisfaction, and retention., • Successful transition of awarded projects to Development and Operations teams. Ideal Candidate Profile: This individual is a disciplined hunter who thrives on creating opportunities where none currently exist. They are comfortable initiating conversations with asset owners, facility leaders, real estate operators, retailers, municipalities, and industrial organizations with existing solar infrastructure. They possess the curiosity to uncover underperforming assets, the consultative skills to identify business problems, and the commercial acumen to position Centrica’s Solar Re-Power solutions as the preferred path to improving performance, resilience, and long-term asset value. Our Team and Culture: We offer a culture filled with collaboration, passion, reliability, trustworthiness and more! We don’t just talk the talk but we actually walk the walk here and can show this through our employee feedback – check it our yourself to see what employees are saying: • High level of employee engagement, • Trust in leadership, • Senior leaders listen and act, • Wellbeing, • Employees feeling valued, • Strong focus in health and safety, • Strategy & direction Our benefits and perks: At Centrica Business Solutions, we ensure you are supported and valued. To help do this, we offer a competitive compensation and benefits package. Some of our benefits & perks include: • Medical/Dental/Vision Insurance, • HSA, with company match, • FSA/DCA, • Paid Time Off, • 401(k), with company match, • Life Insurance, • Accident Insurance, • Employee Wellness Program, • Fitness Reward Program, • Employee Training and Development Opportunities, • Casual attire with professional and fun work environments, • Flexible/hybrid work opportunities, • Fungineering (We Engineer the Fun!) Centrica Business Solutions is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices

Job Description Are you interested in helping businesses and communities take greater control of their energy future through resilient, cost-effective on-site power solutions? If so, we would like you to join our team! Centrica Business Solutions (“Centrica”) is a forward thinking, clean-tech integrator focused on delivering energy solutions that enable our customers to address their business challenges, preparing them for the future. We believe that by taking an integrated, whole system approach, we can create better outcomes and greater impact for our customers and that’s why they choose to work with us again and again. As a subsidiary of Centrica plc, a UK-based publicly traded company (LSE: CNA), we bring the stability and vision of a 200-year-old global energy company and a local presence to our customers. In North America, Centrica has been a trusted provider of turnkey solutions for energy efficiency and infrastructure projects for over two decades. Centrica has successfully developed and implemented over 2,500 customer site infrastructure and energy projects in North America worth over $450 Million, resulting in guaranteed savings of over $150 Million. The Market Development Representative, Bring Your Own Power (BYOP) Solutions is responsible for originating new customer relationships and creating qualified sales opportunities for Centrica’s distributed energy solutions portfolio. This role serves as the front end of Centrica’s growth strategy by identifying organizations that may benefit from energy resiliency, cost reduction, sustainability, and energy infrastructure modernization solutions. The primary objective is to secure introductory meetings with prospective customers and develop qualified opportunities for Centrica’s Business Development and Development teams. The ideal candidate is an energetic sales professional with 3-5 years of experience who enjoys prospecting, opening new accounts, and establishing executive-level relationships across solutions that include: • Combined heat and power (CHP), • Battery energy storage systems (BESS), • Solar PV, • Microgrids, • Utility cost reduction and resilience solutions Open to flexible work schedules working fully remote or hybrid. This is a U.S.-based role with approximately 10-20% travel, primarily for customer meetings, industry conferences, and internal training events. The role includes significant daily interaction through telephone, video conferencing, CRM platforms, and digital prospecting tools. We promote a FlexFirst approach which empowers our employees to take ownership of their work and maintain a positive work/life balance. Our Market Development Representative, Bring Your Own Power Solutions contributes to the team by: • Executing proactive outbound prospecting campaigns targeting qualified BYOP customer profiles through phone calls, email campaigns, LinkedIn, referrals, industry networking, and marketing-generated leads., • Generating and scheduling introductory customer meetings for Centrica Business Development and Sales Executives while maintaining a minimum of 50 targeted outbound prospecting activities per week., • Building target account lists across priority sectors and engaging decision-makers such as energy managers, facility directors, sustainability leaders, operations executives, CFOs, plant managers, data center operators, and real estate portfolio managers., • Researching prospective customers to understand energy usage, resiliency concerns, sustainability objectives, utility constraints, expansion needs, and potential BYOP applications., • Conducting initial discovery discussions, qualifying opportunities using established methodologies and customer-fit criteria, and documenting information for a complete, timely handoff to Business Development and Development teams., • Partnering with Sales, Marketing, Development, Engineering, Operations, Post-Contract Services, and Product teams to coordinate introductions, campaigns, webinars, and lead-generation initiatives., • Supporting regional sales managers and senior Account Executives with territory and account development efforts and ensuring smooth transitions from prospect engagement to active sales pursuit., • Developing working knowledge of Centrica’s BYOP offerings and staying informed on utility challenges, grid and transmission constraints, market trends, and distributed energy opportunities., • Participating in trade associations, industry events, and customer networking activities while sharing customer insights and market intelligence with Sales leadership, Marketing, and Product teams., • Maintaining accurate CRM records, tracking campaign and lead-conversion performance, and contributing to continuous improvement of prospecting, qualification, and opportunity handoff processes. The core components of success are (i.e. must haves): • 3-5 years of experience in business development, inside sales, account development, lead generation, or a related customer-facing role., • Proven success conducting outbound prospecting and appointment setting., • Strong outbound prospecting, active listening, relationship-building, verbal, and written communication skills., • Comfort initiating conversations with executive-level and technical stakeholders through telephone, email, social-selling, and virtual meeting channels., • Ability to quickly understand customer business challenges, identify potential solution fit, and manage multiple campaigns, accounts, and priorities simultaneously., • Strong attention to detail, organization, follow-through, resilience, curiosity, and accountability for measurable results., • Experience using CRM platforms such as Salesforce, Microsoft Dynamics, or an equivalent system., • Proficiency with Microsoft Office applications, CRM platforms, and digital prospecting tools., • Desire to build a long-term career in distributed energy, energy infrastructure, and complex solution sales. The following are a definite plus, so if you’ve got it be sure to tell us! • Bachelor's degree in Business, Marketing, Communications, Energy Management, Finance, Engineering, or a related field; equivalent business development or sales experience may be substituted., • Experience with consultative or solution-oriented selling., • Energy industry, facilities, infrastructure, technology, or industrial sales experience. Key success metrics include: • Minimum 50 targeted outbound prospecting activities per week., • 8-12 qualified introductory customer meetings scheduled per month., • Pipeline creation measured by qualified opportunities generated., • New target accounts and relevant decision-makers engaged., • Prospect-to-qualified-opportunity conversion and customer attendance rates., • CRM activity compliance, data quality, and forecasting accuracy., • Quality and completeness of handoffs to Business Development and Sales teams., • Contribution to annual pipeline creation and bookings goals. Ideal Candidate Profile: This individual is a highly motivated hunter who enjoys opening doors and creating opportunities where none currently exist. They are comfortable reaching out to senior decision-makers, asking insightful questions, and uncovering facility, operational, financial, and energy-related challenges. The successful candidate is driven by measurable activity and results, possesses excellent communication skills, and is energized by building relationships and creating sales opportunities. They view every customer conversation as an opportunity to introduce organizations to a smarter way of managing energy through Centrica’s Bring Your Own Power solutions. This role provides a pathway toward future positions in senior account management, business development, strategic accounts, or regional sales leadership. Our Team and Culture: We offer a culture filled with collaboration, passion, reliability, trustworthiness and more! We don’t just talk the talk but we actually walk the walk here and can show this through our employee feedback – check it our yourself to see what employees are saying: • High level of employee engagement, • Trust in leadership, • Senior leaders listen and act, • Wellbeing, • Employees feeling valued, • Strong focus in health and safety, • Strategy & direction Our benefits and perks: At Centrica Business Solutions, we ensure you are supported and valued. To help do this, we offer a competitive compensation and benefits package. Some of our benefits & perks include: • Medical/Dental/Vision Insurance, • HSA, with company match, • FSA/DCA, • Paid Time Off, • 401(k), with company match, • Life Insurance, • Accident Insurance, • Fitness Reward Program, • Employee Training and Development Opportunities, • Casual attire with professional and fun work environments, • Flexible/hybrid work opportunities, • Fungineering (We Engineer the Fun!) Centrica Business Solutions is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Local is preferred but east coast remote will also be considered..... Summary The Systems Engineer provides advanced technical expertise in the design, implementation, support, and optimization of cb20’s Microsoft cloud and data center solutions. The role focuses on technologies including, but not limited to, Microsoft Azure, Microsoft 365, Microsoft Entra, Intune, Exchange Online, VMware, Hyper-V, HP VME, Windows Server, Veeam Backup & Recovery, and related infrastructure platforms. Responsibilities include post-sales implementation and support, technical troubleshooting, solution design, customer consultation, and collaboration with cb20 teams. The Systems Engineer may also provide technical pre-sales support, including solution architecture, technical presentations, scoping, and development of professional services engagements. Duties and Responsibilities • Install, configure, migrate, and support advanced Microsoft cloud, virtualization, identity, backup and recovery, and data center solutions., • Design and implement solutions utilizing technologies including Microsoft Azure, Microsoft 365, Microsoft Entra, Intune, Exchange Online, VMware, Hyper-V, HP VME, Windows Server, Veeam Backup & Recovery, identity services, and related infrastructure technologies., • Participate in the architecture, planning, migration, and scheduling of cloud and data center projects., • Provide high-level technical troubleshooting and escalation support to internal teams and customers., • Provide technical guidance, training, and knowledge transfer to customers and cb20 personnel as needed., • Assist customers with modernization initiatives, including cloud adoption, hybrid infrastructure, Microsoft 365 migrations, identity modernization, infrastructure consolidation, virtualization, and backup and recovery strategies., • Positively influence customer satisfaction by meeting expectations, maintaining effective communication, following through on commitments, and providing effective problem resolution., • Plan and manage assigned technical activities and projects with minimal management supervision., • Maintain expertise in Microsoft cloud, identity, virtualization, data center, security, backup and recovery, and infrastructure technologies through ongoing education and hands-on experience., • Provide pre-sales technical assistance, including solution design, technical discovery, development of bills of materials, engineering estimates, and preparation of professional services agreements., • Provide technical leadership and escalation guidance to cb20’s Customer Support Center., • Assist with the continued development and standardization of cb20’s Microsoft cloud, CSP, data center, and backup and recovery offerings, services, architectures, and implementation practices., • Identify opportunities to improve customer environments through standardization, modernization, automation, security, resiliency, identity management, data protection, and adoption of Microsoft cloud technologies., • Continuously advance technical knowledge through certifications, training, and independent study. Certifications may require studying outside of normal working hours. cb20 will typically provide course materials and cover certification testing costs., • This list of principal responsibilities is a working document and may not be complete. Responsibilities may be supplemented or modified as business and technology requirements evolve. Qualifications Requirements/Job Specifications Proven proficiency in all supported products and the ability to resolve problems of the highest complexity. Excellent communications and interpersonal skills. Proficient at installing and supporting high-end systems solutions efficiently and reliably. Excellent troubleshooting skills. Must maintain certification and demonstrate an elevated level of competence on software and hardware as defined by management. Education: Bachelor’s degree or equivalent experience Experience: 7+ years of related system engineering experience required Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills: A clear understanding of current and emerging technology trends and the ability to analyze and make decisions regarding the system Integration group. Additionally strong presentation and written skills are mandatory. Strong teamwork skills are also mandatory. Qualified candidates have experience in one or more of the following: Office 365, Azure, Microsoft servers and networks, SANs, switching, firewalling, wireless. Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs. After hours work may be needed for projects requiring client system downtime. Physical Dexterity: Must be able to travel and attend appointments daily. Lifting: Typically, no lifting more than 60 lbs. Psychological Stress Factors: System Integration duties require excessive concentration. Customer satisfaction at all costs may be stressful to some individuals.

Job Description Job description Senior Mechanical Engineer: About Espey: Come join us at Espey, where we're shaping the future. As industry leaders in manufacturing high-quality power conversion solutions, we specialize in serving mission-critical military and rugged industrial sectors for use in the most harsh & severe environments. With over 90 years of experience, Espey is synonymous with innovation and reliability, providing essential power supplies and transformers that ensure the safety of our military personnel. As a publicly traded company on the NYSE (ESP), we're committed to excellence across all facets of our operation, from design and development to testing and manufacturing. Located in the vibrant city of Saratoga Springs, NY, just 30 minutes from the state capital and within easy reach of major metropolitan centers like New York City, Boston, and Montreal, Espey offers a unique opportunity to be part of something extraordinary. If you're ready to shape the future and embark on a fulfilling career adventure, join us at Espey. Let's build together! About the job: Embark on a new career journey to shape the future as a Mechanical Engineer III, where you will be part of a team crafting transformer and power systems destined for military and industrial products. Mechanical Engineers at Espey are responsible for designing, developing, testing, and overseeing the production of mechanical systems and components. They collaborate with multidisciplinary teams to innovate solutions and ensure that projects meet technical and functional requirements. Unlock your engineering skills and production finesse by orchestrating the creation of products that protect today’s military. Senior Mechanical Engineer: Key Responsibilities including, but not limited to: · Responsible for the mechanical design of military grade systems including power transformers and other magnetic assemblies. · Research, design, analyze and perform electro-mechanical layouts for high and low voltage electronic military and industrial equipment · Design systems using SOLIDWORKS solid modeling software & ensure thermal and structural integrity of designs through extensive analysis using SOLIDWORKS SIMULATION FEA and SOLIDWORKS FLO SIMULATION CFD software · Participate & lead design reviews and quality assurance activities to maintain high standards of product quality and reliability. · Implement cooling designs utilizing liquid, natural convection, and forced convection · Research and analyze data such as customer design proposal and specifications to determine feasibility of design or application. · Responsible for the creation of component and assembly drawings, , bills of material, mechanical test procedures, and other documentation critical to the design, manufacture, and test of our products. · Design and develop custom fixtures to assist in manufacturing, testing or qualification of units · Plan and coordinate environmental testing, such as design verification or qualification · Collaborate with cross-functional teams (such as electrical engineers, manufacturing engineers, and product managers) to ensure project milestones and deadlines are met. · Identify opportunities for design optimization, cost reduction, and process improvement. Required Qualifications: · Bachelor’s Degree in Mechanical Engineering or related field · Minimum 5 years’ experience as a mechanical engineer in an industrial setting · Minimum 5 years’ experience in the following categories: Structural frame design, electronics packaging, thermal analysis, structural analysis, & drafting · Essential Functions include: frequently required to sit, talk, & hear. Occasionally required to stand, walk, crawl, and lift up to 50 pounds. Preferred Qualifications: · Deep knowledge of mechanical engineering practices, theory, application, & design experience · Proficient in use of 3D model software SolidWorks (or equivalent), Thermal/Structural FEA, and Mechanical Design of Enclosures and Electronic Assemblies. · Comfortable navigating complexity, troubleshooting unique problems, attention to detail, critical thinking, innovation, and independence balanced with cross-functional partnerships, bias for action, & strong written and verbal communication skills · Knowledge of basic electrical theory with a focus on packaging of electrical components, with magnetic theory a plus · Deep knowledge of thermodynamics with a focus on component cooling · Possess a strong understanding of operations management, production planning, customer contracts, supply chain, engineering, and manufacturing principles · Experience in working in manufacturing or production environments · Ability to write reports, business correspondence, and procedure manuals. · Experience with magnetic assemblies such as transformers and inductors, or MILSPEC products for airborne, ground mobile, or Naval applications · Experience with high reliability equipment and mechanical qualification such as shock and vibration Perks at Espey: · Pay Range $80,000 - $120,000 depending on depth of skills and experience · Four – day work week · Onsite required (Relocation provided) · 401(k) and Employee Stock Ownership Plan (ESOP) · Medical, Dental, Vision, & Life insurance with Employee assistance program · Flexible spending account & Health savings account · Tuition reimbursement · Watch your projects come to life! Direct engagement throughout the product lifecycle An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Job Type: Full-time Pay: $80,000.00 - $120,000.00 per year Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Retirement plan, • Tuition reimbursement, • Vision insurance Schedule: • 10 hour shift Application Question(s): • Are you willing and able to work onsite at the Espey Manufacturing site in Saratoga Springs, NY? Education: • Bachelor's (Required) Experience: • industrial or manufacturing: 5 years (Required), • Mechanical engineering: 5 years (Required) Work Location: In person

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Position requires applicant to be on-site full-time in our office located in Malta, NY Support Center Call Coordinator Position Summary The Support Center Call Coordinator is an entry-level customer service role responsible for serving as the first point of contact for clients calling the cb20 Support Center. The primary focus of this position is to deliver exceptional customer experience by answering incoming calls, creating accurate service tickets, performing basic account support, and efficiently routing requests to the appropriate technical engineer. This role is designed to increase engineer productivity by allowing technical staff to remain focused on troubleshooting while ensuring every customer interaction is handled professionally and efficiently. Key Responsibilities • Answer incoming support calls in a professional and courteous manner., • Gather relevant information and create complete, accurate service tickets in Autotask., • Categorize, prioritize, and assign tickets according to established procedures., • Perform basic support tasks including:, • Password resets, • Account unlocks, • Basic account verification, • Live transfer callers to available engineers when immediate assistance is required., • Ensure callers and tickets are routed appropriately., • Maintain clear and detailed documentation of customer issues., • Meet established service level expectations for call handling and customer service., • Provide an exceptional first impression for every client contacting the Support Center. Qualifications • Excellent verbal and written communication skills., • Outstanding customer service and interpersonal skills., • Positive attitude with a strong desire to help others., • Ability to remain calm and organized in a fast-paced environment., • Strong attention to detail and documentation skills., • Basic computer proficiency with Microsoft Windows and Microsoft 365., • Ability to learn new systems quickly., • Previous customer service, call center, receptionist, or help desk experience is a must. Preferred Experience • Customer Service, • Help Desk, • MSP environment (preferred), • Call Center, • Technical Support, • Healthcare IT experience (a plus) Success Measures • Calls answered within service level targets, • Accurate ticket creation and documentation, • Call quality scores, • Ticket routing accuracy, • Attendance and reliability Core Competencies • Exceptional communication, • Professionalism, • Customer-first mindset, • Teamwork, • Organization, • Adaptability, • Accountability, • Positive attitude Growth Opportunity This role is intended as an entry point into the cb20 Support Center. High-performing individuals will have opportunities to develop technical skills and progress into a Tier 1 Support Engineer position as business needs evolve.

Job Description Candidate must reside between Saratoga, NY and Boston, MA. We will consider candidates nationally if they are willing to relocate. cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. About the Role We are seeking a highly experienced Enterprise Network Engineer to join our fast-growing IT services organization, reporting directly to the Vice President of Engineering. This role is ideal for a senior-level professional with 15+ years of progressive networking experience, including 10+ years of enterprise-scale network architecture and implementation. The ideal candidate combines deep technical expertise with exceptional communication skills and a strong consultative approach. In addition to leading complex design and deployment efforts, this individual will be actively involved in pre-sales engineering, customer-facing solution design, and executive-level consulting engagements. This role requires fluency in advanced networking principles, enterprise security, and modern network architecture practices. Experience with Fortinet and/or Arista technologies is strongly preferred. Position will require 25% travel. Key Responsibilities • Enterprise Network Architecture: Lead the design and implementation of complex, multi-site network infrastructures, including data center, WAN, cloud, wireless, and security components., • Consulting & Advisory Services: Serve as a strategic advisor to enterprise clients, aligning network design with business goals and risk posture., • Pre-Sales Solutioning: Support the sales team in scoping opportunities, conducting technical discovery, building solution architectures, and contributing to proposal development and client presentations., • Technology Leadership: Define best practices, reference architectures, and solution standards for networking projects. Mentor junior engineers and contribute to internal knowledge sharing., • Security Integration: Architect and implement secure network environments, incorporating zero-trust principles, segmentation, and regulatory compliance (e.g., HIPAA, PCI, SOX)., • Automation & Monitoring: Leverage tools such as Ansible, Python, and modern monitoring platforms to streamline operations, improve visibility, and enable proactive network management., • Cross-Functional Collaboration: Work closely with the Project Management Office (PMO), solution architects, and customer stakeholders to ensure timely, successful project delivery., • Industry Engagement: Stay informed on emerging networking trends and technologies. Represent the organization in vendor engagements, webinars, and industry forums as needed. Qualifications • 10+ years of experience in enterprise networking, designing and implementing enterprise-class network solutions, • Proven track record of high-level consulting and executive communication, particularly in enterprise or Fortune 1000 environments, • Demonstrated success in pre-sales engineering, solution development, and technical leadership roles, • Deep expertise in routing and switching (BGP, OSPF, MPLS), WAN optimization, SD-WAN, network segmentation, NAC, and wireless technologies, • Hands-on experience with Fortinet (NGFW, SD-WAN, NAC) and/or Arista (EVPN-VXLAN, CloudVision, spine-leaf architectures), • Preferred certifications: Fortinet FCP / NSE 8, Arista ACE Level 3, CCIE, JNCIE, CISSP, or other advanced credentials, • Strong familiarity with network automation and infrastructure-as-code (Ansible, Python, Terraform preferred), • Excellent analytical, organizational, and documentation skills, • Must be a U.S. Citizen or permanent resident to comply with export control requirements What We Value • A strong sense of ownership, accountability, and commitment to client success, • Strategic thinking combined with practical engineering execution, • A passion for mentoring and developing high-performing engineering teams, • Clear, concise communication—both technical and non-technical, • A desire to stay at the forefront of evolving technologies and best practices Join our team and help shape the networks that power the enterprises of tomorrow. Apply now to be part of a forward-thinking organization that values technical excellence, innovation, and long-term client partnerships.

Job Description Are you interested in helping businesses and communities navigate the energy transition? Do you reside on the East Coast? If so, we would like you to join our team! Centrica Business Solutions (“Centrica”) is a forward thinking, clean-tech integrator focused on delivering energy solutions that enable our customers to address their business challenges, preparing them for the future. We believe that by taking an integrated, whole system approach, we can create better outcomes and greater impact for our customers and that’s why they choose to work with us again and again. As a subsidiary of Centrica plc, a UK-based publicly traded company (LSE: CNA), we bring the stability and vision of a 200-year-old global energy company and a local presence to our customers. In North America, Centrica has been a trusted provider of turnkey solutions for energy efficiency and infrastructure projects for over two decades. Centrica has successfully developed and implemented over 2,500 customer site infrastructure and energy projects in North America worth over $450 Million, resulting in guaranteed savings of over $150 Million. The Senior Account Executive will identify and generate customers and projects for Centrica’s whole distributed generation infrastructure business. Successful account executives are excited about solving customer energy challenges and ushering in the energy transition. Account Executives are hunters in their designated territory or vertical, identifying, assessing and structuring technical and financial solutions for customers. The ideal candidate is highly motivated, can understand and explain complex technical and financial concepts, and possesses communication and business skills to translate customer needs into a strategic approach for our development and implementation teams across our suite of service offerings, which include: • Distributed Generation, • Solar PV, • Standby Generators, • Cogeneration (CHP), • Battery (BESS), • Microgrid & Bring your own Power Solutions, • Energy Conservation Measures, • LED Lighting, • Mechanical system upgrades (Boilers, Chillers, Heat Pumps), • HVAC control system integration and/or replacements, • Energy auditing, retro-commissioning and performance contracting Open to flexible work schedules working fully remote or hybrid but must be able to travel up to 25-50% of the time. Looking for someone in the following location: • Eastern US We promote a FlexFirst approach which empowers our employees to take ownership of their work and maintain a positive work/life balance. Our Senior Account Executive contributes to the team by: • Being the primary growth engine of the team: Find leads and generate sufficient, quality pipeline to meet annual sales goal., • Developing and maintaining executive, C-level relationships to develop and drive business., • Consultatively assisting customers in understanding their financial business goals, uncover challenges, and define long-term infrastructure solutions. Understand financial terms, budgets, financing vehicles, and structured financing offerings to position projects and help clients understand broader impacts of our solutions today and in the future., • Managing sophisticated deals with a cross-functional team of Engineering, Project Management, and Project Development team members to deliver the energy transition of the future for our customers., • Understanding and communicating market drivers to educate a customer and provide the right solutions including an intimate familiarity with incentives, grants, and funding mechanisms to creatively finance deals., • Participating in and guiding the preparation of project technical write-ups and detailed project costing., • Developing and presenting customer-facing proposals and reports., • Negotiating comprehensive energy projects at all levels of a customer’s organization. The core components of success are (i.e. must haves): • 5+ years of work experience in sales and marketing for Distributed Generation installer, Energy Finance organization, ESCO, mechanical contractor, energy services company or related organization, • Proven record generating leads, closing sales and working with a project development team specifically for Energy Conservation integrated with distributed generation projects is preferred, • Past experience and an up-to-date knowledge of best practices as they relate to Financing, contracting and building on-site power generation, storage and other measures for resilience, cost savings and speed-to-power purposes, • Ability to navigate and drive complex deal structures among stakeholders, including multiple levels of customer contact, internal stakeholders and third parties., • High school diploma, • Valid Driver’s License; Travel required with employee’s automobile The following are a definite plus, so if you’ve got it be sure to tell us! • Degree in Engineering, Construction Management, Business, or a related field preferred Our Team and Culture: We offer a culture filled with collaboration, passion, reliability, trustworthiness and more! We don’t just talk the talk but we actually walk the walk here and can show this through our employee feedback – check it our yourself to see what employees are saying: • High level of employee engagement, • Trust in leadership, • Senior leaders listen and act, • Wellbeing, • Employees feeling valued, • Strong focus in health and safety, • Strategy & direction Our benefits and perks: At Centrica Business Solutions, we ensure you are supported and valued. To help do this, we offer a competitive compensation and benefits package. Some of our benefits & perks include: • Medical/Dental/Vision Insurance, • HSA, with company match, • FSA/DCA, • Paid Time Off, • 401(k), with company match, • Life Insurance, • Accident Insurance, • Employee Wellness Program, • Fitness Reward Program, • Employee Training and Development Opportunities, • Casual attire with professional and fun work environments, • Flexible/hybrid work opportunities, • Fungineering (We Engineer the Fun!) The US base salary range for this full-time position is $135,000-$150,000 + commissions + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location and expectations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include commission or benefits. Centrica Business Solutions is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices

Job Description PC Build Technician Intern – Logistics & Asset Management cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Position Overview The PC Build Technician Intern provides hands-on support for the preparation, configuration, deployment, and lifecycle management of computer systems and IT equipment. Working alongside experienced engineers, the intern will gain practical experience with PC hardware, system imaging and configuration, inventory and asset management, technical documentation, ticketing systems, and IT service delivery. This internship is designed to provide exposure to a professional IT services environment while developing the technical, organizational, and customer-service skills necessary for a future career in IT support, desktop engineering, or infrastructure operations. Key Responsibilities PC Building, Configuration & Deployment • Assist with the assembly, preparation, configuration, and deployment of desktops, laptops, and related IT equipment., • Install and configure approved hardware components, operating systems, applications, and peripheral devices under the guidance of experienced engineers., • Assist with system imaging, updates, configuration, and quality assurance testing prior to deployment., • Verify that systems meet established build standards and customer requirements before delivery., • Perform basic hardware troubleshooting and escalate more complex issues to the appropriate engineer., • Prepare equipment for onsite or remote deployment., • On site deployment of configured equipment. Logistics & Asset Management • Assist with shipping and receiving computers, peripherals, and other IT equipment., • Maintain accurate inventory and asset records., • Track equipment throughout the build, staging, deployment, return, and decommissioning lifecycle., • Organize and maintain PC build, inventory, and staging areas., • Assist with equipment labeling, asset tagging, packaging, and shipment preparation., • Support the secure processing and decommissioning of end-of-life equipment according to established procedures. Ticketing & Service Management • Create, update, and maintain service tickets associated with PC builds, deployments, equipment requests, and asset activities., • Document work performed, equipment information, configuration details, and status updates accurately within the ticketing system., • Monitor assigned work and ensure tasks are completed within established timelines. Documentation & Process Improvement • Follow established PC build procedures, checklists, and quality-control standards., • Assist with creating and maintaining technical documentation, build instructions, customer-specific configuration requirements, and internal knowledge articles., • Identify opportunities to improve the efficiency, accuracy, and consistency of PC build and inventory processes., • Learn and follow organizational standards for documentation, security, equipment handling, and customer data. Customer & Team Collaboration • Work closely with cb20 PC Build Engineer and customers to coordinate equipment preparation and deployment., • Assist with gathering information needed to complete PC builds and equipment requests., • Provide professional and timely communication regarding assigned tasks., • Develop an understanding of how customer requirements are translated into standardized technical configurations., • Participate in team meetings, training, and other learning opportunities. Skills & Competencies • Basic understanding of computer hardware, operating systems, and peripheral devices., • Strong interest in information technology and a desire to develop hands-on technical skills., • Ability to follow technical instructions, documented procedures, and established processes., • Strong organizational skills and attention to detail., • Comfortable learning new technologies and troubleshooting basic technical issues., • Clear and professional written and verbal communication skills., • Ability to manage multiple assignments and maintain accurate documentation., • Dependable, collaborative, and willing to ask questions and learn from experienced team members., • Commitment to providing a positive customer and team experience. Education & Experience • Currently pursuing or recently completed coursework in Information Technology, Computer Science, Cybersecurity, Networking, Computer Information Systems, or a related technical field preferred., • Previous professional IT experience is not required., • Coursework, personal PC-building experience, technical labs, certifications, or other hands-on technology experience is a plus. Learning & Development Opportunities During the internship, the intern will have the opportunity to develop practical experience in: • PC hardware assembly and troubleshooting, • Windows system configuration and deployment, • System imaging and software installation, • IT asset and inventory management, • Professional ticketing and service-management practices, • Technical documentation, • Customer-specific IT environments, • IT security and equipment-handling standards, • Professional communication and teamwork The goal of this internship is to provide meaningful, hands-on experience while developing the foundational technical and professional skills required to progress into an entry-level PC Build Technician or Support Center Engineer I position.

Job Description Job description About Espey: Come join us at Espey, where we're shaping the future. As industry leaders in manufacturing high-quality power conversion solutions, we specialize in serving mission-critical military and rugged industrial sectors for use in the most harsh & severe environments. With over 90 years of experience, Espey is synonymous with innovation and reliability, providing essential power supplies and transformers that ensure the safety of our military personnel. As a publicly traded company on the NYSE (ESP), we're committed to excellence across all facets of our operation, from design and development to testing and manufacturing. Located in the vibrant city of Saratoga Springs, NY, just 30 minutes from the state capital and within easy reach of major metropolitan centers like New York City, Boston, and Montreal, Espey offers a unique opportunity to be part of something extraordinary. If you're ready to shape the future and embark on a fulfilling career adventure, join us at Espey. Let's build together! About the job: Embark on a journey to shape the future as an Espey Transformer Design Engineer, crafting cutting-edge transformers destined for military and industrial products. Dive into this dynamic role where you’ll lead and collaborate on design efforts within a project development cycle that ranges from a few weeks to over a year depending on the product type and project scope. Unlock your engineering prowess, business acumen, and production finesse by designing unique and custom products, and collaborate across functions to watch your design come to life. Key Responsibilities including, but not limited to: · Design transformers ranging from small PCB mount to 5 MVA including medium voltage dry type from 60Hz to medium frequency · Design Inductors and Reactors for low and high frequency applications from 60Hz-500kHz · Support design studies for novel transformer design concepts for high power density applications · Develop new, custom magnetics, lead product estimates, & create design documentation based on customer Statements of Work (SOW) and performance specifications. · Provide start to finish ownership of magnetic components – from specification to design, prototype, testing and manufacturing. · Interface with drafting to develop documentation packages to be used for production builds, creating test procedures, and technical reports · Read & understand customer specification and interpret impact on design · Aid in troubleshooting new and legacy transformer product builds · Lead, participate in, and mentor others with magnetic design efforts, core selection, winding methods, insulation systems, & performance estimates · Work with mechanical engineers to develop design reports, review packages, and test procedures & tactics Required Qualifications: · Bachelor of Science in Electrical Engineering or equivalent field of engineering · Minimum 5 years of experience in transformer and magnetic devices · Must be US citizen with ability to secure a US Government security clearance; Applicants must meet eligibility requirements for access to export controlled data. Preferred Qualifications: · Experience in ruggedized products for Military & heavy industrial magnetics or power electronic applications · Experience with magnetics, transformers, inductors, or MILSPEC products for airborne, ground mobile, or Naval applications · Knowledge of Excel, Solidworks, FEA methods, MATLAB or equivalent software · Demonstrated experience with unique & custom design techniques without overreliance on auto-generated software programs · Experience in designs with BIL requirements up to 15kV class and knowledge of dry type transformers up to 5MVA · Experience with core selection, winding design, conductor selection (Litz/Foil/Solid), loss modeling and loss characterization in inductors and transformers. · Knowledge of ANSI/IEEE standards and experience with military standards such as MIL-E-917 · Writing skills that enable technical reports, test procedures, trade studies, and other technical documentation to be quickly and effectively released to customers. · Comfortable navigating complexity and troubleshooting unique problems; requires critical thinking, innovation, determination & resilience, and cross-functional partnerships · Competencies include project management, team leadership, independence balanced with strong cross-functional collaboration skills, bias for action, creativity, engineering prowess, & strong written and verbal communication skills Perks at Espey: · Pay Range $85,000 - $140,000 depending on depth of skills and experience · Four –day work week · Onsite preferred (Relocation provided); Hybrid work is possible; Remote for highly experienced contributors · 401(k) and Employee Stock Ownership Plan (ESOP) · Medical, Dental, Vision, & Life insurance with Employee assistance program · Flexible spending account & Health savings account · Tuition reimbursement HYBRID work is possible Must be US Citizen An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Job Type: Full-time Pay: $85,000.00 - $140,000.00 per year Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee assistance program, • Flexible schedule, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Tuition reimbursement, • Vision insurance Schedule: • 10 hour shift Work Location: In person

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Position requires applicant to be on-site full-time in our office located in Malta, NY As a Support Center Engineer I, you will provide Tier 1 and some Tier 2 support for managed services customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional IT equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Support Center Engineer applies basic diagnostic techniques to identify problems, investigate causes, escalate complex problems, and recommend solutions to correct common failures. An elevated level of professionalism and exceptional customer service is required. Duties and Responsibilities: • Perform customer support to clients via telephone, chat, email, or tickets, • Document all pertinent end user information in ticketing system, • Triaging, troubleshooting, and resolving error messages, failures, and customer issues, • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices, • Provide connectivity support for user’s devices, • Configure and install software for end user devices such as laptops, workstations, and tablets, • Support and maintain customer systems and networks, • Provide exceptional customer service, • Perform customer call backs as required, • Use problem-solving and people skills to ensure swift resolutions to technical issues., • Provide Tier 1, and some Tier 2 support, • Participate in 24-hour on-call support rotation, • Ensure system backups are completed, • Create and maintain client and support documentation, • Effectively manage length of calls, handle time, and after call work Qualifications Requirements/Job Specifications: Education: Associate’s degree in computer science OR equivalent combination of education and work experience. Desired: CompTIA A+ Certification Experience: 0-3 years of IT experience. Experience working in a collaborative, collaborative environment Standards: Ability to follow standards as outlined in the cb20 Company Manual Skills: Knowledge of the following: O365/M365, Networking, Windows Servers, Virtualized Environments, PC Hardware, Backup Engines, VoIP, Cloud. Analytical and problem-solving abilities. Strong written, verbal communication, and documentation skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills. Ability to present technical terms in a user-friendly language. Ability to multitask and promote department success Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs. Lifting: Typically, no lifting more than 25 lbs.

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