Customer service work from home jobs in Chattanooga, Tennessee - Page 2Create job alerts

Job Description BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. ABOUT THE POSITION Provide leadership to the Service Department in ensuring that the goals and objectives of the department and company are met in terms of providing world-class service to our customers. Key Deliverables · Organize, develop, and present service training. · Administrator all warranty claims, and policy adjustment credits as related to field problems. · Oversee the entire service department. · Maintain accurate data for evaluation by Engineering and Manufacturing departments. · Stay current with technology that effects the asphalt plant and road building industry. Key Activities & Responsibilities · Has responsibility for the entire Service Department. · Responsible for the preparation of department budget and compliance with the budget. · Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for our distributors and/or customers. · Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions. · Responsible for the administration of all warranty claims and policy adjustment credits as related to field problems. · Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home. · Maintain complete files on customer plants and equipment in relation to field problems, warranty claims, technical data, and legal issues. · Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solution to correct field service areas and make recommendations as needed. · Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department. · Stay current with technology effecting the asphalt plant and road building industry. · Review and approve expense reports. · Assist in the development of operator, maintenance, and service manuals. · Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work. · Serve on committee and focus groups as assigned. · Participate in staff meetings and other meetings related to the company and department. · Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner. · Support and promote the core values of Astec, Inc. · Follow company policies and procedures at all times. · Follow proper safety rules and procedures at all times. · Perform other duties as assigned. To be successful in this role, your experience and competencies are: · Ability to effectively work as a member of a team required. · Excellent communication skills, both oral and written, are required. · Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required. · Strong analytical skills required. · Knowledge of all aspects of the operation of an asphalt plant required. · Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required. · Basic computer skills required. · Basic mathematical skills required. · Ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required. · Minimum of eight years of experience in the HMA industry required. · Occasional travel is required. Must have a valid driver’s license and good driving record. Must be able to obtain and maintain a valid passport. · Must be able to meet regular attendance requirements. Supervisor and Leadership Expectations Responsible for the entire Service Department and directly supervises an Administrative Assistant and several Service Managers who have staff reporting to them. Our Culture and Values Employees that become part of Astec embody the values below throughout their work. · Safety · Devotion · Integrity · Respect · Innovation NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities. WORK ENVIRONMENT Office While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manufacturing Environment Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYER As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

Job DescriptionDescription: Company Background PCS Software, Inc. is an AI platform for the transportation logistics marketspace providing the trucking industry’s most effective transportation management platform (TMP) to improve fleet management and delivery systems and increase profits for our customers. Through innovation and invention, our software individualizes work routines, consolidates workflows, and streamlines management controls to improve accountability, transparency, and eliminate costly and redundant manual processes. Trucking companies and freight brokers trust PCS to optimize their dispatch, accounting, and fleet operations. TL, LTL, Intermodal, and freight brokerage services use our TMP to automate operations, easily access information, and reduce inefficiencies to maximize sales and revenue. Founded in 1997 and located in Houston, Texas, PCS Software is the leading developer of hosted software solutions designed specifically for the ground transportation industry. Job Description: Senior Account Executive As a Senior Account Executive, you will be responsible for building the PCS Software client base and procuring new business logos by contacting new prospects through cold calling and on site customer visits and closing multi-year licensing agreements. This requires strong product knowledge, excellent written and verbal communication skills, critical thinking and problem-solving skills, as well as consistent follow-through and solid organizational skills in order to provide best-in-class service to our transportation and logistics customers. The Senior Account Executive must have a strong "hunter" mentality and proven record of meeting and exceeding past sales KPI's over the past 5 years. This position is based in the midwest region of the United States, so the successful candidate is within a driveable distance to either Chattanooga, TN, Nashville, TN, Chicago, IL, St. Louis, MO, or Milwaukee, WI, with approximately 30% scheduled regional travel to meet with clients on site and to attend trade shows and customer events. This position has a base salary range based on your existing years of experience in a similar role ($90,000 to $120,000), plus a monthly commission structure for a very healthy total compensation package range of $100,000 to $140,000 annually for the hard working individual who is focused on meeting quota. Responsibilities • Follow-up with current lead opportunities and contact new prospects via outbound calling. This position leaves you in total control since you will receive approximately 50% of your sales qualified opportunities from the marketing and business development team, but will always be responsible for sourcing about 50% of your leads from your own outbound hunting., • Strategically build a strong pipeline to ensure quota is consistently met. You will have an annual goal, but we pay commissions monthly, so if you are motivated by money, then this is a great plan!, • Coordinate with the Platform Engineers to schedule demonstrations that highlight specific elements of the PCS platform and perform your own product demonstrations as necessary., • Deliver amazing customer service to potential clients as an ambassador and face of the company, but more important is for you to know the customer's transportation business challenges inside and out because you function as a trusted advisor and business partner to our customers. You need to understand not only the PCS product offering inside and out, but understand the domain specific needs that challenge the transportation and logistics industry and leveraging the value of our platform, services, and training resources to solve mission critical issues., • Identify decision makers and establish relationships with key players to generate interest and close deals., • Document daily sales activity and communicate information regarding prospects and opportunities via Salesforce.com., • You will complete the full sales cycle filled with potential prospects beginning with the initial contact and then with constant follow-up calls, negotiate and close sales agreements, and closely champion your clients from pre-sales phase to the implementation process. Primary Work Location: midwest USA region - (Tennessee, Illinois, Indiana, Wisconsin, Missouri) work from your home address located near a metro area with easy access to an airport and driveable distance to major cities like Chicago, St. Louis, Minwaukee, Detroit, Nashville, Chattanooga, etc.) Start Date: Immediately Type: Full-time employment Department: Sales Why Join PCS? PCS Software, Inc. is the perfect combination of a fun work environment that rewards your demanding work with amazing opportunities for career growth and personal development. If you want to be the newest member of a vibrant group of energized technology leaders in an innovative and entrepreneurial environment, then apply online today to start building solutions that customers will love to use and join a company that truly rewards your challenging work and values your talented contributions. PCS Software, Inc. is also considered one of the best places to work because of our competitive compensation plans, comprehensive benefits plan with options for medical, dental, and vision premiums for you and your dependents, 401k with a 4% match, unlimited PTO package, optional term life insurance and disability insurance, a truly creative and fun working environment, paid training and development opportunities, employee recognition programs, and amazing opportunities for career growth and personal development, not to mention a chance to work with some of the best coworkers you will ever meet! Work Authorization No calls or agencies please. PCS Software, Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship is provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. This job description provides many examples of the types of responsibilities required but is in not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document. PCS Software, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. We thank all respondents for their interest in PCS Software, Inc. However, only those selected for an interview will be contacted. Requirements: Qualifications • 5+ years of direct and inside sales experience with small and medium transportation business focus., • 5+ years proven ability to hunt and prospect for sales opportunities via outbound calling, F2F customer meetings, and industry marketing events and campaigns., • B2B phone sales experience required., • 2+ years sales experience in one of the following: Transportation or Logistics Software Sales, SaaS Sales, Platform Sales, Technology Sales, or other related industry experience., • CRM experience, preferrably, Salesforce., • Demonstrated ability to consistently achieve and exceed quota. This is not a laid back role where you inherit accounts and take orders. You are dealing with transportation industry clients who work long hours, are constantly stressed, and need to know you have their back., • Proven ability to manage leads, manage a pipeline, and forecasting. You will need to be business math savvy. We want you to know your numbers inside and out., • Proven record of selling solutions over the phone and in the field with persuasive closing techniques and preferrably formal sales methodology and/or software demo training.

Job Description Summary National Power is accepting applications to fill a Generator Service Technician opening in our Chattanooga, TN market. Under the general direction of and reporting to the Service Manager, the Generator Service Technician is responsible for maintenance and repair of generator sets and other electrical equipment. Essential Duties and Responsibilities Core duties and responsibilities include the following. Other duties may be assigned. • Perform various types and levels of maintenance and repair on generators and parallel systems ranging from 5-5000kw. Troubleshooting and repair of Automatic Transfer Switches, to include bypass isolation, and closed transition types as well. Repairs will include performing preventative maintenance service (oil and filters), troubleshooting AC and DC circuits, removing and replacing any and all components as necessary, performing warranty work per manufacturer’s guidelines, performing start-up/commissioning on new generators and generator systems., • Perform diesel or gaseous engine troubleshooting and repair to include but not limited to ignition components, injection systems, valve adjustments etc., • Perform load bank testing on generator(s) to ensure units are in the proper operating conditions and meet applicable code requirements., • Assist other technicians with large multi-person jobs, or troubleshooting complicated issues.Education and Experience, • HS Diploma required; Associate degree in an electrical/mechanical related field preferred., • Current Generac Power Systems certification preferred, • US Air Force Electrical Power Production Specialist, US Navy Electrician’s Mate, or Generator and/or UPS field service technician preferredSkills and Other Qualifications, • Must have excellent communication skills and be able to give verbal/written reports of job status, repair recommendations, equipment/supplies needed., • Must be able to account for time spent on jobs and travel., • Must have an excellent driving record and have a valid driver’s license. The job WILL require driving long distances to job sites, and overnight stays in hotels 1-3 nights (but not limited to) a week may also be required. Company would cover costs of hotels and provides a meal allowance per company guidelines., • Must have good computer skills and be comfortable with Microsoft software to include Internet Explorer, Word, Excel, and Adobe (PDF’s)., • The technician would work from home and would ensure proper vehicle maintenance is performed, required parts inventory is maintained, ensure security of Company property to include cell phone, laptop computer, specialty tools and any other item assigned., • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Good problem-solving during emergency situations or situations with limited resources., • Training will be provided. The employee may be required to attend training courses in Milwaukee, Wisconsin in addition to other training as needed and required., • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality and safety.Work Conditions:, • The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.), • Frequently work near moving mechanical parts.Physical Demands:, • Lifting and carrying heavy objects, up to 75lbs, will be required., • Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms., • Seizing, holding, grasping, turning, or otherwise working with hand(s)., • Entering text or data into a computer or other machine by means of a keyboard., • Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides., • Moving about on hands and knees or hands and feet to enter restricted spaces., • Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks., • Clarity of vision (i.e., working with small objects or reading small print), including use of computers., • Sitting for long periods of time may be required., • Sometimes moving about on hands and knees or hands and feet to enter confined spaces.Compensation, • Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance based company and pay will ultimately reflect the employee’s productivity and overall performance., • Three weeks of paid vacation after 90 days (first year is pro-rated based on start date), • Up to 9 paid company holidays, • Paid sick time, • Company-paid Life Insurance ($75,000), • Company-paid Short-term and Long-term Disability Insurance, • Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company., • 401(k) retirement savings plan with company matching, • Health Savings Account (HSA), • Flexible Spending Accounts (FSA)Additional Info:, • Criminal background check and pre-employment drug screen are required., • Must be able to pass a Department of Transportation physical examination. cS2SBhkl89

Job Description Position Summary: The IT Support Desk Technician serves as the first point of contact for users seeking technical assistance. This role focuses on providing exceptional customer service over the phone and through other communication channels, ensuring that all support requests are handled courteously, efficiently, and accurately. The technician will gather detailed information, document issues thoroughly, and escalate as needed to ensure timely resolution. Key Responsibilities: Serve as the first point of contact for users via phone or email. Provide excellent customer service by maintaining a calm, professional, and empathetic tone. Follow proper phone etiquette — greet users, actively listen, clarify issues, and confirm understanding before taking action. Gather and document detailed information about user issues, including examples, error messages, and recent changes. Create, update, and manage service tickets in the IT support system. Perform basic troubleshooting for hardware, software, network, and account-related issues (i.e., password reset, installing updates, printer issues, etc.). Escalate complex or unresolved issues to higher-level support staff as appropriate. Follow up with users to ensure issues are resolved and satisfaction is achieved. Maintain knowledge of common support procedures, systems, and tools. Contribute to internal documentation and knowledge base articles. Skills and Qualifications: Strong communication skills, especially over the phone (clear, courteous, and professional tone). Excellent listening and note-taking skills to accurately capture user-reported issues. Basic understanding of computer hardware, operating systems (Windows/macOS), and common office applications (Microsoft 365, email, etc.). Ability to follow step-by-step troubleshooting guides. Customer-first mindset with patience and empathy. Strong organizational skills and attention to detail. Ability to work in customer-centered, team-oriented environment. Willingness to learn and grow technical knowledge. Company DescriptionHealthcare Strategies is a home health and hospice support company offering a full range of back-office services to the industry, including billing and collection services, ICD coding and OASIS review, and Clinical and Financial consulting and education. HCS also provides high quality software solutions for the industry, consisting of patient management, electronic medical records, Revenue Cycle management, financial and clinical reporting, etc. We take pride in offering the best customer service in the industry and truly believe our success is based on the success of our clients. We make every effort to ensure our clients reach their goals. HCS is in the heart of Chattanooga, TN. The office is easily accessible from any part of Chattanooga and North GA.Healthcare Strategies is a home health and hospice support company offering a full range of back-office services to the industry, including billing and collection services, ICD coding and OASIS review, and Clinical and Financial consulting and education. HCS also provides high quality software solutions for the industry, consisting of patient management, electronic medical records, Revenue Cycle management, financial and clinical reporting, etc. We take pride in offering the best customer service in the industry and truly believe our success is based on the success of our clients. We make every effort to ensure our clients reach their goals. HCS is in the heart of Chattanooga, TN. The office is easily accessible from any part of Chattanooga and North GA.

Job Description At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A. The Construction Leader excels at communication with trade partners and customers alike, to enthusiastically build custom homes on scattered sites. The Construction Leader ensures that the homes are built on budget, on schedule, and defect-free while delivering an excellent customer experience. Job description Job Responsibilities • Manage and coordinate the construction of custom single-family homes within Brown Haven's standards of excellence, established by construction plans, building codes, specifications, and the buyer's contract, • Update construction schedules in software daily, • Conduct site evaluations and complete construction checklists, • Take responsibility for the accuracy of Purchase Orders, plans, and finishes, • Manage all trades, from lot clearing through closing, in order to complete homes on time, within budget, and with Brown Haven Homes' high expectations for quality., • Develop and maintain strong supplier, trade partner, and building inspector relationships. Train & enforce the company's quality and performance standards to each trade partner and supplier, • Provide oversight for the accuracy of quantities and pricing required to protect budgets and trade partner relationships, • Engage, learn, and maintain thorough knowledge of ever-changing construction practices, materials, building codes, and OSHA requirements, • Adhere to the company safety program and ensure the safety of employees, trade partners, and others on-site, • Stay current on industry trends by reading publications, talking with material suppliers, and attending continuing education events, • Train and understand systems and processes as they relate to client meetings, job site conditions, purchase orders, construction specifications, and building codes, • 2+ years' residential construction experience, • Aptitude to comprehend blueprints and all construction-related documents, • Self-motivated individual with high energy, attention to detail, positive attitude, and ability to work well with others, • Excellent verbal and written communication skills, • Strong math and computer skills with proficiency in Microsoft Office, • Commitment to excellent customer service, • Ability to work independently with minimal supervision in a fast-paced environment, • Good judgment and decision-making skills, • Predominantly, construction sites where temperature and noise levels vary., • Travel is required between work sites., • Must be able to walk or climb in a construction environment and lift up to 60 lbs., • Base salary of $65,000.00-$70,000 per year, • Cycle time and margin erosion prevention bonuses, • Profit sharing, • Company truck and credit cards provided, • Medical, Dental, & Vision Insurance, • 401K Match, • Profit Sharing Program Buy into the BH culture of values, why, & vision are foundational to success. Traits that succeed at BH include a "Do it Now" attitude, an attraction to meaningful work & relationships through radical truth & radical transparency, a strong work ethic, positive thinking, integrity, and Intelligence. BH Cores Values: • We Care More, • Positive Energy Only, • We Are Gritty, • Create Raving Fans, • Do It Now, • Simple & Scalable, • Results Not Excuses