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Director, Integrated Planning – Hybrid (within the Rochester, NY area) & Remote (outside of Rochester, NY) SUMMARY As a Director, Integrated Planning, you have the ultimate responsibility for the quality of your team’s Planning output, provide direction and oversight to your downstream team of Associate Director(s), Manager(s) and Planner(s), to ensure clear strategic voice and industry-leading plans across your client portfolio. You will act in a leadership capacity cross-functionally to pursue innovative solutions that help achieve better business outcomes and remove barriers to consistent, high-quality deliverables. You will be autonomous in serving as a trusted marketing strategist to clients, and accountable for partnering with the Account Director in pursuit of continued business growth and impact. You will also be responsible for continuing to elevate the Integrated Planning discipline through participation in department-wide improvement initiatives and training opportunities (alongside the Group Director). Key Outcome: Articulation of strategic, insightful communications approach and media strategy to deliver on client goals Key Responsibilities: • Coach direct reports towards development of a connective communication plan strategy based on the needs of the clients’ business, fostering an innovative planning mindset, and advancing the media expertise of your team., • Teach the importance of natural curiosity to your team, leveraging your “outside perspective” to elevate strategic planning deliverables., • Present Butler/Till solutions through a compelling, storytelling lens to stakeholders (internally and externally)., • Actively lead strategic planning activities and brainstorming sessions alongside Client Lead(s) and Client team(s)., • Identify and lead the development of Department-wide training initiatives, as deemed appropriate by Department Head. Key Outcome: Continued elevation of campaign performance insights and optimizations tied to business outcomes Key Responsibilities: • Participate in cross-functional team brainstorming and innovative problem solving to improve campaign performance and/or capitalize on marketplace opportunities., • Consistently seek feedback across functions to measure and improve team’s performance against broader client vision and Butler/Till initiatives. Key Outcome: Cross-functional collaboration and strategic alignment Key Responsibilities: • Forge partnerships with Directors from Channel, Analytics, Account Management, and Operations, partnering with them to regularly assess and provide recommendations to functional processes, optimizing towards effectiveness and removing barriers that negatively impact quality and results, • Support development of relevant client and external agency relationships, as outlined by Account Director(s), • Serve as an escalation point for client(s) and Account Director(s) when addressing client feedback and/or team challenges, in partnership with the Associate Director Key Outcome: Transformational client business impact Key Responsibilities: • Be a trusted marketing consultant for Clients and Account Director(s) through a showcased understanding of the Clients’ category, competition, and audience., • Support Account Director(s) with pursuit of expanded scope offerings, through the lens of the overarching campaign strategy and understanding of the Accounts’ macro vision., • Engage cross-functional team in forward-looking planning, recommending innovative opportunities for your portfolio, • Share learnings and quality work deliverables across your portfolio within department meetings, encouraging reapplication across Planning team members facing similar challenges, • Support team in providing consistent, confident strategy point of view and leadership across larger Planning initiatives (e.g., annual planning, strategic set-up of reoccurring deliverables, complex reporting instances, etc.), • Represent portfolio work in case studies and industry award submissions, leveraging team resource(s) as necessary to pull-through submission needs, • Accountable to ensuring a consistent knowledge across the team of landscape evolution, identifying gaps in key trend/industry perspectives to escalate as department-wide training opportunities Key Outcome: Engage, retain and enable performance of talent Key Responsibilities: • Proactively manage talent plans within your client portfolio. Assess, hire, on-board, and grow role-appropriate talent, • Manage a team of Associate Director(s), Manager(s), and Planner(s) as dictated by the scope of your portfolio; setting clear, outcome-based performance goals by title and development plans for direct reports • Support in executing the action plan that helps contribute to department-wide engagement goals, • Provide effective feedback that enables employees to improve and work toward goals, while seeking feedback from team to enable inclusion and continuous improvement., • Provide opportunities for growth and development, strategically planning and actively seeking opportunities to acknowledge, promote, and appreciate the team, individual contributions, and cross-functional partners, • Remove barriers to enable team outcomes., • Ability to tailor 1:1 coaching with a specific business outcome in mind. Other Responsibilities: • Lead onboarding of new clients within client portfolio, • • Contribute to net new business opportunities for the Agency through participation in defining of strategy for new business pitches, external presentation to prospective clients, creating connections at industry events (where relevant), and other support at the discretion of new business lead, • • Ability to travel – varies by client. Hiring manager will clearly articulate travel requirements for account (s); subject to change based on the dynamic needs of individual clients. QUALIFICATIONS REQUIRED QUALIFICATIONS • Degree in Communication, Media, Marketing, Public Relations, or a related field, • 10+ years’ experience in Integrated Planning or another strategic facing role in marketing, advertising, media, and communications, • 5+ years’ of direct managerial experience, • Demonstrated leadership in mentoring and training larger-scale teams on key Planning concepts (e.g., building actionable insights from research, how to write strategic communications plans, storytelling, etc.), • Compelling and persuasive storyteller, both in written and verbal presentations/deliverables, • Expertise in analyzing campaign data, performance analytics, and delivering insights – inclusive of third-party measurement solutions (e.g., brand lift studies, test/control reporting, etc.), • Experience working in an agency setting and cross-functional working-knowledge base, across media, creative, analytics, account, and client teams, • Experience with fostering organic growth and successfully partnering with account service teams to introduce new services to client organizations., • Mastered use of Microsoft Office products, including Word, Excel, and PowerPoint PREFERRED QUALIFICATIONS • Experience with industry-specific third-party measurement partners, as relevant for the portfolio (e.g., IQVIA, Crossix for Healthcare portfolio), • Experience with Microsoft PowerBI, project management tools, and media planning programs, • Intermediate knowledge and experience in media buying platforms and concepts, in support of cross-functional collaboration and barrier removal CORE COMPETENCIES • CUSTOMER FOCUS: seeking to understand client business challenges/needs and delivering continuous value to our clients, • COLLABORATIVE: working with teams and across the organization with ease, • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance, • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments, • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). EEO DISCLAIMER Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COMPENSATION Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $95,000 – $149,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles physical health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include: Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • May participate in the orientation of new staff., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Essential Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Essential Accountabilities) • Process Management and Documentation, • Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies., • Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions., • Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department., • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by:, • Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care., • Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing., • Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group., • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Associates degree required. Bachelor's degree preferred., • Active NYS RN or Registered Dietician or Physical Therapist licensure required., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred., • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles behavioral health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Accountabilities): • Process Management and Documentation - o Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies. o Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions. o Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department. • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by: o Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care. o Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing. o Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group. • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Active NYS RN license required with three years' behavioral health experience; or LMSW; or LCSW; or LMHC., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred, • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: The Manager, Applications Development is responsible for overseeing and evaluating the work of IT staff in both the development of new applications as well as updates, fixes, and revisions to existing production systems. Key responsibilities include developing and maintaining relationships with business stakeholders to understand their operating processes, challenges, and strategic plans - in order to ensure the appropriate technologies are developed and implemented. Additional responsibilities include supporting the team in monitoring and maintaining system uptime and availability as well as driving appropriate response times for service requests - ensuring that production incidents remain in-line with defined service level agreements. The Manager is also responsible for driving the planning, coordination, and execution of development and implementation of strategic technical solutions for their application portfolio. This includes the analysis of overall systems architecture, including hardware and software requirements, system extensibility, interoperability and security, costs, and other operational considerations. To achieve these goals, the Manager leads their technical staff (generally a team of between 5 and 10 employees, including employees working out of our regional offices across New York State) - recruiting, selecting, orientating, training, and coaching with the intent to empower them to produce their best possible work. Through coaching, mentoring, and establishment and maintenance of team and employee goals, the Manager supports their employees' continual development. The Manager evaluates and appraises staff performance on a regular basis, making recommendations for merit increase, advancements, and performance management activities. Essential Accountabilities: • Overall accountability for IT-related aspects of a defined portfolio of applications, • Overall responsibility for the governance and oversight of the Enterprise Software Development Lifecycle (eSDLC) within their team. Supports team members in applying best practices throughout the analysis, estimation, design, development, and deployment of new software and systems., • Acts as IT Product Owner, driving platform currency, vulnerability remediation, and other departmental requirements., • Supports the Team Product Owner and/or IT Business Analyst in the process of reviewing backlog items and consulting with executive sponsors, submitters, and/or user representatives to clarify intent, discuss problem areas, and consider alternate solutions., • In partnership with key stakeholders throughout the business, drives the improvement of process efficiency and work product output within their respective department., • Responsible for the oversight of all production support activities including change management, incident management, and on-call scheduling. Serves as escalation point-of-contact for issues and incidents within their portfolio., • Responsible for leadership and/or sponsorship of corporate strategic projects to ensure execution, budget, schedule, quality, and other business objectives are met., • Responsible for management of multiple competing priorities, covering project, maintenance, and production support work., • Serves as vendor relations point-of-contact for any third-party software platforms within their portfolio., • Fosters an environment of continuous improvement, developing metrics, standards, and governance controls required to manage their development teams., • Ensures proper, efficient, and cost-effective utilization of company resources., • Ensures that department practices comply with federal and state laws as well as corporate policies. Ensures effective utilization and availability of material resources by planning, budgeting, and maintaining operational costs within corporate guidelines., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct and Leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with corporate privacy policies and procedures., • Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements., • Conducts periodic staff meetings and individual 1:1s to facilitate timely distribution and education related to departmental and Ethics/Compliance information., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Minimum Qualifications: • Five (5) years of related work experience, with preference for candidates with at least two years of staff management experience, • Bachelor's degree in computer science, Information Technology, or relevant field. In lieu of degree, an additional six (6) years of related work experience is required., • Demonstrated ability to handle competing priorities & initiatives, quickly changing priorities, and high customer expectations., • Demonstrated analytical, diagnostic, and problem-solving abilities., • Demonstrated expertise in project planning and project management., • Demonstrated experience managing and motivating technical staff., • Demonstrated knowledge and experience in structured systems analysis and design, building user relationships, data gathering techniques, and management information systems., • Demonstrated knowledge of relevant programming or job control languages., • Demonstrated knowledge of structured programming techniques., • Demonstrated knowledge of Agile and Waterfall SDLCs. Physical Requirements: • Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer., • Ability to travel across the Health Plan service region for meetings and/or trainings as needed. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): E9 - Min -110,093 Mid -154,130 Max- 198,168 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Paid time off, • Training & development, • Vision insurance, • Bonus based on performance, • Flexible schedule Were also dedicated to giving back to the community. Each quarter, our team enjoys office outings that are often tied to volunteer opportunities like food drives or supporting local schools. Other times, its simply about having fun togetherwhether thats catching a movie, going to a baseball game, or enjoying time outside the office. One of the unique perks of working here is our Lets Make A Deal promotion around sales achievements. Team members can earn personalized rewards such as car detailing, weekend getaways, and moremaking success both motivating and rewarding. We are consistently ranked among the top three insurance agencies in Rochester, and were committed to fostering a culture of growth, professionalism, and winning together as a team. ROLE DESCRIPTION: Interested in a rewarding sales position that allows the option to own your own business one day with the #1 Property & Casualty insurer in the nation? As an Account Manager for the Dominic Agostini Agency, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Promote successful and long-lasting customer relations.QUALIFICATIONS:, • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Experience managing client relationships is preferred, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • Dedicated to customer service, • Able to anticipate customer needs We offer engaging, team-focused sales incentives, including monthly competitions across multiple offices that encourage friendly competition, performance recognition, and opportunities for bonuses and promotions. New hires can also take advantage of fast-start incentives with additional earning potential early on. In addition, our office fosters a fun and motivating environment through ongoing, creative incentive programs that reward initiative and results. Team members have opportunities to earn cash bonuses, gift cards, and other rewards tied to performance and goal achievement. We believe in being proactive with hiring to support continued growth and ensure strong coverage as team members advance, creating a stable and supportive environment for new hires.

Job DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?Siewert Equipment, a Division of Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the water, waste-water, industrial, process, heating, and cooling markets. Job Title: Service SupervisorDepartment: Rochester ServiceLocation: Rochester, New YorkReports To: Assistant Service ManagerJob Overview: Siewert Equipment, Division of Cummins-Wagner, is an established distributor and service provider for pumps & process equipment. The Service Supervisor oversees all Service Technician functions, assists the Assistant Service Manager & Coordinators with daily operations, and works with the Service Manager in support of department performance, growth, and development. This is a key role in a dynamic work environment and includes responsibility for service estimating, planning, scheduling, project management, quality workmanship, safety, training, teamwork and customer relations. This position requires an experienced and motivated professional with a high degree of technical and administrative skills, with the ability to drive and develop our service & repair business. Essential characteristics include excellent communication & supervisory skills, computer proficiency, ability to oversee multiple projects, and reasonable flexibility for travel and overtime.Our most successful Service Supervisors: • Possesses superior communication, analytical, and organizational skills, • Exhibit goal-oriented behaviors and time management principles, • Exude a customer-focused attitude, • Apply extensive attention to detail to all tasks, • Toggle between projects and responsibilities with ease, • Possess the ability to work outdoors in seasonal conditions and lift up to 50 pounds unassisted and 100 pounds assisted, • Proficient with mobile devices and computers; advanced proficiency with Excel preferred, • Must maintain an active, REAL ID compliant driver’s license with a clean driving record, or a valid U.S. passport, as required for access to federal facilities., • Minimum of 5 years' experience in maintenance and repair - emphasis on full-cycle payrollScope of Responsibility:, • Supervision and scheduling of multiple service technicians., • Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives., • Preparation of inspection & repair reports and assist with repair estimates & quotations., • Coordinate with partnering companies for services in areas such as metal machine & fabrication, electric motors and controls, vibration analysis, and crane & rigging services., • Build & nurture relations with sales team, customers, and principals, and do so with responsible utilization of service resources to balance customer satisfaction and company profitability., • Provide Service Technicians with the proper trainings, certifications, tools & other resources required to perform assigned work in a safe, quality, and cost-effective manner., • Maintain a clean, organized & professional work environment to include shop, warehouse, office, vehicles, and job sites., • Facilitate & document frequent “tool box” type meetings with emphasis on safety, workmanship, training, and examples of extraordinary service., • Accuracy and timeliness of technician timesheets and expense reports., • Assist with the improvement of and compliance with quality procedures and typical practices., • Employee training and development to improve department capabilities and versatility. Utilize Cummins-Wagner BTU system as an employee training and record-keeping tool. Flexibility to work overtime & weekends as required., • Reasonable travel as required.Cummins-Wagner Gives Back to Employees:, • Employee Stock Ownership Program, • Bonus Program, • Tuition and Certification Fee Assistance, • 401k Match, • Flexible Spending Account, • Comprehensive Health Insurance, • Life Insurance

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement This role offers the opportunity to make a meaningful impact on clients wellness transformations while growing within a dynamic, health-focused environment. About Restore Hyper Wellness Restore Hyper Wellness is the award-winning creator of Hyper Wellnessa revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, youll be part of a movement dedicated to helping people expand their potential and do more of what they love. Role Overview As a Hyper Wellness Representative, youll be the face of the studiocreating welcoming experiences, building client relationships, and driving sales that support long-term health transformations. This role blends client care, operations, and sales expertise to deliver exceptional results while making a meaningful impact on clients wellness transformations in a dynamic, health-focused environment. Location: Pittsford, NY Reports To: General Manager Job Type: Sales and service Compensation: $16 - $18 Schedule: 2-4 days per week with weekend availability Key Responsibilities Client Experience & Sales • Lead engaging studio tours that highlight the benefits of our services., • Deliver personalized sales and service experiences aligned with client goals., • Educate clients on therapies, benefits, safety guidelines, and at-home care practices., • Develop customized wellness plans that support long-term health objectives., • Consistently achieve membership sales, renewals, and retail targets.Client Relations & Operations, • Guide clients through onboarding, including waivers and POS profile creation., • Manage inbound communications, scheduling, and service inquiries., • Conduct proactive outreach for promotions, events, and wellness opportunities., • Leverage referral systems and follow-up protocols to strengthen client relationships.Studio Leadership & Flow, • Act as the central hub for daily studio operations, ensuring smooth flow and satisfaction., • Anticipate and proactively address operational needs., • Support marketing initiatives, pre-sale events, and community programs., • Maintain high standards of cleanliness, safety, and hospitality., • Promote Restores mission and enthusiasm for wellness in every interaction.Qualifications, • Education: High School Diploma or equivalent (required)., • Experience: 1+ year in customer service (required)., • Experience: 1+ year in sales (required)., • Membership-based sales in the health/wellness/fitness industry (preferred)., • Thrives in fast-paced environments with shifting priorities., • Strong multitasking and organizational skills., • Proficiency with technology and client management systems (training provided)., • Proven success with membership sales and revenue growth., • Commitment to continuous learning and problem-solving.Benefits, • Health Coverage: Medical, dental, vision, disability, and life insurance (Full-Time, effective within 30 days)., • Paid Time Off (PTO): Available for Full-Time team members., • Wellness Perks: Complimentary and discounted Restore services (Full-Time & Part-Time)., • Retirement: 401k plan with employer match (Full-Time & Part-Time)., • Compensation: Bonus opportunities (Full-Time & Part-Time)., • Growth: Career advancement opportunities at all levels.Why Youll Love Working With Us, • Pioneering Wellness: Be part of an industry-leading company thats redefining health and wellness., • Impactful Work: Your contributions will directly shape the care and experiences our clients receive, creating meaningful transformations every day., • Innovation & Collaboration: Thrive in a dynamic, growth-oriented environment where creativity and teamwork fuel success., • Commitment to Employee Wellness: Enjoy complimentary access to Restores cutting-edge therapies to support your own health journey., • Growth & Development: Unlock opportunities to expand your skills, advance your career, and help shape the future of wellness.Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Job DescriptionCompany Description In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make. We’re globally recognized for our innovation, and we’re A Great Place to Work-Certified™ company! INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more. Investing in and protecting our employees is the key to our success. Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members. We’re actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets. Join us in coloring a safe and sustainable future! Job Description This role offers a range of $75,000 to $95,000 annually. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations. We are seeking an Inplant Manager to work at our customer's site. This person will serve as a liaison between INX and the customer and will be responsible for many functions, including maintaining INX's on-site ink room and making ink. As an Inplant Manager, you will be responsible for: • Performing technical service, color matching, ink production and dispensing ink, • Manufacturing batches of ink 100 lbs. or more., • Performing Quality Control tests on site-manufactured batches, • Inventory management and monthly consignment counts, • Maintaining customer satisfaction by superior service, • Maintaining sound relations with customers, • Ensuring that the INX representative understands any technical problems encountered by customer, resolving them immediately and documenting appropriately, • Directing, coordinating, and planning the activities of INX In-plant Technicians, • Communicating and training all INX In-plant Techs on operational procedures, assuring they are understood and implemented when applicable, • Providing continued operational support and conducting in-plant quality auditsQualifications To perform your job as expected, you will be required to: • Have a high school diploma or GED equivalent, • Demonstrate excellent verbal, written, reading comprehension and math skills, • Demonstrate proficiency with Microsoft Suite programs and other computer skills, • Have 2 to 5 years in the ink industry, plus 1 to 3 years supervisory experience, • Perform technical service, • Be able to match colors effectively and pass a color vision test, • Manufacture batches of ink under 100 lbs, • Perform Quality Control on incoming and on-site manufactured ink batches, • Previous lab, in-plant or warehouse experience, • Customer service skills, • SAP knowledge helpful Additional Information We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees. Don’t just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture. Embark on your Colorful Career with us! We require post-offer, pre-employment drug screens, physicals, and background checks. Equal Opportunity Employer: disability/veteran.

Job Description Screenvision Media is a premier cinema, video, and media organization that curates powerful and uncluttered storytelling for brands, exhibitors, and audiences at movie theatres nationwide. Our goal is to create engaging, technology forward media solutions for all of our partners, both big and small. We take pride in a culture that values creativity, collaboration, and a passion for the distinct magic of the moviegoing experience, unrivaled in its impact and engagement. Position Title: Accounts Receivable Specialist Reports To: Controller, Finance Company Overview: This position is responsible for all aspects of the billing cycle as well as credit and collections. This position reports into our Rochester office Monday-Thursday with the option to work from home on Friday. Responsibilities: • Generating timely and accurate customer invoices on a weekly basis, • Approve contracts in IBMS (operating system) and set up recurring billing cycles for multiple billing periods, • Monitor theater openings/closing to ensure proper billing, • Apply payment to invoices for deposits and pre-paid contracts, • Fold and Mail invoices weekly, • Identify returns and credits, • Pre-Invoice client for deposits, contracts in full the day they are received., • Setup clients with recurring credit card terms, • Maintaining accounts receivable records to ensure aging is up to date, • Handling customer inquiries regarding bills or payments, • Foster, improve & maintain Customer Relations, • Responsible for contacting clients with past due balances., • Liaison with Sales, Operations and Billing. Departments to resolve client issues., • Maintain Accurate History of Customer Contact., • Heavy interaction with Sales Force, • Review Collection letters, Authorized credits and refund requests to assure their accuracy & completeness., • Weekly Reports for Sales Department., • Prepare, negotiate and monitor payment arrangements with past due clients., • Prepare non-paying accounts for third party collections., • Calculate, prepare & issue collection letters to delinquent clients., • Spreadsheet Preparation of Detailed Account Statement of Customer History., • Review Credit Balance Accounts., • Reconcile client accounts, • Process Suspension of delinquent clients., • Various Projects as directed by Manager The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. Screenvision does not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, age, employment status, disability or veteran status or any other basis prohibited by federal, state or local laws. AA/EOE We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

Job DescriptionSr. Commercial Services Officer Canandaigua National Bank & Trust Location: Rochester, NY What does a Commercial Services Officer at CNB do? The Commercial Services Officer at Canandaigua National Bank & Trust is responsible for managing a portfolio of commercial clients. In addition to being a trusted financial partner, the Commercial Services Officer is accountable for prospecting new business while maintaining and deepening existing client relationships. What is needed to be successful in this role? • A B.S. or B.A. degree in a related field normally required., • Specialized commercial services education and training., • A minimum of eight (8) years' experience in related positions normally required., • Proficient interpersonal relations and communicative skills., • A thorough knowledge of the features and benefits of all bank commercial products and services., • Technical knowledge sufficient to manage a large loan portfolio with very complex credits., • A working knowledge of bank operating policies and procedures which impact commercial services., • Proactively develops relationships with commercial customers of the bank with respect to deposit, financing, treasury management, commercial real estate, commercial & industrial (C&I) loans, and other banking products and services., • Maintains a thorough knowledge of the features and benefits of all bank commercial products and services to uncover customer needs and offer solutions., • Generates new business from present customers; maintains ongoing business relationships with present customers to best serve our customers., • Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers., • Assists customers with their full banking needs and provides help to customers with specific inquiries or service problems., • Attends community events as a representative of CNB to support our local community., • A Commercial Services Officer may approve or reject loan applications within individual lending authority. May serve on the Asset Review Committee and/or Officer Loan Committee as assigned by the Board of Directors., • Collaboratively establishes sales objectives with their manager on an annual basis to ensure objectives are met. Monitors individual sales performance versus objectives on a regular basis. Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: • Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners., • Paid holidays, vacation, and sick time., • Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP)., • Training & development opportunities., • Tuition assistance., • Community focused volunteer opportunities., • Award winning wellness program that promotes a solid work/life balance. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture. Canandaigua National Bank remains an independent, community bank. If you want to be a part of something special, join us today! Compensation range - $125,500 - $156,000 The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job DescriptionOverview Join Diversified Maintenance! We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry! Job Description Diversified Maintenance is hiring an Assistant Project Manager. The Assistant Project Manager provides direct oversight to hourly employees. The Assistant Project Manager ensures that standards are being met, locations are fully staffed and continually works to develop the employees that report to them. Through evaluation of sites, and excellent communication skills, the Assistant Project Manager ensures customer satisfaction on every level. RESPONSIBILITIES: • Recruit and hire employees to assure accounts are properly staffed according to contract specifications., • Assign duties and tasks to employees and inspect work for cleanliness and completion, • Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget, • Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner, • Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc., • Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success, • Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service, • Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible, • Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved, • High school diploma or equivalent, • Minimum of two (2) years of management experience in a service-related industry, • Minimum of three years of operational experience in the janitorial industry, • Business level oral and written communication skills; ability to speak, read, and write fluently in English, • Ability to multitask and adapt to changing environments, • Excellent customer service skills; active listening skills, • Bilingual; ability to speak, read, and write in Spanish, French, or other languages, • Prior cleaning or janitorial experience, • Familiarity with custodial practices and commercial cleaning standards, • Knowledge of floor care techniques including buffing and waxing, • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. Requisition ID 2026-1568656

Job Description Reports to: Operations Manager FLSA Status: Non-Exempt (Hourly) About ENALAS: At Enalas, our commitment to employees and customers are simple: Everyone needs a little assistance sometimes. Employees tell us they choose ENALAS because of our thoughtful leaders, driven and passionate ideologies and our commitment to integrity. ENALAS has consistently ranked in the Rochester Top 100 Companies since 2018 and is continuing to grow at rapid speeds. If you’re looking to collaborate in a fast-paced entrepreneurial environment, and are someone who is passionate, enjoys trying new things, and interested in contributing to make a difference - ENALAS is the place for you! Job Overview: Looking for a dependable person that enjoys multi-tasking. You will be responsible for picking orders, prepping goods for shipment, and consolidation of inventory within the warehouse, along with keeping inventory organized and orderly. Roles and Responsibilities • Provide pick, pack, and ship assistance to other warehouse associates as needed., • Product labeling, • Kit building, • Maintain an organized clean warehouse/work space, • Consolidation of inventory into a location(s) that makes business sense to utilize space most efficiently, • Inventory counting and control, • Minor inventory investigation work for misplaced items, • Loading and unloading trucks, • Break down shipments for fast turnaround to fill back order, • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • To perform this job successfully, an individual should have basic knowledge of Microsoft Office Suite, Google, Ship Station, InFlow inventory software, Microsoft Internet Explorer, Google Chrome., • High School Degree / GED, • Forklift certification not needed but can be trained on site, • Pallet Jack, • Power Drill, • Inventory management skills, • Time management skills, • Written communication skills, • Professionalism The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, use hands, and talk and hear. The employee is frequently required to stand, walk, reach with hands, arms, and climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee should be able to lift and/or move up to 60 pounds on rare occasions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and work in high, precarious places. Will be required to assist in other areas from time to time, including but not limited to order fulfillment, packing and shipping. A frequent volume of work and deadlines impose strain on routine basis. The noise level in the work environment is usually moderate. Schedule Monday to Friday, 7:00am-3:30 pm (subject to change), and may require extended hours based on the needs of the business. Work Location Victor, New York COVID-19 precautions • Personal protective equipment provided or required, • Temperature screenings, • Social distancing guidelines in place, • Sanitizing, disinfecting, or cleaning procedures in place Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Flexible schedule, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Parental leave, • Referral program, • Retirement plan

Job DescriptionDescription: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit. Benefits • 401(k) with company matching, • Paid time off, • Bonus eligible position, • Dental insurance, • Health insurance, • Vision insurance, • Mileage reimbursement Role: • People Role model the How We Work Together Principles., • Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers., • Coach your RGMs on the “4 Rights” in their restaurants and provide regular feedback during 1:1 sessions., • Take action without being told, go beyond what is simply required and maintain a high activity level., • Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE)., • Lead product and program rollouts with your RGMs to ensure success., • Resolve Customer complaints quickly while maintaining positive Customer relations., • Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers., • Analyze the financial performance of your area and understand trends. Requirements: The ideal candidate for the Area Coach position will possess: • 5 years of successful, operational multi-unit management experience., • Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees., • Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction, • Good communication skills and strong interpersonal and conflict resolution skills., • Exceptional team building capability., • Basic business math and accounting skills, and strong analytical decision making skills., • Basic personal computer literacy, • Must have reliable transportation and valid driver’s license, • Must be able to travel between designated stores daily, • Background checks are run on all management employees

Job Description The Strong is a highly interactive, collections-based museum devoted to the history and exploration of play. In addition to being one of the country’s largest history museums, The Strong’s unwavering commitment to creating memorable guest experiences has earned it the reputation for being one of the leading museums serving families. Reporting to the Director of Guest Services, the Guest Services Manager is responsible for leading, guiding, and managing a team of supervisors, full-time and part-time host staff to meet and exceed the museum’s high standard for guest services. This includes satisfactorily resolving non-routine guest services concerns, handling day-to-day oversight of one of the entities within the guest services areas of responsibility, and training and mentoring of staff. This position requires an exceptionally personable, patient individual who embraces and models outstanding guest service and has outstanding conflict management skills. It is expected that the guest services manager will become proficient in, and maintain expertise of, all front-line roles within the guest services function. Essential Duties & Responsibilities • Deliver exceptional guest service by creating a welcoming, respectful, and engaging environment for all museum visitors., • Anticipate and respond to guest needs, questions, and concerns in alignment with the museum’s service standards., • Demonstrate initiative and enthusiasm to consistently enhance the overall guest experience., • Maintain a strong working knowledge of the museum’s mission, history, exhibits, programs, and events, and effectively share this information with guests., • Ensure reliable attendance and punctuality in accordance with scheduled shifts., • Communicate effectively using a two-way radio to coordinate with guest services, security, environmental services, and public programs teams; respond promptly to incidents, maintenance needs, and safety concerns., • Support guest and staff safety by assisting with first aid response, monitoring guest activity, and following established emergency procedures (e.g., evacuation, fire, or other incidents)., • Oversee daily staffing assignments to ensure appropriate coverage; adjust staffing levels as needed to meet guest demand., • Supervise and support guest services supervisors and hosts, including coaching, performance feedback, and collaboration with leadership on employee relations matters., • Identify high-potential team members and support their development through coaching and mentoring., • Lead team communications, ensuring timely dissemination of updates related to operations, policies, training, and museum initiatives., • Oversee completion of daily operational responsibilities, including inspections of attractions (e.g., train, carousel, ropes course), exhibit readiness, and opening/closing procedures., • Assist with onboarding and training of new staff, including facilitating orientation and ensuring access to scheduling and payroll systems., • Foster a positive, inclusive team environment that supports engagement and high performance., • Manage inventory of gallery supplies and coordinate replenishment as needed., • Proactively identify and resolve operational challenges while supporting team decisions and organizational priorities., • Collaborate across departments to support overall museum operations and team success. Qualifications • High school diploma or equivalent required; bachelor’s degree or equivalent experience preferred., • Flexible, open availability, including weekends, holidays, and peak periods., • At least three years of guest services or related experience required; experience in a museum or similar setting preferred. Familiarity with admissions, exhibits, and attractions (e.g., POS systems, ride operations, or safety procedures) is a plus, and the ability to learn and become proficient across all guest services areas is required., • Strong guest service orientation with the ability to serve as a professional and welcoming ambassador to diverse audiences, including staff, educators, donors, and senior leadership., • Ability to enforce policies and procedures while maintaining a high level of customer service., • Strong interpersonal, communication, and conflict resolution skills; able to navigate complex or sensitive situations with professionalism, discretion, and sound judgment., • Demonstrated leadership skills, including coaching, team development, and the ability to build trust and collaboration across teams., • Effective organizational, time management, and multitasking skills in a fast-paced, dynamic environment., • Proactive problem-solving skills with the ability to adapt quickly and take initiative., • Experience training and supporting staff; ability to plan, coordinate, and oversee team activities., • Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook)., • Bilingual communication skills., • Experience working with youth, school groups, or large crowds. Must consent to and successfully complete a pre-employment drug screen and background check as conditions of employment.

Job Description Become a Custodial Territory Supervisor on Our Team - Where Outstanding Leadership Meets High Cleanliness Standards! Cleantec is more than just a cleaning service; we are the leading full-service Janitorial and Facility Maintenance professionals in Central New York. Since 1989, we have proudly served clients throughout New York State, with our main office in Syracuse, New York, and additional locations across the state. We are not merely a company; we are a team that values collaboration and actively involves our employees in our culture. Position: Territory Supervisor / Custodial In the role of Territory Supervisor at Cleantec, you will assist management and customers by ensuring the functionality of designated accounts, which includes the following responsibilities: • Supervision: Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings., • Mission Keeper: Uphold the company's mission and enforce policies while delivering exceptional customer service. Primary Responsibilities Include: • Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services., • Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties., • Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies., • Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations., • Training: Schedule new hire training with designated personnel approved by management., • Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement., • Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions., • Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency., • Safety First: Keep safety materials and SDS sheets up-to-date in accounts., • Inventory Management: Maintain inventory of all cleaning supplies at each building., • Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums., • Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests., • Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies., • Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM., • Project Oversight: Set up and oversee project work in customer buildings as needed., • Reporting: Provide nightly reports of building activity for all staff, following the required format., • Flexibility: Be willing to perform other duties as requested and assigned., • Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am. Shift: Second & Evening Shift Wage: Starting at $20.00 per hour. Ranging between $20.00 - $22.00 per hour. We offer competitive starting wages and a comprehensive benefits package based on your status, emphasizing pay for performance. Become a Member of Cleantec and Contribute to an Amazing Journey: If you're ready to lead with enthusiasm and dedication without regard to race, gender identity, religion, sex, color, national origin, age, disability, marital status, or military/veteran status, we invite you to apply. Cleantec is committed to equal employment opportunities in accordance with applicable federal, state, and local regulations. Apply now and lead the Cleantec Team! Ready to take on this leadership role and make a real impact? Apply now and become a valuable part of the Cleantec team! Req. HELP - 6395 Requirements At Cleantec, we seek dedicated team members for our Janitorial Workers, Commercial Cleaners, and Custodians positions. • Current/Valid Driver's License: You'll need a driver's license to get the job done efficiently., • Personal Vehicle: Access to your own vehicle to ensure you can reach the sites where your leadership is needed., • Minimum 1-Year Supervisory/Management Experience: You should have at least one year of supervisory or management experience under your belt., • Physical Capability: The ability to lift up to 50 pounds is essential to handle various aspects of the role effectively. At Cleantec, the well-being of our team members is just as important to us as providing excellent customer service. Below are the benefits you can enjoy by becoming part of our team: • Health Benefits: Take care of your health with comprehensive health insurance coverage., • Dental Benefits: Maintain that winning smile with dental coverage., • Vision Benefits: Keep your eyes on the prize with vision insurance., • Life Insurance: Gain peace of mind knowing that you and your loved ones are protected., • 401K: Plan for your financial future with our 401K program., • Quarterly Bonus: Your hard work doesn't go unnoticed! Earn quarterly bonuses as a token of appreciation., • Car Allowance: We've got you covered on the road with a car allowance.

Job DescriptionDescription: Basic Function: Assist the Community Manager and Maintenance Supervisor in oversight of the property, to ensure a safe and habitable place to dwell. Assist in duties related to the administration of the communities required as outlined below. Some or all duties may not be assigned, others not listed may be required/added. Responds to requests by the Area/Community Manager in a timely fashion. Maintains high standards of conduct following all policies and procedures outlined in the employee handbook. Payroll: Part– time position. Prefer daily work schedule (M-F), but will be flexible. Hours may be changed as required. Compensation is on an hourly basis, with performance and salary reviewed annually (typically in the second quarter). Key Goals: • Maximize resident retention by providing excellent customer service and follow-up, • Maintain property’s emergency and risk management plan, • Maintain good record keeping system, • Reports directly to Community/Area Manager, • Maintains positive relations with residents, team members and vendors Maintaining the Physical Asset • Ensures all contractors insurance certificates are in place, • Notify Maintenance Supervisor and Area/Community Manager of reported maintenance problems Marketing and Leasing • Assist Community manager in leasing units quickly and efficiently following approved occupancy guidelines, pursuant to HUD, Low Income Housing Tax Credit and or USDA Rural Development programs, in addition to our Tenant Selection Plan. Vacancies should be filled within 30 days from move-out (or less whenever possible)., • Maintain and update waiting list., • Conduct resident interviews for initial occupancy or unscheduled/scheduled recertification process., • Assist with file maintenance, • Assist in performance of move-in, annual and move-out inspections, • Coordinate preparation of vacant units with Maintenance Supervisor and Community/Area Manager based on move-in dates, • Answer phone or in person rental inquiries Tenant Management • Record all service requests upon receipt, • Maintain work orders in software program, • Provide polite and helpful interaction with residents, • Assist manager with delivery of lease violation notices, late rent notices, receipts, • Assist with general correspondence, • Enter rent payments in software Administration • Assist Community Manager in performing her/his duties and fill in as required during absence of Community ManagerRequirements:

Job Description Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a high energy, motivated Sales Representative - Wine and Spirits, Rochester - Monroe & Ontario Counties JOB DESCRIPTION - SALES REPRESENTATIVE Our Sales Representatives maximize the sales of supplier brands to the trade and consumer through effective territory planning, selling, merchandising, and communication that permits achievement of company and supplier objectives. RESPONSIBILITIES PLANNING AND PREPARATION A Sales Representative is required to plan times and activities to ensure achievement of company and supplier, volume, distribution, and merchandising objectives within the assigned territory by: I. Calling on accounts daily, by following an established and efficient route which ensures assigned accounts are visited and serviced in compliance with company frequency standards; keeping route sheets up to date; and developing positive customer relations with owners, managers, and all other account employees. 2. Analyzing the total territory and each account to determine the priority selling and merchandising opportunities. 3. Preparing and presenting professional sales presentations to the retailers that are tailored to current supplier programs and the needs of the customer. 4. Interact with ADS’, Supplier Representatives, and Promotional Agency Representatives to achieve said objectives. 5. Preplans are subject to change and review by management for coaching and counseling opportunities. SELLING A Sales Representative is required to deliver effective sales presentations that achieve company and supplier objectives as a result of: 1. Mandatory attendance at Company and/or Supplier sponsored training, i.e., training classes, wine education classes, etc., 2. Keeping up to date on company and competitive brand pricing, and all other pertinent information which includes knowing the features and benefits of supplier products and programs compared to competition., 3. Follow the principles of our Sales Skills and Fundamentals Training (Prepare, Present Effectively, and Activate your business)., 4. Presenting the portfolio and current programs you are responsible for in each account to increase salesperson's sales and generate maximum revenue and case volume., 5. Maintain and effectively use the monthly pitch or program book, tasting notes, sell sheets, and information from suppliers either in print or electronically., 6. Off Premise: • Obtaining the appropriate off-premise distribution of supplier brands, types, and sizes as directed by management, by communicating to all owners, managers, clerks, stock persons and anyone concerned with the sale of products. Obtain maximum sell-through by conducting staff trainings, achieving supplier shelf standards, adjacencies, facings, cold box presence, etc., • Gaining feature price, promotion, and display merchandising support from off-premise accounts by using sales trends, retailer inventory, and special activities (holidays, advertising, merchandising, displays, seasonal etc.). 7. On Premise: • Obtaining the appropriate on-premise distribution of supplier brands, type and sizes as directed by management by communicating to all owners, managers, beverage managers, bartender(s), wait staff, key kitchen personnel and all concerned with the sale of products to maximize business., • Gaining wine list presence, internal servicing skills, execution of wines-by-the-glass and features, conducting wait-staff trainings, gaining back bar distribution, and proper merchandising of the back bar. Obtain distribution support from on-premise accounts by using sales trends, retailer inventory and special activities (holidays, advertising, merchandising, displays and seasonal activities, etc.)., • Requesting permanent P.O.S. materials for accounts to ensure brand visibility and account dominance (e.g., bar rails, napkin holders, table tents). SUPPLIER/SUPERVISORY INTERACTION A Sales Representative is required to be familiar with all suppliers and their brands to ensure positive consumer reaction by: 1. Work with supplier representatives with 48-hour notice and/or company managers with 24 notice and booked during business days (Monday-Friday). These are supplier and/or supervisory accompanied workdays and are designed to train and teach the salesperson advanced selling skills and methods to assure their usage is being practiced and correctly presented., 2. Knowing their account needs and opportunities for each supplier work-with., 3. Represent our products, our company and our suppliers in a positive way while always maintaining a professional relationship with every supplier. This includes following up with accounts after a supplier work-with regarding any commitments made to those brands., 4. Sales representatives have the discretion on a work with to ride in their own car or with someone else. MERCHANDISING A Sales Representative is required to secure in all accounts, the effective presentation to the consumer, of all brands represented, in accordance with company and/or supplier merchandising standards by: I. Installing point-of-sale material within accounts. Coordinating with merchandisers to enhance our position on the floor, shelf, window, counter, and cold box. 2. Suggesting shelf/cold box resets that achieve supplier and company standards 3. Working towards ensuring proper rotation of our products in accordance with State and Federal law to sustain sales. 4. Keeping accounts merchandised by organizing and voluntarily conducting in-store consumer wine and spirit tasting(s) on a rotating account basis. 5. Keeping current on which items are in stock and which items are out of stock for brands in our inventory and notify/inform accounts accordingly. 6. The sales representative will use any materials supplied by the Company and be responsible for said materials. RECORD KEEPING AND COMMUNICATION A Sales Representative is required to maintain territory and account records in accordance with company policy and provide information and reports as directed, by: 1. Being proficient in all electronic tools e.g., Diver and Liquid, with proper training., 2. Having available a defined agenda for all supplier work-withs., 3. Keeping management informed daily, on all aspects of their territory, which includes turning in accurate recaps in a timely manner., 4. The company reserves the right to add and/or delete forms and/or reports at its discretion to meet business needs., 5. Following standard company policies and procedures, 6. Submitting sales reports and performance goals to salesperson's manager as requested, i.e., POS, product, pre-sells, surveys, and performance results against goals, etc., 7. Collection of wine lists, cocktail lists and cordial lists in all accounts requested by management., 8. Maintaining adequate, well-organized inventories of P.O.S., sales tools, supplies and merchandising materials needed to support territory activities., 9. Attend and actively participate in sales meetings as directed by management in accordance with Collective Bargaining Agreement., 10. Maintaining professional relationship with all suppliers. Making proper use of supplier time during work-withs and reacting appropriately to all supplier work-withs. NEW ACCOUNTS A Sales Representative is required for all new accounts: I. To obtain and submit to the company's credit manager a signed and notarized credit application from the account at least 72 hours prior to submitting an opening order. 2. Determine with Field Sales Manager the account classification 3. Obtain levels of distribution for on and/or off premises account per division standards 4. Obtain sales tax certificate. MISCELLANEOUS A Sales Representative acknowledges and/or is required that: I. All reports, and surveys submitted must be accurate. There shall be no falsification of any report or survey. 2. To assure accuracy, understanding, delivery and receipt of all the Company's forms, including but not in limitation, review with commentaries, and field evaluations/work withs, are always to be dated and signed by the Company, and the Sales Representative will be entitled to add in writing their commentary with specificity if they disagree with any review or field evaluation at the time, they receive them. a. Sales Representative must know, understand, and adhere to all federal, state. local laws, rules, and regulations. 3. The failure (i) to meet the requirements of the job description; or (ii) to sign the company's forms will result in progressive disciplinary action, up to and including dismissal. COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Commission-based / paid weekly. Eligible for sales incentives., • Paid Holidays. Health and Welfare Plan (medical, dental, vision, disability coverage, life insurance via Union benefits), 401K plan, PTO, vacation accrual, Flexible Spending Account, industry certifications (WSET), and more. QUALIFICATIONS • A clean, valid New York State Driver’s License is required., • Ability to obtain and hold a valid NYS Solicitor’s Permit, • Bachelor’s degree is preferred, • Minimum one (1) year of experience in the food/beverage industry is required; adult beverage experience preferred, • Maintains a safe and clean working environment by complying with procedures, rules and regulations. Applicants only, No Recruiters please. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 800-724-3960. Know Your Rights

Job DescriptionPharmaceutical Sales Representative - Primary Care & Specialty (Entry level or Experienced) We are a fast-growing pharmaceutical and healthcare company that markets a variety of innovative healthcare products. We are currently looking to add many sales professionals to our Pharmaceutical Sales Rep team. Our pharmaceutical products are designed to enhance the patient and provider's practice which includes easing the burden of administration, providing an improved safety profile, and prescription selection. We strive to improve patient outcomes while reducing overall health care costs. We are in search of an energetic Pharmaceutical Sales Rep to add to our Pharmaceutical Sales Rep team. They must be as passionate as we are about our vision and commitment to deliver value and service to the healthcare industry in the United States. Your Responsibilities as one of our Pharmaceutical Sales Reps: • Provide Scientific Knowledge, Business Acumen, and Customer Engagement expertise to specialist customers in support of our pharmaceutical products., • To understand the reimbursement/distribution landscape for specialist customers and identify the appropriate resources (e. g. Payer Relations Managers, HUB, headquarter approved materials) to refer customers to appropriate resource for reimbursement and distribution choices, working within PhRMA guidelines and values at all times., • Maintain knowledge and data, which are constantly changing, with respect to the pharmaceutical products you represent., • Provide product educational programs/in-services to customers., • Work within Compliance guidelines and our industry regulations at all times., • Develop strategies and tactics to generate sales., • Develop and implement strategies specific to each customer within an account (i.e., Office Manager, Physician Assistants, nurses, billers, secretaries, etc.)., • Effectively manage allocated resources (i.e., financial)., • Provide outstanding customer service by responding to our customers' requests, inquiries and needs.Why You?, • You must have strong sales abilities or demonstrated success as a Sales Rep professional, • Ability to understand and communicate highly scientific and technical medical information., • Pharmaceutical industry product knowledge education, • Excellent communication / interpersonal skills, • Passion for excellence / embrace competition, • Must be able and willing to drive or operate a vehicle – driving is an essential function of this role as you will cover over 80 physicians within your local territory (no overnight travel required)Preferred qualifications to become one of our Pharmaceutical Sales Representatives:, • Ability to sell pharmaceutical products that utilize the Buy & Bill or Specialty pharmacy modes of distribution, • Ability to sell HCP administered injectable products, • Demonstration of high performance, • Strong communication, presentation and influencing skills required, • Demonstrated ability to identify unique sales opportunities and to perform tasks beyond designated responsibilities, • Demonstrated teamwork and leadership skills You may apply for this position online by selecting the Apply now button. Powered by JazzHR diILawitTi

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