101 Best customer service trainer Jobs in Binghamton, New York (November 2025)

BHL Travel Center Group - Circle K

Director of Operations - Circle K - up to $120k

12 days ago

Binghamton

Job Description Director of Operations - Circle K Division Location: Binghamton, NY (Remote with extensive field travel) Reports To: COO/CFO Compensation: $120,000 base + 15% monthly bonus target ($18,000 annually) + $2,000 per new store opening bonus Benefits: Car allowance ($8,000/year), EZPass & Gas Card, Medical/Dental/Vision, 401(K), Paid Vacation About The Opportunity Join an ambitious and growing restaurant and hospitality group as they expand into the convenience store and fuel operations sector. As the founding Director of Operations for the Circle K Division, you'll have the unique opportunity to build a new division from the ground up, establishing operational standards, developing teams, and leading the expansion across multiple markets in New York State. This is a highly entrepreneurial role perfect for an experienced convenience store and fuel operations leader who wants to make a significant impact. You'll report directly to the COO/CFO and have autonomy to shape the culture, operations, and success of this exciting new venture. Position Overview As Director of Operations, you will be responsible for ensuring the successful operation and growth of the Circle K Division. This role is accountable for driving results, building and sustaining a high-performance culture, and developing strong leadership within the operations team. You will oversee day-to-day operations, ensure compliance with company standards, and execute strategies to maximize profitability, operational excellence, and customer satisfaction. This is a highly hands-on position requiring consistent field engagement. Initially, you will serve as the Super General Manager for the first Circle K location in Binghamton, NY, responsible for day-to-day store management until a General Manager replacement is hired and fully trained. You will be expected to be in the field at least four (4) days per week and work one (1) administrative day while the initial operation is open. Once the second location is operational, you will transition to a 1-4 schedule (one administrative day, four field days) with flexibility based on business needs. Travel will be required to new development sites to maintain a boots-on-the-ground presence and support successful store launches. Key Responsibilities Operational Leadership • Oversee overall success of all Circle K convenience store and fuel operations locations, • Serve as Super GM for the initial Binghamton store, managing day-to-day operations until a replacement GM is hired and trained, • Ensure operational compliance with all company policies, procedures, and governmental regulations, • Maintain safe, secure, and compliant environments for guests, team members, and company assets, • Prepare annual budgets, sales forecasts, and marketing plans to achieve targeted operating results, • Analyze financial performance to drive revenue growth, profitability, and maximum return on investment, • Develop and oversee fuel programs and strategies to achieve targeted margins in local marketplaces, • Support the opening of new Circle K locations across New York State, • Travel to development sites to gain market familiarity and ensure successful launches, • Leverage technology platforms and distribution channels to expand market share, • Provide leadership and direction to Store Managers, assisting with recruiting, selection, and onboarding, • Recruit, train, and retain associates to minimize turnover and develop future leaders, • Create and implement programs that enhance team member engagement and strengthen company culture, • Build a high-performance culture aligned with brand service standards, • Build and maintain strong vendor relationships, evaluating performance and ensuring service quality, • Partner with Circle K corporate leadership on training, compliance, and operational best practices Experience • Minimum 5 years of retail management experience in convenience store or fuel operations (required), • Experience with travel centers (Pilot Flying J, Love's, TA/Petro) or convenience store chains (Circle K, 7-Eleven, Wawa, Sheetz, Speedway) strongly preferred, • Proven track record managing multi-million-dollar operations with P&L responsibility, • Experience opening new stores or locations is a major plus, • Strong understanding of fuel operations including pricing, margins, delivery schedules, and regulatory compliance, • Demonstrated leadership ability with excellent communication, organizational, and customer service skills, • Proficient in Microsoft Word, Excel, and PowerPoint, • Strong analytical and mathematical skills for budgeting and P&L management, • Ability to manage guest expectations and maintain service excellence, • Ability to work collaboratively within a team and accept feedback constructively, • Entrepreneurial mindset with passion for building something from the ground up, • Hands-on operator who leads by example, • Adaptable to changing demands and able to assume new responsibilities, • Commitment to excellence and continuous improvement, • Valid driver's license required, • Must be able to work nights, weekends, and holidays as required, • Based in or willing to relocate to Upstate New York (Binghamton area preferred), • Must complete and pass Circle K MSO Certified Trainer Program at designated Circle K store operation in NY State, • Ability to lift, move, carry, push, or pull up to 50 pounds, • Ability to stand or walk for 5-8 hours per shift, • Frequent use of arms, wrists, and hands for extended periods, • Ability to bend, twist, stoop, and reach overhead or below the knees Competitive Compensation Package • Base Salary: $120,000, • Monthly Bonus Program: 15% target, equivalent to $18,000 annually based on performance metrics, • New Store Opening Bonus: $2,000 per location opening, • Car Allowance: $8,000 per year (paid through payroll), • Medical, Dental, Vision Insurance, • Life Insurance & Disability coverage, • 401(K) retirement plan, • Teammate Assistance Fund, • Opportunity to build and lead a new division from the ground up, • Direct partnership with senior leadership (COO/CFO), • Autonomy to shape culture, operations, and team development, • Career growth potential as the division expands, • Fun, energetic work environment, • Entrepreneurial culture within an established hospitality group, • Collaborative leadership team We are an ambitious restaurant and hospitality group with multiple established locations in New York, committed to operational excellence and exceptional guest experiences. As we expand into the convenience store and fuel operations sector through our partnership with Circle K, we're seeking passionate leaders who want to be part of building something special from the ground up. Our culture is built on integrity, teamwork, and a commitment to developing our people. We believe in promoting from within, investing in training and development, and creating career paths for our team members.

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