Customer relations manager jobs in Miami, Florida - Page 3Create job alerts

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Opportunity for advancement, • Paid time off We are seeking a polished, service-driven Restaurant Manager to lead front-of-house operations in a high-end, fast-paced dining environment along the Miami River. This role is ideal for a hospitality professional with a strong presence on the floor, exceptional guest-relations skills, and a passion for delivering elevated dining experiences. Key Responsibilities: • Lead and manage daily floor operations with a strong focus on personalized guest service, • Maintain a visible presence on the floor, ensuring service excellence and swift resolution of guest needs, • Oversee reservation management, table flow, VIP coordination, and guest pacing, • Hire, train, mentor, and develop front-of-house team members to uphold luxury service standards, • Collaborate closely with culinary and bar leadership to ensure seamless service execution, • Manage staffing, scheduling, and performance standards in a high-volume environment, • Uphold brand standards, presentation, and hospitality culture Ideal Candidate: • Proven experience in upscale or fine-dining restaurant management, • Strong leadership and floor presence with an eye for detail, • Exceptional customer service and guest engagement skills, • Ability to thrive in a high-energy, high-volume setting, • Experience with reservation platforms and guest database management, • A hands-on leader committed to team development and excellence What We Offer: • Competitive compensation with excellent income potential, • Clear career advancement opportunities within a growing hospitality group, • A dynamic, high-profile Miami River location, • Professional, supportive leadership and a strong service cultureDuties and Responsibilities:, • Develop short and long-term goals and KPIs for the restaurant, • Hire, train, and manage employees and conduct periodic performance reviews, • Lead team in providing exceptional customer service, • Create and maintain a food and beverage budget, • Adhere to all health and safety rules and regulations, • Provide sales and productivity reports to upper management, • Develop and coordinate marketing efforts and community eventsQualifications:, • High school diploma/GED, • Previous restaurant management experience, • Familiarity with Microsoft Office, restaurant management software, and POS software, • Ability to remain calm and thrive under pressure, • Excellent management and leadership skills, • Strong communication and problem-solving skillsIf you are passionate about hospitality, excel at leading teams on the floor, and are ready to grow your career in an upscale restaurant environment, we encourage you to apply.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Jesse Mesa - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Provide information about insurance products and services., • Assist customers with policy applications and renewals., • Handle customer inquiries and provide timely responses., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Experience in customer service or sales preferred.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off, • Training & development My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Miami, FL and help customers with their insurance and financial services needs, including: • Auto insurance, • Home insurance, • Life insurance ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Jesse Mesa - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job Description POSITION: Front Desk Agent REPORTS TO: Front Desk Supervisor / Front Office Manager JOB OVERVIEW: To assist guests efficiently, courteously, and professionally in all Front Desk related functions and to maintain high standards of service and hospitality. ESSENTIAL JOB FUNCTIONS: • Check guests in and out efficiently and in a friendly manner., • Promptly and effectively deal with guest complaints and requests., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the company., • Handle guest mail and messages per established procedures., • Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Monitor room availability, block rooms and handle special requests., • Handle safe deposits by guests per established procedures., • Answer switchboard in accordance with standards of proper telephone etiquette., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change funds are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance., • Have a thorough knowledge of emergency procedures, practice safety standards at all times., • Know how to clean guest rooms to standards., • Be able to move luggage or packages weighing up to 40 lbs., • Follows safety and security procedures and rules., • Comply with attendance rules and be available to work on a regular basis. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job DescriptionRestaurant Manager Founded by industry veterans James Julius (Annabel’s, Major Food Group) and Executive Chef Michele Eposito (Forte Dei Marmi, Casa Tua), Harbour Club Miami is a premier destination for luxury dining and refined experiences. With three distinct outlets, our establishment will offer unparalleled service and an elegant atmosphere. Nikai, a private Japanese restaurant, and the Palm Room, a speakeasy-style lounge, are exclusive to our esteemed members, while our upscale Mediterranean trattoria, A'riva, welcomes all guests to enjoy its exceptional offerings. We are seeking an experienced and dynamic Restaurant Manager to lead our front-of-house team and ensure an exceptional dining experience for our members and guests. If you are passionate about hospitality, have strong leadership skills, and thrive in a high-end, fast-paced environment, we invite you to apply for this exciting opportunity. Responsibilities: * Oversee daily restaurant operations, ensuring smooth and efficient service * Lead, mentor, and motivate front-of-house staff to deliver exceptional hospitality * Maintain high standards of service, presentation, and cleanliness throughout the restaurant * Manage reservations, guest relations, and handle customer feedback promptly and professionally * Collaborate closely with culinary and management teams to coordinate seamless service * Develop and implement strategies to maximize revenue, control costs, and enhance profitability * Ensure compliance with health, safety, and licensing regulations * Recruit, train, and evaluate team members to build a skilled and motivated workforce * Manage scheduling and labor costs while maintaining adequate staffing levels * Drive continuous improvement initiatives to elevate the guest experience and operational efficiency Qualifications: * Proven experience as a Restaurant Manager or in a similar leadership role within upscale or luxury dining environments * Exceptional leadership, communication, and interpersonal skills * Strong problem-solving abilities and capacity to work under pressure * Excellent organizational and multitasking skills * Knowledge of restaurant operations, financial management, and inventory control * Ability to inspire and lead a diverse team toward a common goal * Commitment to delivering outstanding guest experiences * Flexibility to work evenings, weekends, and holidays as needed Why Join Us: * Competitive salary and performance-based incentives * Opportunity to lead and grow within a prestigious and luxurious brand in Miami Beach’s vibrant culinary scene * Medical, vision & dental insurance for qualifying employees * Paid time off (PTO): vacation days, sick leave, and holidays * Career development and advancement opportunities * Comprehensive training and ongoing support from an experienced management team If you are excited to contribute your leadership skills and passion for hospitality to Harbour Club Miami, please submit your resume and a brief cover letter outlining your qualifications and interest in the position. Harbour Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionDescription: Community Association Manager Department/Location: Property Management Reports to: Regional Manager/Chief Operating Officer Job Status: Full-Time FLSA Status: Exempt Come join Florida Property Management Services at our main office, we'd LOVE to have you!! Job Purpose The Community Association Manager is responsible for overseeing the daily operations, financial management, and resident relations of assigned communities. This role ensures compliance with governing documents, state regulations, and company policies while providing exceptional service to homeowners, board members, and vendors. The manager acts as the primary liaison between the association’s Board of Directors and service providers, fostering a positive living environment and maintaining property value. Essential Duties & Responsibilities • Community Operations & Compliance, • Ensure the community operates in compliance with association governing documents and applicable regulations., • Implement and enforce association policies, rules, and regulations in collaboration with the Board of Directors., • Oversee maintenance programs, vendor contracts, and community improvement projects., • Board & Resident Relations, • Serve as the primary contact for the Board of Directors, attending meetings and providing professional guidance., • Facilitate open communication with homeowners and address inquiries, complaints, and concerns., • Assist in organizing and conducting board and annual meetings following Robert’s Rules of Order., • Financial & Budget Management, • Develop and manage annual operating and reserve budgets in alignment with community goals., • Monitor financial statements, approve expenditures, and manage association funds responsibly., • Oversee assessment collections, delinquency tracking, and legal proceedings for non-payment., • Vendor & Contract Management, • Solicit, evaluate, and negotiate contracts for community services, ensuring quality and cost-effectiveness., • Supervise vendor performance and ensure timely completion of services., • Reporting & Documentation, • Prepare and present management reports, financial updates, and operational recommendations., • Maintain organized records, including contracts, insurance policies, and board meeting minutes., • Ensure timely updates to resident communication channels, including newsletters and websites.Requirements: QualificationsSkills & Abilities • Strong leadership and customer service skills., • Excellent problem-solving and conflict resolution abilities., • Proficiency in Microsoft Office and property management software., • Ability to read and interpret financial statements and legal documents.Education & Experience, • Previous experience in community association management or property management preferred., • Working knowledge of HOA and condominium association regulations.Certifications & Licenses, • CAM License is a MUST HAVE (or ability to obtain as required by state law)., • Valid driver’s license.Special RequirementsPhysical Demands, • Ability to sit, stand, and walk for extended periods., • Capability to lift up to 25 lbs. and navigate property grounds.Work Environment, • Flexible availability, including occasional weekends and evenings as required for meetings and emergencies.

Job Description*Must have experience using Ticketing software. This is an onsite role based out of our offices in Miami. This is not a hybrid or remote position. COMPANY OVERVIEW An entertainment, marketing & media company, Loud and Live performs at the intersection of music, sports, lifestyle and content development. Headquartered in Miami, FL, Loud and Live’s success is driven by the company’s passion to create engaging and technology embedded experiences for global audiences. POSITION SUMMARY Loud And Live is seeking a qualified Ticketing Manager to oversee ticketing operations for tours, one-offs and festival in the US, Puerto Rico, and Canada. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately, and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. This position will manage the day-to-day operations of all ticketing related task. Travel may be required. ESSENTIAL AREAS OF RESPONSIBILITY Event Staffing & Logistics • Hire, schedule, and manage ticketing staff and box office personnel for events requiring ticketing support., • Ensure ticketing equipment (scanners, POS terminals, printers, laptops, Wi-Fi hotspots) is shipped, delivered, and functional where needed., • Oversee all event-day box office operations including will-call, scanning, ticket sales, and last-minute access issues., • Train on-site personnel on ticketing procedures, customer service standards, and emergency protocols. Ticketing Operations & Event Management • Lead ticketing for all domestic and international tours., • Responsible for all event programming, including venue scaling, reporting, ticket holds, presales, VIP packages, and other ticketing details., • Work with Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets., • Coordinate and program all ticket offers and promotional campaigns., • Gather links and pricing confirmations for offers at non-Ticketmaster venues., • Collaborate closely with internal departments and external event personnel to ensure all ticketing needs are fully addressed. Sales Reporting, Pricing & Analysis • Collect and report on daily ticket sales for all events., • Provide regular pacing updates and performance summaries to management, promoters, and artist teams., • Provide strategic recommendations on dynamic pricing, flexing ticket prices, and adjusting scaling based on sales trends., • Perform post-event analysis to evaluate pricing effectiveness and future improvements. Financial Controls & Settlements • Maintain accurate box office accounting records, manifests, scaling charts, and archives., • Responsible for preparing and delivering all box office settlement reports on event nights., • Reconcile ticket revenue, facility fees, taxes, rebates, discounts, VIP packages, and promotions in coordination with Finance., • Ensure compliance with PCI standards and internal financial audit requirements. Compliance, ADA & Guest Experience • Guarantee compliance with ADA seating regulations, promoter contracts, and venue policies., • Oversee ticket fraud prevention including monitoring suspicious transactions and handling chargebacks., • Manage escalated customer service issues including ADA requests, ticket transfers, refunds, errors, or special accommodations., • Ensure ticket buyers receive accurate, timely information regarding seating, entry, event times, and venue instructions. System Administration & Technology • Embrace and implement new ticketing technology provided by Ticketmaster, AXS, or third-party vendors., • Serve as internal administrator for TM1, Archtics, Account Manager, AXS Backoffice, or equivalent platforms., • Build presales, promo codes, bundles, add-ons, and VIP packages within ticketing systems., • Conduct QA and testing on all purchase flows to ensure correct fees, taxes, messaging, and ticket delivery. Venue-Specific & Touring Support • Oversee ticketing builds and operations for Loud And Live–managed venues including the Doral Amphitheater, Tropical Park Event Complex, and partner venues., • Provide capacity reports, ticket inventory updates, scaling maps, and ticketing documentation to promoters, tour managers, and venue teams., • Coordinate with touring personnel to ensure holds, comps, and ticketing requests are executed accurately. Artist & Partner Relations • Maintain strong working relationships with venue box offices, ticketing directors, promoters, and partners., • Manage artist, sponsor, and VIP ticket requests and allocations according to deal terms., • Communicate real-time sales updates, hold maps, and inventory changes with artist teams and internal stakeholders. Documentation & SOP Development • Develop, maintain, and update ticketing standard operating procedures (SOPs) across venues and tours., • Create training materials for box office staff, seasonal workers, and touring personnel., • Ensure internal documentation is clear, organized, and accessible. Cross-Department Collaboration • Attend production meetings, marketing meetings, and internal routing/touring calls., • Maintain clear communication with Marketing, Operations, Finance, Talent, and Production departments. POSITION REQUIREMENTS Education/Certification/Experience: • Bachelor’s degree from an accredited university or comparable work experience, • 3+ years’ experience with Ticketmaster/AXS or other ticketing platforms including, but not limited to Ticketmaster Host, Archtics, Account Manager and the TM1 product suite, • 3+ years’ experience in touring and/or live entertainment Skills/Knowledge/Abilities: • Ability to manage multiple projects in a fast-paced environment., • A love of music and live events, • Excellent communication, organization, and time management skills, • Advanced knowledge of Excel, • Experience with analyzing data and sales results TRAVEL REQUIREMENTS • 20% PHYSICAL REQUIREMENTS: Constant: • When at the office; incumbent will be mostly sitting down in front of a computer. WORKING ENVIRONMENT: • Able to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines., • Fast paced environment with peaks of intensity and increase in workloads.

Job Description Are you a hospitality professional with experience in F&B and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Host/ess . This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Position: Host/Hostess Reports to: Restaurant Manager Department: Food & Beverage FLSA: Non-Exempt Job Summary: Updated: 2019 A Host/Hostess presents a positive first impression of the Club’s friendliness, excellent service and high standards. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Primary Responsibilities: • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name, • Use visual cues to seat Guests in either the bar or dining area depending on their preference, • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff, • Answer incoming calls to the restaurant and provide appropriate service, • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate, • Tend to special Guest needs and requests, • Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)., • Protect the Club and patrons by adhering to sanitation, safety and alcohol control policies, • Help dining room staff by setting and clearing tables; replenishing water; serving beverages as needed, • Contribute to team effort by accomplishing related results as needed, • Schedule dining reservations and arrange parties or special services for diners, • Address/take action on complaints and or issues raised by patrons, • Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons, • Inspects hostess stand and restaurant entrance to maintain/neatness and cleanliness, • Requisition menus and office supplies for wait staff., • Monitor music level and ensure all lights and fans are operating properly., • Ensure cleanliness of menus and all side-work is completed prior to opening, • Answer the phone within 3rd ring with a courteous/enthusiastic/efficient greeting according to Club standards, • Follow company Safety standards and follow safe working practices, • Complete all tasks as assigned Education / Skills / Work Experience Required: • High school diploma or equivalent preferred, • 6 months experience in a full-service restaurant preferred, • Ability to provide exceptional customer service in a fast-paced environment., • Positive attitude and ability work well under pressure with all restaurant staff, • High-quality work while unsupervised, • Ability to follow instructions and ask questions for clarification if needed, • Must be able to read menus, • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance, • Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc., • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests, • A desire to help where needed and work as part of a team, • Passion for providing extraordinary service, • Ability to thrive in a fast-paced environment, • Appetite for learning and career progression, • Flexibility to work a flexible shift including weekends/holidays, • Must be upbeat, outgoing and positive, • Must be able to assist Guests and possess great Guest relations skills, • Ability to work positively in a fast-paced environment, • Ability to stand/walk and stay focused and alert for extended periods of time, • Ability to work effectively within a team, • Ability to effectively communicate on the telephone in a warm/enthusiastic/efficient manner Working Conditions Associated with this Position: • Must be able to walk and stand during entire shift, • Must be able to reach, bend, stoop and wipe, • Must be able to articulate clear greetings and farewells to Guests, • Must be able to understand requests for assistance, • Must be able to carry trays or supplies (10-30 lbs.) Equal Employment Opportunity - Drug free workplace

Job DescriptionDUNKIN’ DONUTS RESTAURANT MANAGERS – FULL-TIME positions available. The Restaurant Manager will focus on motivating our teams, driving sales, controlling costs and maintaining our high standards. The General Manager is responsible for leading our teams to consistently exceed guest expectations. The General Manager will inspire his/her team and create an atmosphere that represents our company’s core values and provides a great work place for our employees. Essential Functions: • Maintains fast, accurate service and positive guest relations, • Ensures products are consistent with brand quality standards, • Ensures food quality and 100% customer satisfaction, • Responsible for the growth and development of Assistant Managers, Shift Leaders and Crew Members, • Assists Multi-Unit Manager in recruiting, interviewing, training, motivation, evaluation and termination of team members, • Administers and adheres to all company policies, • Provides information to Multi-Unit Manager that can lead to a more efficient process, • Responds to inquiries from all customers and employees, • Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and other services, • Plans and implements work schedules Qualifications, Experience and Education: • 2 years of restaurant management experience, • Strong operational skills in a customer service environment, • Strong customer service skills required, • Strong interpersonal and conflict resolution skills required, • Ability to communicate effectively both orally and in writing, • Basic business math and accounting skills required, • Basic computer skills preferred, • Knowledge of food and labor cost, • Enjoys working with people, • Ability to create a fun environment for customers and staff, • Self-motivated and highly energetic, • Ability to handle confidential and sensitive information, • Serv-Safe certification required Requirements: • Must be 18 years of age or older, • Must have the legal right to work in the United States, • Must have a valid driver’s license, • Must have a clean driving record, • Satisfactory vehicle, • Must be able to work long hours, • Must be able to work days, nights, weekends, and as emergencies arise, • Ability to successfully perform the job duties Benefits for Full-Time Employees: • Heath and Dental Insurance, • Vision Insurance, • Life Insurance, • Short-Term Disability, • 401K with Match We use eVerify to confirm U.S. Employment eligibility.

Job Description Atlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C. We are looking for passionate people who enjoy challenges and helping others. Does this sound like you? Join us! Our Company is seeking: An experienced and highly motivated Property Manager for our Affordable Community Perrine III of 150 units in Miami, Florida. Job Type: Full-Time Job Description Summary: The Property Manager is primarily responsible for effectively managing and coordinating people, activities, and available resources to maximize the successful operation of the property. The position will develop the property team members to maximize performance and take a hands-on approach to any necessary duties to accomplish objectives as well as to facilitate the successful performance of others by performing the following duties personally or through subordinates. The Property Manager will be well versed in LIHTC and Affordable Housing operations with proven success in turnaround or renovated properties. Responsibilities: • Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development., • Holds regular team meetings to communicate goals, progress toward goals and expectations, and identify actions to achieve objectives., • Creates a clear, realistic vision for the property and effectively communicates expectations and direction to team members, • Purchases supplies and equipment for use on leased properties in accordance with the Annual Operating Budget., • Prepares monthly HUD/LIHTC compliance paperwork accurately and timely., • Ensures all proper screening of applications, reviews and signs lease agreements and ensures proper collection of fees and rents, based on the HUD/LIHTC regulations accurately and timely., • Physically walks and inspects property on a daily basis, checks on vacant apartments., • In conjunction with the Maintenance Supervisor (if applicable), conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics., • Experience with sales, marketing, and financials., • Outstanding customer service., • Negotiation skills Ability to overcome objections and create a sense of urgency., • Strong organizational skills with exceptional focus on detail., • Proactive individual who works independently., • Associate's degree preferred but not required., • Two to three years LIHTC related experience required., • Proficient in computer software including but not limited to, Microsoft Office (Excel, Word and Outlook, Zoom, Teams)., • Experience with Onesite, or Yardi (CRM, Voyager, P2P) is required., • Direct Experience with Bluemoon, Yieldstar is strongly preferred. For more information, please visit Our Website Follow Us: Facebook LinkedIn Twitter Atlantic Pacific Companies is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Disclaimer: The tasks and responsibilities listed are not the only ones applicable to the positions #LOW1

Job Description Responsible for the overall operation and profitability of a conventional multifamily asset. This position will lead, motivate and mentor high-performing teams to provide a world-class living experience for our residents. As the onsite leader and decision maker, the Property Manager will be responsible for successfully maximizing property income, occupancy and NOI. The ideal candidate will be a financially savvy leader with strong industry knowledge and the ability to implement creative leasing strategies that will contribute to the property's success. What You’ll Do: Personnel Management: • Manage high quality on-site staff through implementation of effective recruitment, training, coaching and development programs, • Effectively maintain product knowledge of property and competitors through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge, • Effectively show, lease, and move in prospective residents, • Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments, • Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives, • Manage resident retention and service request follow-up programs, • Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s), • Perform apartment inspections monthly as well as prior to move in and at move out., • Manage property risk effectively by communicating incidents and potential liabilities. What You'll Need: • Regular onsite presence is an essential function of this position and working full-time in office is required., • High school diploma or equivalent is required; college degree preferred, • Four (4) + years’ experience in multifamily property management required, • Proven ability to perform in all areas of property management including people management, financial reporting, problem-solving, sales, maintenance and resident relations, • Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts, • Excellent verbal and written communication skills, • Up to 12 weeks paid parental leave + one year of diapers, on us, • 15 days of PTO + 2 additional “Wellbeing Days”, • Wellness initiatives, health team competitions and reward programs through LiveWell Program, • 401(k) Match, • Employee Resource Groups, • Housing discount (varies by property), • Mentorship program available, • Annual Leadership Conference, • Annual opportunity for Diamond Club Trip, • Commitment to leadership training and growth opportunities, • 10 Year Peakiversary Trip, • Additional rewards and recognition Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer.

Job DescriptionDUNKIN’ DONUTS MULTI-UNIT MANAGERS – FULL-TIME positions available. The Multi-Unit Manager role is responsible for overseeing the strategic direction, operation, compliance, and financial results for Dunkin’ restaurants within a defined geographic region. In addition, this individual will develop marketing plans, assist in growing new business, and will ensure that all reporting operations adhere to the overall Company mission, vision, and core values while consistently meeting expectations. Essential Functions: • Maintains fast, accurate service and positive guest relations, • Ensures products are consistent with brand quality standards, • Ensures food quality and 100% customer satisfaction, • Oversees recruiting, interviewing, training, motivation, evaluation and termination of team members, • Administers and adheres to all company policies, • Oversees inquiries from all customers and employees, • Oversees the cleaning and maintenance of equipment and arranges for repairs, contracts and other services, • Oversees the plans and implements work schedules Qualifications, Experience, Education and Requirements: • Bachelor’s degree, preferred, • Budgeting and P&L management experience, • Strong operational skills in a customer service environment, • Must have strong leadership skills and the ability to empower others, • Be committed to leading with integrity, setting the example, and promoting our culture throughout the region, • Must possess the ability to work in a fast-paced environment, managing multiple tasks and produce under pressure, • Must be organized and detail oriented, • Must have excellent team building and interpersonal skills, • Basic business math and accounting skills required, • Basic computer skills preferred, • Knowledge of food and labor cost, • Enjoys working with people, • Ability to create a fun environment for customers and staff, • Self-motivated and highly energetic, • Ability to handle confidential and sensitive information, • Serv-Safe certification required, • Must have the legal right to work in the United States, • Regional travel is required, • Must have a valid driver’s license, • Must have a clean driving record, • Satisfactory vehicle, • Must be able to work long hours, • Must be able to work days, nights, weekends, and as emergencies arise Benefits for Full-Time Employees: • Heath and Dental Insurance, • Vision Insurance, • Life Insurance, • Short-Term Disability, • 401K with Match, • Paid Time Off We use eVerify to confirm U.S. Employment eligibility.

Job Description*$500 Sign-on Bonus. You will receive $250 upon a successful 90 day completion and $250 upon 180 day completion of employment. Principle Responsibilities/Position Purpose: Greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all associates, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Monitor restaurant phone lines and provide guest service in accordance with Trump National Doral-Miami standards. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu., • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management., • Participate in daily "pre-shift meetings" to keep informed of current promotions, daily specials, guest comments, daily events and pertinent memos., • Receive record and make any necessary arrangements for reservations and special functions in the restaurant., • Assume role of restaurant or bar server when circumstances require., • Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins. Other Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with the standards, which may be established by Trump National Doral-Miami from time to time, is essential to the successful performance of this position. Due to the industry that we are in a need will occur for each associate to provide “Excellent Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Perform other duties as requested, such as carrying coffee and/or tea pots throughout outlet, refilling guests’ cups as requested, handling special guest requests, and ensuring guest satisfaction., • Maintain an open line of communication between guests, management, and service associate., • Attend required meetings and regularly contribute to the educational and communication process., • Assist in inventory process, as instructed by superiors., • Assist in the general cleaning of the dining room, bar and public areas., • Monitor the cleanliness and physical condition of outlet menus; assist in editing and printing of menus., • Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Rare Walking Constant Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying – up to 40 lbs. Occasional OTHER DUTIES: Assimilate into Trump National Doral-Miami Standards through understanding, supporting and participating in all elements of our Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant) preferred SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations., • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to communicate orally and verbally in English with associate and outside entities., • Ability to remember, recite and promote the variety of menu items., • Ability to move throughout a crowded room to seat guests., • Willingness and ability to taste food items relevant to the menu., • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. EXPERIENCE Restaurant service experience preferred. LICENSES OR CERTIFICATES Food Handler Certification; Responsible Vendors Training; CPR Training preferred GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. The Property Manager will complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports using appropriate property management systems and working closely with the accounting department to identify and trace transactions that do not reconcile to bank records. The Assistant Community Manager will manage day-to-day financial transactions and ensure that residents are adhering to the terms outlined in their lease agreements. The Assistant Property Manager assists the General Manager in overseeing the daily operations of the property. This role supports property operations, leasing, resident relations, and financial performance while ensuring a positive living experience for all residents. Leasing & Sales • Assist in marketing efforts to attract and retain residents., • Conduct property tours and promote units to prospective residents., • Assist in managing lease applications, renewals, and move-ins/move-outs., • Ensure all leasing paperwork is completed accurately and efficiently., • May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals by greeting prospective residents face-to-face, gathering information about the prospect, showing ready apartments and models, assisting the prospective resident in completing the rental application and credit verification, and closing lease by obtaining required payments and security deposit., • Participate and assist team efforts to elevate the resident experience and maximize building revenues.Resident Relations, • Responsible for managing Flow’s Resident Experience Team, • Respond to resident inquiries, concerns, and complaints in a professional and timely manner. Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience., • Support community events and initiatives to foster positive resident engagement., • Assist in enforcing property rules and policies to ensure a safe and harmonious environment., • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents., • Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.Financial Management, • Assist in the collection of rent payments, security deposits, and other fees., • Follow up on delinquent accounts and coordinate with the Community Manager on rent collection efforts., • Prepare and submit daily, weekly, and monthly financial reports as required., • Accurately enter all approved bills into the property accounting system scan all invoices to the community’s data drive, and submit them to accounting for processing., • Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease terms to maximize revenue.Property Operations, • Support the Community Manager with managing maintenance requests and ensuring timely completion., • Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations., • Coordinate with vendors and contractors for property-related services., • Act as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices., • Support with the hotel operation rentalsAdministrative Support, • Maintain accurate records of resident information, leasing agreements, and financial documentation., • Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities., • Support compliance with Fair Housing laws, local, state, and federal regulations., • Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.Ideal Background:, • Bachelor's Degree or equivalent experience, • 2+ years of experience in property management, leasing, or customer service with a preference for Class A high-rise multifamily, • Experience with sales, marketing, and financial data, • Proficiency in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required, • Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred, • Strong customer service, problem solving, and interpersonal skills, • Strong organizational skills and attention to detail required, • Knowledge of rental contracts and property and anti-discrimination laws preferred, • Ability to work in a fast-paced environment and manage multiple priorities, • Understanding of Fair Housing regulations and compliance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description JOB SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Maintain awareness of suspicious persons on property premises., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Follow company and department policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Speak to guests and co-workers using clear, appropriate and professional language., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Talk with and listen to other employees to effectively exchange information., • Support all co-workers and treat them with dignity and respect., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities., • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. CRITICAL COMPETENCIES Interpersonal Skills • Customer service orientation., • Teamwork., • Listening., • Presentation., • Positive demeanor., • Dependability., • Integrity. CANDIDATE PROFILE Education High School diploma/ G.E.D. Equivalent. Related Work Experience Less than 1 year of related work experience Supervisory Experience No supervisory experience is required. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration /Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled. I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. RESPONSIBILITIES • Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook., • Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements., • Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews., • Documents lease violations and coordinate evictions., • Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues., • Ensures the property's maintenance team members respond and complete resident service requests., • Assisting tenants with requests, questions, problems, and complaints., • Alerting staff of move ins, move outs, any emergencies., • Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors., • Responsible for regularly tracking arrears and following up with tenants per the company policy., • Oversee the lease renewal program for appropriate retention rate., • Works within house legal team to track status of rent payments., • Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily., • Create purchase orders in Yardi., • Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours., • Perform or assist with any operations as required to maintain workflow and to meet schedules., • Perform other duties as needed. Benefits • Generous employer contribution for Medical Insurance through Meritain Health, • Employer Paid Vision Plans., • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%., • 12 paid Holidays., • 15 days of PTO., • 7 Sick days., • Employer Paid Life Insurance., • Flexible Spending Account., • Nationwide Pet Insurance., • Disability Insurance., • Laser Correction Discount., • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: To perform the job successfully, the following skills and/or experience are required to qualify for the position. • Two (2) years of experience in affordable housing leasing or property management., • Knowledge and experience in the local residential market., • Experience with EIV, Yardi and Realpage., • Proficient in Microsoft Office Suite., • Strong written and verbal communication skills., • Great Customer Service skills., • Able to learn and work with property management applications., • Quick learner and great attitude. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Job DescriptionCompany Description We are looking for a Host to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Job Description JOB OVERVIEW: Under the general guidance of the F&B Manager, the Host is responsible for managing the guest reception and seating process within the restaurant. The Host ensures a warm and professional welcome, maintains efficient seating flow, and supports the front-of-house team in delivering outstanding guest experiences. This role is key to upholding the restaurant’s hospitality standards and creating a positive first impression for every guest. YOUR KEY RESPONSIBILITIES: • Greet and welcome guests warmly and professionally upon arrival, creating a positive first impression and setting the tone for their dining experience., • Manage guest reservations, waitlists, and seating assignments efficiently to optimize table turnover and minimize wait times., • Coordinate closely with the front-of-house team, including servers and kitchen staff, to ensure smooth guest flow and timely seating., • Provide accurate and timely communication to guests regarding wait times, special requests, and seating availability., • Assist in training new hosts and support ongoing development by sharing best practices and company service standards., • Maintain cleanliness and organization of the host station and entrance area to ensure an inviting environment., • Monitor guest feedback related to seating and arrival experience and report any issues to management promptly., • Adhere strictly to health, safety, and restaurant policies and procedures to provide a safe environment for guests and staff., • Support team morale by fostering a collaborative and positive working environment., • Complete necessary daily reports and logs accurately and submit to management as required., • Assist with other front-of-house duties as assigned to ensure overall operational efficiency., • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Qualifications SPECIFIC JOB KNOWLEDGE & SKILLS: • High school diploma or equivalent education required; Bachelor’s degree preferred., • Previous experience in a customer service or hospitality role, preferably in an upscale or fast-paced dining environment., • Strong knowledge of front-of-house operations, including reservation management, guest seating, and customer service best practices., • Excellent verbal and written communication skills in English, with a friendly and professional demeanor., • Ability to multitask effectively and remain calm under pressure in a busy restaurant environment., • Highly observant and quick to respond to guest needs and operational challenges., • Physically able to stand or walk for a minimum of eight hours per shift., • Capable of twisting, reaching, bending, pushing, pulling, and carrying items as necessary to perform job duties., • Ability to push or lift objects weighing up to 20 lbs consistently, such as chairs, menus, or equipment., • Strong interpersonal skills with a team-oriented attitude and a commitment to providing exceptional guest experiences., • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Additional language ability preferred., • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information All your information will be kept confidential according to EEO guidelines.

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