Buscar empleo: 437 ofertas de trabajo de customer success manager en Austin, Texas (septiembre 2025) - page 2

Mobile Loaves & Fishes

Property Management Neighbor Administrator

hace 5 días

Austin

Job Description Property Management Neighbor Administrator About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the Role The Neighbor Administrator is a key member of the Property Management team at Community First! Village, responsible for providing direct service to neighbors through high-quality customer care, operational support, and administrative coordination. Core responsibilities include maintaining accurate tenancy files, managing rent payments, and issuing tenancy-related notices. In carrying out this work, the Neighbor Administrator helps strengthen the department's overall effectiveness and supports the Property Management team's mission of cultivating a community rooted in mutual respect, accountability, and goodwill. Success in this role depends on attention to detail, reliable financial recordkeeping, and careful management of neighbor information. This is a full-time, non-exempt position reporting to the Property Manager. Due to the nature and requirements of the position, office hours typically include 8:30am-5pm Monday-Friday. Some nights and weekends may be required. The Neighbor Administrator is based at Community First! Village – Hog Eye North, located at 9116 Hog Eye Rd, Austin, TX 78724. Duties & Responsibilities • Build and maintain healthy, supportive relationships with Community First! Village (CFV) neighbors., • Prepare and execute new leases for neighbors prior to move-in., • Manage tenant records in AppFolio property management software., • Collect and post monthly rent payments; coordinate deposits with the Accounting Team., • Reconcile accounts and process debt write-offs in collaboration with Accounting., • Apply and audit tenant charges, adjustments, and utility billing in AppFolio., • Audit daily rental payments against bank deposits and credit card receipts to ensure accuracy., • Manage and audit tenant key inventory to ensure security and accountability., • Print and issue neighbor access badges and parking passes., • Print and post delinquency notices., • Generate lease violation notices., • Manage on site package center., • Assist in managing Property Management special projects., • Respond promptly to neighbor concerns, service requests, and housing-related needs., • Assist neighbors with entering work orders into AppFolio., • Identify housing-related concerns and escalate to Neighbor Care leadership, assisting with supportive interventions., • Maintain confidentiality by securing sensitive neighbor information and conversations., • Attend required staff, relational stewardship, Town Hall, and departmental meetings., • Perform additional duties and responsibilities as assigned. Knowledge, Skills, Abilities & Principles • MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally., • Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals., • Proficiency in Microsoft Excel and familiarity with the Microsoft Office Suite., • 1–2 years of property management or related administrative experience preferred., • Experience with data management and recordkeeping, with strong accuracy and organization., • Experience working in the nonprofit or social services sector, particularly with individuals impacted by mental illness, trauma, or addiction., • Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment., • Proven ability to provide high-level customer service, including handling difficult or sensitive situations with professionalism and care., • Strong interpersonal skills with the ability to listen compassionately and serve others with dignity., • Collaborative spirit with the ability to work independently and within a team environment., • Must possess a valid driver's license. Work Environment & Physical Demands • Ability to work at a computer for prolonged periods., • Ability and willingness to work outdoors in all weather conditions., • Ability to move about all phases of Community First! Village Benefits • Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance, • Generous Paid Time Off & Holiday Pay, • Matching 401(k) Retirement Plan, • Corporate Discount Program, • Professional Development Opportunities, • Employee Assistance Program, • Paid Parental Leave, • Wellness Partnership Benefits MLF VISION We empower communities into a lifestyle of service with the homeless. MLF MISSION We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need. GOALS • Transform the way people view the stereotype of those who find themselves homeless, • Reconnect the homeless to self, family and community, • Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work, • Connect human to human, heart to heart through the fellowship of food and hospitality, • Inspire people into a lifestyle of abundance by giving their best first BELIEF STATEMENTS The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family: • God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life, • By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other, • The family is the original cell of social life, • You shall love your neighbor as yourself, • All members of the human family are equal in dignity, • The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15 CORE VALUES MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around. This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart. Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values: • Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control., • Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low., • Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do., • Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

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