Corporate Quality Assurance Manager
4 days ago
Stafford
Job Description Company Description: For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our portfolio spans Pressure Relief Valves (PRVs), control valves, isolation valves, Distributed Control Systems (DCS) and reliability systems, and rotating equipment services. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas, and we are committed to delivering exceptional safety, quality, and performance—and are investing heavily in strengthening our enterprise‑wide quality culture Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: • Process Control & Safety Systems, • Control Valves & Regulators, • Isolation Valves & Actuation, • Oil & Gas Automation, • Reliability Solutions & Services, • Pressure Management, • Specialty Pumps & Rotating Equipment, • Instrumentation Quality Systems & Compliance • Own, maintain, and enhance the company’s QMS in alignment with ISO 9001 and applicable industry standards (API, ASME, NBIC, ISA/IEC)., • Lead internal, external, customer, and supplier audits; ensure timely closure of findings., • Govern compliance with OEM repair authorizations, customer specifications, and regulatory requirements., • Oversee document control, calibration programs, and quality records management., • Standardize QA processes across distribution, repair, testing, and field service operations., • Ensure adherence to repair procedures, test bench standards, and field service quality protocols., • Monitor and report quality KPIs (NCRs, rework, warranty, defect trends, audit results)., • Lead root cause analysis (RCA) and corrective/preventive action (CAPA) activities., • Evaluate supplier performance and drive supplier corrective actions., • Conduct supplier audits for critical components and services., • Collaborate with OEM partners to ensure compliance with technical, repair, and documentation standards., • Serve as the escalation point for customer quality concerns, warranty claims, and technical disputes., • Lead investigations and deliver timely, data‑driven responses to customers., • Support customer FAT/SAT activities and ensure high‑quality documentation packages (ITRs, repair reports)., • Lead, mentor, and develop QA personnel across multiple locations., • Partner with OPEX to drive Lean/Six Sigma initiatives and systemic improvements., • Promote a culture of quality, accountability, and operational discipline. Required • Bachelor’s degree in Engineering, Quality, Industrial Technology, or related field., • 7+ years of experience in quality assurance or quality engineering., • Experience in oil & gas, industrial equipment, or repair/service environments., • Strong knowledge of ISO 9001 and QMS implementation., • Proficiency with RCA, CAPA, FMEA, and other quality engineering tools., • Experience with PRVs, control valves, isolation valves, DCS/reliability systems, or rotating equipment., • Familiarity with API, ASME, NBIC, and ISA/IEC standards., • ASQ certifications (CQE, CQA, CSSGB/CSSBB)., • Experience with Lean, Six Sigma, or OPEX methodologies., • Strong analytical and problem‑solving skills, • Excellent communication and customer‑facing abilities, • Leadership and team development across distributed operations, • Process discipline and continuous improvement mindset, • Ability to manage multiple priorities in a fast‑paced environment, • Shape and elevate the quality culture of a major industry leader, • High‑impact role with direct influence on operational performance and customer satisfaction, • Strong executive support and investment in quality and OPEX initiatives, • Opportunities for professional development and career advancement, • Competitive compensation and comprehensive benefits