Trabajos Customer Service en Sunnyvale, California - Page 4Crear alertas

Job DescriptionYou’ll be the primary interface between customers and Amphenol FCI for all order-related activity—pricing, availability, order entry, shipping, and issue resolution. Partner closely with Field Sales and Product Marketing to understand evolving customer needs and ensure an exceptional, on-time delivery experience.Key Responsibilities: * Quote & Availability: Provide timely, accurate responses on pricing and product lead times/availability. * Order Management: Receive and process customer orders (including via customer portals), validate product & shipping requirements, and route details to the right internal teams. * Data Accuracy: Maintain customer cross-references, shipping preferences, and master data profiles in current systems. * OTD Focus: Monitor on-time delivery performance for key accounts and drive actions that support preferred-supplier status. * Expedites & Exceptions: Track late/held orders daily; propose alternatives (expedited methods, substitutions) and communicate updates on orders, shipments, and invoices. * AR Support: Assist with receivables—help resolve disputed invoices and open adjustments with customers and Finance. * Cross-Functional Communication: Share customer issues, risks, and insights with Field Sales and Product Marketing. * Customer Advocacy: Leverage all available resources to meet/exceed expectations when standard procedures aren’t enough. * Professionalism: Project a positive, solutions-oriented image with customers and colleagues. Qualifications: * Education/Experience: * Associate’s degree in a business or technical field or equivalent training, and * 3+ years’ recent experience in a similar role with a product manufacturer (not a call center). * Systems Proficiency: Comfortable with database, internet, inventory, manufacturing, and order-processing systems; strong MS Office (Word/Excel/Access/Outlook). * Typing/Entry: Keyboarding speed/accuracy that supports fast, error-free order entry and written correspondence. * Customer Skills: Professional, pleasant phone manner; clear written communication. * Work Style: Exceptionally thorough with strong attention to detail and follow-up; able to juggle multiple priorities in a fast-paced environment. Nice to Have: * Demand planning experience or exposure to supply/demand balancing. * Experience working with customer EDI/portals and ERP/MRP systems. * Familiarity with electronics/interconnect products (helpful but not required). Success Metrics: * On-Time Delivery (OTD) and order cycle time for focus accounts * Quote response time and accuracy * Backlog/held-order resolution speed * Invoice dispute resolution and AR aging support * Data accuracy (customer master/cross-reference) and internal SLA adherence