Licensed P&C Insurance Customer Service Expert
22 days ago
Burleson
Job Description Join a Top-Ranked Allstate Agency in Texas! Are you a P&C Licensed expert who is passionate about helping people and thrive in a fast-paced, high-performance environment? Join the Mark Jameson Allstate Agency, one of the largest and most award-winning Allstate agencies in Texas! We pride ourselves on exceptional service, a supportive culture, and strong career growth opportunities for our team members. We're seeking experienced, P&C licensed Customer Service Representatives to join our outstanding service department. This is a fantastic opportunity for professionals with Allstate experience looking to take their careers to the next level. As a CSR, you'll be the first point of contact for our clients, delivering world-class service and ensuring policyholders have the support they need whether its billing assistance, policy changes, or guiding them through claims. If you're ready to grow your career, work with a supportive and driven team, and help protect what matters most to our clients -- apply today to become part of the Mark Jameson Allstate Agency! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Responsibilities • Answer phones and greet walk in clients with a polite and professional manner, • Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process, • Assist the sales team to ensure a seamless and positive customer experience., • Have an upbeat, positive and enthusiastic attitude, • Ask each customer for referrals and recommendations, • Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!), • Maintain client relationships with follow up phone calls., • Schedule appointments for sales staff to meet prospective customers, • 1+ Year P&C experience, in a similar customer facing, service environment, • Previous Allstate Agency experience highly preferred, • Have a proven track record of dependability & reliability showing up to work as scheduled, on time., • Desire to want to help educate others on insurance how and why its important to have the proper coverage, • Have an upbeat, positive and enthusiastic attitude., • Great self-starter with a sense of urgency., • Create relationships from a cold start and be able to handle customer rejection., • Have the ability to answer prospective client's questions efficiently and effectively., • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable., • Proficiency to multi-task, follow-thru and follow-up., • Excellent Communication/interpersonal skills., • Bilingual (Spanish/English) fluency preferred