Customer support representative jobs in Buffalo, New York - Page 2Create job alerts

A company is looking for a MyChart Service Desk Agent.Key Responsibilities Serve as the first point of contact for customers via phone, chat, and ticket submissions Assist patients with account activation, password resets, and navigation of the MyChart Portal Utilize knowledge base resources to

A company is looking for an Associate Customer Support Representative (Beauty).

Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate responses by consulting available resource

Jackson Hewitt - JobID: 100-168333020 [Customer Service Representative] As a Client Support Associate at Jackson Hewitt, you'll: Be the friendly face for all those who visit the offices, ensuring exceptional client experiences and providing essential support; Actively engage with clients; Confirm ap

Call Center / Customer Service / Remote] - Anywhere in U. Up to $18 per hour / Weekly pay / No weekends - As a Customer Support Rep at BroadPath, you will: Manage inbound and outbound calls to schedule, reschedule, or confirm patient appointments; Verify patient insurance eligibility and update reco

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Customer Service / Remote] - Anywhere in U. Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and prof

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. This position offers the opportunity to grow professionally in a supportive and dynamic environment. As a Contract-to-career role, it provides a pathway to long-term career development while contributing to the success of our organization. Responsibilities: • Provide exceptional support to customers by promptly addressing inquiries and resolving concerns., • Accurately enter and process orders to ensure timely delivery and customer satisfaction., • Collaborate with team members to maintain a cohesive and productive work environment., • Handle incoming calls with professionalism, offering solutions and guidance as needed., • Organize and manage files to ensure efficient record-keeping and easy access to information.• Proven experience in customer service or a related field., • Strong skills in order entry and data management., • Ability to work effectively as part of a team, demonstrating collaboration and reliability., • Excellent communication skills for handling inbound calls and providing clear information., • Attention to detail and organizational abilities for managing files and records.

Patient Service Representative.The Patient Service Representative will provide excellent customer service to patients and families in an office setting.Patient Service Representatives are responsible for providing administrative support to ensure the efficient operation of the medical office.Employe

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.

Bring your energy to the role of Walmart Customer Service Representative (Remote) to adapt to shifting priorities and business needs, work collaboratively across teams and departments, and assist with organizing, stocking, and general upkeep. Other duties include support the preparation and delivery

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve basic issues, and support the preparation and delivery of goods or services.

Job DescriptionCompany Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. Job Description The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale. What You’ll Do • Customer Experience, • Store Presentation and Sales Floor, • Communication, • Asset Protection and Shrink, • Policies and Procedures What it Takes Adaptability / Flexibility Applied Learning Attention to Detail Multi-Tasking Work Ethic Additional Information What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU The starting rate for this position is $15.50 per hour (i.e., the recruiting pay range for this position is $15.50 - $15.50 per hour). The starting rate and range may be modified in the future. FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity employer.

Talbots - [Department Supervisor] As a Sales Lead at Talbots, you'll: Be a representative of the brand and model personalized customer experience behaviors; Assist store leaders with onboarding and developing an effective, highly engaged team; Support an inclusive store environment for associates wh

We have an opening for a talented Amazon Customer Service Representative (Remote) to follow safety procedures and company policies, adapt to shifting priorities and business needs, and support the preparation and delivery of goods or services. Other duties include respond promptly to inquiries and r

The Patient Services Representative (PSR) in the dental office is responsible for ensuring patient satisfaction by delivering excellent customer service and providing essential administrative support.

Job Description At Power-Flo Technologies, we monitor, troubleshoot, and repair all types of industrial electrical equipment including electric motors and pumps. As the Regional Repair Shop Manager, you will play a critical role in driving business growth, ensuring repair quality, and delivering top-tier service to our customers. You will oversee both our Buffalo and Auburn repair facilities which provide field service and in-house repair or rebuilding of equipment and machinery. Salary Range: $75,000 – $125,000/year Benefits • Health Insurance (medical, dental, vision), • PTO Program and Paid Holidays, • 401K Your core responsibilities will include: Developing Sales Strategies and Leading Account Management • Manage the end-to-end workflow of the shop, including repair, packing, delivery, and pick-up, to ensure efficiency and on-time performance. NECESSARY QUALIFICATIONS • Experience in wholesale motor/electrical business., • Strong leadership skills., • Excellent organizational skills., • Inventory management experience., • Ability to strategize and plan., • Proficiency with Microsoft Office., • Excellent verbal and written communication skills., • Demonstrated capability to manage high quality, efficient and cost-effective operations a must., • Associates degree from two-year college or university, one to two years' related experience and/or training; or equivalent, • Ability to travel between Auburn and Buffalo locations (overnights not required) PHYSICAL REQUIREMENTS • Ability to sit for prolonged periods of time., • Ability to utilize a computer keyboard, computer monitor, adding machine, and telephone for prolonged periods of time., • This position may require standing, stooping, bending, kneeling, crouching and/or reaching., • You may be exposed to dust, loud noises, and hot and cold conditions., • Good hand-eye coordination and fine motor skills may be required for hand tools, power tools, and other machinery. We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job DescriptionSalary: $18-$22 Hourly DOE We are hiring a Receptionist / Client Relations Assistant to join our growing team. What we do. Richmond Vona, LLC is a personal injury law firm located in Buffalo, NY, thats changing the game for both client and employee experience. Were setting a new standard in how personal injury law is practiced and delivered. Our mission is to provide a superior level of service to our clients through personal connection and continuous communication, while also creating ahigh-potential, rewarding workplace for our dedicated team. Weve been recognized as one ofInc. 5000s Best Workplaces in Americaand named one of theFastest-Growing Private Companiesranking as the 4th fastest-growing law firm in the country. Locally, weve also been honored as a Buffalo Business First Best Places to Work. These awards reflect our commitment to building something different for both our clients and our people. Who we are looking for. Were seeking a warm, organized, and professional Receptionist / Client Relations Assistant to serve as the first point of contact for clients, visitors, and callers creating a welcoming, well-coordinated experience that reflects our firms high standard of care and professionalism in our Buffalo office. Reporting to the Client Success Manager, this person is highly dependable, enjoys helping others, and takes pride in maintaining an organized and efficient front office. This role requires strong communication skills, impeccable attention to detail, and absolute discretion, as it routinely involves handling sensitive client information and supporting essential administrative functions that keep the firm running smoothly. We have an excellent team in place and are committed to ensuring that our next hire aligns with our firms core values of Winning, Always Ready, Professionalism, Precision, High-Level Communication, Accountability, and Service. Qualified candidates should have: • High school diploma; associates or bachelors degree preferred., • 1-3 years of customer service, front desk, or receptionist experience., • Excellent communication and interpersonal skills., • Proficiency with Microsoft Office Suite and comfort learning new software (experience with case/project management software is a plus)., • Professional demeanor, strong organizational skills, and a proactive, client-focused mindset. Responsibilities include, but are not limited to: • Client & Call Management, • Answer, screen, and direct incoming calls in a professional, empathetic, and efficient manner, ensuring every caller feels heard and supported., • Accurately record messages and route inquiries to the appropriate team members with urgency and clarity., • Document or update basic client information as needed to ensure accurate handoff and follow-through., • Front Desk & Visitor Experience, • Greet clients, visitors, and vendors with warmth, professionalism, and genuine care, reinforcing the firms reputation for exceptional service., • Ensure the reception and waiting areas remain organized, welcoming, and representative of Richmond Vonas brand and values., • Administrative & Operational Support, • Manage conference room scheduling, ensuring client meetings and internal conferences are well coordinated and prepared in advance., • Handle all incoming and outgoing mail, deliveries, and courier services in a timely and organized manner., • Firm Engagement & Special Initiatives, • Assist with firm events, community outreach programs, and special projects that strengthen Richmond Vonas presence and client relationships., • Collaborate with the Client Success Manager on initiatives designed to enhance the overall client experience., • Professional Standards & Values, • Uphold strict confidentiality and discretion when handling sensitive client and case information., • Demonstrate a commitment to our core values: Winning, Always Ready, Professionalism, Precision, High-Level Communication, Accountability, and Service., • Perform additional duties and assist with special projects as assigned by the Client Success Manager., • Confidentiality Expectations, • This role routinely handles sensitive and confidential client and firm information. A high level of professionalism, discretion, and confidentiality is required at all times to safeguard client trust and uphold the integrity of Richmond Vona, LLC. What we offer you thats different. • Work hours: Generally MF, 95., • Location: Beautiful newly renovated office space located downtown (parking available onsite, at no charge)., • Compensation: Hourly rate ranges from $18$22, based on experience and qualifications. We offer room for growth and regular performance reviews. Bonuses tied to firm profitability., • Work culture:We are highlygrowth and team oriented, which means that although we believe in working hard together, we also prioritize celebrating that effort and progress. Weve built a beautiful, fun, and comfortable workspace for our staff to enjoy each day, and we have regular in-office and offsite team building events and happy hours to ensure we are keeping it all in perspective., • Career opportunities: We are growing rapidly and joining us at this stage offers the opportunity to grow alongside the firm. As we expand, new roles and opportunities frequently arise. If youre eager to learn and take on new challenges, we will support and encourage your development., • Generous benefits: Includes 100% coverage of a single plan for medical and dental insurance, life insurance, AD&D, as well as short-term and long-term supplemental disability. We also offer vision insurance, accident insurance, a 401(k) with firm contribution, weekly and monthly team awards and recognition, free onsite parking, and abundant paid time off. Our benefits package is regularly re-evaluated and continues to grow as part of our mission to provide an exceptional experience for both clients and team members., • Supportive onboarding and training: We provide a structured training program designed to help new hires settle in, feel confident, and gain independence in their role. You wont be left to figure things out alone our process is built to ensure you understand whats expected and feel comfortable asking questions as you learn. This is a unique, high-potential opportunity with a firm that values a positive, rewarding workplace culture. To be considered, please apply directly on our website at youll be prompted to upload your resume and cover letter as PDF documents. Applications submitted through LinkedIn, Indeed, or other platforms will not be reviewed.

Bring your energy to the role of Costco Customer Service Representative to follow safety procedures and company policies, support the preparation and delivery of goods or services, and respond promptly to inquiries and resolve basic issues.Other duties include assist with processing returns and exch

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers, • Supports and embodies a positive store culture through honesty, integrity, and respect, • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures, • Promotes credit and loyalty programs, • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards, • Accurately processes and prepares merchandise for the sales floor following company procedures and standards, • Initiates and participates in store recovery as needed throughout the day, • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store, • Provides and accepts recognition and constructive feedback, • Adheres to all labor laws, policies, and procedures, • Supports and participates in store shrink reduction goals and programs, • Participates in safety awareness and maintains a safe environment, • Possesses excellent customer service skills, • Able to work a flexible schedule to support business needs, • Possesses strong communication and organizational skills with attention to detail, • Capable of multi-tasking, • Able to respond appropriately to changes in direction or unexpected situations, • Capable of lifting heavy objects with or without reasonable accommodation, • Works effectively with peers and supervisors, • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1569 Niagara Falls S400 Location: USA Marshalls Store 0854 Amherst NY This position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers, • Supports and embodies a positive store culture through honesty, integrity, and respect, • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures, • Promotes credit and loyalty programs, • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards, • Accurately processes and prepares merchandise for the sales floor following company procedures and standards, • Initiates and participates in store recovery as needed throughout the day, • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store, • Provides and accepts recognition and constructive feedback, • Adheres to all labor laws, policies, and procedures, • Supports and participates in store shrink reduction goals and programs, • Participates in safety awareness and maintains a safe environment, • Possesses excellent customer service skills, • Able to work a flexible schedule to support business needs, • Possesses strong communication and organizational skills with attention to detail, • Capable of multi-tasking, • Able to respond appropriately to changes in direction or unexpected situations, • Capable of lifting heavy objects with or without reasonable accommodation, • Works effectively with peers and supervisors, • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 4199 Transit Rd. Location: USA TJ Maxx Store 0225 Williamsville NY This position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Description$1,000 SIGNING BONUS; paid in $500 increments every 90 days! We are a wholesale and retail food distribution company supplying the Western NY area. Some of our customers include local restaurants, schools, and entertainment centers. This means our delivery drivers get to be home EVERY NIGHT! We offer training and development opportunities, as well as great benefits for our associates and their families! Why Palmer Food Services? We offer competitive wages and a generous benefit package that contributes a significant amount to your total compensation and your personal well-being. Additionally, there are opportunities to distinguish yourself and move up in our established company through excellent performance and by contributing to our company mission, vision, and values. We value each member of our diverse and talented team - because at Palmer Food Services, our associates are our unfair advantage. What We Value: • Honesty & Integrity, • Service & Excellence, • Collaboration & Teamwork, • Family & Community, • Dependability & Loyalty, • Accurate Product Delivery: • Ensure timely and precise delivery of products to local customers, including bars, restaurants, casinos, and schools., • Verify delivery contents against invoices to guarantee correct delivery of orders. • Merchandise Handling: • Properly scan merchandise upon delivery to maintain accurate records., • Utilize handcarts, ramps, lift gates, and other equipment safely and efficiently. • Vehicle Operation and Maintenance: • Conduct pre-trip inspections to ensure the commercial vehicle is in good operating condition., • Operate the commercial vehicle safely in compliance with all traffic regulations. • Communication: • Maintain clear communication with the transportation department associates using cell phones., • Ensure timely reporting of any issues or delays encountered during deliveries. • Regulatory Compliance: • Adhere to all Department of Transportation (DOT) and Occupational Safety and Health Administration (OSHA) guidelines., • Follow invoicing guidelines and return product protocols as outlined by company policy. • Record Keeping: • Accurately record mileage and delivery times for each route., • Complete necessary documentation at the beginning and end of each daily route. • Customer Service: • Provide excellent customer service by addressing any customer concerns or questions during deliveries., • Handle products with care to ensure they reach the customer in excellent condition. • Equipment Usage: • Operate and maintain delivery equipment, including handcarts, ramps, and lift gates, ensuring they are in good working condition. • Daily Route Management: • Plan and manage daily delivery routes to optimize efficiency and timeliness., • Learn, understand, and follow company-specific routing and delivery procedures. • Additional Duties: • Perform any additional duties as assigned by supervisors to support the overall delivery process and company objectives. Minimum Qualifications: • High School diploma or GED., • Clean CDL Class A or B license., • Must have the ability to lift product weighing up to 100 lbs on a consistent basis., • Required to climb in and out of a commercial vehicle and operate in a safe manner., • Must be able to walk, bend, lift on a regular basis., • Must be able to use hands to handle and feel objects, perform fine finger movements, reach with hands and arms, and have the ability to see, talk, and hear., • Possess normal vision with or without correction and able to distinguish colors The physical demands described below are representative of those that must be met by a Delivery Driver to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand, walk, stoop, bend, kneel, sit., • Must be able to use hands to handle and feel objects, perform fine finger movements, reach with hands and arms, and have the ability to see, talk, and hear., • Possess normal vision with or without correction and able to distinguish colors, • Medical, Dental and Vision Insurance, • Paid Benefit Time (PTO, Holiday and Sick), • 401k Retirement Plan with Employer Matching, • Eligibility for Annual Profit-Sharing Bonus, • 15% Employee Discount on Retail Grocery Items (Includes Fresh Meat & Seafood), • Associate Discounts on Warehouse Food Products, • Employee Appreciation Events, • Phone Allowance, • And much more #HP

Job DescriptionBenefits: • License Reimbursement, • Simple IRA, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off The Jacob Czaja State Farm agency opened it's doors December of 2023. Since then, we've been one of the highest producing and highest growing State Farm Agencies in the Buffalo area. We set the bar high, deliver exceptional results for our customers, and have a reputation for excellence in our community. We're looking for a driven, competitive, and coachable Sales Representative who thrives in a high energy environment where hard work and consistency are the "secret ingredients" to success. If you bring the effort, we'll give you the tools, training, and support to become one of the best in the business. ROLE DESCRIPTION: As an account manager for Jacob Czaja State Farm you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. WHAT YOU'LL DO: • Provide information about insurance products and services., • Build strong relationships with prospects and current customers to better understand their needs., • Consistently meet and exceed sales goals., • Assist customers with policy applications and renewals., • Handle customer inquiries and provide timely responses., • Maintain follow-up systems to ensure every lead and opportunity is maximized., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Experience in customer service or sales preferred., • Ideal candidates possess P&C and LAH license

Job DescriptionBenefits: • Dental insurance, • Flexible schedule, • Health insurance Benefits • Paid Training, • Careers Advancement Opportunities, • Flexible Scheduling, • Competitive Compensation, • Year-Round Work, • Health Insurance, • Company Paid Dental and Vision Insurance, • 401 K, • Serving as a member of Service Department teams which are organized to conduct HVACR servicing jobs promptly and efficiently., • Performing routine HVACR service activities without direct oversight or on-site assistance., • Assisting the Senior Service Technician(s) in the training of other TRS employees on service-related subjects, including call-back prevention and equipment protocols., • Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts., • Developing lead referrals for the sales staff., • Conducting non-service work in support of the IAQ and Installation Departments, as assigned., • High school graduate, • One or more years of successful experience, either as service or installation Technician., • Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other TRS Heating and Air Conditioning employees., • Basic computer knowledge/skills, • Work in a rotating on call position, • Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in Buffalo, NY., • Interest and initiative in maintaining and advancing his or her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities., • Current New York operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current TRS Heating and Air Conditioning insurance carrier, • Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.

Job DescriptionThe Residential New Home Installation Trainee reports directly to the Residential Manager and assists with a variety of HVAC installation projects for residential customers. This role requires a motivated individual with strong decision-making skills, initiative, professionalism, sound judgment, integrity, reliability, and the ability to communicate technical information clearly and confidently. The position involves interaction with a wide range of individuals, including homeowners, fellow technicians, subcontractors, and the Residential Manager. Benefits • Paid Training, • Careers Advancement Opportunities, • Flexible Scheduling, • Competitive Compensation, • Year-Round Work, • Health Insurance, • Company Paid Dental and Vision Insurance, • 401 K, • Serving as a member of the Residential New Home Installation Department teams which are organized to conduct HVAC installation jobs in an efficient and timely manner., • Performing supervised and unsupervised basic HVAC installation support activities (after having been shown all safety-related aspects of the role and the expected standards); e.g. fabricates sheet metal ducts and transitions, installs sheet metal components, hangs registers and grilles, stocks parts, installs refrigeration line sets including soldering and brazing, assists Installation Technicians and Senior Installation Technicians., • Performing progressively more difficult technical roles than noted in the preceding paragraph, under the direct supervision of an Installation Technician or Senior Installation Technician; e.g. measures and threads piping, uses basic test equipment, assists in start-up/charge/test/balance, performs home rough-ins, installs residential units (gas, oil, electric furnaces, air conditioners, and heat pumps)., • High school graduate or equivalent, • Construction experience / background a plus, • Good verbal and reading skills, including the ability to read and apply manufacturers' instructions, and to clearly communicate with customers, suppliers, employees of other job-site contractors, and coworkers., • Physical ability to perform all duties noted above under the conditions, circumstances and weather extremes found in WNY. Examples include the ability to lift and carry a 100 lb. load (of the size and shape of an item encountered on an HVAC job) a distance of 50'; and safely erect a 32' extension ladder. Must not have a fear of heights and high places (acrophobia)., • Interest and initiative in maintaining and advancing his/her HVAC skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities., • Current NY operator's license and the ability to operate all types of vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by company insurance carrier., • Ability to work efficiently given time pressures, non-standard schedule, extreme weather conditions, varying customer needs and demands, and backlog constraints.

Job DescriptionBenefits: • Dental insurance, • Flexible schedule, • Health insurance Benefits • Paid Training, • Careers Advancement Opportunities, • Flexible Scheduling, • Competitive Compensation, • Year-Round Work, • Health Insurance, • Company Paid Dental and Vision Insurance, • 401 K, • Serving as a member of Service Department teams which are organized to conduct HVACR servicing jobs promptly and efficiently., • Performing routine HVACR service activities without direct oversight or on-site assistance., • Assisting the Senior Service Technician(s) in the training of other TRS employees on service-related subjects, including call-back prevention and equipment protocols., • Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts., • Developing lead referrals for the sales staff., • Conducting non-service work in support of the IAQ and Installation Departments, as assigned., • High school graduate, • One or more years of successful experience, either as service or installation Technician., • Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other TRS Heating and Air Conditioning employees., • Basic computer knowledge/skills, • Work in a rotating on call position, • Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in Buffalo, NY., • Interest and initiative in maintaining and advancing his or her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities., • Current New York operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current TRS Heating and Air Conditioning insurance carrier, • Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.

Job DescriptionThe Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits • Paid Training, • Careers Advancement Opportunities, • Flexible Scheduling, • Competitive Compensation, • Year-Round Work, • Health Insurance, • Company Paid Dental and Vision Insurance, • 401 K, • Company Paid Life Insurance, Long Term Disability and Supplemental DisabilityInitiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with TRS Heating service technicians, and service customers. Representative duties include:, • Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals., • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians., • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives., • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager., • Detail Orientated, • Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry, but not required., • Excellent oral and written communication skills, including the ability to work with diverse customer groups., • Knowledge of HVACR-related terms is helpful but not required.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Care Coordinator-HH+ works with an assigned caseload of clients who are enrolled in the health home program and qualify for Health Home Plus (HH+). The Care Coordinator- HH+ is responsible for delivering an enhanced level of care coordination services to HH+ clients, including at least two (2) face-to-face visits per month and two (2) other core services. Clients enrolled in HH+ may also be enrolled in the Health and Recovery Plan (HARP). For HH+ clients that are also enrolled in HARP, the Care Coordinator- HH+ also assists with accessing Home and Community Based Services (HCBS) and Community Oriented Recovery and Empowerment Services (CORE). The Care Coordinator-HH+ conducts the NYS Eligibility Assessment, develops, and maintains the HCBS Plan of Care, and links clients to HCBS and CORE providers in the community. The Care Coordinator- HH+ also provides education to clients about HARP benefits and assists other care coordinators at JFS with linking their HARP enrolled clients to HARP services. WHAT YOU'LL DO A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Maintain a caseload of clients enrolled in Health Home Plus (HH+) and HARP and provide care coordination services in compliance with health home policy and standards of care., • Work with the program manager to determine and establish HH+ eligibility for each client on their assigned caseload., • Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices., • Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care., • Complete crisis plan with all client on assigned caseload and review with client at least annually., • Conduct annual case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals., • Successfully complete the HARP Assessment training in the Uniform Assessment System for New York (UAS-NY). Performs HARPs assessments/reassessments; maintains an active Health Commerce System (HCS) account., • Monitor the delivery of HCBS services to ensure clients are following through with goals identified in their HCBS care plans., • Assist client with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation., • Works closely with the interdisciplinary care team including primary care providers, medical specialists, mental health providers, residential services, substance abuse treatment program, etc., • Conduct research on community resources and government benefit programs to determine eligibility criteria, provide appropriate referrals, and perform follow up activities for referrals., • Utilize culturally sensitive and linguistically appropriate strategies to engage and deliver services to clients., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Collaborate and case conference with the MCO HARP Care Manager, HCBS, and CORE providers to ensure on-going client linkage and engagement in HCBS and CORE., • Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES., • Provide education to other members of the Care Coordination Division team on HARP, HCBS, and CORE and assists with transferring of newly HAREP enrolled clients between caseloads as needed., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. Education and Experience: • Bachelor's degree in any of the following: child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreation therapy, rehabilitation, social work, sociology, or speech and hearing AND, • Bachelor's level education or higher in any field with three years of experience working directly with persons with behavioral health diagnoses OR • Bachelor's level education or higher in any field and two (2) years of experience as a Health Home care manager serving the SMI or SED population. Knowledge, Skills & Abilities: • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Bilingual skills desirable. English speaking and writing fluency required., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary of $27.00 to $29.00 hourly, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY Care Coordinators work in collaboration to ensure that Health Home consumers receive comprehensive care coordination. As part of the Children’s Health Home Team, the Care Coordinator is responsible for managing all aspects of care for child & family Health Home consumers which includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Coordinate all services for assigned children’s caseload dependent on assessment of needs (High, Medium, or Low)., • Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices., • Administer CANS and utilize HCS (Health Commerce System), (MAPP & UAS) assessment tools and utilize results to link to additional needed services (Level II)., • Regularly obtains and documents consent on the DOH 5201 and DOH 5055 forms as appropriate., • Promote client rights and access to social service, social security, mental health, and other support services., • Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care., • Complete crisis plan with all client on assigned caseload and review with client and their caregivers at least annually., • Conduct regular case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals., • Complete the monthly Children’s Billing Questionnaire for each client on their assigned caseload by the last business day of each month., • Coordinate care across the system including help in utilizing resources, accessing health related services, and overcoming barriers to clients obtaining needed medical care and social services., • Work directly with clients, family/caregivers, and discharge planners to assist in transition planning., • Assist client and caregivers with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation., • Work closely with the interdisciplinary care team including primary care providers, MCO, medical specialists, mental health providers, residential services, substance abuse treatment program, etc., • Work collaboratively with schools and other educational providers to ensure client’s needs are met., • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program., • Conduct timely follow-up with inpatient facilities and local emergency rooms upon client admission, coordinate with discharge planners, and ensure client linkage to after care with primary care provider and specialists., • Provide culturally appropriate and sensitive care coordination services to our diverse population, including the use of language line and other translation services and advocate for language access with providers., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES., • Maintain on-going communication with program manager about their assigned caseload and seek out supervisory support when needed., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. Education and Experience: • Bachelor’s Degree in relevant discipline required; social work or other behavioral related area preferred., • Experience in care coordination/ care management highly preferable., • Familiarity with electronic health record management system a plus., • Familiarity with community linkage resources helpful., • Ability to effectively provide care management services, responding supportively and with persistence to the client families and demonstration of an understanding of the community and available resources., • Willingness to work within the community, complete home visits and directly transport clients., • Ability to occasionally work outside normal work hours to meet client / outreach needs., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary of $23.00 to $25.00 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.